Borders Bookstore Review

Do not purchase a Nook from Barnes and Noble. They will only support the product for a certain period of time meaning at some point, long before it breaks or you get tired of it, it will cease to function. Spend the extra cash up front with a superior company like Apple, Amazon, or Google that stands behind and supports their products for the entire life-cycle.

Need more people working everyone time I have been there I can't fond what I am looking for

Nice place, but I still feel their prices are a bit high.

It's a friendly place to check out all the new books. They also have a large Starbucks with free WiFi.

Ok service the assistants are never around to help you but amazing inventory

The setup is way to disorganized with too much cluttering every turn. Boxes still unopened on the floor as trip.hazard, large books on the lowest shelf laid flat that hang over the corners into the walk way. The music is the most annoying thing. Way too loud, and why is it pop/rnb like we are in a club. It doesn't feel like a book/music store. Its basically a big lots.

There's nothing like a book store. Clean, staff very helpful. Starbucks is nice having in the store.

Massive well-stocked bookstore. Unfortunately they carry very extensive toy section for children. Don't like this aspect.

Great book store, very nice. Probably one of the few places I truly feel happy while at school.

I could not get out if there without spending $100. It's awesome!!

Clean. organized. quiet. great drinks! Great books!

I like to set down in a queit place, and read a book. Yeah some people due do it. The people at Barnes and Noble helped me find the books I wanted. And if not in the store they were willing to find it on line and get it to me. When the power goes out a candle for reading works just fine...Beeman Dan from O'markeys honey farm.

Staff very helpful. Found exactly what I was looking for.

Get out and support your local bookstore all the time you enjoy browsing through books will go away if Amazon eats up all of the market!

variety of books, didactic toys, board games.
an amazing bookstore

Not enough people working the registers. It's the holiday on a Saturday afternoon huge line 2 people at register smh. Ended up leaving

Found a book I've been looking for forever here! I had already looked in several other Barnes & Noble, but this was the only store with the first book of the trilogy.

This Barnes & Noble has an excellent layout, there's a wide selection of books for all ages. They have DVDs, music, calendars, games, and collectables. Also, upstairs there is a children's area and a corner with toys (including educational one), games, and similar items designed for kids.

Everyone was friendly and awesome. Plus, it's two stories!!

Just another barnes and noble the Starbucks employees were very rude

I'd like to give XERO stars. My visit to B and N in Ann Arbor was totally unsatisfactory. I had an email text book reward, for making a many-hundreds-of-dollars book purchase. The reward mentioned no expiration date. When I went to spend it today I was told that it had expired. There was DEFINITELY no expiration date mentioned on the reward email. The store told me to call the customer service. I was sent to three different people on the phone and no-one was willing to acknowledge that the email was misleading and false. They refused to honor the reward which was for over $60. Amazon is getting my business from now on. They know the meaning of customer service!

Super nice. Great day to take my 3yr old shopping for a few new bedtime books.

Disappointing selection of books related to massage therapy.

Trying hard, but still going downhill. Should've gone before Borders.

Checking out, we were asked if we would like to fill out a membership form. Being that we have recently become costumers and plan to continue to shop at B&N more frequently, we said sure. Not once were we told there would be a $25.00 fee to become a member.##!. We feel this should have either been mentioned or signage stating the charge.
If this was an over site by your employee, then I would suggest additional training. If this is a store policy, I feel it should be changed.

Awesome bookstore on Washtenaw. Reminds me of downtown boarders

Almost always a place to sit, great selection, and awesome category based collections

I went in and did not have any problem finding someone to help me they were able to show me right where the book was that I was looking for in and out no problem.

Good selection but don't try to get help at the help desk

Cafe is a not a suitable place to work if that is your intent. Baristas are very loud amongst themselves. Had to leave to do my homework somewhere else. Mighty Good Coffee across the street is the place to should go.

My 8 year old daughter could spend an entire day here! Great store & great staff!

The giant chain bookstore, which also sells music CD's, vinyl records, and DVD's. The periodical section of magazines & literary journals is huuuge!! That, to me, is one of the best parts of B & N!! They must stock over a hundred different poetry & literature journals! Plus the best of the music magazines, including sporadic copies of Maximum Rock-n-Roll! Excellent selection of all the mainstream publishers, plus a huge inventory of the Bear & Company, Inner Traditions, and Park Street Press pseudo-independent books. Lots of comfortable chairs and couches and a Starbucks Coffee shop downstairs. B & N is really good about allowing you to loiter for hours & hours while reading and meditating. My only real gripe is that there is absolutely NO discount on new releases or back titles! Ever since Border's (a local Ann Arbor company, btw) went out of business B & N seems to be thriving. I for one hope they stick around, they're needed!

Great selection of books, magazines, and encyclopedias. They have a place to relax and drink coffee, escalators, children's materials, friendly staff, and a great location.

Nothing like going to a book store. Such a rarity these days. Hope Barnes and Noble is around for years to come!

Normal bookstore experience. Not bad, but hard to beat digital.

My favorite relaxing place. Cup of hot tea and a book, can't beat that!

Surprisingly the Ann Arbor store has a amazing lack of diversity.

Very nice children's section and one of the best bookstores in Ann Arbor. It also has a nice cafe (but don't expect outlets).

Was pleasant had everything we were looking for. Lots of selection. Has a Starbucks as well.

Book ordering is painless and staff was very helpful. The cafeteria/starbucks is a huge bonus. If you go there be sure to get something to eat instead of just coffee because it is different from(better than) a normal Starbucks.

This location is big and has a great selection. Could use a bit of cleaning.

It's thw last brick and mortar book store in my area

Always a great selection of books. Staff very knowledgeable and willing to go the extra mile!

Great place to buy books, movie and music, even though Amazon has an advantage, just going to the store to help you look helps! Also, it supports your community!

Love this book store. Have so many things to choose from and will order anything for you.

Relaxing, comfortable place to shop for books with seating to scan or read

Very friendly staff and lots of featured recommendation shelves/tables!

Not always easy to find staff depending on time of day, but when found, they are always extremely helpful, knowledgeable and friendly.

I was browsing for a book I wanted to buy discreetly, however, it was anything but. The employee I asked for help (black short haired guy, glasses) refused to look at my phone (treating me like I'm a dirty person) and then basically shouted the title across the store.

I love bookstores. There is something about losing yourself in the smells, the feel of the books themselves, and the visual feast. B&N does not disappoint.

It has cute little gifts, but book selection is very common

I love how this place has two floors and lots of options for books. I personally love their manga/graphic novel section. Much more variety.

I am a voracious reader, and Barnes and Noble respects that. This particular 2-story shop has a phenomenal children's area that makes it enjoyable for parents to read to kids as well as the kids to snuggle up to their parents. My favorite section of Barnes and Noble is the extensive autobiography shelves; I respect whoever decides which books to stock there because they're eclectic and deviate from the mainstream.

The Kids area is fun at this B&N location. My daughter and I had a great time sharing a snack at the coffee shop, playing at the train table, and picking out a book to take home with us. Easier without a stroller though!

Great selection, however some of the books are priced cheaper at their online store. Luckily they price match.

If you're anything like me, the last book you purchased may have been ordered online. Thank goodness for this beautiful Barnes & Noble. Whenever we need to touch and feel a book, we like this store for their spacious accommodations. The store feels very warm and comfortable with a large children's section upstairs where my kids could peruse books for hours. There are a few places to sit and read with children in this section, and a small play area for toddlers. The entry level, among the book sections, includes a section of toys and games, magazines, and cafe.

Prices can be higher than some online competitors, but I don't mind the added cost on occasion as I would hate to see them go away. If you're price comparing your selections online and can't afford this retailer's costs, consider splitting up your order and giving them part of your business.

Clean and well organized for the most part. Customer service could use some small improvements overall and Barnes and Nobles is a little bit pricey for my tastes but overall a good branch in the line.

special events and childrens section make this a favorite with the kids!

Amazon wins every time : Went to the store, thinking it should be faster than ordering online since the item is listed as available. 1. I could not find the book in the store and that's no big surprise since B&N has no item locator in place like most other stores. 2. One employee in the store would not help - He told me to go to the customer service desk. 3. Waited 10 mins at the customer service desk... - they confirmed that there is no easy way to locate a book / item in the store. 3. They found the book for me. 4. Waited for another 10 mins to pay. 5. Price was not as advertised online and the cashier would not (or could not) apply the advertised discount = She told me to order it online w/ in-store pickup on the spot using my cell phone - and to please go back to the end of the line to pick it up!!!!!! 6. I went back home and ordered the book from Amazon in 5 minutes - it's cheaper, shipping is free and I'll get it on time. B&N is on a deadly path and it's not hard to understand why...

Unfortunately, this latest visit was a bad one. I checked online for a title, which said it was in stock, and drove the hour trek to the store. When I arrived I asked for some assistance in locating the book, an employee showed me the section and went on about their business. I ended up finding similar subject books in an entirely different section and asked again, still no book. Clerks were not overly helpful and seemed bothered to be asked questions. Probably will not be going back.

Very nice set up with lots of room to browse and read.