Very bad. I now get a high bill of almost 500 for the second year. I'm in rooms and I'm studying. Of course almost no income and assets, just my student loan! They say that I am not entitled to remission because too much capital and income ... Who is entitled to remission? Incomprehensible.
BSGW Roermond has arranged it in such a way that it is not possible to contact them. By telephone it is almost impossible and all kinds of obstacles are raised (key in BSN number, choice menu) and if you stay on the line your number is x and your waiting time is longer than half an hour. A very bad way of dealing with your customers. A 0 is still too much actually. Strong recommendation to increase your telephone accessibility and help your customers with their questions. Or are you only interested in us as a taxpayer and is every question just hassle?
Is it normal for the BsGW to send you an invoice of 600 euros, of which it will only become known later that it concerns sewage and waste levies? I am a student and I seem to be one of the only people in my area who have been 'lucky' to receive this letter. Really infinitely sad how this 'legal' organization claims money and then gives you NIKS in return, and also cuts down on their staff so that you are on hold for at least 60 minutes on the phone. I really thought that we already paid 21 percent tax, should these costs in themselves be included? Way to go, BsGW!
why do you always have those expensive phone numbers. you are already expensive enough.
another big win-win situation
Very badly arranged should probably even arrange a lawyer because they ask for more money without reason being called, they are rude for 2 people first get a bill and then throw another 123 euros and must be paid while 2019 is already met.weigerenn.m. to check it decent.
I have already called 4 times with BsGW today. First you MUST answer various questions asked via a tape and at the end of the "ride" (you are already a few minutes later) you will hear: "It is now busy, we are disconnecting". This is a scandalous approach. No respect to the customer in this way !!! I even experience it as contempt.
N.a.v. a death contact recorded.
A plain blunt and rude female official on the phone. Made me just about a liar. Although there was a physical letter, that was impossible according to her.
She then said that mail had been sent to "my government", while digid (which must be logged in) no longer works in the course of time.
What a "box thinking" organization.
Investing in a customer-friendliness training would not hurt.
dirty scammers. you all have to stop paying to these dirty companies.
they don't even know what they are debiting your money for. simply sad.
IS NOT TO BE BELIEVED FOR A HALF YEARS OF BSGW IS NOT CALLED BACK, NO DECISION IS TAKEN. ONLY MUST WAIT. I have been waiting for GVD for half a year !!!!! REALLY A BAD ORGANIZATION. SHAME YOU !!!!!!
THIS IS SOMETHING FOR CHECKOUT OR RADAR !!!!
Do not comply with the rules, 18-12-2017 received a fine, you would not receive giro collection form within 6 to 8 weeks.
Now (17) weeks later, they also have something to do with them.
And then pay within 14 days.
Sorry guys but not with me !!
And according to the law if you fall outside 4 months this has been declared invalid and no longer needs to be paid
Worthless instance. Call them then they say it has been sent. If you look in the digital environment inbox, nothing has arrived. This is the 2 times they lie to me. Collect money over the back of the citizens through false attacks through their own fault. The citizen must then prove that the assessment is incorrect. They can expect another phone call on Tuesday. Just think I can't be so kind anymore.
A very poorly accessible website for a tax company. Just terrible to say it, but for such a company they should be ashamed of their accessibility online. You can be logged in with your Digid for 15 minutes, but even before you can view anything, the 15 minutes are already over. Is it in 2018?
it is outrageous that you let students pay for this. We break our backs to pay tuition and pay the rent and then this government does this.
The support is a joke, they want money from me and cannot even tell me what it is for
Do you get some child on the line who is still waking up? She does not answer. Must ask 3 times for a time indication.
Is that it again become mandatory by the government. Otherwise nothing would go with you. If I could go into negative with the stars I would!
BSGW has been sending reminders for years as the first communication. Practically unavailable for comment by phone. Criminal.
As indicated in the previous reviews: bad, bad and bad! You will receive an additional tax that you will receive a remission for, but it later turns out that this is not the case (while this really is the case!). There is no communication between employees and if you already get one on the phone (after more than a quarter of an hour) wait then you can do it with a teenage boy of 15 who does not listen at all and just "plays his band". Very, but also very poor customer service, After repeatedly trying to explain the situation, hung out of pure misery.
?? Calling between 9 a.m. and 5 p.m. and at 4.18 p.m. nobody can be reached by phone? >> is a large company or?
Yesterday turned out to be a malfunction, therefore not available by phone ;-)
Very bad unreachable site. The site is in no way approachable.
It is always very busy and then the connection is simply disconnected makes no sense.
Send the same paper form for the second time now. First time apparently not received. Why not a digital form? Why not an email address where you can send a scan? Gotta go buy a stamp for this old thing again. It is ridiculous that this must still be the case in 2019. I have lost another hour for this nonsense.
this administrative monster is unreachable, logging into your own personal page is a disaster. submitting an objection impossible. by phone not much better: technical failures! immediately lift this monster again
What a company, now queued for 2 x 12 minutes, is picked up and disconnected again, and now I'm waiting in the queue again for 5 minutes. Great annoyance and then I have not even asked my question.
Received a letter about the revaluation of a recently purchased property. Must then complete a survey online. It is asked, among other things, how long the house has been for sale. As a buyer, I do not necessarily have to know this information. Then I will be asked if I have had a valuation report made. I tick 'no' but must then enter a number from an appraisal report. I don't have one. After that it is impossible to send the form because the form wants me to fill in this field. No telephone number in the letter to contact. So I find online. Go call and get a friendly and helpful employee (hence an extra 'star' in the review. It appears that people are aware that this problem about valuation report is on the form. According to employee there must be a '0' or 'nine zeros "fill in. He doesn't know for sure. Get a decent 'apology'. I'm curious how many people still experience this problem before the form is modified ... ....
I still live at home with my parents as a student. Earlier this year I received an attack of almost 200 euros that was meant for my parents. My objection was rejected on the site for no reason. Then called, I had to pay the money and the next assessment would go to my parents again.
Now a few months later the same problem comes again. Now an attack of 250. BsGW is difficult to reach, and they cannot help you with the municipality either.
I prefer not to give stars. As a student I have no income, just a little savings to pay my tuition fees. Now it is expected that I will pay the BsGW almost 500 euros a year for this poor amount in my savings account. Why don't you have a student scheme? Pity.
A week or so ago I had to call this, because I thought something was wrong with my debits. No debits had been made for 2 months. I pay the tax in installments. It turned out to be all right. The period had already ended and everything had already been paid for.
However, when I saw these reviews, my heart sank, I was really scared to call.
However, I got a very nice gentleman on the phone, who was very friendly and went to see what was wrong. Fortunately everything was right.
Gentleman was friendly, calm and polite.
If you click on contact on the website, they will provide a postal address but they do not have an e-mail address. This is no longer of this time. There is someone who answers the phone but unfortunately cannot do anything else. I am now sending a letter with a stamp on it and I am curious if and how quickly people will respond to my letter by post.
Stress people do not understand what their purpose is and who of the government has come up with this.
Worthless organization. I've been waiting for a response to a simple question for over 20 weeks now.
Beside; do not initially send the tax bill, but 6 weeks later send a reminder with a fine and subsequently reject the objection for no reason.
Shame on you!
Extremely unfriendly, beside nobody really speaks English.
a modern company that does not have an email address, never answers the phone . A terrible service . why does the local government contracts them? I feel they do it on purpose to force people to pay extra fines on delays , Mainly because ITS IMPOSSIBLE TO TALK TOT HEM
Pick, grab and grab. But if you ask them for a concise bill because we have moved, can't they provide it? Employee had enough of my story. You walk from the cupboard to the wall with your great organization. Nobody who wants to help you. Only collect.
They are dirty hufters. Never clear answers, always the fault of the paying citizens. Disgusting. And just scrape dirty withers. Just empty my bank account because I received so-called non-physical letters. (On my (R) government while I have never given permission here!).
Blow up that fucking tent, that someone quickly takes that initiative !!!!
Like many others, I also suddenly received a violent reminder from a so-called 'BsGw' - I had not paid! Pay IMMEDIATELY! Fine it! HUP HUP! Otherwise we will throw in INTEREST on it!
So I had never heard of this and even thought it was a scam - that's how bad the website and the letter were. No signatures under the letter, no name or contact person to be found, reports on the internet of fake letters ...
So it turns out, yes, the BsGW does exist, and the first bill never got to me. After further investigation it turned out that somewhere in one of the hundreds of variants on 'mijndigid' there was a PDF file that contained what was going on.
Oh, just an annual tax for water purification, waste treatment, and treatment tax! I would have saved a lot of panic and suspicion if everything had been better arranged, and perhaps in a less coercive and imperative tone!
I don't think a simple mistake / miscommunication is a reason to send such a hard reminder!
I would say to BsGW itself; pay more attention to the 'format' of your letters, and give more opportunities to contact a contact person, case worker, or civil servant. Without this information, the official letters just look like a scam!
Ridiculously expensive port dues rate 16 cents per ton for comparison rotterdam 10 cents
Update 2020:
Weer een jaartje verder, weer een ergernis rijker.
Kwijtschelding aangevraagd, krijg ik een waslijst van bsgw met bankrekeningen die helemaal niet van mij zijn en waar ik de afschriften van zou moeten sturen. Het moet niet gekker worden. Vanaf April 2020, 4 brieven gestuurd, emails gestuurd, resultaat: nul reactie, geen reactie.
Ik heb al jaren recht op kwijtschelding. En wordt het nu afgewezen omdat ik dus afschriften zou moeten sturen van rekeningen die nog niet eens van mij zijn.
Zij reageren niet, en de belastingen worden lekker afgeschreven.
Nou meneer Willemsen directeur van de Bsgw. Goed bezig! Je verdient absoluut een lintje.
Ik heb nog nooit zo'n slechte organisatie meegemaakt. Ben ik blij deze reviews te lezen, dacht dat ik de enige was. Wist al niet waar ik met mijn frustraties naartoe moest. Gelukkig ben ik niet de enige zo te zien. Ik zou er een boek over kunnen schrijven. Bij BsGW wordt zo slecht gecommuniceerd. Steeds weer een ander verhaal verteld. Zaken ontkennen . Verkeerde informatie gegeven. Weken tot maanden wachten op een eventueel antwoord. Ik heb hier wel eens 4 medewerkers in 1 week gesproken die allemaal weer iets anders zeiden. En uiteindelijk heb je ze nodig, dus moet je je ook nog inhouden. Ik snap totaal niet dat de mensen die daar werken nog aanwezig zijn. Er lopen zoveel goede werkzoekende werknemers rond, die deze organisatie eens eindelijk bovenop zou kunnen helpen. Echt bizar hoe slecht deze organisatie.
My experience is also very bad, I have asked for a remission, which normally happens automatically after the first time. someone called me and it was said that it was randomly checked again. But this was the second year .. so would receive a form, I did not receive it 2 times. the third time it came in after a week and I filled everything in with all personal financial information. No not sent by registered mail ... (15 Euro?) So no response, but after 2 months a letter that was being seized. Again someone called me, it's so annoying! But now it was about the value of my car, it was said. \ (an old Mercedes from 1986) So wouldn't get a waiver anyway. But do I need the car because of Sciatica. is not good at lifting, although I would prefer to get my groceries on my bicycle, very often that does not work.
It remains that my form has not been received, I get the impression that the administration is still sucking on lollipops. Not justified, but pay extra for it; are we going to the state attorney with these matters? Very poor communication, worrying for older and immobile people. I can eat a month of food with my minimum income of 175 euros, so if I have to pay, I have no food for almost a month.
What a mockery, parked in Roermond with my father-in-law's car, parking fine, drove linea directa to Stadstoezicht. Explained, the writer would get in touch, unfortunately after sending the paperwork. Objection filed with the request for a confirmation of receipt, finally received after weeks of calling. Fine not paid, this should have been 10 days after date despite objection. While this is not described anywhere, not in the retrospective and not on their website.
Now when writing that they have received everything in good order, which they say has been sent before, the remark to pay the fine. Telephone contact = drama. And my BSN number is not possible because it is in the name of my father-in-law.
Transparency is hard to find, very rigid company.
Employees just say something to get rid of you. The next one you have on the phone completely contradicts his colleague. Very unprofessional behavior for a company that you cannot ignore. If there was competition for this type of institution, BSGW would have been bankrupt for a long time.
There is just an account created for me never heard from bgsw and suddenly there is an account on the mat you say. Never knew that I had an account. Bit of a shame bgsw you could also contact me differently.
Nicely helped by telephone, had clear explanation and referred to personal digital page.
always paid neatly on time every year, I suddenly get a large bill of which they themselves do not even know how it is possible, but of course I have to pay it anyway ...
Now there is almost nothing left for the Christmas presents unfortunately ..
I asked a question more than a month ago, I still don't have an answer. The site is annoying, you can't do anything with it.
Very very bad. Do not type appointments you make with them, so that another employee suddenly knows nothing about it. Do not keep appointments ... nothing can be arranged. Hiding behind "yes but you" deducts large amounts from your account that have not been agreed. Knowing suddenly nothing. Solutions are only to their advantage. Claiming to have issued coercive orders that I have never received. This increases costs. Probably these are the extra earnings for them. All in all too sad for words !!! Like all other reviews the same problem !!
At the beginning of May I refused a direct debit because I did not know what tax it was. After returning from vacation I found a letter from BsGW that objected to this refusal. Also there is no indication whatsoever of the tax involved. A very sunny weekend (the two of them) have been busy sorting this out. It would be useful to state which tax is involved in the collection, instead of just specifying an assessment number. After all, collecting figures is great for you: after I discovered that the waste levy was concerned, I also found the long list stating, among other things, that I took out the GFT container on 30 May 2013 and that it was released at 11 am minutes and 27 seconds has been emptied, for which of course tribute. Now this kind of clarity with regard to bank debits. I call Monday, June 2 to discuss this again.
When you buy a house, they place responsibility for settling certain charges with sellers / buyers. You must be mutual "fight". Very inconvenient, especially if the burden of the year is not yet known. It would be much better if BSgW arranged this itself, just as energy companies do.
Public service that likes to collect money but does not communicate with citizens.
I get soooooo tired of those government sites that just don't work.
The BsGW site is another great example of this. It is indicated on the website that you can view your 'personal page', but it cannot be accessed in any way ...
Clicking on the link results in a: 500 - Internal server error.
Well done BsGW! But don't worry, you can collect money as the best.
Gaat voor WOZ waarde uit van andere pas gerenoveerde woningen maar neemt gelijke woningen niet mee i.v.m. lagere verkoopprijs.
Verteld telefonisch slechts te letten op inhoud, grond oppervlak en ligging.
Meent dan woningen die in geen enkel opzicht hieraan voldoen.
Bij bezwaar geeft een drs. aan afdoende en voldoende rekening te hebben gehouden met verschillen en kan ik evt. naar een rechter. Hier kan dan de diefstal legaal worden want het is dan een vonnis alles door belastingbetaler te betalen, voor BsGW een uitje en verdienmodel belastingenbetaler betaald dit indirect.
In hoger beroep gaan, van enkelvoudige naar meervoudige kamer waarbij de vergoedingen voor de rechtspraak respectievelijk 500,00 en 5000,00 zijn, nieuws-uur 14 november 2018 NPO 2 dit alles voor rekening belastingbetaler.
Zonder zijn kolonies worden nu de inlandse burgers gebruikt om in weelde te kunnen leven.
In de geschiedenisboeken wordt de toekomst geschreven, je moet ze wel juist kunnen lezen.
Terrible company .. a minimum of 30 minutes waiting time on the phone .. no effort is made to help you! Stitch in it
Bad communication then threaten with letters because of their error 0 stars
That you get such bad reviews says enough ..... how hard it can be to think along.
Try to go from digital mail to paper mail because of death .... (canceling the computer) .. immediately the heels in the sand.
Terrible service. I had the bad luck of talking to this terrible woman at the phone, maybe is good to say that I called on Monday at 10:00 am. We ended up fighting because I basically had to beg her for help, and she was being extremely rude and kept telling me I had to talk to the judge. Seriously, what kind of service is this? Why don't you hire prepared people that are willing to help? Or you just want to basically steal money from students?
Anyway, if it comes to that, I will go to court with this people because they cannot keep taking advantage of students.
Actually not worthy of a star but unfortunately you have to indicate this anyway! It is outrageous that there is a letter on the mat that states that they have not withheld collections due to coronavirus from the beginning of this year and that they will be collecting the double monthly amount from July. No previous letter with information about such bad communication !! And we pay, outrageous! I don't have the money growing on my back !! First, improve communication within this crappy company.
Have called five times to arrange a payment. Still awaiting a reply. Shockingly poor service.
When I received social assistance benefits, I had cancellation. Now work with a minimum wage has almost the same social assistance benefit and has to pay 560 taxes.
After a long announcement always comes the busy signal. I do not know how to act against the rewriting. The nodule I already paid 3 months ago.
We also received a form because of our recently purchased house. What does me, as a Gelderlander, say to BsGW? Who are they actually; a decent introduction is missing in the letter. Then a poorly drawn up form to fill in, eg if you do not have an underground tank, you will still be asked when it will be cleaned up, you cannot print a copy for yourself, options na are missing, in fact you have to go through the premises again with the folding rule. can fill, etc
Weeks later you want to change your own details and I have neatly logged in via DiGid. I got the impression that the person who changed that process first worked at Jumbo to design puzzles. It works if you have patience and sometimes make illogical thought steps and click on buttons.
Not that the reviews probably concern this type of institution much, but I have received confirmation that I have received a deferment of payment regarding the application for a waiver and a writ of execution is still being sent. Very nice this
Very bad, do not understand that municipalities are doing this. Wait 16 weeks for the result of a remission while I have been disabled for 30 years and have a benefit! Never changed anything now they could spontaneously (again) not request information while I authorized them. Had to request everything again. I have a car, value? we look at the marketplace what is requested and we calculate that. The ANWB has a current value .. no we do not, insurance has a current value .. no we do not look at MP! Everyone in the marketplace asks a lot more because they know that there is heavy pinging ... no, ma'am. rejected because my 18 year old on marketplace would be worth more than 1900 euros each car is in the same condition according to BsGW same mileage. The dealer wanted to send an email if the car was worth less than 1000 euros, but they did not start.
Super bad! Reminder while I am entitled to remission. The other is also waived from the same year .... What a fucking body!
Shame that you withdraw money from my account without permission or message which is not mine at all and according to you this is because I paid a bill for that person through my account years ago and now I can see how to pay my bills. and get my money back. SCHANDE SCHANDE
You ask a question to an employee on the phone and all they do is lecture you! At the end of the conversation, I just haven't received an answer to my question yet, really very unfriendly
Very bad, everywhere an "I don't know" and email your question. Incredible what they put on the phone for nitwits.
Director Wllemsen BsGW Roermond thank you for robbing my account. You receive nearly 8000 euro tax money from us taxpayers per month to do your predatory work. You are partly responsible for the 25 evictions per day due to your mismanagement. You put families without food. You are working towards the king? A king who is averse to paying taxes. A king whose daughter at the age of 18 absorbs 1.5 million tax money without ever having worked. And you rob 1200 euros from my account so that we are now 1500 euros in red and that with an income of less than 1300 euros per month. I would be deeply ashamed of my lord Willemsen if I were you. And then Mafia boss Rutte also buys some mini-drones to protect our "" freedom ""? You freedom or our Mr. Willemsen? Your freedom consists of ransacking bank accounts of people who are not already well off. But not with me, Willemsen ... I object. And I hope even more citizens with me. Shame on you ... bahhh
Did not even get the chance to finish my story, it was just interrupted. 1 star is even too high for these very unfriendly people
You cannot ask a telephone question without a citizen service number. Not friendly if you live abroad.
What a drama, no mail address, unreachable by telephone, government ??? Really not possible!
No reminder for payment .. And increase immediately (sad)
