Itsa Bagel Review

Sub standard customer service, no hello no thank you, sub standard product, only excuse was they had a long day, at 4pm with an hour left to go!! Got a refund with no apologies given

Coffee was good. Bagel could've been better. More like soft bread, wasn't dense enough. Decent spot to stop for a quick bite

Place looks so unhygienic specially in this Corona virus they should have make the place looks clean.

Amazing service! Very happy about the vegan goodies.

Horrible customer service, lady at counter was looking like she hate her job. Ordered club bagle was so hard to eat, not fresh and until next day I was suffering from stomach pain. Maybe that day was hard for staff but customer service should improve.

Friendly little bagel place on the sea front. Always busy so the small size starts to become a problem but the food was decent.

Really nice bagel, fair bit on the pricey side tho.

Nice for a break and a tasty bite to eat with a hot drink. Relaxing and friendly.

First time visitor today and ordered a club bagel and a drink, the staff were very friendly and accommodating to me ! which makes all the difference...not a long wait at all and will be a returning customer !

Nice bagels to grab and go if in a hurry. Not a lot of seating area inside but can sit outside if weather holds up. Slightly expensive for what it is but overall it is a delicious bagel!

The bagels and soup are nice but a bit pricey. The drinks are overpriced.

I popped into Itsa as I saw a good student deal on the window outside. I'm 12 years old and everyone says I look a bit older but certainly no more than 15. When I tried to order the student deal, because I didn't have a student card, the woman behind the counter wouldn't let me order the deal, which I found disappointing. Nevertheless, I then ordered a cream cheese and bacon bagel, but when I got it, there was no bacon in it and only a tiny bit of cream cheese. When I brought it back to the same woman that I ordered from, she wasn't particularly apologetic, but sent it back to the kitchen. When it returned it only had a very small piece of bacon in it. Altogether a very disappointing experience and I wont be back again!

Immaculate facility, lovely staff, always so kind and helpful whenever I visit and the food is lovely!

Dun Laoghaire is a good place to visit in Dublin. If you want to spend some time along the sea, that's the best place. You can also take a ferry service from Howth to Dun Laoghaire.

Great little spot for some lunch looking over the sea. The Vegan salad is so filling and full of flavour. Very friendly staff, great experience overall will be back again soon for the delicious salads

Lovely to see itsa back open and the lovely new decor very warming, had a lovely BBQ beef bagel and coffee today such smiles on the staff fantastic job everyone servic with a smile would highly recommend

It is not the place's fault - it was just not to my taste!

I m not overly high maintenance but I m probably higher maintenance than most customers as nearly every time I order from Itsa I ask for some customization to my sandwich. The staff always accommodate my asks. The only thing I ask is now that pubs are open again can you bring back the all day cure?!

Insane queues and painfully slow service- food is great but the days of fast service are long gone - 30 minutes queuing for a bagel that took ten minutes to make

Really fresh ingredients, good selection of bagels and even coffee is decent and drinkable! Great setting and view on the Dun Laoghaire pier.

Love it. Great choice of bagels and delicious soup. I'll be back.

They do one thing bagels, which are good. I wouldn't call it cosy to sit in but it's fine.

Quality has noticeably dropped in the last couple of years. Still worth a look but don't expect to be blown away

Enjoyed our visit and the Mountaineer bagel.Bagel was hard around the outer rim.Perhaps a little more de frosting time.?

The bagels are so good! The staff is very acomodating into replacing some ingredients if needed and super friendly

It was OK. I expected more (in terms of taste); probably why the bagel was inexpensive. Nice staff though.

Very much over priced and nowhere near as good as it used be

I was going there for lunch almost every day for about 3 or 4 weeks! I have been studying for exams and I would go there on my lunch break from the Library. Service was always impeccable and I managed to try the whole menu and it all tastes great!

Stale bagels, soggy bacon, weird guac mush. Not a fan

Customisable bagel place. Had one with turkey, avocado & bacon which was quite nice but a bit overpriced and not anything to write home about.

Came to itsa today with my husband and 3 kids and what a welcoming service we received very friendly staff all smiles and family friendly very busy but still order came within a few minutes, there outdoor seating area was lovely in the sun and a great iced lattee, will be back soon

This place is a joke. Very dirty and staff is not friendly at all. It's a second time I ordered take away bagle and got someone else bagle. I only released this when I got home that I got completely different bagle than I ordered. Thank you for ruining my meal again. Please stay away from this place

Had a nice cup of coffee and cake. Haven't tried the bagels but will soon.

Nice, large eatery with plenty of bagel choices. The mountaineer is one of their best surely.

Tasty, fresh bagels and good fillings, they serve soups and smoothies as well.

The coffee is good and there is a loyalty scheme, as well as meal deals at certain times of the day.

Best bagels in town. Holy cow is my favorite, I love the onion relish and beef.

Just okay, pleasant staff, dirty toilets which hadn't been cleaned for quite a while!

Good food, lovely staff and nice sitting area outside...inside is pokey

Toilets in poor condition, not paper in it, waited ages on two coffees one of which was a flat white that was a terrible attempt

Cheap. Not much choice of food. Staff nice and friendly

Must say it was pretty nice, service well organised

Great vegi bagels, very popular, but we always manage to get seats. Friendly service, good location, perfect for a quick lunch with children.

Delicious bagels ,great choice ,friendly service and gluten-free available

Myself and my other half stumbled into Arnotts one day last year and I was starving. He wanted to look at TV's, but soon realised that I would most definitely need food as soon as possible. Itsa bagel was staring at us, so we decided to ask if they had options for me. I had no expectations until the server said, 'Oh, we have gluten free bagels so just choose your filling and we'll make it.' Music to my ears; I could have danced in the shop there and then!

The company has been around for a while. They have their origin story on the website in picture form, which is really fun. They are not franchised, which for gluten free dieters is great because each store has the same premise.

The bagels themselves are quite good. I love that you've the choice of the menu. Itsa say that their fillings are also "flourless." Being gluten free doesn't mean taste free. They make the bagel you want with the ingredients you want. Simples. Each store has a menu, which is available here. Pictured above is a BLT, without mayo. I get nervous with mayo sometimes!

Not only can you have lunch there but you can buy packets of bagels. As you can see they use Udi's gluten free, which is an American brand. Any time I've bought them they've been frozen so they go straight in my freezer. I simply take one out whenever I want a bagel.

The bagels come in different flavours. Flavours depend on stock levels in each store. I've had plain, poppyseed, Garlic & onion, and the one below....

Honestly, that particular bagel tastes like Christmas, and as you can see we demolished the packet in DGF HQ! It's a more elaborate bagel made of cranberries, quinoa flour, sunflower seeds, pepitas, millet seeds & flax seeds. It is just so good!

If a bagel isn't your thing, they have salads, soups, smoothies, coffees, a flourless brownie.... and there is a simple kids bagel menu for the little ones... or if you've simpler taste! A lot of their cakes, like the orange and polenta above, are flourless and they do have some dedicated gluten free products in store.

There is a loyalty scheme in Itsa! I'm terrible with these cards. I am constantly losing them or switching purse/wallets and forgetting them, but it's always nice to be getting something for regular custom.

One last thing; the price. They range from quite plan and simple, which is reflected in the price, to the more elaborately filled bagels. Gluten Free costs 0.50 extra than a normal bagel. As we all know, it's more expensive to live on a gluten free diet. I've photographed the receipt from my last visit. As I'm on a student budget 7.75 for my BLT gluten free bagel and coffee would not be feasible for an every day lunch, but it's nice as a treat every once in a while!

Disclaimer: Itsa prefer to use the term "flourless" rather than gluten free. Everything is prepared in the same locale, so gluten is present in the prep area. The gluten free bagels are baked independently of normal ones and separate chopping boards and utensils are used to minimize contamination. However, they do not officially guarantee that everything is completely contamination free. This could be an issue, depending on your tolerance level. Keep that in mind on your next visit.

I've been here a couple of times lately and it's been fine, but nothing hectic. Service was quite slow one of the days and the bagels have a texture like they've been defrosted in a microwave.

Lovely coffee on a chilly day. Nice outdoor seating, would recommend.

Not the best coffee in the world good fast service

Good food, fast service, decent price. 1 star held back for surprisingly cold eating area and uncomfortable seating.

Overall experience was very good! Staff were extremely nice and helpful. The place was also immaculate