Brooksdale Carriage Club Review

These people know how to deliver quality elder care in a beautiful environment.

My mother was in the Skilled Nursing Unit until her final days.. The staff was wonderful and really showed compassion when it came to their work.. However, the Director of Nursing was very rude and unprofessional and did not seem to care much when it came to our needs in regards to our loved one.. We had to approach her several times a week about the same thing that could have simply been taken care of right away.. It was as if she was too busy but every time we would pass by the desk and look in her office, she would be laughing and carrying on conversation about things that I am sure wasn't work related.. It's a nice place but for the money we paid, professionalism should definitely be a top priority when it comes to the patients..

I called four times today trying to reach assisted living and no one answered. I waited 40 minutes and called again only to have switchboard say that they might not answer due to the approaching lunch hour. She was right, they did not answer. I called again and asked to speak with the director of Brookdale. I was told by switchboard that the director was not in her office and I could leave a message. The switchboard did not offer to page the director even though the switchboard operator recognized that I had called 5 times previously. I finally resigned myself to the fact that I could speak with no one at Brookdale. I hope my family member is OK.

My Mom is not able to communicate much due to Alzheimer's....how many hours must go by before she is changed!? It's been 8+today something is very off. 4-6 isn't acceptable either.

My Grandmother has spent years here and stayed in a few different phases.. independent, assisted, skilled nursing, dimentia units. The care is top notch. She always says the food is great, the staff is wonderful. So very grateful she has a place like this to live her final years. She's very happy there.

I have been a resident of Brookdale Carriage Club for more than 3 y ears. I have a spacious apartment with a full kitchen and the convenience of a washer and dryer in the apartment. The community provides approximately 25 meals per month with lunch and dinner having 4 courses and 10 main course items to choose from. More than adequate to satisfy most taste buds.

I find the staff to be most friendly and accommodating to residents needs as are the residents friendly and the Friday's happy hour a wonderful time to get together, while daily activities are provided for resident participation.

The facility is on a campus like setting with many trees and apartments having a beautiful lake view of the lake, especially in the fall as the trees turn their bright colors. I have a two bedroom apartment and my brother joins me from New Jersey for the winter months. I enjoy my stay here and would recommend the facility to others.

Never ever put your parent in the rehab part of this facility my mother in law wore the same clothes for days soaked with urine and the wheelchair cover was also urine stained. I was in tears when we got there needless to say we are providing and overseeing her care now!

When it came time, we toured every facility in Charlotte. We arrived at Brookdale Carraige Club on a Friday afternoon. All of the residents were gathering for Happy Hour. My mom said, this is it. I can live here.

She moved in and got very involved in the community. She filled her days with all the activities and made lots of new friends. She was stimulated...her life was full. She was happy.

Over 6 years, her health declined and caregiving became critical. It was great that she could stay within the community for all levels of care. The staff was incredible. She loved them and they loved her right back.

My mom passed last week and Carraige Club employees streamed through to say goodbye and tell us how she had touched their lives. I cannot express what those personal relationships meant to all of us.

The best decision we ever made was Brookdale Carraige Club. Mom was very happy and had a great end of life experience. She always told us she was the luckiest woman in the world. What more could a daughter want?