Cambridge Hyundai/Cambridge Kia Reviews

Friendly staff. Fast service. Dedicated sales team. Funny principle dealer who loves to reply to emails in all caps. Great cars

Had a great experience buying my first car, Deepak helped me find the best car for me within my price range and what I wanted with it

I must say, this dealership is the best I have been to yet, not only did they sell me a car but they educated me on the car buying process, credit and financing, Seb and Chop were absolute pleasures to deal with.

Feel like family! Everyone is so pleasant to deal with and know their stuff. No nonsense, informative and eager to please. Bonus marks for the Starbucks Coffee, Hot Popcorn and the 2 TV's Lol!

Thanks again for everything, you guys are awesome!

Location is close to 401 that is why easy to reach.
all service people acting friendly during service.

I purchased a 2016 Hyundai Tucson two years ago from Ezel when he worked at the Kitchener location. He is definitely the best sales consultant I have ever dealt with. On the first day of meeting Ezel he took his time showing me the Tucson and helping me find a car that I will be in love with. He gave me his cellphone number so that if I had any questions I would be able to easily reach him. He was so patient with me as it took me two months to make up my mind and purchase a car from him and was even more patient when I finally called him and said I needed him to find me a car ASAP. He kept me in the loop to try to get me the best deal possible. Ezel truly cares about his clients and is always looking out for their best interest. Even two years after purchasing my vehicle I continue to reach out to Ezel when I have questions because I know I can trust him and know that he will always look out for my best interest.

That is why I reached out to him today when I had a concern about break servicing for my car. He responded very quickly, made sure I was heard and handled the problem for me. It relieved a lot of stress from me. I will be taking my car to Cambridge Hyundai for servicing because of Ezel's continued support and help in a stressful situation!

Ezel is AMAZING, I 100% recommend working with him if you are in search for your next vehicle.

Alesha

UPDATE (I wanted to write a second review because Ezel is that great, but Google is limiting me to do so)

Ezel originally sold me my first car at Kitchener Hyundai. This year I decided I wanted something smaller than my SUV, I wanted a smaller car. So I followed Ezel to Cambridge Hyundai in search for a new car. Ezel listened to what I wanted and what I needed to fit my current lifestyle. He found me a great selection of cars to test drive and found the perfect car for me! A few weeks ago I traded in my SUV and bought a 2016 Elantra GT and I am in love! I love that he worked so hard to find exactly what I wanted. It's so great knowing that I can still reach out to Ezel even after the sale to ask questions when I have concerns, which is exactly why I went directly to him for my new car. He makes your buying experience that much better! So make sure you go to Cambridge Hyundai to ask for Ezel to find your next vehicle!

Alesha

Izzy makes everything easy peasy at Cambridge Hyundai! *IS SO TRUE*
Wonderful service overall from the whole Staff. The whole family is happy with our Hyundai's thanks to Izzy! From beginning to end - he takes care of you! Thank you Izzy and Cambridge Hyundai for the fantastic service!

Had a great service with Puneet, he helped me find a good deal on a slightly used Camry. Thank you so much !!

Amazing people throughout the building!! Very recommended!

Amazing staff and service. Pleasure to work for this company

Best sales person in the world. Ive never met a guy who cares as much as izzy does. Amazing sales person and family guy!

It's a good company , the staff is nice, I meat loki, a sales person and he is doing well with customers.

The Sales Rep. Kyle Columbo was very professional and courteous. .I would definitely refer him to friends

Great customer service and quick turnaround on the purchase of my brand new Santa Fe. Highly recommend, particularly Andy in Sales.

Ahmed and his team were very helpful.,
I love my new Elantra

We were having engine troubles on the 401 and managed to get our Sante Fe to the dealership in Kitchener...they offered no real solution to our problem.We left and drove to the Cambridge dealership and met the most helpful staff.Not only did they offer up a courtesy car so we could continue on our way,Tyler brought the car in and put snow tires on it because we were travelling further north and he thought we might run into some more bad weather.Tyler even gave my grandson a Monster truck toy for the ride !!!! BRAVO HYUNDAI CAMBRIDGE 5 STAR SERVICE !!!! How can 2 dealerships 10 min apart be so different ????

Let me just start by saying that overall, I love my car. Hyundai has come a long way since the 1990s.

The Purchase
I came in knowing what I wanted and I thought I got it all when I purchased the vehicle.. however, to my surprise, the dealer did not install the aftermarket Android Auto navigation unit as per my agreement. I paid $2500 extra for this and did not receive it. I did not realize this until a week after I picked up the car. I tried to find the Android Auto option but it did not exist. I contacted the dealer and was told they didn't install it because they couldn't guarantee that it would work with the steering wheel control (but they sold it to me anyways). This is extremely unethical and I was not impressed. I requested it be installed as per the agreement but they convinced me otherwise as I didn't want a new car with faulty controls. I reluctantly agreed to have the traffic module installed instead (does not work as good as Android Auto would have) so that I at least get some of the same functionality but all the steering controls. It would have been nice had I been compensated the difference between the units.

Service
The service department is atrocious. Everytime I booked an oil change, they'd add other items onto the work order without telling me. I had to ask before every oil change if they added something and every time there was something that was "needed". I did not appreciate this underhanded tactic. Due to this, I took my car elsewhere for service as I don't trust them.

Buyer beware I guess..

Always amazing service from Cambridge Hyundai! The service manager Tyler Wheeler is very friendly and helps us with all of our car needs. We will continue coming here to purchase and service our cars!

I've had my vehicle for around 3 years now, and have only had one good experience with this dealership when I dealt with the sales manager. Recently just called in to book an appointment for service and the lady I spoke to in service seemed very frustrated and irritated by my questions.

Every time I go in for an oil change they are always trying to upsell me on service that isn't needed, I understand that's a part of the business but on every visit is excessive, and the reps make you feel like your car is going to fall apart if you don't get it.

Haven't looked into if it's possible but If I could I would change service locations.

Excellent attendance both from Mary Young in showing me the options in by a new Elantra, the accessories, the warranty, etc. , and from Tyler Moyes in driving the car with me and explain how everything works, the radio/CD, the cruise control, the gear, the Bluetooth. They made my buying experience very easy and enjoyable. Thanks a lot.

Was walking through the LOT one day and Izzy ensured all of my questions were answered.. offered me a drink, test drive . Made sure he remembered my name and everything I was looking for. Haven't got a new car yet but If i do I definitely wont forget IZZY!

I have had great customer service here, above and beyond. I bought a used Elantra and they've helped with inspecting it, warranty work and even gave me an extra car manual they had at no charge. Highly recommend the service department.

Cambridge Hyundai made getting a new car a real pleasure. Was looking for an Elantra GL. Charles was excellent...answered all our questions...wasn't in the least pushy. Kylee explained all about leasing and had all the answers. When I picked the vehicle up wife was ill and couldn't come. Kylee once again explained everything and gave me the paperwork to take home for the wife sign. Charles showed all the features on the vehicle and, once again answered all questions. Also he saved us a trip from Kitchener to Cambridge by coming to our house to collect the paperwork the wife signed. I'll definitely be a repeat customer.

Everyone at Cambridge Hyundai was very kind and made sure that I got the vehicle that was the best fit for me! I had such an amazing experience in purchasing my vehicle!

The staff at Cambridge Hyundai are so much fun and incredibly helpful and friendly. I feel like an employee when I visit there. Just a great dealership with great people who enjoy their jobs.

Quality service. They explain any problems they encounter during servicing.

Great experience! Gerry was very helpful and informative. Did an excellent job!! Love my new Hyundai elantra

Mark and his team are absolutely amazing!! Flawless service... Izzy helped with the vehicle over view when I picked it up and made sure I had everything I need.

Cambridge Hyundai values their customers; it is evident in everything they do- from sales to service. Their customer service is amazing!

Service department is good but beware as they will try to get you to do service at frequencies higher than what is stated in your manual. Read your manual so you know the manufactures service requirements.
If buying a new car and you have a trade in get competitive quotes as they may low ball your trade in value. I got twice as much at another dealership.

Went to Cambridge Hyundai to purchase my 3rd car from them. Ask for Gerry! He was very helpful from the start of the process to the time I drove my new car off their lot. Wonderful service! I would like to also mention that Puneet Chopra (Finance Manager) made financing a breeze. He went the extra mile to get me the best options available. With all that said my experience was better than I had anticipated...thanks guys!

I get the feeling that they suggest repairs or procedures that aren't crucial.

They are terible, they will rip you off in document fee. Be very careful before signing any document with them. They told me wrong info and got me signed for their document, they silently pit documentation fee of 500 $ in my car price, my mistake I didn't saw the invoice and signed it. The sales man told me the car is 2012 model but on documents it was 2011. Please be very careful in signing the stuff with them. They dont have Canadian Motor Vehicle Arbitration Plan, so you have no right to put complaint against them to any govt agency.

Service department will give you a constant run-around for warranty work and never communicate

Mr. Chopra gave me a good deal in jetta 2019
I really like the service and staff, I suggest my friends to go there

Absolutely deserved a 5 star rating! Cambridge Hyundai left us a once in a lifetime experience in car shopping! The manager Andy was very prompt in responding to online communication. The sales advisor, Gerry Santos was very helpful so as the Financial Service Manager, Chop was absolutely amazing! We never thought that car shopping during this Covid crisis would be that hassle free. Overall, I highly recommend this dealership. Hands down, amazing customer service! We are shopping nowhere else in the future but CAMBRIDGE HYUNDAI!

Inaccurate listing, failure to disclose issues, so many problems since purchase. Contacted them by email, would hear back almost instantly before I actually purchased. But now that they have their money and I am having problems, it has been almost a week and I have not yet heard back from them. Will not be purchasing from them again and will spread the word to everyone I know. So very disappointed. It's too bad, their service started out to be amazing, but is terrible now at the point where it matters most! Terrible :(. If you take the time to read...the owner only commented and thanked the positive reviews and gave zero feedback to the negative ones, where it actually counts!!! What does that tell you!?!?

We had a great experience with Kyle from the sales team in Cambridge Hyundai. He was very welcoming and professional. He was very knowledgeable about their vehicles and spoke clearly. He was able to answer all of our questions in a timely manner. I would recommend this dealership to anyone who is looking for an fuel efficient vehicle without compromising comfort.

For some reason took a long time to resolve a minor issue

The sales process was great. It s my second vehicle with them. I am extremely disappointed in the service. I have a technical issue with my vehicle still under warranty and they basically keep ignoring me. They have not once called back when they said they would.
I guess I will have to live with my seat belt light dinging every time I plug my phone in.

Great place.
Welcoming people.
Mr. Kyle was helpful and spent a lot of time, explained the differences in the models, and answered a ton load of my questions.
Mr. Charles helped me explain how the loan process would work. Helped me secure a loan which was my biggest concern of all.
Got a great deal on an even greater vehicle.
Liked the extended warranty option of 8 years and the Premium Plus plan.
They believe in building a relationship rather than a one time sale, which to me is the best quality in sales and customer relations.
Thank you all.
You're the best team.

On Monday, January 27th, I went to Cambridge Hyundai for an oil change and maintenance service on my vehicle. Justin was my Service Advisor and went over the maintenance scheduled. Shortly after he came to me and mentioned that their records showed I hadn't completed a major maintenance service that should have been done a while ago and he wanted to bring it to my attention. I told him I'm sure I had as I complete any service that is recommended.

He took it upon himself to go through all my service records and check off what I had and hadn't completed since I purchased the vehicle and reviewed it with me. I told him I would check my records at home as it didn't make sense to me (I assumed that one of my service records just didn't get entered).

Justin then followed up with me the following day to see if I'd had a chance to check my records. I told him what my records showed for that particular km service, but it was different and less extensive than he had shown me.

He followed up with me this morning with a recommended maintenance schedule and not only listed the maintenance items, but explained the purpose of each.

I'm very thankful to Justin for following up with me as the maintenance I missed is much needed to keep my vehicle in great condition. Great Job Justin & Cambridge Hyundai for empowering Justin to ensure he has happy customers.

I deal with ezel in sales he is the most amazing sales person ever if you ever need a car reach out to izzy he will make sure to find the right car for you.

The staff at Cambridge Hyundai was warm and welcoming and made buying my new Elantra GT a wonderful experience.

The sales staff was knowlegable and took the time to get to understand my automotive needs. They were aware of their line up's features and what vehicle would best suit my needs.

Paul Walia in Finance worked out all of the details in no time and Orooj (OJ) Alam found the car that I was looking for and had to brought up from another dealership.

When it came time for delivery Tyler Moyes and Leah de Souza went over all aspects of the vehicle's warranty, features and servicing needs. They even offered to link my phone to the vehicle's on board handsfree bluetooth system.

Make no mistake, this small dealership offers BIG service!

Great job guys!!! I'll be sure to recommend your dealership to my friends and family!

Great sales guys lots of fun and a pleasure to deal with

how many times does a person have to call to get a return call? why ask to leave a message if you have no intentions to call back. its so frustration to deal with this dealership. they force me to drive across town because of their inability to call a person back. you have perfected the art of suggesting more work than is needed now time to learn how to call people back.

Went in for an oil change and check noise in front end (my guess was the wheel bearing), service advisor came back saying I need new brakes all around (just replaced brakes less than a year ago), a tie rod, new tires and an alignment. Took my car to my licensed mechanic (also friend) and turned out just the wheel bearing in the front passenger side needed to be replaced. Replaced it and problem was solved. I will NEVER come here again.

Chupra helped with the purchase of my Wife's brand new Hyundai Tuson 2021. She won't sleep and just want to drive the every second. She loved it . And for this i want to say a very big thank you for helping with the purchase Chupra. You are amazing! Stay blessed and stay safe as well.

Had amazing service from a young gentleman name Ezel loved my experience and would go back for my next purchase very helpful

My fiance purchased her first brand new car from Cambridge Hyundai. Izzy went out of his way to make sure she got the best deal possible . Took his time to ensure she fully understood every single last feature in her new Tucson. Charles was also fantastic to deal with. Both Izzy and Charles are excellent at what they do. The staff at Cambridge Hyundai made her first new car experience a ton of fun and something to remember. Look forward to dealing with Cambridge Hyundai throughout the ownership of this vehicle. Highly recommend.

Loki is the best employee of cambridge hyundai because he guid me very well keep it up nice service.

Needed a key cut for an '03 Sante Fe.... they were fantastic! Called all over to find the blank, never gave up. Kept me up to date on their progress. Got one the next day - ready for 10 a.m. as promised, and only $20!!! Outstanding customer service - friendly and helpful.

Friendly, knowledgeable staff. Lohittaksh was the individual that assisted me and was quite knowledgeable, helpful and honest. Even though I didn't end up pursuing the vehicle in question, my visit was pleasant and I'd recommend this dealership to others. The no-nonesense approach is very refreshing.

My wife and I have owned 6 different Hyundai vehicles over the past 20 years. Our most recent poor experiences with both sales and service at Cambridge Hyundai have caused us to abandon any further dealings with this organization and Hyundai products. When we approached the sales department we found them to be directionally misleading and showed no interest in treating us as long term loyal customers. The service department were willing to remedy there own mistakes only when I took them to task. Since our poor experiences with Hyundai, my wife and I have purchased two new vehicles from another manufacturer who treated us with respect and appreciation.

Gord & Lynne .

Came in and was assisted by Jeff. He was incredibly kind, informative and helpful. It was one of the best experiences I've ever had at any dealership!

Had a great experience here especially with Izzy and Charles. Izzy is an amazing guy with great customer service skills and I felt like I wasnt just another number to him. He talked to me like I was a good friend and treated me that way too and I would 110% recommend anyone to him to buy a car :) Charles is awesome hes so honest with all the add ons like warranty. He doesnt try to upsell you and he gives his honest word about everything. Very trustworthy guy. Thank you to everyone I talked to there :)

Booked a service on my car three weeks in advance, appointment was for 9am, was there 15min ahead of schedule. I was asked by the service lady would I be waiting with my car and I suggested that I would go grocery shopping while it was being serviced, expecting that it will be ready in an hour and a half like she told me.
She had two cell numbers to call when it was ready. We got a call from the service lady and she informed me that the car was not worked on yet and she will try and get it in as soon as possible. When I mentioned that I had a 9am appointment pre-booked, she told me that customers who wait while there car is been serviced get priority. This is to me, very poor customer service, what is the point of making an appointment and pre booking for service.
Totally unacceptably.

Very friendly staff. OJ took care of us and made the whole process super easy.

Awesome place to buy a vehicle. The people are Cambridge Hyundai were Superior. Alot of lil extra bonuses were thrown in my package.
Thank you so much to all the people
But special thanks to
Mark ( the owner)
Alex ( sales rep)
And Charles and Chopra.
You have a great team. Will be buying another car soon.

Tim Grosz

Great staff

Treated us fantastically

Even if you arent buying a Hyundai go talk to Andy

I just picked up an Audi A8

Staff is nice when you are there. But they don't hold there word or call you back. Was in on the 30th of May they didn't have a part told me they would have to order it and they would call me when it came in. They never called and I spent two weeks trying to get a hold of them. It wasn't till I threaten to just come in they finally called me. Still did not be accountable for the lack of service. It's frustrating cause you need to get service but it's like pulling teeth.

I was there on Dec 11th and the team was phenomenal. Superb service, it took longer than they expected, but they made it right. I would highly recommend them!

I love my 2017 Hyundai Tucson. A big thank you to Paul Elias. This is the man everyone is looking for when buying a car. I m a single mom and Paul understood that he never pushed me to buy anything. He asked what I was interested in and answered (my tucson) he explained everything the vehicle had to offer. He asked what my budget was like and he worked with me to make me happy and comfortable with the price/payment I m totally going back with my daughter in two years to get her vehicle there and hopefully Paula Elias will still be there would love to deal with him again!! Thank you Hyundai and thank you again Paul Elias!!!!!

Good to be a part of hyundai family. I like the way they deal with customers especially the salesperson nice to see a familiar face of indian ethnicity.
Thanks to Mr. Lohitakksh Chauhan

The first and last time I will visit this location for servicing my vehicle.

Overall great experience! Shout-out to Tyler for the incredible service

Always treated respectfully and helpfully.
Staff is always friendly and keeps you informed of the progress of your service.
Would definitely recommend to others.
Thanks Cambridge Hyundai

I can t say enough about the folks at Cambridge Hyundai, wow what an amazing group of people at this location!
From start to finish my experience was like none other, and I m on my 14th vehicle.
If you want experience true personalized courteous service you must go to this place for your next vehicle.
I will now be referring all my family and friends to go here for their next vehicle purchase.

Thanks mark chop and the gang!!!

Very friendly, efficient, and knowledgeable staff. Would recommend this dealership to my friends and family in a heartbeat!

Best experience ever. Amber Rose was amazing to deal with. It truly is the best dealership I've ever bought a car from. They go the extra mile to make sure you're taken care of and happy with the car you've purchase. We purchased our used 2017 Tucson with a trade in of our 2010 Tucson. They gave us a fair price for our car without haggling.

Thank you Cambridge Hyundai for your superb customer service. We look forward to making more family memories with our new car

The entire team at Cambridge Hyundai was spectacular for us but Gerry really made us feel like family, not only did Gerry exceed our expectations by ensuring or 8 year old twins were as comfortable as is but he also provided is with many options. Gerry and the team at Hyundai are the reason we will be back!!!

Great customer service. If you are getting your vehicle serviced at this location you don't need to worry.. its in good hands. Sales team and service department is very helpful and cares for their customers.

Great staff and excellent service!
Pleasure dealing with these people!

I had a very enjoyable experience at Cambridge Hyundai! I've had a 2007 Santa Fe for 6+ years and was ready for an update. I was greeted in a friendly manner when I arrived; the whole team was very personable. Gerry was outstanding to work with: he really knows the stock, was very informative, and matched my enthusiasm during test drives. I also worked with Andy and Ahmad who guided me through the paperwork; they were also great to work with and made the seemingly tedious process painless. When I arrived to pick-up my new Tucson, the team was ready for me and were almost as excited as I was. They were prepped for pick-up: ownership and paperwork at the ready; a shiny, clean car that was heated and ready to go - my plates and covers were even cleaned before the transfer. The team at Cambridge Hyundai made me feel very comfortable; they answered all of my questions and had great attention to detail. Gerry, Andy and Ahmad all made it clear to me that I can reach out anytime in the future with any questions or concerns about my Tucson. The whole experience was extremely enjoyable, and I'm loving my new ride!!

I had such a positive experience and have never had a car purchase go smoother! Izzy was amazing. I have an injury that makes braking difficult. He took time to explain features of vehicles that could work for me. I bought my 2019 Ioniq within an hour. Paul in finance was warm and funny. Both Izzy and Paul made the experience wonderful and I would recommend them in a heartbeat. Thanks so much!

Worked with Kyle and the Hyundai team and had such a great experience! Kyle was super helpful and worked with us to get us the best deal possible all while answering all of our questions. After buying, they made sure to work with our schedule to get us the vehicle ASAP.
Would recommend anyone looking to buy a Hyundai to go here!

Best service ever, chopra is very professionnal
Thanks

I just purchased a 2020 Elantra from Cambridge Hyundai this week. My sales advisor Gerardo was very friendly, helpful and knowledgeable, making the process easier. Ahmad the sales specialist and the rest of the staff were also very friendly and helpful, making it a great experience overall. I would highly recommend Cambridge Hyundai to anyone else who is looking for a new vehicle, and I would offer them my business again in the future!

Aaron

Cambridge Hyundai staff are professional, and friendly . They really take the time to explain anything you wish to know. They make you feel very comfortable, and go out of their way to ensure you are making a decision that is right for you. I highly recommend Cambridge dealership.

This dealership was the worst experience . Sales man took advantage of a girl looking to buy a car and unfortunately I got taken advantage of . I will never recommend hyundai , they sold me a car that was in an accident and never informed of the history. I decided to trade my car today and went to a different dealership and found out only that the hyundai sonata that I purchased was in an accident to the year prior I purchased it . Plus all the RECALLS that came with was INSANE!!
Yes I was that naive girl who purchased a car and walked out with a LEMON....

NEVER BUY Hyundai !!! THE STEAL AND LIE

Awesome place, friendly and not pushy sales agents.....

This is the second car I have bought from cambridge Hyundai and I live in Bradford ontario.
Lots of dealerships on the way but i will only go there.
Let's just say I have been spoiled and have had savings of over 10 grand on buying both vehicles.
Best dealership ever and amazing for loan approvals
5 star rating

I went in to look at cars for me and my family, izzy helped me out showed everything in detail and explained everything that I had a hard time understanding ,he made sure to find the right car for family needs. If you need a car I definitely recommend going to see izzy!! Great guy.

Both the sales and service department have been so helpful and kind and treat you like family. Mike, who is a gem of a person, sold me my Subaru Outback and I have loved the car.

Its Torn apart. Major Construction. Will buy vehicle elsewhere

Great service department! Tyler was awesome! Over and above our expectations

I had an absolutely amazing experience purchasing my vehicle at the Cambridge Hyundai. I recently had a terrible, sexist experience at a nearby dealership, and was feeling very hesitant when I arrived to Hyundai. That quickly changed as Sidney, Ahmad and Mark treated me with kindness, patience, and respect. As this was my first time purchasing a vehicle, they answered all of my questions, and let me know that they would only feel good making a sale if I felt good about it. They didn't want me to feel any pressure or obligation, or attempt to push any products. They were extremely transparent. The staff even offered to drive me back and forth from the dealership to my home (only if I felt comfortable) while I waited for my new vehicle to arrive. I would highly, highly recommend the Cambridge Hyundai to anyone who supports gender, age and racial equity. I love my new vehicle and am so glad I was able to purchase it from such an amazing dealership.

Excessively high markups on used vehicles. Refused to negotiate price on a vehicle that clearly had damage on all four sides. Not worth my business.