Bronx Veterans Affairs Medical Center Review

Rude receptionist and late doctors this is unacceptable for anyone much less to the men and women who have served our country

When I came to New York I was in terrible shape... this place saved my life... I consider everyone here to be my family... the staff is amazing and the facilities are state of the art... I m honored to call this place home...

Worst facility ever. They only care about their paycheck.

Some of the workers here have terrible attitudes but most are professional and kind.

I live in North Carolina and while visiting New York, had to go to the BVAMC emergency room. I was treated like I was special. They scheduled a follow up for me and genuinely showed concern for my service connected injuries as well as my non-service connected. I was so impressed I continued getting health care from the BVAMC and decided to make it my primary facility for my medical needs. In fact I travel from NC to the BVAMC for my appointments. I've gotten better care from this VA hospital then I have received my entire affiliation with VA medical facilities except for treatment I've received from Duke. I commend all the staff I have come in contact with, God bless each and everyone of you who take your care giving seriously towards Veterans.

You gotta love facilities that treat our nation's military veterans!

My husband was seen in the ER on 01-03-2015 and to hear laughing and a radio playing like your in a club very unprofessional environment.

To be told why you didn't return to the HOSPITAL WHERE the procedure was preform, REALLY I THOUGH THIS WAS THE VA HOSPITAL where a VET, if having a emergency, aid can be administor.

well that debatable!!!

If you had check his Medical file you would see in lives 10 minutes from Here

POOR SERVICE. HORRIBLE STAFF FROM 4 AM- 12 PM 01-03-2015

This is the only Hospital that I go too, I trust them i'm a VET and proud of it.

Caring, respectful and for the most part free for veterans

VA hospital is a great place for veterans. The atmosphere is relaxed and people seemed genuinely concerned about the patients.

I've undergone cervical spine surgery at Bronx. Every aspect from check in to discharge were handled in both a timely and efficient manner. My surgeon as well as the surgical team were compassionate and caring, as were post-op follow up visits. If I need to voice a complaint, the ONLY thing that comes to mind is the ongoing difficulty in finding a parking space.

Considering what the staff has to deal with on a daily basis, I m very impressed by the breadth of service, professionalism, and efficiency with which this VA location is run. Living in Manhattan, I deliberately travel up to this location to get treatment and intend to keep doing so.

The location looks nice and the Medical staff and patients are friendly based on my experience, but the Internship Office is a whole' nother ball-game. I was directed there by the Volunteer Office because of my Educational background. I was then met with a VERY unprofessional staff member (a hispanic young lady with long hair), unfortunately I did not catch her name. That being said for someone trying to invest in the community through volunteer service, it appears that they are NOT in need of people, based on my brief interactions with both the Volunteer and Internship department. All I can conclude is that they were simply too LAZY to do their job. How unfortunate.

The only thing I can say, James J. Peters Veterans Hospital saved my life.

Always well taken care of. Love being with other veterans in the cafeteria.
Staff of the Hospital is always kind an courteous. Good Doctors.

This facility has neglected a veteran with stage 4 throats cancer. Consultation after consultation since October. Denied pain meds ("take Advil") prostate, insulin and blood pressure meds. Treatment still has not begun - disgusting lack of treatment of a Navy Vet!

Need to go to a hospital is never fun. But the people who work here try to make it as convenience as possible. Very patient, very informative, and you can tell that they really understand that every person here is an individual. They really made the process bearable.

The quality of care and attention is phenomenal here. One things tho is general surgery initially offered me outpatient woundcare but when they realized that i didnt have outside insurance they no longer authorized it. I guess i wasnt in their budget.

I Was There in2014 For a ride to West Haven't Ct for Open Heart Surgery Wicth the people at this place is Very freniy

My cousin is 83 and staying in the long-term care section. The staff are all wonderful. The place is so clean. The food is tremendous. He is very appreciative and so is the entire family.

i'm trying to get a doctor appointment for 3 weeks now. No one returns your calls.

My endocrinologist is beyond caring and always makes sure I'm well taken care of with exams and medicine. The dental department is also well ran and amazing. I love this VA!

I cannot say that I was displeased here after an ER visit. Is there room for improvement? Yes..but the Peters VAMC is likely the best I've been to. VAMC Northport could learn from Peters!!

It's the VA hospital...so far, taking good care of my friend.

They have good Doctors and alot of good health programs.

I m very dissapointed with the Hospital. For it to be a veterans hospital I expected a lot more of their service in the ER and on the 8th floor.

Staff very caring about veterans. Especially the doctors and specifically my physician from primary care Doctor scantbery very professional.

Audiology Department staff are very professional. Whenever I need new batteries for my hearing aids, I just call and Ms. Lewis makes sure they are sent out ASAP!

Extremely RUDE front desk at dermatology dept.1 girl in particular always has her daughter like it's daycare,
Acts like you are bothering her at the desk.
GO HOME!

Dr Greenburg, Endocrinologist
Dr Steven's. Bariatric
Lydia, nurse, Bariatric
Heather, Dietitian
Lisa, Bariatric
These guys really care. I wouldn't be where I am now if it weren't for their care. Thanks.

I came to the emergency room. Most of the doctors here speak broken English they have us waiting outside in the hallway. Then they called me inside where there are a bunch of us in chairs where they ask us personal mediCal questions in a crowd of people. I don't think they have to comply with HIPAA REGULATIONS. I thought they worked on making things better for for us. I was wrong. I am not complaining about the medical care. I am just complaining on the lack of respect they are displaying. Wow.

I've attended this facility for over 58 years, and I'm well pleased.

Had cataract surgery , both eyes , over about 3 months !
Exclent care , 90 %+ Really Do Care about use VETERANS !!!!
Even use from the Vietnamese conflict ????

I've stayed at three different private hospitals in upscale neighborhoods and none of them were nearly as good as James Peters Med Center. The staff is kind, efficient, responds within seconds.The hospice / geriatrics wing is beautifully run. They even have have (no charge) rooms available in the building for visitors who come from more than 50 miles away.I honestly cannot think of any way to improve the service.

This hospital is absolutely beautiful and the staff was very helpful. I actually enjoyed my experience here and at the small VA clinic in Yonkers. Very attentive car, no waiting, no issues at all.

The staff we dealt with here actually care about their vets & their family

The person I was with was having a really hard time waiting outside in the sun instead of waiting inside

As a Veteran who sustained a Spinal Cord Injury in the Military, my Neurologist sent me to the Bronx VA to have another surgery at the End of October 2012.
This VA is a DISASTER. ONE OF THE WORST EXPERIENCIES IN MY LIFE. There is not enough room on the review to tell how bad this VA treated me.

.Outpatient Monday to Friday, 8am to 5pm
Excellent Service for outpatient clinics. Staff throughout the hospital are very good and helpful. Cafeteria and Retail store on the first floor

My husband is a Veteran and receives services at this facility. The staff truly cares about the veterans here and the services and staff are all terrific, caring individuals. The medical staff is awesome here and would highly recommend this facility to New York veterans.

I am a patient here in the va hospital in the Bronx. And it's like a second home to me. thank you va. from a Vietnam veteran.

Terrible service, waited 3 hrs before he was even triaged, then 1 and half hours later doctor see him. Now we've been waiting 45 mins now for his discharge papers and haven't received them as yet. This is so unacceptable. LIKE REALLY,

I thought VA Hospitals were supposed to be an awful experience, but this place is outstanding. They work so hard to deliver the help you need.

Need more volunteers to help ease patient waiting time and comfort.

As always, well taken care of.
Been with the va. Seens 1976.
Know just about everyone. And I know for sure my face is well know here as well..

1991 November a simple surgery end on one doctor full of evil to his colega which is a great doctor earning old the work never forget a doctor MD: Keller I thanks you for treating me very honestly for humans very respectful principle make More

While visiting a family member there I was extremely disappointed that our Vetrans have to deal with incompetent medical staff. Our family member was moved from ICU to the 7th floor. Where the CMA (one in particular short with white hair or super lite blonde hair was so rude and disrespectful not only to nurses but the patients as well . I tried to reas her badge to see her position and name and it was flipped. One of the medical staff said she was a CMA. Walked over to ask for help and see if I could get some towels for our family who is there with cancer and she gave me the talked to be had answer. She was hand in my face and shake her head gesturing know and said not me find someone else. all I said was is there anyone you can direct me to to get what we need to continue to shake her head and say not me find someone else. I assume she was doing something very important and was I don t know maybe a charge nurse her a scientist because she was just on the computer the whole time. come to find out she was just CMA. She was loud and when one of the great nurses or should I say one of two of great nurses who is caring for a family member asked her to please slow down and not make so much noise she looked at I m smart and when even harder and louder. The medical staff that came in to do his vitals it was very hard to understand their words I don t if it was an accident thing or what but very hard to understand and when they went into the room the bank on everything and it times it come in with no gown or gloves or mask as it stated on the door to do so. The medical staff that came in to do his vitals where loud banging the machine into trash cans and wall. It was hard to understand there are words I don t know if it was an accent thing or what but very hard to understand and when they went into the room. At times they d come in with no gown a gloves and a mask as it stated on the door to do so. Luckily my family members wife or I cut them before they went all the way in. The patient next door was allowed to have the TV full blast and when asked if he could lower the volume the evening nurse who was little nicer seemed scared to even ask the patient to lower the TV. There were two amazing nurses Chris and a charge nurse Who I believe her name was Deanna or Deanne. I walked around and read the post on note of the walls on that floor regarding patient care and team work as staff. In paper it all sounds good but in person it s not there. These are sick Veterans some worse than others. I see no empathy no actual nurse and patient care. Like I said I was there A week and the only two were the ones mentioned and two CMA Grace and Kim who sadly weren t there much and only seen them once while there. The house keeping men that were there OMG loud, and rude and super noisy. I am sorry I am married to a RN Supervisor who works for LACounty for over 29yrs and loves what he does and understand the Oath of being a nurse. Who was a phlebotomist, LVN and RN and now a supervisor. I honestly think that there needs to be more medical staff that can have their speaking understood. (for those patients who have trouble hearing and understanding words due to the illness )
Lastly the 7th floor had nurse of color who slept for a good 30mins at her chair in the nurse area. I wanted to take a picture but there was other nurse around her just allowing it and I didn t want it to affect the care of our family member. When she woke up she was very flirtation with my older brother. Which we thought was crazy funny but so out of line. When I shared with my husband that she was sleeping and that occurred he was in disbelief. Then he said his only reply could be was well what could you expect it s NY. Which I said it s not cool that was not an excuse.I feel it was poor management and hiring staff need to really see who the hire. Very sad and out Veterans are treated to so horribly and possibly in there final days. Yes we know they get needy and are sensitive. Hello they are SCARED THEY DONT WANT TO DIE.

So SLOW the staff COULD NOT BE ANY SLOWER. Then they act as if they are inconvenienced by our presence. This is why I use Manhattan VA.

If ALL THE VA'S would care for their vets the way this VA does our Vets would finally get the help needed. This facility supersedes any other VA in Texas or Oregon that my family has dealt with. The staff we dealt with here actually care about their vets & their family.

It's the best hospital I've ever worked in. The system works very well and the staff are the most dedicated than I've ever experienced. It's been a privelige, I'm a better doctor today for it.

Biggest VA in NYC, houses the spinal cord department

The staff at the hospital are very dedicated, I feel a lot of warmth here.

I like this the VA hospital my husband is a veteran...and I've seen for myself how these people work with there patients...and they are professional they are great...i wish that every hospitalization that would be nice

As with all contemporary healthcare in the USA, there are good and there are bad health professionals in the VA. Believe it or not, unless you're going to a super-expensive, for-the-rich hospital, the percentage of good vs. bad health professionals in the New York VA healthcare system is far greater than the civilian sector; while outside "professionals" couldn't solve my many issues, VA doctors have been able to diagnose and effectively address most of my maladies.

My visit has been great so for. The staff is very friendly and helpful.

Always clean. Always great service. Done with respect.

The facility is good but, parking is horrendous. I come 2 hrs early to make sure I get parking and make it to my appointment.

Be prepared for frustration and a lack of communication. Especially on weekends or outside the hours of 8-4.

The majority of the admitting doctors we encountered seemed inexperienced, bordering on embarrassing. Maybe because when we came in, we got the weekend shift? Things I would think would be a priority (like an MRI after a CT scan revealed a mass in the brain following a car accident) had to wait a day and a half till Monday. People must work extremely efficiently here. During "normal business hours" staff are frequently just hanging around chatting with each other.

We had two doctors give two plans in less than a half hour apart, like they hadn't even talked. When we asked if there were better VA facilities for the issues that were found, we were told that checking out would mean going to the end of the line and starting the process over again, and that they couldn't tell us anything about what other VA hospitals had to offer. Questions we had for other doctors even within the facility here never seem to get back to us without us asking for a status over and over. By the time somebody gets back with an incomplete answer, the people who actually can answer questions have gone for the day. Communication here has been "utterly horrible".

Maybe my standards are higher because I have a lot of medical professionals in the family, some of whom have come down and made comments. Maybe I expect more because I am, and come from a family full of Vets, that I would expect better than what I have witnessed thus far.

But at least things are free. Guess you get what you pay for. 2-Stars because they got some tests done quickly...and nobody has died.

Depending on what department you go to and how many appointments got double booked, will depend on how fast you get in and out. Not including the time needed at the pharmacy!

If there was a 0 start option I'd pick it. Every time I have gone there for a specialty appointment the doctor is late and has multiple patients scheduled for the same time. For example I have a 2pm appointment today and it is 3:09 and my vitals haven't even been taken yet. Atleast 15 have been seen before me already. After this appointment I am going to the supervisors office to let them know their appointment scheduleing system is EXTREMELY ineffective. When I finally do get seen the doctor rushes me out. This specific VA facility is a disaster. The only place I was satisfied with here was the women's clinic since they see their patients on time and give quality care. The rest of this VA hospital needs to get with the program. I am mainly going to castle point VA and they are excellent so I dread having to come to my specialty appointments here in the bronx.

I realize there are significant issues within the VA system but my experience with the James J. Peters facility has been overwhelmingly positive.

I take my father here several times a month for various medical issues. We never wait more than 15 minutes to see a doctor and have even been seen immediately without an appointment. Furthermore, I have yet to meet any employee in the facility who is not friendly and helpful. The doctors never rush you out in order to see the next patient.

I think true patriotism is serving our nation for the greater good. Enlist and help fight against extreme Jewish ideology and extreme Muslim ideology. Both are eating at our nation on opposite ends.

I had two appointments in one day in this hospital and I can tell you I felt like I was walking on the RED CARPET. From my primary care doctor, medical assistant, residents, and the Optometrists I have to say, THANK YOU , for the exceptional work and how I was being attended to with such great care.