Burke Pediatrics Reviews

I will Never recommend this practice! This place doesn't have any costumer service skills at all. Front desk receptionist is RUDE and can care less about it. Manager is never available to talk or to call back. Overall this place its the worse to take your kids. Don't waste your time. Find a real doctor.
update on my review 06/17/2020 Finally got to talk to the " office manager" She was rude over the phone and disrespectful. Barely helpful, She make me feel like my kids don't matter as a patient to this practice because I just requested medical records to be release. She was not professional AT ALL. This place is not a good medical office for kids. definitely need some training and the owners should know who they are hiring to represent their names. Because the Doctors and NP's are respectful and give their best when possible ( at least the old ones that I got to know) the main problem at this place is Receptionist and Office manager ( Current and past) the male office manager before was rude too but at least he was a little respectful. in my opinion every patient should be treated right , and deserve some respect! This place needs better people to work here. All patient matter.

We absolutely loved the nurse practitioner Kristy. Not only did she answer all our questions but she also never rushed us. She even called to check on our son the next day to see how he was feeling and I know it was her day off. You don't see that level of care anymore but she took time out of her day just to call and check in.

Only reason my kids go to this office is convenience.

1. Front desk does NOT have customer service skills!

2. I am charged $25 a piece for shot records that's $100.

3. Keith and I did start off on the wrong foot, however we have a mutual understanding at this point for the sake of a common goal.

It can be frustrating attempting to communicate with the front staff over the phone, to the point you'd like to use very unsavory words towards them.

The produce a lot of sarcasm, and I give it right back.... you ask them a question & it's like pulling teeth. In the last couple of years my children have seen different "Nurse Practitioners" never the same one.

But...... this place is 5m from my house. When we move definitely will NOT be taking my children back.

2 stars for convenience.

I bring my kids for the past 15 years, I am happy from them, Dr Gardner is one the top Dr in Fairfax county.

This was the last straw, and the 50 negative reviews speak for themselves. I would like to just take a moment and say that a "pediatrician" should not be allowed to operate after so many complains. We've been coming here for 8 years, that's a long time, and this past week we were literally attacked by the front desk staff. One of them slammed the door on my son while cursing and luckily I was able to block it before she hit him in the face. We came in because my son had a potential finger fracture, the front desk attendants are new and they kept talking about not seeing patients in the parking lot, which was not a concern for us, but they kept repeating it and we asked to please see a doctor so we could get an order to go get an xray. They made us wait 45 minutes outside, and later I saw a nurse asking a family that just recently arrived to follow her inside. I asked the nurse how much longer we'd have to wait and she said we were not on the list. So we went ask for an explanation and the lady upfront told us we "missed" our appointment. So I want to make this very clear, the front staff of a pediatric clinic "cancelled" the appointment of an injured 8 years old out of spite. We asked to speak to our doctor, which we've been seeing for 8 years and this young lady was new (according to her). She told us the doctor would call the police if we didn't leave. So we have filed a complaint with the State Board and I strongly suggest everyone else here that had issues with them to do the same so we can shed some light on their shoddy practices.

extremely disappointed!
Billing department is just horrible .
They re refusing to give me the form for my daughter s physical. Therefore she can t start school!
The office manager is very unprofessional, refusing to speak to me over the phone, my children were suddenly removed from the office as patients, because of a previous balance, my experience and customer service i received was absolutely discriminative and humiliating. They made the issue personal and treated me very bad.
Just for the record:
-I love dr. Garner we used to go to this practice years ago, the office staff & service were much better, we transferred due to moving out, we came back to the area and came back to this practice in good faith. Honestly I was shocked with the amount of hate & bad treatment we received.

- I have referred Four patients to this practice and all I got was removing my kids with current insurance due to previous balance that I made a payment plan and paid 4 month.
Funny fact: one payment was taken after my family was removed from the practice!!

Unfortunately, They don t care about your children.
I m just Disappointed!
I don t trust this place.
Don t go there!

I have been taking my kids here for 5 years now. Friendly staff, nice facility and great doctors. I normally prefer doctor Garner. He has been great and very informative about any sickness my kids had. Love the way he explains things and his great knowledge and experience. I would definitely recommend this practice.

Awesome practice. Excellent & professional doctors.
Special thanks for the receptionist Kimberly who has an awesome attitude & professional way to keep all the patients & their parents happy to be part of Burke Pediatrics practice.
I highly recommend this practice to everyone.

As already shared by other reviewers, this place was once a wonderful pediatric office for your children but that is no longer the case. The full experience of having your child seen by a doctor also includes the contact you have with office staff over the phone and in person. We started having issues with Burke Pediatrics once the new staff (front desk) came on board. In particular, Keith has been nothing but a pain to interact with. He is very rude and lacks customer service skills. Recently, he lost my child s completed school entrance health form and rudely yelled at me to fill out a new one as if there was no problem with all my child s confidential information floating around. Burke Pediatrics may have ended up finding this form a week later but neither Keith, Dr. Reese, or Dr. Garner bothered to send a simple message of apology or reassurance for my experience. Billing also has no problem ignoring your voicemails or calls for an explanation of a statement and happily sends your recent bills to collections. An excellent pediatric office has staff that cares about you and your child all around - takes the time to discuss things with you in a respectful manner and this place is NOT that kind of facility. It is truly sad to see an office that was once such a joy to come to turn into a nightmare of a place. I do not recommend anyone to join this practice as a new patient. I am currently finding a new office for my son and cannot wait to be done with Burke Pediatrics.

I have a 3 year old and 6 year old who have been coming to Burke Pediatrics since their birth. I love this place! I have had interactions with all the doctors and nurses and have had nothing but excellent experiences. I found everyone to be extremely caring, fast and knowledgeable. I however, must place an emphasis on caring as they always follow up to ensure my kids are ok following any illness. They also have an attention to detail that is second to none. For example, I was just in yesterday dropping off a school exam form without notice. The receptionist greeted me by name. I asked how did you remember me? She said I remembered your first born. That was 6 years ago!!! I never write reviews but I felt compelled to share how wonderful this place has been to my kids. I "highly" recommend this practice.