Total waste of time making appointments for a drive thru service center seems useless and unpersonable make you feel like a number especially when they don't get too your car all day after making an appointment the week before totally unprofessional......waste of my time and not too mention my car was left in the back lot unlocked with my stuff inside
I have been bringing my vehicles into Cambridge Hyundai for service for several years. The service department is very helpful and is always available to answer any questions I have. They take the time to go through all of the options and discuss what needs to be done and why. I wouldn't take my cars anywhere else.
This was my first experience with a Cambridge Hyundai Dealership, as I just bought a used Hyundai Elantra. In short, it was a terrible experience. The man I had the unfortunate opportunity to meet was rude and not knowledgeable. I told him this is my very first visit to this dealership for a service. I repeatedly asked for electronic rust protection and he was unsure how it works.
He tried to sell me his other services instead of just giving me what I asked for- an oil change.
After waiting more than one hour for an oil change, he told me that Hyundai offered a complimentary car wash. However, he said that would take another 25-30 minutes and I decline.
Overall, this first impression at the Hyundai Dealership was not a good one, and I will not be going back.
Excellent service and awesome customer service experience in sales and service .
My experience could not have been better! Kyle my sales men was beyond helpful and when it came to paper work and finalizing charles went above and beyond. The owner of the dealership even came to acknowledge me and talk about my new 2018 elantra glse. Thank you cambridge hyundai :)
Just bought a car from these guys today. Fabulous service. Super friendly and honest. I would highly recommend them to anyone looking to buy a car to start here first. Excellent pricing. Gerry and Chop were fantastic! They made the purchase easy and hassle free.
Hello. I m a business owner myself. I don t like taking to social media things that were meant to be private. But I tried several times to be nice and help them fix an mistake that have done. Instead, they have just covered up their More
Got My Sonata from cambridge Hyundai by feb 2018. Paul Ellias and Chop were the ones who helped me get my dream car. I would say it was an excellent experience for me. From the day i got this car till today, whenever i go there for my regular service, The way they provide the service is exceptional till date. Regular followups and amazing customer experience are to name a few. Chop made sure that i understood all the terms for my banking and did and exceptional job while Paul made sure that I get the best car for my interest. They call me and ask about how things are going and Chop now became like one our friends. I wish them all success and would definitely get my future cars from here. Special thanks to cambridge Hyundai for making my drives memorable.
Had a great experience with Tyler the service manager. Went out of his way to help me with my door sticking. Was so nice about it and even offered to check my engine light out.
They were very helpful, they offered us a lot of stuff, they gave us knowledge about the different things they offer! I was surprised with all the information that was given to us and my parents
If your in the market for new or used vehicle i highly recommend Cambridge Hyundai! My wife and I just bought and picked up our 2021 Santa Fe HTRAC -Trend package today. Make sure you ask for LOKI , he will LOOK AFTER YOU and set you with right vehicle. we couldn't be more happier. If you need financing see Chop, the greatest financing manager I've ever had the pleasure dealing with. You are amazing, and last but not least Andy the manager he came and sat down with me and spoke about my trade in and what he can do for the new car. After everything was said and done the next day he even reached out to thank me for my business. Not a lot of managers do that. Please continue to do that with all your customers. I will highly recommend all my friends and family to Cambridge Hyundai for their next vehicle. Thank you again Loki, Chop and Andy!!!
Came to cambridge Hyundai looking for a SUV that would match my interest and needs, Izzy came to assist and made sure that I found exactly what I needed. I would highly recommend as the place is very friendly and the staff goes above and beyond to help new customers.
An excellent service team here at this dealership. Had a couple of issues that the team here stepped up and helped me get resolved. Very friendly and knowledgeable and trustworthy. Renovations on the building give a nice and comfortable place to wait while you get looked after. You can feel the focus on customer service and it shows. Service manager was very helpful and I can see how he sets the tone for his entire team. You can guarantee I will keep taking both my Hyundai vehicles here for everything based on the positive experience and confidence I have with the team here. Keep it up!!
Andy leandres was excellent to deal with. A real refreshing experience in A very dynamic way. Honest with integrity. I reccomemd to anyone
I travelled from London to Cambridge to see a used vehicle that had everything I was looking for. All of the staff were friendly and extremely helpful. I worked closely with Gerry and after a couple visits, I picked up my "new to me" car I was 100% satisfied and felt like I was driving home a brand new vehicle. I couldn't be happier and will definitely go back to Cambridge Hyundai in the future!
Thank you Chupra for the great service and the best approval :) it is worth driving 6 hours to do business with you :)
My experience with Cambridge Hyundai has been great! The service manager, Tyler Wheeler, is always so helpful and provides the best customer service. Anytime I have a question, issue, need an oil change or my winter tires taken on/off, I can always count on Tyler and the team. They take great care of you. I highly recommend Cambridge Hyundai!
Thank you so much Izzy! Your service was wonderful. If you re looking to buy a car , Izzy is the man!
Warranty repair went smooth and quick. Was given a free loaner while mine was in for repair. Went in to VIP sale to see about a trade-in deal, was no deal at all. Wanted to more than double what I would owe on my loan just to get a car 2 years newer...not likely.
I went to Cambridge hyundai for my First car service. I bought this car in December 2020 from same dealership. I booked appointment over the phone, gave each and every details about my vehicle like model and year so they gave me an estimate for my service. After the service they charged me extra saying that your model is new and requires special type of synthetic oil.
So I was like at the time of booking my service appointment you should tell me the exact cost. After the service is done, unfortunately I have to pay it. Your service department should know at the time of booking that your model requires special oil so the cost is extra. Now I am not going for my next service to Cambridge hyundai because I agree some times costs changes but I paid 2 times the price they told me on the phone Plus exterior car wash was terrible. They didn't even clean the water marks after washing.
The most stupidest thing happened was, My model has wireless carplay but not a single day has passed without a connection problem with carplay. Now the service person told me that there is no problem with hyundai but there is problem with apple and I have the latest iphone or I can say one of the costliest phone on market so since 3 months I guess apple didn't have time to solve this problem or to issue a software update. Really disappointed with my first service and I am going to report this to hyundai too.
I recently purchased a used 2015 Mercedes C400 from Gerry, an amazing experience! I live in Ajax and it was definitely worth the drive to Cambridge Hyundai. Gerry and Ahmad were a breeze to work with and kept me updated every step of the way. Gerry was very knowledgeable on the vehicle even though it was an off brand. I would highly recommend checking out Cambridge Hyundai for your next car, I ll definitely be back!
We stopped by on Sunday to just look around and by Monday we decided to buy! Gerry was a great help in making sure everything was taken care of, including making sure I got great looking sport rims for my new car! Gerry walked us through all the steps and made sure we understood everything. There are so many buttons in the new cars, he took the time to show me all the dials and even how to preset the radio. He walked us around the car and took the time to explain things like oil changes and servicing the car. This is our second Sonata and I'm sure it won't be the last. And when the time comes for a new one, we will be back in to see Gerry and the team at Cambridge Hyundai!
Once again a great service, taken care of and spoken to real well, any previous issues have been, as always, rectified and solved... very satisfied on a business and human level... thank you
take what they say with caution. ie. if they say "you have 2mm left on your brakes and that is not safe" leave and either check them yourself or go to another shop. on more than one occasion I have been told that my brakes needed replacement only to find that they were perfectly fine.
Izzy is an excellent customer service professional and handled all my needs perfectly
A week ago I purchased a new 2016 Sonata. I dealt with Mark Higgins, the sales rep who was amazing and very hard working. I had a couple of other offers from different dealerships however mark's hard work is what sold me on sticking with Cambridge Hyundai. They were able to work with my budget and situation and handled my trade in, brought in the colour that I wanted and the finance manager was very accommodating and patient with my requests regarding extended warranty (I was there for almost 3 hours discussing my options) the manager Todd was more than fair with my appraisal. I'm glad I came to this dealership to purchase my car. I just wish the free gas card promotion was on when I purchased lol. All in all great experience and I would refer anyone to this dealership. Thank you guys for all your help
Great service by everyone especially Paul and Charles
Don't give your contact info (phone number, email , address) in their in-take form if you can help it. I went in for an oil change over 6 months ago and have been bombarded with mail, phone calls, and emails despite numerous requests to be removed from all mailing/call out lists. Speaking to the service: I came in since I had recieved a few recall notices and needed an oil change. That oil change took 3.5 hours and I recieved a bill for a diagnostic of other items- the recall notices were not addressed since they did not require action from the dealership at that time. There is popcorn in the waiting room which is nice. Cambridge Hyundai dealership, I once again beg you to remove my contact information from your database.
We went to Hyundai in hopes of getting new vehicles for our family. We had dealt with Chop in the past and his service has always been exceptional. Today was the same, amazing service, he and Ahmad went above and beyond to help us. There are no words to express our gratitude for the incredible team at Cambridge Hyundai. Thank you very much!!
I wish all sales people were like Izzy. He made it easy for me to make a decision and was very patient in the process. Great dealership.
Gerardo and Chop made buying our new vehicle absolutely possible when we got to the dealer-ship Gerardo greeted us with a smile and and and elbow pump as with the Covid-19 we can't shake hands, Chop was great and really listen to our concerns always smiling and all around great bunch of peoples working at the Cambridge Hyundai was by far the best experience in dealing with the purchase of a vehicle. Thank you all for a wonderful time and conversation.
So this is one for the books was tied of paying for parts to my car that's 12 years old, so I called Hyundai Cambridge to see what they could help me with, and Gerardo and Chop did it again, now I'm driving a beautiful Hyundai Tucson essential and I love it, I feel safer and glad to have a reliable vehicle.
Thank you all so very much for your help and getting me this great vehicle.
Great people. Also very accurate with their time estimates
Really pleased with the service that Gerry and Charles gave us. Very good experience!
By far the best experience at a dealership. Great customer service, not pushy, patient and found me the perfect car and great deal! Very happy and will be recommending this dealership to friends and family.
Looked at the Elantra sport and izzy was able to answer every question I had, very informative and knows his cars well. I look forward to doing business with him in the future.
Staff is Wonderful, helpful and knowledgeable. Got a great new vehicle and they do great work servicing our vehicle.
Always dealing with honest, respectful, caring team. Live in Guelph. I make the extra drive to the Cambridge dealership. That says a lot. Thanks Cambridge. Ryan and team. Kona looks good!
finally i got my new hyundai santa fe XL limited edition..at first i thought it was a dream to have my first vehicle..but Mr Gerry and the staff of hyundai cambridge make it come true. my family is so happy to heard the news..the vehicle is so awesome i never tried a vehicle like this before, all the safety features are so brilliant and top of the line. i definitely recommend this car and the brand its self to others that wants to have there first car..
This dealership didn't honor warranty. Claimed there was nothing wrong with car but at the same time tried to sell me parts and service. Took it to my mechanic and in 5 minutes he found faulty electrical circuit. He did it for free whereas the dealership wanted to charge couple hundred bucks for part and labour. This type of shoddy behavior is what makes loyal customers run to the competition.
Poor customer service on the service department side of this dealership. Not a great experience and will never come back to these guys.
At Cambridge Hyundai we dealt with Andy for sales, Charles in finance and George when picked up my Santa Fe Sport. These 3 GENTLEMEN Were very professional and enjoyable to work with. We would recommend Cambridge Hyundai to everyone looking to purchase a vehicle. To these 3 gentlemen we would like to say a great big THANK YOU.
Jim & Cheryl
Needed some oddball hyundai bolts ...parts lad took care of me like I was his oldest friend ...great job T....
The service was great and I got the approval in 30 minutes. I received the car today so I will write another review shortly about the car.
Cambridge Hyundai provideded us excellent service when we were purchasing our 2018 Santa Fe. Izzy (sales person) was amazing... very honest, knowledgeable and quick to answer our questions and respond to phone calls and text messages. Mark Irwin (one of the owners) was kind and we could tell he genuinely cares about his customers. We will be purchasing all of our vehicles from this dealership in the future.
Nothing but great things to say about Cambridge Hyundai! I bought a car from the dealership this past year and have had nothing but great service from them thus far. I want to give a shout out to Tyler the service manager who goes above and beyond customer service expectations. I highly recommend this dealership for anyone looking to buy or maintenance there vehicle.
I can't even say what a wonderful team I dealt with at cambridge hyundai. Charles and Izzy provided such wonderful customer service. Helping a mom with a special needs adult with preparing a video that I could view at home, showing me the features of the cars I was interested in, to answering all my questions and not to mention bringing my new vehicle to my house for a test drive and once I purchased my tucson... Delivering it to me to my home. A fantastic experience and stress free. All parts of my dealings with Cambridge Hyundai was above and beyond anything I ever expected from a car dealer. With a severely autistic son who easily is frightened... To have them accommodate my special situation and make it so stress free I will forever be grateful. Special thanks to my first contact Sydney, as she was my first stop to being a very satisfied customer. Great job... Charles, Izzy, Sydney and all those who helped with my personal video. Very happy and extremely grateful! Tracy Dunn Ames
We had a great experiencing buying cars from Mike. He was a great help, friendly and touched base with us after our purchase. I recommend Mike when you go into Cambridge Hyundai.
Excellent customer service, communication and good prices.
Very friendly environment! A pleasure to do business there, highly recommend it to everybody
Brought my Hyundai to the service department and the people there are always super friendly and helpful.
It was my third Dealership that I had visited yesterday and by far the most knowledgeable, friendly and honest staff. I was offered a beverage directly from the owner who ensured we were taken care of. The reception was friendly and I was introduced to the Service Department even before I had purchased the car. Great Sales Rep and the people in the financing were incredible at making both my wife and I feel like we really mattered. Great place to shop and buy. Thank you for making our "shopping experience" stress and worry free.
Our salesperson Kyle, was absolutely awesome. We hate pushy sales people and honestly had been to multiple dealers and left feeling like they were trying to push us around. Kyle didn t do that.
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