Boston park plaza Hotel Reviews

What I like about this hotel is that they have a picture-worthy interior and that what I always look forward to every time I stay in a hotel. Also, their staff is very welcoming and they will make you feel like you are just at home. I am so happy with my stay at this hotel!

Hotel is in a good spot, bit the rooms are small. TV is placed in a stupid spot in my opinion, but overall not bad for one or two nights in the heart of downtown Boston

Great location! If you can overlook the tiny rooms and noisy hallways, it is clean and near the sights.

Tiny room. Also renovations in progress. So lobby was a building site. Staff very good. Great location.

Didn't stay there, but picked up my sister who was. Gorgeous lobby, great location, and nice rooms.

Staying on a Business Trip. Got an early Check-in and great Room. Thank you.

Location was great. Service was great. Concierge (Roger) was most helpful and helped with reservations at local seafood restaurant. Excellent!

It's fine. The lobby is pretty but the rooms were not. Small room lacked attention to detail in maintenance. Cracked times, missing grout, etc. No business center except a Kinko's pay-for-everything setup was an issue when I just needed to print a single page report. Machines needed a prepaid card you could only buy during business hours. But room was clean, price was fair. Ideal if you're only sleeping. If you need an office while traveling I'd keep looking.

Very nice to be here, clean quaint, friendly! Walking distance to many things, especially delicious restaurants.

If you feel Jersey shore is an amazing show, this hotel is for you. If you wear your button down shirt unbutton with your gold chain hanging out this hotel is for you.

Between the "high class" clientele (seen in pic) and mafioso style security this hotel is sure to wow the highest level of Jersey shore elite.

Great location! Restaurants in the hotel are also pretty good. Hotel staff went out of their way to accommodate when I arrived late due to flight problems!

Really cannot fault this hotel. Exceptional service, especially from the concierge. Good location for exploring and a Starbucks in the hotel. Short trip from the airport too.

Stayed for four nights and enjoyed every minute. Perfect location and got a great deal, I couldn't have asked for more!

Hotel as a whole showing some wear despite a nine-figure renovation, but Front Desk, Bell Desk and Concierge staff provide attentive service, even during peak times. Active, well-appointed lobby with splendid bar a plus.

Central location invaluable for this good value lodging, but be sure to persist with Housekeeping staff if one's schedule varies.

Fabulous hotel behind the public garden. Rooms are clean, beds are great, people are nice. Crowded when conferences are in town. Convenient by Uber, T, and taxi. Did not have to park a car, which may get expensive. Pricey but market rates for downtown Boston.

The Boston Park Plaza was a very disappointing experience. The lobby was like a cattle market. Full to the brim with waiting guests. Poor management. Our Queen room, was the size of my restroom back home. Claustrophobic, extremely dull and minimalistic! The shower absolutely flooded the toilet.. so much so it was dangerous to walk in. The window did not open, so the odur of the previous guests made for an unpleasant experience. No tea of coffee facilities in room. I went down to the lobby to get 2 teas one evening and it cost $10.70. For hot water and two tea bags. Wifi is not included and cost an extra $12 for the cheapest package.

Location wise it's central and close to China Town, which is fantastic.

I would shop around as the Park Plaza is not worth the price per night.

The rooms are small, poorly designed and sporadically cleaned.

This review is based on the experience I have so far with the hotel staff. I m travelling from Canada and will be staying at this hotel next week. So far, every time I call, I either get transferred to different departments in the middle of me talking. Or I get redirected to a voicemail. I m very frustrated that no one is able or willing to answer any of my questions. Especially because I paid so much money for this place in CANADIAN DOLLARS. I ll update my review if I see it fit.

Very good services, easy to pick up clients at the door

I don't even know where to start. They didn't have my room this morning. Fine. Then at 3 pm ready by not really. I booked thru Expedia who even said because I'm gold maybe a could have a room at 1. Didn't happened. Then they can only give me a room with a 1 queen size bed. we are 3 people plus I paid a $60 fee for the extra guest. I was told to call Expedia. After more than an hour on the phone nothing could be done. Here we are on
This small room with a queen size bed and they just bright a roll up bed now we have no space to walk
Around. I'll have to jump around people if I have to get up to go to the bathroom. Thee is not even a couch or a big chair in this room. There's is a corridor. Not sure why I need that. Oh then my brother goes take a shower and we don't have enough towels. I request that and he come out and tell us the water is clogged in the nasty bath tub. Another phone call for someone to come minutes later and clean all that clogged hair. Ewwww. I pre paid for this back in April. For sure don't stay in this hotel which it only looks beautiful from the pictures. Plus thousand of people here for some convention. The Marriott in DC was better. I'll never use Expedia again. And I do not recommend this hotel. Good location but that's it

Avoid the Weekends. Groups of uncivilized adults crowd the lobby and corridors. Noisy as hell. A hotel that becomes a playground.

The rooms are overpriced but I'm here for an event so it's whatever

Great staff and facilities. Very convenient location.

While the updated TV and sockets are a great touch, the rooms are incredibly small and the hotel seems to be constantly under construction. The walls are also impressively thin.

Watch out for hotel staff Yesley (spelling) - she will lie to up-sell a room then charge twice the price agreed upon! Hotel was also pretty dirty (it was probably a nice hotel at one point). I guess you get what you pay for!

Service was great. Bathrooms small. Nice lounge bar

Beautiful hotel in the heart of Boston. My room, a Superior King, was clean and definitely spacious enough for two. The front desk staff are super friendly and accommodating. I'm looking forward to staying there again!

There are rooms to renovate. Wardrobe closet without door. Old bathtub and bathroom door with poor conservation. In the hallways the carpet has dark areas at the entrance of the rooms which looks bad. Comfortable beds and cleanliness of clothes and bathroom is excellent.

Ok hotel. But Very difficult to park the car in front of the hotel and to find parkingfacilities. Write information on the hotelhomepage .

Friendly staff, nice lounge. Upscale in general. BUT, and it is a big but, the rooms are tiny. And worst of all the showers are really tiny, to the point that you're uncomfortable showering (I'm a regular guy, not too big, not too small and my shoulders were touching the wall and the shower curtain).
I will not go back.

I can't believe I paid over $300 for a hotel that doesn't have a 24-hour gym. I guess it's my fault for not checking that beforehand but you should pretty much be able to assume that any hotel of this quality would have a 24-hour gym. I'm sitting in my room crying right now because I needed to exercise really bad and so I went for a run in the Boston Common and got mugged.

We attended a work event that included hor d'ouvres in the Georgian room and then a sit down dinner in the concert hall. Food was decent, drink options were adequate, everything was well done.

Great location, and great lobby. Bad room, too small! And very noisy! I wouldn't recommend it.

Swanky, comfortable beds, centrally located. Spent a great night.

Beautiful room for the price (I had a deal). Small, but clean and comfortable and recently renovated. Felt very secure here although the surrounding streets are dark at night. Parked at the Motor Mart Garage, only a few steps away if you exit the garage at the Hertz rental car entrance. Turn left, and the hotel is across the street, about a half-block away. Valet parking is available but I don't like it so never use it if I don't have to. Beautiful bar and lounge area that was very busy the Easter night I was here. Staff were courteous and professional. Elevators are secure - you need a room card to access your floor. Room has a fridge, large safe, Keurig coffeemaker, ironing board. Plenty of power outlets.

Their rooms are extremely overpriced and no bigger then closets!

Very clean rooms, I like staff who work in the hotel very kind to you, I liked the rooms too much, the bed is very comfortable, to rest comfortably after traveling by car until arriving at the hotel

The space was well set up for the conference I attended. Staff were helpful and friendly. The bathrooms were clean, well stocked, and accessible. Food was decent for catering fair.

Good hotel, small rooms, and the bathroom too small. Excellent service.

good and awesome hotel to stay in for vacation. Good location. I recommend

Room never cooled below 77 degrees, no fan in the tiniest bathroom Ive ever experienced in a hotel. At check.in they gave us warm water bottles on a 90 degree day. We checked our luggage in to enjoy the city while we waited for our room to be ready. When our room was ready we went to get the luggage and they tried to give us someobe elses suit in a garment bag insisting it was ours. Not sure who is missing their suit.

Lobby is nice. Room is passable. Serious elevator problems. Elevators were constantly slow. After waiting for approximately ten minutes for an elevator to leave for the last time (only two stopped at the floor during this duration and they were both packed full) I gave up and carried our luggage down nine flights of stairs.

Great service and quality room for a reasonable price. Absolutely would recommend.

Nice hotel, the front desk staff were very kind and friendly - even gave my puppy some free treats. One problem was that I booked a double queen and was given the wrong room. Maybe a technical issue?

Express check in wasn't express. They charge almost USD 20 for Internet for the higher speed. Bathroom was tiny. Location was great though.

The room that I stayed at was fantastic, with one king bed and one pull out sofa. The bathroom size is a bit small however. The location of the hotel was phenomenal as well, located in the center of boston downtown. We were able to do everything we came to do just by walking. The service was also very good.

The conference room was amazing, with huge chandeliers and gorgeous ceilings!

Great luxury hotel in downtown... Lot of restaurants at walkable distance

Great location, just a short walk from the Boston Public Library and shopping on Newbury Street.

Super friendly,clean,all around enjoyable experience

Beautiful Hotel, immaculate inside the rooms, front desk staff very attentive to your requests, especially Yesly, she was a huge help! Will most certainly stay here again and again!

Hotel was ok overall. The rooms were clean, but the bathtubs were a bit clogged. On my third day, Ive witnessed an altercation between the employees upfront wich made me very uncomfortable. Mostly all the staff seemed quite tense to please the guests...I am not sure if I am coming back to the this establishment.

Nice and clean rooms. Good atmosphere and perfect attention and location.

We just slept at the hotel. Everything went fine, the room was quiet, and it had a coffee maker. The only thing I didn't like was the small room and bathroom, and lack of free wifi.

Loved staying here... Beautiful hotel in a great central spot. Rooms are comfortable, quiet and spacious. Awesome gym! Reasonably priced too - my new go-to hotel in Boston.

The lobby is really lovely and has a nice buzz. Rooms are great and newly renovated, but could use a few more conveniences like more complementaries in the bathroom.

Pet friendly hotel at no extra fee. Very nice inside and has a Starbucks attached. Reasonable price for a centrally located hotel. We were downgraded from our room to a very small room with a king bed. This had to be the smallest hotel room I've ever been in, even smaller than cheap motel rooms. But the hotel made it right by taking care of our dinners for the two nights we stayed at the lobby restaurant, which was excellent. Make sure you negotiate when you get downgraded. They started with a very bad offer but ended up redeeming themselves. Five stars for that! Also, no fridge or microwave in the room. We did ask for a microwave and they brought one to us at no extra charge.

Good hospitality , clean rooms, close to many locations. But I think baths is too small for smaller room.

Very nice place, only thing we have to pay fee check out time.

100% recommendable!!! Excellent hotel, ideal location to visit Boston !!! Very pretty!!!

Even for Boston it's over priced. I did stay in a modest room but for similar rates you can get more amenities elsewhere. I will give 5 stars to every staff member I encountered, though. Friendly and knowledgeable.

Make sure to hit up a brand new experience and level of coffee class right off the lobby at Starbucks

Nice location close to restaurants and bars. Good sized rooms. Expansive gym.

Amazing location, clean and cozy rooms. So soft and welcoming bed!

Bait & switch! Watch out at check in. We confirmed a king room 4 months before our arrival. When we arrived, they couldn't give us a king room, and charged us more for the room they did give us. Internet is not free, and is problematic when you do pay the $12/night.

To be fair, it is a nice hotel. The property is historic, from an Era far since passed. The rooms are nice...you will be comfortable here. The entire property is clean and neat, the Staff is courteous, and there is plenty to do nearby.

This hotel is New and beautiful. The drinks were tasty but a little small for the price. The beers are delicious. Especially the IPA.

Small rooms but what an amazing location and the gym is phenomenal.

I stayed here for the weekend, what a great place. There was some loud guests in the hall outside my room, but that was quickly taken care of when I called the front desk to ask them to be quiet. Very attentive staff. Very nice and informative valet crew. I thought my room was small, but hey its a standard room in a city. Next time I'll get a few sizes up. Breakfast option .... they have a la carte or the buffet. I opted for a la carte because I don't eat too much in the a.m. Hotel bartender was funny and professional.
My favorite part of the trip was the valet parking. Its definitely worth it if you are driving. All around great place to stay in a great area!

Huge historic hotel greatly located. Very easy access the public transport. Small rooms but clean and comfortable.