As already shared by other reviewers, this place w...

As already shared by other reviewers, this place was once a wonderful pediatric office for your children but that is no longer the case. The full experience of having your child seen by a doctor also includes the contact you have with office staff over the phone and in person. We started having issues with Burke Pediatrics once the new staff (front desk) came on board. In particular, Keith has been nothing but a pain to interact with. He is very rude and lacks customer service skills. Recently, he lost my child s completed school entrance health form and rudely yelled at me to fill out a new one as if there was no problem with all my child s confidential information floating around. Burke Pediatrics may have ended up finding this form a week later but neither Keith, Dr. Reese, or Dr. Garner bothered to send a simple message of apology or reassurance for my experience. Billing also has no problem ignoring your voicemails or calls for an explanation of a statement and happily sends your recent bills to collections. An excellent pediatric office has staff that cares about you and your child all around - takes the time to discuss things with you in a respectful manner and this place is NOT that kind of facility. It is truly sad to see an office that was once such a joy to come to turn into a nightmare of a place. I do not recommend anyone to join this practice as a new patient. I am currently finding a new office for my son and cannot wait to be done with Burke Pediatrics.