Calgary BMW Review

We spent a lot of money to purchase a 2015 BMW X3 from Calgary BMW (Heritage Meadows), and overall, we were very happy with the vehicle. However, last month we were told by Calgary BMW that there was a recall on our vehicle and that we needed to have something replaced. No big deal to us, we were happy to bring it in and have the issue resolved.

The problem started when BMW service told us that we would not only have to pay for a replacement vehicle while ours was in service, but they were also very rude about it over the phone. An X3 isn't exactly an inexpensive vehicle, so to have to pay a fee for a replacement vehicle when it's a FACTORY issue, is ridiculous, cheap, and quite disheartening. We are extremely dissatisfied with Calgary BMW's service and we would be hard pressed to recommend this dealership to friends and family. This, all after our family has purchased 3 different vehicles from BMW. What a shame!

Every encounter I have had with NIki @ service department were above my expectation. She is always prompt in answering my questions, spend the time necessary to listen to my concerns, and provide accurate work and updates on my vehicle. Its the people in this dealership that makes the difference. Highly recommended.

I had the pleasure of speaking with Tara in the parts department, and she was absolutely amazing to deal with! She went out of her way to give me all the information I needed and I will definitely recommend this dealership to friends and family because of how awesome of an experience I had.

Thanks again Tara and Calgary BMW!!

Bought a M4 Cabriolet a year ago. Sales person and other staff were friendly and helpful without all the lies and BS just to try to get a sale. Now 24,000km later still puts a smile on my face. Will do business here again for sure when the price of oil decides to stay high for long enough.

Very bad dealership! i dropped in one day to buy an x5 , at first the woman treated me good she took all my information and told us that we could come in on Tuesday for an test drive . when we arrived the x5 we were told that the car was sold and the woman left for the day. she never even copied are information wrong. However the man at the end treated us fairly. I highly recommend going to bmw gallery it is a 100 times better dealer ship than this dealership

Calgary BMW has always been top shelf from Sales to Service. I even make the trip from Edmonton to have my vehicle serviced at Calgary BMW because with Andrew Lobas and the team I'm never disappointed. 100% satisfied every time - thanks for making life easy.

We had such an amazing experience here purchasing a car, starting with Michael who was outstanding. Everyone we dealt with was extremely courteous and efficient. It doesn't get any better than that!

My experience with DY Lee was exceptional. He was extremely helpful, gave me all the information I needed and helped me find my dream car!

If I could leave a zero-star rating, I would. Very poor visit this afternoon at your parts counter...I waited for fifteen minutes and did not see anyone, in spite of trying to flag someone down, and getting the service counter receptionist to physically go into your back room and try to summon anyone to the counter. I left, empty-handed and very angry, considering I made a special trip down to the dealership to purchase parts today. What a colossal waste of time, but then again I really shouldn't be surprised based on my prior experiences here.

Hi there... I have had nothing but issues with the dealership. I have a series of documented incidents where I have taken my car in for service only to get the car back in worse condition. I will highlight only 2 of about 5 problems I have experienced. The issue with BMW in Calgary here is that because both dealerships are owned by the same individual and have the same training regime. CASE 1: A few months back I took my car in for service where they had to drain the oil... driving home from the dealership and about halfway home the low oil light came on, not to mention there was mud on the air vents, dashboard and windshield interior. Mistakes happen but it s the response to a mistake which intrigues me. After being sent a questioner the next day asking to comment on my experience... I mentioned the oil issue leaving out the mud. It s been about 4 months and not a single soul from the service department has gotten back to me. CASE 2: Took the car in to get the air conditioner fixed and upon picking it up in the early evening all seemed well. got home and the lights in the garage caught the mayhem that was the interior of my car. there were grease smudges all over the fabric interior on the A-frame, dashboard and vents. I called and left a message. They took the car in and fixed the problem. All seemed well, until I got home and took a closer look at things the next day. Upon closer inspection, the controls for one of the vents had been eviscerated and still is till this day. I can t close or direct/deflect the air from the vent in question. This has me pissed beyond belief. I know answering their emails yields no results. So what is a person in need of a new car to do?

Great service at this location. Needed a new wheel lock key a few months ago. Took my car into the bay and the parts person helped me out. It was quick and painless.

The most horrible customer service I ever had to deal with,, making me wait a month to run a diagnostic test is unbelievable!

Great Customer service and Good experience. They actually care about their clients.

I just bought a M235 at Calgary BMW. I dealt with Michael Wozniak after my private banker Ferdinand introduces me to him. Michael was beyond honest, professional and knowledgeable at his job. He took the time to figure out what exactly I was looking for, before proceeded to show me all the vehicles he had in stock that would fit my wants and budget. I am beyond satisfied with my new purchase and all the help I received from Michael Wozniak. If you are in the market for a new vehicle, I would highly recommend you go see him at Calgary BMW

Great car buying experience. Chris Clarke is a very good sales consultant who really knows his stuff!

CalgaryBMW is the best place to buy the car or SUV of your dreams. Considering new and used units, chances are that they have available exactly what you're looking for. Kind and experienced people at your service.

As always, excellent service and staff are always courteous

We worked with Graham Thompson and he was very very helpful and very nice. I want to thank him for being so caring for the customer. Great customer service. Would highly recommend to get a car from BMW Gallery. He deserves to be a manager at a BMW dealership.

I have been to Calgary BMW a number of times for a range of reasons related to my vehicles. Most times I am fortunate to deal with Andrew Lobas when I arrive. Every time I deal with him he goes over and above to handle any concerns I have; he truly knows what is takes to ensure his clients are well taken care of. He has a customer centric mentality and it shows in how he handles his clients.

I have dealt with a number of techs as well all of which have similar mentalities to Andrew. The last few times I have dealt with Ray who has come out to talk to me about what happened with my vehicle. That little extra effort goes a long way.

I have recommended friends to go to Calgary BMW because of the service I have received from the guys mentioned above. Keep up the good work.

Great experience ordering and purchasing my BMW from this dealership. Tom Lobas in sales was amazing so were Melanie Adshead in finance and Alan Calagui in parts. Highly recommend these guys. One of the Best BMW dealerships I have ever dealt with.

I recently purchased my new BMW 3 series from Calgary BMW. I must admit I generally don't do reviews however I was compelled to write this. Being my first BMW I took some time to make the decision. Now a month later I'm kicking myself for not buying one sooner. My new car is awesome.....I love it!! The only thing better than my new car is the exceptional service I received from Steve Kindred in the sales department, and his managers Alfie and Nate. This team at Calgary BMW went far beyond anything I have ever experienced. AMAZING! I recommend Steve to anyone looking for a BMW. Thank you Calgary BMW

ATTENTION !!
All of customers who want to contact the <SERVICE Department> SHOULD be avoid and careful this extremely poor guy(Name: Jared Catto) with a Ridiculous & Rude attitude !
I'm one of customer who has have a long relationship with Calgary BMW dealership and have satisfied on their service so far.
H/ever, I really and seriously have disappointed at this Rude & Un-Polite guy("Jared Catto)'s disgusting attitude and behavior..

Recent Service at Calgary BMW. I would have to say Calgary BMW did a fabulous job, service advisor I dealt with was great, Elise great job. Overall was great experience at Calgary BMW.

The only downfall I had were promises made to me by BMW Canada which were not kept at all, so I will deal with them separately.
Again overall, Calgary BMW did as great job and quality service.
Just completely disappointed with BMW Canada.
Service Advisor - 5/5 Star
Calgary BMW - 5/5 Star
BMW Canada - 3/5 Star**

Great dealership. Ron went above and beyond the whole way, to make sure everything was smooth and painless for me. I felt like I was getting the same premium buying experience as I would with a new car, and I am very happy with my CPO BMW.

Second purchase from Calgary BMW in three years. And second great experience. Very happy with the sales and business team (and service too). I worked with Liam Henderson in Sales and would highly recommend him. No sales pressure; no gimmicks, just an obvious passion for the product.

I had recently purchased a 2012 BWM X5 3.5L diesel from a local dealership and within the first month had a mechanical issue with my sunroof. I booked an appointment and Jesse Farhat ended up being my service advisor. From minute 1 Jesse's thorough knowledge of the BMW product was evident. He informed me that the fix would take roughly several days....once the roof had been dismantled, the problems were larger than anticipated. At that time Jesse arranged to have a rental car DELIVERED to my pregnant girlfriend to make things as easy as possible for her. That rental and all work was covered by BMW including a detail of my car! it went in broken and dirty and came out fixed and shiny! Thanks Jesse for everything that you have done for my family, your the best!

After visiting many dealerships and talking to multiple sales people, I met LapChi at Calgary BMW who was very patience and passionate about finding me the perfect vehicle. Thank you LapChi for the best purchase experience! I ll definitely be back for my next car!

I'm floored by how awesome the customer service is here.

No waiting I drove into the service bay and was immediately asked if I would like a coffee and what I'd like in it.

Next I went to see Don the service coordinator here, he quickly got my info and had my vehicle taken into the service bay.

I'm very impressed with the efficiency here!! I never receive this service when I take my truck in for service.

Serviced at calgary bmw twice and both times resulted in cap not tightened causing massive oil spills all over engine and wires and strong burning smell. When the first time happens dealer tried to charge a 154 an hour inspection fee. Then same thing happened the 2nd maintenance visit. They don't have capable technicians and other than 'we cleaned it up and toped up', nothing else. very shady business practices.

Joon at Calgary BMW was very professional and great to deal with. He completed everything he said he was going to do prior to me picking up the car.

Terrific service from start to finish at Calgary BMW. My sales guy Leo O'Neill provided the ultimate luxury service. I was Leo s first sale and together we worked with Grant (equally great sales manager) and I ended up with a vehicle I love at a fair price without the hassles and pressures you would normally expect at these luxury dealerships. The entire process was easy. Leo is exceptional at following up and making sure things are precise and top notch. He sets the bar high in the luxury vehicle market. I was wowed when I arrived to pick up my new vehicle, it was topped with a beautiful giant red bow! Wow! A week later, I visited the service department (without an appointment) for my older vehicle and the service staff was helpful and pleasant. You have to love this dealership!

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Mr. Steve Kindred (Sales & Leasing Consultant BMW) is very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Ask for Steve Kindred, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible.
Mr. Kim Mark (Financial Services Manager) is also amazing and got financing approval quickly along with smooth transaction. BMW and the crew have given me their full attention to all my car needs. Thanks again for the great help!

Since we bought the X3 last year (June 2020) the first day after we left the dealership while driving few blocks away the vehicle stalled/stop on the road, so we bring back the vehicle on the same day and spoke to the sales manager to exchange on a different vehicle as I am worried that it may cause problem in the future but unfortunately the sales manager said they will just fix the problem and will do a FULL INSPECTION to make sure that the vehicle will not cause any problems, so I keep their word for it and trust them. After few weeks vehicle came up with a lot of problems, so I came back again and insist to exchange the vehicle, they said yes but I will loose my down payment, so I decided to keep the vehicle and up to now I ve been keep coming back every single month with different problems on the vehicle. I WILL NEVER RECOMMEND THIS DEALERSHIP as they don t care about the customer right after you bought the vehicle from them. Right now I am very stressed as I don t know if the vehicle will cause me more problems on the road as it is resulting me to send my vehicle in service every single month even though they said the vehicle went through a FULL INSPECTION ???????????? (The sales manager said)

I just recently bought an X5 M series. My experience at Calgary BMW was great, they really took care of us. We were between two different cars, but our sales rep Michael Wozniak "The Woz" Helped us see the great benefit to shopping at BMW. There service is stellar. Michael is very informed and is all about customer service, he goes above and beyond. Well done BMW, love my new ride, and well done Michael, we will definitely shop there again.

We bought our very first BMW at BMW Calgary. Shea and Carly, you guys did a great... no fantastic job! They had to rush the PDI and Delivery to fit in with our Schedule. Dealership is clean, decent and the Coffee is outstanding.

The ONLY thing that I can point out was that my Vehicle was not waxed. It was cleaned, but not waxed. That's pretty much it. Hopefully I will receive a call in the next few days about that ;)

I highly recommend both the Brand and the Dealership, phenomenal quality and great service.

- Jaques Botha
Owner Of Ullaco Corp

Walked in today. No one bothered to greet and receptionist at front could not be bothered at all and was too busy gossiping with a salesperson. Salespeople were too busy standing in groups looking bored and talking and did not approach us. Customer Service??

I recently purchased a purchased an X1 from Jason Stevenson. I was very indecisive at first and even changed my mind after first purchasing an X3. Jason was so patient with me and answered all my questions every step of the way. He worked very hard to find me the right car and I ended up with exactly what I wanted. This is my second car from this dealership and I will keep going back - thank you Jason!

Been here since I got my 09 135i in 2013. The service experience previously had been up and down but overall it met expectations. Though I was very displeased and disappointed with my 2nd visit. Due to the previous owner using a non OEM bulb but is definitely an OEM equivalent bulb as a replacement for the halos. They refused to change my leaking headlights under warranty. How a bulb determine that is beyond me. I ended up having to go to a diffetent dealer out of town to get it done and they even swapped out my taillights which had one LED strip dead. All under factory warranty. It was like picking up a brand new car.
Since it's been over a year ago, I decided to give Calgary BMW another try. Somehow my car was set to inactive on my portfolio at Calgary BMW, but this was corrected with my recent visit via Rahim Rana. He quickly squeezed me into their busy booked schedule and was able to get all my concerns/inquiries looked at. The mechanic noticed my Valve Cover Gasket leaking and Rahim immediately contacted my extended warranty provider to work his magic without me even asking. So when he called me with the bad news, he was also able to give me the good news which was a much better phone call than usual. He certainly takes the initative and was very proactive when it comes to the little details. It was nice to finally have a sales rep who treated your car like it was his own. Got my car back vacuumed and washed. Needless to say, I'm one happy customer who will be returning here in the future for any maintenances and services that I'm unable to do myself.
I'm even tempted to trade my car in for a 235i!
Calgary BMW is back in my good books.

I purchased my BMW from BMW Calgary several years ago and have been taking my car there for service ever since. The staff is really friendly and helpful. I wanted to say a special thank you to Andrew Lobas for providing exceptional service and support. I will continue to goto Calgary BMW as long as they continue to have exceptional staff and service.

Very Satisfied Overall!

The lady in the service was very nice she tried her best to get my car back from recall service ontime .
But , I was there for recall , there is usually a recall to fix a manufacturing problem every 6 months , and they took my car for 2 days n gave me a rental car n at the end, they charged me for the rental car !!!
It doesn't make sense that I have to pay for their fault . It has already taken 2 half days of my time n it is very inconvenient that they don't provide a car in BMW n have to take you all the way to the rental company n yet charge you for that rental car .
In addition every time after recall they don't reset the computer of the vehicle n after driving a couple of kilometres it gives the flat tire alert n I have to take it back to the service to fix it . I am very disappointed with the service !

Went to drop off my dad's BMW. Had a mix up but was sorted out right away. Just wanted to say my shuttle driver Dan, was excellent! First time going there but the atmosphere is light and airy. Wish I could pick it up later but good experience.

My experience with Calgary BMW was more than pleasant. Their sales and business teams are very nice, never pushy and really dedicated to their customers.

Shea Bungay from the sales team was exceptionally helpful and very professional. After having visited a few dealership and been car shopping for almost 2 months, I definitely recommend Calgary BMW.

Just bought my first BMW! What a car and what an experience!

Didn't see myself in a BMW before this process and positive we made the right call across all options available.

Trust in consultant German Contreras! This is a tough experience for many but German is a great communicator and very knowledgeable. This was a wildly positive experience in what can be stressful for many.

I CANNOT WAIT to drive away in my BMW!

Paul

Exceptional customer service! My husband and i went in last weekend as i was looking for an X2 to test drive and we were attended to by Ron who couldn't have done more to make us feel comfortable and informed. He was extremely professional and knowledgeable and took time to answer our questions. We were also greeted by Nate who was also fantastic and all too happy to help and he even went out of his way to introduce himself to us which i thought was really nice. Although ultimately i decided on another brand and model, i wanted to be sure to write a positive review recognizing these gentlemen as they are the embodiment of excellent customer service which is unfortunately rather rare these days. Thanks again to both of you.

Went in to look at a used car they had on their website and it was the worst dealership experience I have ever had. We had a guy named Mike Hochwald who was one of their sales consultants and he was horriblely rude and treated is like we were second class citizens as I presume was because I wasn't buying a brand new expensive car. He told us they don't fix any of the very obvious problems (seat coming apart and dangerous bald tires) with the car and that it didn't matter because the cars sell anyway. Do not buy a used car from these guys. They didn't fix any mechanical problems it seems. If the car runs they just sell it or send it to wholesale. They do not care to gain customers or even tolerate anyone not buying a brand new car in their building.

Worst dealership by far. Horrible experience ( not the first time ), avoid if you can!

Zero star rating if possible. Leasing our second vehicle with them, and have had the absolute worst experience. First of all the customer service is essentially non existent and the quality of the vehicle is horrendous. Drove off the lot with the vehicle already having electrical issues. Ever since we ve still have electronic issues and faulty features. It s been less than a year and we ve had 2 recalls!!! They ve damaged our car during a service and we had to go back to get their mistake fixed! During a service we explicitly asked for shuttle service in our online booking. Get there and they provide and excuse and say that an email should ve come out saying shuttle service is unavailable and we would have to taxi or Uber! Where is the customer service?! Also we are in a pandemic and you want me to take public transport? Sure they find us a loaner vehicle for the day but it s so dirty inside. Again we are in a pandemic and their loaners couldn t be cleaned? All in all... every time there has been an issue it s our time and effort that is wasted to try to get it fixed with no apologies or accommodations made in bmws end. I highly do not recommend getting a bmw. If I purchase or lease a luxury vehicle I expect better service.

Recently purchased a set of winters for my X3 after our first snowfall. Brandon in Parts was knowledgeable and extremely thorough in helping me pick the appropriate snow tires for my new vehicle. He ordered them in, booked a service appointment for installation and after a quick delivery date, I had it all done before the next snowfall. Thanks Brandon !

I just got my new 2013 528xi yesterday and I was so impressed with every aspect of buying a car from BMW Calgary Heritage Meadows especially with my salesman Matthew Malcolm. He helps us to find the perfect car for our need and when it came to negotiating the price, Matthew was very fair and easy and straight forward. The buying process was easy and everyone was professional. He even accommodated my special request to pick me up at home the day to get my new wheels. Everything about buying a car here is top notch. This is how it should be.

I would highly recommend Calgary BMW at Heritage Meadows specially salesman Matthew Malcolm for job well done, and of course, any of their amazing cars.

(S/B ZERO Stars) - Spent the time to build a vehicle online (almost an hour) and offered to clean my trade-in before I visit the dealership. After waiting a week to receive the appointment from the sales person. I find out that the individual scrutinizes calls (not a sales person) and then when I followed up - I was blown off and then blamed for giving wrong information (or) she sent it to the wrong address and it was a computer glitch - very unprofessional. Then she harassed me after I said I would take my business elsewhere..... I guess she or her sales manager was upset that I was also considering a 4th Mercedes and they didn't think I was serious about a BMW..... I hope BMW Canada/Intl. reads these reviews.... I will take my business elsewhere thank you very much.

Very friendly and helpful staff. Laid back atmosphere to make you feel at home. Special thanks to Mr. Woody Woo. Great intro to the BMW family.

My wife and I heard about Calgary BMW's Private Sale Event and thought of simply going by to check it out. We were currently not in the market to purchase a vehicle at this time! On entering the showroom we were approached by an extremely upbeat salesman, German Contreras, who was not only knowledgeable about the current programs and incentives but also the BMW lineup and got us an amazing deal on a 750i series. The experience was almost perfect except for his General Manager who did not seem to trust German's professionalism and insight on the present incentive program. At least 3 times the GM insisted that German go and check the validity of the program, even though German was well versed on all products and services. I personally felt that it was the GM that needed to update himself on the program before repeatably doubting German.

Overall German did a five-star job and provided an amazing experience. I would suggest that the General Manager please trust and respect your salesmen and not intervene in the process until he is well versed with the incentive details.

Russel

Went there for the first time enrol my new BMW x5. We turned away by the sales guys and then also by the service department. Doesn't seem to be a good start to this new relationship

Thank you Evan (Parts and Service) and Hugo for the fantastic service recieved today on my 2006 BMW X3. Got my windshield wiper fixed on short notice and were very helpful and kind in getting this sorted out. Would choose this dealership over any others in a heartbeat, mainly due to Evans customer service and and efficient solution!

Location is clean and has a great selection of BMW cars, accessories and clothing!

Great dealership! I will be back, but this time maybe for the new one we've been waiting for...

Great customer service. Discussed new BMW 3 with Mackenze.

Mackenze Stewart is one of the most personable and service oriented sales people I have encountered. Thanks!

Would not recommend this dealer. Bought my car in because it was showing tire issues on the dash, find out that i needed 4 new tires, ordered the tires and i had to wait more then one week and still has not got my vehicle back. I called and was told that my service advisor was off and no one could help me, does not make any sense to why i have to wait for that particular someone's schedule to get anything done. No understanding of customer's urgency to get the vehicle back ASAP.

Service and competency matches the price. You pay a lot and you receive a lot.

We ve been buying BMWs at Calgary BMW for 6 or 7 years now. It truly is the service and the team that brings us back. Matt Lyons has been incredible ever since he sold us our first Beemer, and I consider him a good friend now. Ricky Morris was part of the team helping us with our latest purchase and have nothing but great things to say about him. It helps that we re driving the same car now. :)))
I have to send a HUGE shoutout to Allan in parts. He went above and beyond to help accessorizing my M340i exactly the way I wanted it, with great advice and awesome service!
Also, dealing with Nick Scarcelli in Service was nothing but buttery smooth.
We re a BMW family and the people at Calgary BMW are a main reason for it. Thank you!

Okay, I scheduled my 2009 BMW 135i into Calgary BMW for one outstanding recall, oil change, and asked to have my front passenger side turning signal changed once I arrived at this location for my appointment, and which I was told no problem? I was informed that the recall would take two hours which took 4 hours on the dot!lol They did not change my turning signal bulb for me either guess they make enough money and don't need my money? Even after that I still had to pay for my oil change........I look around and see all kinds of Calgary BMW rewards for their great service they provide??? I was informed 3 hours in that they had to take out my dash board to replace the recalled battery cable from the trunk to fuse box and that is why it is taking so long! I get into my car once all was said and done to discover my dash board scuffed up on the corners and dirt all over my glove box!!! The next time I need something I will be going to Gallery BMW in the NW of Calgary where they are way more professional and have more integrity in the service they provide for peoples high cost BMW's. People that work at Calgary BMW act as if they invented the BMW vehicles and own the dealership so, they are very stuck up in my opinion! This is the first review I have ever taken the time to write in my life time so that must tell you something!lol I highly recommend not going to this dealership for service and this is one reason why! While I was their they quoted a retired customer $860.00 to change his two oil filter housing gaskets when his car had only 32,000 km on it and is a 2009 like mine!!! Just to let you know that I changed both my gaskets in under an hour watching DIY's (do it yourself) videos online via the internet at home and my car has 104,000kms, also a 2009 which weren't even leaking yet just did them to be on the safe side!!!! The gaskets cost me like $60.00 and it took one hour to replace.....for the record I am not a mechanic!!! It is really sad to sit there all morning watching and listening to them scam old retired people for their hard earned money!!! So, so sad that I am seriously thinking about selling my BMW that I love so much just because of one 4 hour morning spent in their dealership makes me wanna puke after everything I witnessed. Please take your BMW to Gallery BMW in the NW for service if need be as Calgary BMW will just rip you off and damage your vehicle while they "service" it!!! Thanks for reading hope this helps some of you retired old folk from being ripped off? I am writing this review not out of anger.......I am writing this review because of being disgusted after my visit there. Thanks Calgary BMW

Had a great experience with our sales rep. Mackenzie Stewart. He was very professional and open that he was essentially on his first day! We felt very comfortable throughout the process and were treated with great respect. We closed a great deal by the end of the day and Mackenzie continues to reach out to ensure we are satisfied. I highly recommend to all who are looking for an actual honest and enjoyable car buying experience to ask for Mackenzie at Calgary BMW!

Joel couldn t do enough for us when we bought our car. Unlike some other car dealers Joel took the time to listen to what we were looking for. I would definitely buy again from him.

A huge shout out to Ricky Morse at Calgary BMW. I bought a 2018 X3M40i from him in November. There were some issues with summer tires but Rick and the Calgary BMW team made it right today! Excellent service, loaner waiting for me when I arrived, finished ahead of time and kept in the loop all day.

I cannot recommend Rick enough, he s been great to deal with.

Bought a brand new X3 at Calgary BMW two weeks ago.
After 2 days straight of car shopping at numerous other dealerships, we went to Calgary BMW, and I am so glad we did.
Our Sales Rep, Anthony, was absolutely amazing. There was no pressure and everybody was incredibly accommodating. Never had a better car buying experience in my life.
Unlike other dealerships, Calgary BMW was actually willing to work with us every step of the way. Even picked me up from work to get to the dealership on the day of delivery!
In addition, the service department has always been very good when we took our other vehicles in for service in the past.
I will definitely return when it's time for another upgrade.
Thank you!

Bought a used vehicle from them. Was winter and the vehicle started making a small whistle when it was started in the cold. Long story short, Calgary BMW took care of the $650 repair bill and gave me a courtesy car while my car was being repaired. The deal was final and there was nothing in my contract about any sort of warranty, and I didn't purchase any extended warranty, so they could have told me the cost was fully my responsibility, but they didn't and were very good about the whole thing. 100% would reccommend! Talk to Liam if you go

I had a very unpleasant purchasing experience at Calgary BMW which changed my decision. I was planning on buying a 540, asked the sales for quotation, he told me, he had to ask the manager to build a quotation for me. And every time, i want to have a look of different cars, he always tells me that he has to ask the manager for that. I have no idea, why took so long to send me the cars that I was asking for. Because of that , I stopped by the Mercedes- Benz, everything went really smooth, did want I asked for quotations, It only took me a day to make the decision at the dealership.
The manager team should change the attitude to the customers.

Was recently in the market for a new vehicle and after much consideration, chose the X1. I love, love, love this vehicle. I got all (yes, all) the bells and whistles and use most of them on a daily basis. My favourite (most fun) is the manual shifting followed closely by the sports mode when hitting the highway. This vehicle had many options I had as "must have" in a vehicle size I wanted.

A very special thank you to Dan Gulin for his persistence and patience as I debated and waffled and to Dan and his management team who made sure I felt valued and got value in the final hours. I felt comfortable and unrushed in selecting the right vehicle for me. I would recommend Dan, this dealership and BMW to anyone who is in the market for a new vehicle. I am actively recommending the above mentioned to my work colleagues as well.

Mandy

Trying to decide between BMW M3 and Jaguar F Type. Visited this store today and the only person that acknowledged me was the receptionist. Several salesmen standing around talking to each other, another walked right by me without saying anything! Must be nice that all these salespeople have so much business that they don't need or want my business. Their loss!

Great Calgerian people , professiQuick and friendly staff. Quick service , follow up with customers via phones , e mails. Well managed Service center .. Great kind reception. lovely lounge. BMW is the best ..

My first buying experience with BMW and couldn't be happier! Woody Woo and Grant Yooun kept in touch for over 7 months while I anticipated the arrival of a new model I was interested in. Once it came in, the buying process was enjoyable, easy and I felt I got great value on a great car. Best of all no pressure, all questions answered (I had a lot of them) and they really made me feel like my business was important to them. I've purchased two vehicles previously from other manufacturers and this process was night and day in comparison. I'm officially converted to BMW, thanks Woody & Grant!

The experience was exceptional! I have been searching for a vehicle for quite some time and the professionals made it quite easy for me to decide! Thank you

Great experience and service from Michael Wozniak. Nice laid back relaxed style but thorough and helpful. Didn't make you feel he was trying to take shirt off your back like many cars sale people do and nothing was too much trouble.

Bought a new BMW from a dealer out-of-province (and had no end of problems) and had it shipped to Calgary BMW (where the service was fantastic). Eric managed to take delivery, get the aftermarket parts I ordered, and obtain registration, all while I was out of town. Thanks!

Thanks Steve Kindred @ Calgary BMW. We bought a new-to-us car and Steve made the entire process as professional and painless as possible. We arranged for a 3rd party inspection and Steve was supportive and helpful with the logistics. Not a bad coffee machine here either.

Went looking at 7 series . Parked truck walked their yard for 20 min and nobody even came out. I went elsewhere.

I had a great experience in purchasing my vehicle from Calgary BMW. Dwayne H was great to deal with as focused on me ensuring that I was getting the best car for my needs. He also went above and beyond responding to my needs after hours and arranging everything for me as I please. I would highly recommend purchasing your next vehicle at Calgary BMW, all of the additional Managers and Business teams were also great to deal with.

Sabrina demonstrated excellent customer service, my experience dealing with her will keep me coming back time and time again thank you Sabrina and Calgary BMW

Bought my 1st and 2nd vehicle from Calgary BMW and dealing with Lap Chi was an absolutely seamless experience from start to finish. Lap Chi found me exactly what I was looking for in terms of my specific criteria and hit a home run within the hour of being there. Paula and Brittany in finance are also a pleasure to deal with, very welcoming, friendly, and in the know of every aspect of their scope of work. I will certainly be coming back again to work with this team for my next purchase :).

Thank you to Joel, Alfie and Bryanne for a wonderful car buying experience. Joel was great to work with and really went above and beyond to ensure that the vehicle we were interested in met all of our needs and expectations. We would definitely recommend Calgary BMW to our family and friends.

Purchased a used vehicle there, just recently. Sales representative was very helpful and the management were easy to deal with. I highly recommend.

Highly recommend dealing with Rahim Rana in the service department at this dealership! Very impressed with the service. I get treated like I drive the most expensive car, even though I probably drive one of the cheapest ones out there!

Roman and Gary from the Parts Department were absolutely fantastic to deal with. Enthusiastic and passionate about cars and customers, they go above and beyond the general "retail" experience to ensure that you receive service like you are a part of the family. Much appreciated.

Horrible experience since purchasing the vehicle. I had to go back numerous times to get things in less than a 2 weeks period.

At one incident I felt like I was interrogated for a lose cap in the bottle of oil that spilled in the cargo area of my vehicle. When they found out how easy of a mess it was to clean they accepted to clean it.

They also forgot to deliver my vehicle with an accessory that should have came with the vehicle. Who knows what else am I missing from this vehicle. Am I suppose to inform them of all the missing items?

Finally, I'm fed up with their response as to why my back seat has two white baby seat attachment prong that is in plain sight of the back seat. Only one side of the back seat is sticking out and that's what is bothering me. They went ahead and stated that it is like that with all their X5 models. By the way, these prongs are not seen in my friends vehicles. I don't care if they show me pictures of other models having it inconsistently. It's an imperfection that is on my brand new vehicle. If I had seen this earlier I would not have accepted the delivery of the vehicle.

As a brand for luxury vehicles, I would have expected much better service than what I have received. They wouldn't even compensate me for anything or included any gifts for my loyalty.

Choose your salesperson wisely.

Always seem to be issues with the service department. Asked them to check a tire because it kept deflating on me slowly, when they were doing a regular service and changing a different tire. Service department said the tire was fine, yet the next day I go to drive and the tire is low again. Searched the tire and found a nail within seconds, and so they didn't even check it. Now I have to wait a week to even get it in again, and no shuttle or loaner available. This is just another issue with the service department in a long list and getting sick of it. Get your service elsewhere when you can!

Amazing Customer service! Alfayaz and Ken were nothing but hospitable in the process of looking for cars. They were open to any question and really took the time to educate and help me with all of my needs in my decision. Definitely would recommend this place for your car needs!

Calgary BWM will not stand behind the service work they perform.
At 75,000 km took my X1 in due to a brake warning light. I was told the rear brakes needed to be completely done to which I agree and they completed the work.
A month later the warning light went on again, so I took the X1 back in, and told them it must be the front brakes because the rear ones were just done. Later they called me and told me that the problem was a broken sensor in the rear brake (the ones they had just worked on a month earlier) however they proceeded to replace the front brakes anyway (really without my authorization) even though that was not the source of the warning light, they explained that the front brakes would ve needed to be done soon anyway, so I was OK with that. What I was not OK with is that they were charging the replacement of the sensor (that they had just replaced a month earlier) because somehow, according to them, I broke it driving over a rock (blame the customer first). Not true, the car was driving exclusively on Calgary roads (I use it to commute only). So I asked them to show me the sensor (I m a mechanical engineer and routinely perform failure analysis). It was very obvious to anyone technically inclined that the failure was due to something rubbing against the cable, so a month of rubbing chewed up the cable, no signs of impact from a rock, the sensor was not properly attached. They finally agreed to pay for the sensor but it was not easy, they never gave me the chance to speak to a service technician, they let you only communicate with customer service (not a technical person) so the experience is frustrating.
Right after the front brakes were done, I took the X1 back because of extremely loud squealing noise. They told me is was normal for high performance brakes (why didn t the original brakes squeal?). At about 15000 km after the front brakes were done I started to feel the steering wheel vibrating when braking, so I took the car in (at about 20000 km after the brake work) and to my surprise they simply told me that I had to do ALL the brakes again, front and rear at my cost, because of signs of overheating due to my driving (the advisor told me I must drive very fast. Not true, and besides BMW cannot be driven fast?). Once again, blame the customer first. The original brakes had lasted 75000 km (the front actually 85000 and it was not yet totally worn). Once again impossible to talk to a service manager or technician, only a non-technical customer service person. I briefly spoke to the general manager who told me he was going to call me back but never did. So I m now faced with re-doing brakes that should ve normally lasted approx. 70000 km, only after 20,000+ km (needless to say, I pay more to have the brakes done at the dealership). Having brakes done is trivial mechanical work so this experience speaks poorly about Calgary BMW competence.

I sent in my car for brake fluid flush today and everything I believe was done. The service advisor was professional and courteous.but I am just wondering why will the service Technician remove the cable from my Dash Camera and even go to the extent of removing the flash card from inside the camera? No one could give me a convincing answer when I question the reasion behind the flash card removal.

Awesome service!! Thanks to Don Dore (Servive Specialist) for the quick and reliable service. Great customer service and you exceeded my expectations. Will surely recommend you to my friends.

I called with some questions, not too sure what to do with my car and Nick Scarcelli answered and took the time to answer all my questions and explain what wasn't too clear for me. Definetly a great place of business and top notch staff!