Dylan Bramblett

Review of Bronx Veterans Affairs Medical...

Be prepared for frustration and a lack of communic...

Be prepared for frustration and a lack of communication. Especially on weekends or outside the hours of 8-4.

The majority of the admitting doctors we encountered seemed inexperienced, bordering on embarrassing. Maybe because when we came in, we got the weekend shift? Things I would think would be a priority (like an MRI after a CT scan revealed a mass in the brain following a car accident) had to wait a day and a half till Monday. People must work extremely efficiently here. During "normal business hours" staff are frequently just hanging around chatting with each other.

We had two doctors give two plans in less than a half hour apart, like they hadn't even talked. When we asked if there were better VA facilities for the issues that were found, we were told that checking out would mean going to the end of the line and starting the process over again, and that they couldn't tell us anything about what other VA hospitals had to offer. Questions we had for other doctors even within the facility here never seem to get back to us without us asking for a status over and over. By the time somebody gets back with an incomplete answer, the people who actually can answer questions have gone for the day. Communication here has been "utterly horrible".

Maybe my standards are higher because I have a lot of medical professionals in the family, some of whom have come down and made comments. Maybe I expect more because I am, and come from a family full of Vets, that I would expect better than what I have witnessed thus far.

But at least things are free. Guess you get what you pay for. 2-Stars because they got some tests done quickly...and nobody has died.