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What reviewers say about Buswells Hotel

Generated with AI from 498 reviews on Trustburn · updated yesterday

Across the reviews on file, customers frequently praise the central location, friendly staff, clean and comfortable rooms, and good value, describing their stays as pleasant and worth recommending.
What are the most common complaints about Buswells Hotel?

Based on the critical reviewers on file, the most common complaints focus on rude or unhelpful staff, poor food quality and service, hygiene issues with meals such as a caterpillar found in a salad, and concerns about other businesses operating on the premises that customers felt were dishonest.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jamie Tobin
Reviews 1

Stayed here during the snow last March. The hotel room was very comfortable and suited my needs perfectly. It is located right in the centre of the city - 90 seconds walk from the main shopping street of Dublin. The bar food was also quite tasty

Nadine De Meyer
Reviews 1

Centrally located hotel, a maze! Difficult access for the disabled !! Staff very helpful. Lower the heating ok but do not switch it off. Better check rooms before customers enter the room: in one room there was no heating, in another room there was a problem with the faucets in the bathroom, this should not normally be allowed. Better check please !!!

ab Ka
Reviews 1

Very good Hotel. Our room was very nice with a big comfortable bed, very friendly employees, totally clean and silent. Well we will come back.

Beth Adams
Reviews 1

This hotel was a hidden gem. We absolutely loved everything about it!! Hope to be back soon. Staff we worked with were the absolute best and went out of their way to make our stay great. All three of them!!! Big shout-out to Luiz, Dino and Andrew!!!

Julie Molloy
Reviews 1

Overall, we had a wonderful stay this time. We have stayed there in the past on several occasions and will certainly plan to stay there again when we visit in the future. We love the feeling of the old building, the amenities inside, the food and bar, and the location. I would highly recommend this hotel.

Hugh Sheehy
Reviews 1

Really very nice. I expected it to be a bit fusty but it wasn't. City center so it's all quite compact, but really very nice.

Brian H
Reviews 1

I've stayed at this hotel a number of times in 2017 for 2 and 3 nights at a time and it's my preferred choice in Dublin. Having said that, it would be nice if they had a loyalty/rewards scheme. The welcome at breakfast is particularly nice and staff do seem to remember me from previous visits. Overall, I've found it to represent pretty good value for money, but at busier times, it's been harder to say that.

Matthew De-Gale
Reviews 1

Really great location, a central location but just far enough from the hustle and bustle to. Be unaffected by the noise. A brilliantly old school hotel where you have to leave your key with reception when you're heading out into town. A vintage decor but modern appliances. Staff are very helpful.

Nick Hearne
Reviews 1

Lovely stay for a couple of nights to explore the city. Very nice restaurant and bar. We didn t have breakfast at the hotel so can t comment on that. Very central and easy walk to most sights around Dublin. The negatives - Parking: the hotel covers overnight parking in the public parking building next door, but between 9h30 and 17h30 it s at your own expense (about 25). Since we like to walk this seemed a little steep. The room was very comfortable and spacious, we had a family room, however it does feel slightly dated. Not a problem though. The room service carries a 5 service fee per person which I think is a bit cheeky. On the whole a lovely hotel that is central and very comfortable.

Richard Wornhoff
Reviews 1

We were able to have a late night sandwich in the bar. Also, they found a a musical to go to and printed the tickets out for us and we had a great time. They called the taxi service for us. Being able to buy Eros there was helpful. All the staff were friendly and very helpful.

Doug S
Reviews 1

Good breakfast and a good restaurant here. Rooms are nice. Great location. Wi-Fi works well. Unfortunately there is a very large construction project, a new building next door - see the photo which is the view from our hotel room. Loud noise all day until evening. I liked the breakfast except for the coffee

Svein-Magne Tunli
Reviews 1

Great value for money in centre of Dublin! This hotel is in a quiet street but very close to all the attractions (around the corner from Trinity College - but on the quiet side - only 5 or 10 minutes walking of pub and restaurant life). The rooms are very clean and quiet and the beds are very comfortable. My wife and I stay here for 4 nights. The first night we got a dark room with no view (room no 115). We contact the staff and they gave us a new room on top floor without any arguing. Great service! The room (no. 302) had a lovely style (see my photos) with all the facilities you'd require. Large bed and well appointed bathroom - but the floor tiles were the coldest I've ever set my feet on There are free Wi-Fi in the rooms with OK speed but a little difficult to connect. Breakfast was plentiful with a good range of choices from continental cheeses and meats, fruit, croissants to a full Irish. And what a beautiful breakfast area (see my photos). A delightful hotel full of character, open fires and lots of small niches to sit in and read or watch the world go by! The entire staff was so professional, courteous, and went out of its way to accommodate every need we had during our stay. So if you are on a budget, I would highly recommend this hotel! Regards Svein-Magne Tunli from Bergen, Norway.

John Romer
Reviews 1

Buswells Hotel is a wonderful place to stay. Quiet, offering a full service bar and restaurant, and enjoying an excellent location, it is an ideal place from which to visit and explore Dublin. We very much enjoyed our stay and will book again on our next trip to Dublin.

Shawn Miller Jr
Reviews 1

I would definitely stay here again. The only frustrating thing we experienced was flying all night from the USA and not having a room for about 5 hours after we arrived to the hotel. We requested early check in, but it was never guaranteed to us. We were told a room would be available at 2pm but it wasn't until about 230. Trust me, this half hour after flying over really made us that much more tired. Overall, the location is amazing, especially for first timers to Dublin and the other services are fantastic. Everyone is very nice.

Mary Tarowsky
Reviews 1

Our family group thoroughly enjoyed our stay. Our rooms were comfortable, the food and drinks outstanding, and the attention to care and detail from the staff was most appreciated. The central location made navigating the city easy in the short time we were there.

Andrew Turek
Reviews 1

Buswells is like going back to late Victorian times and I mean that in a good way. Comfortable and unpretentious. Food excellent. The bar and restaurant are popular with politicians from Leinster House nearby but somehow imagination peoples the bar with Nationalist MPs having a drink or nine before going over the North Wall to vote for Gladstone and Home Rule!

Gabrielle McMonagle
Reviews 1

I have stayed a few times in this hotel, and love everything about it, highly recommend it, bedroom was lovely with a front view looking into Leinster House on the right, lovely bar, excellent location near the shops, restaurants etc, lovely staff in particular Vicki on reception who remembered me from staying before, a sign of a good business woman. Look forward to returning very soon. Well done to all the team at Buswells Hotel

Brendan Connors
Reviews 1

Homely feel, excellent service in all areas, staff very efficient, friendly. Good choice for accomodation, central location, good range of meeting rooms, bar and dining room clean and comfortable, and the penultimate test, price of a pint of plain rates very competitively with nearby bars.

Cecily Bristow
Reviews 1

If you haven't had the experience staying at Buswells, you haven't experienced Dublin. The rooms so comfortable and it's staff so cordial, I would put it on a "must" list of places to visit. It was charming, food delicious. I'm not sure how they are training their staff, but I have to say it's unlike any hotel experience we've ever had and we've stayed in many five star hotels. I think the experience that is hard to replicate is that everyone at Buswells cares that you have a peaceful, relaxing and enjoyable stay. Thank you Buswells!

Rhonda Williams
Reviews 1

Great location for walking to many tourist sites and pedestrian malls. Thriving area with lots of pubs, restaurants and shops. Hop on hop off bus goes right in front of the hotel. Lovely breakfast in the hotel. Welcoming lobby. Compact rooms.

Adele Arsenault
Reviews 1

This was a lovely old boutique hotel in a convenient location. The concierge was so helpful and gave us great recommendations. I stayed in a single room and it had the best bed of my entire trip to Ireland! If I am back in Dublin I would stay again for sure!

Christine Alexander
Reviews 1

Loved, loved, loved this hotel! My daughter and I stayed for 5 nights and we really enjoyed tge hotel experience as part of our Dublin experience. Rooms are wonderful. Staff was beyond kind and helpful and the restaurant was a comfortable place to hang out for coffee or food. Highly recommend.

Jeff Brandmeyer
Reviews 1

We've stayed here twice now, and wouldn't consider anywhere else in Dublin. Besides being a great hotel, it's close to the City Centre, Temple Bar, Trinity College, and literally across the street from the admission-free national museums.

Irene Brayden
Reviews 1

Great stay! Our small group of friends - as always - had a lovely time. Everyone was so helpful and the warm and welcoming atmosphere in the lobby and bar is fabulous. Rooms were spotless and breakfast was delicious with a wide choice of everything. Will be back!

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