BMW Sydney Reviews

My experience at BMW Sydney was outstanding thanks to Peter and Tristan. From the discussions of the purchase price right through every detail of the car. Tristan's ensured the car was presented perfectly on pick up and answered every question I had confidently and honestly. Rather than risking purchasing a used car privately or through many of the random yards available I am confident I have the support of a BMW dealership that will ensure its customers satisfaction is first and foremost. Well done BMW Sydney.

Just had my first service with BMw Sydney after purchasing new car from them a year ago. Paul Williams was the service manager and the whole process was great. Bmw sydney even fixed a problem for me with no labour charge. Could not fault anything. Not sure where some of these bad reviews are coming from but my experience from the purchase to the first service has been great.

Great dealership, very friendly never pushy, so I bought 2 cars. Shout out to Lachlan Riddoch and Troy Devine, awesome people to deal with.

Thank you to Dane Beres (sales person) for the professional service I received and I would certainly buy my next BMW from him. The whole BMW experience was fantastic from the pristine showroom to effortless pick up.

Was looking for my first car in Sydney and after a bit of market study walked in straight to BMW Sydney, I must say the showroom is stunning and they have a huge variety of new and demo cars on Display. I was Lucky to get connected with Roshan and I must say he was fantastic, his service was above and beyond what I would expect from a car dealership and I hope others buying a car can experience the level of service I did! Thank you BMW Sydney.

Big thanks to Ananta Karki, Nicole Apps and Holly DiMatteo at BMW Sydney with my recent purchase. The team is very professional and they provided me with regular update on the process and it was greatly appreciated.

Polite staff but made many sarcastic remarks which is terrible service IMHO. Ended up an Audi customer. What a shame because I heard a lot of great stories about the brand but the experience has destroyed my perception of BMW.

My first service with BMW was fine, nothing to complain about. I had owned a Porsche previously. The service at Porsche Centre Willoughby was outstanding, but I accepted that BMW service would not be as fabulous because I had 'downgraded'.
However, today I went in to have my tyres and oil checked before going on a long trip. This was done with no fuss, in minutes. I had a couple of questions about the sat. nav. Paul was very obliging, went through everything. He said if you have questions, come in any time!
My car has been booked in for its second service in two weeks' time so I will see how that goes, but I believe that they are trying very hard to improve.

Lee and all the staff were professional and made our customer experience pleasurable. Would highly recommend!

Matt & Bel

Since 1998 i have always owned a BMW
Each year the service gets poorer and poorer
I was in dismay today, at the BMW Sydney Alexandria , On a Monday afternoon a not so busy day the receptionist could not get any sales person to talk to me.
One was making coffee and another 2 walked by saying that they were busy.
1998 318i
2001 328ci
2006 325ci
2010 x6
2015 420d
2019 ???
Very disappointed after a long time customer, i was not looking for any special treatment, just wanted to enquire about a new car.

A very Unhappy customer. Amazing presale service, however when something goes wrong, they are unresponsive and unwilling to fix the car to a satisfactory condition. I would not recommend.

When I Purchased a Used BMW Convertible, I advised something was wrong with the roof (Hole forming) they advised it was ok. The hole got bigger and they fixed it. However the fix looked like melted glue on the roof, a big blob. Despite it looking awful, the Fix failed and another hole developed in the exact same location, this time they did a professional repair which still looks awful(better than the blob but extremely visible). Now again the Fix has failed and the it has developed a hole in the exact same location for a third time. I advised if no action was taken id have no choice but to go through fair trading. They have said they are no longer willing to help, and I am in the progress of dealing with fair trading.

Thank you to John Mouratidis for the excellent service and great deal.

I had a great experience with the team at BMW Sydney. Luke and Holly from the Alexandria show room were great to work with, I highly recommend seeing them.

Very happy with the service and advice from this dealership. Our salesperson Krishna was extremely helpful and made the process of buying a car so easy and painless. Can highly recommend Sydney BMW and Krishna if you are looking for a new BMW.

Great place to get your BMW serviced. They also sell BMW vehicles.

Professional and knowledgeable service delivery throughout the whole process made the purchase of my new car simple. Thank you.

Very professional and helpful sales people that make you feel welcome excellent work. Highly recommended

Nico & Elliot were a pleasure to deal with when purchasing my first BMW. I am very grateful for the fantastic service & hospitality, they went over & beyond for me and I will definitely be sending referrals their way.

When my partner collected his car after service 2 weeks ago, he had queries with his radio tuned to another station and his phone no longer showing caller IDs. When he called for assistance, no one responded and no one called him back.
I called yesterday to request someone call him as the headlights were not coming on and my partner was en-route to Moree from Sydney in rainy conditions.
Despite four calls, one of these to a service supervisor, another to a service manager, no one called him as I continually requested.
Willing to sell you a car, but unwilling to follow up with service.

After waiting for 10 minutes on hold to the service department , then being told no you can't have invoices for the service history of your vehicle .
I wish there was lower than 1 star rating .
Don't believe all the hype on the website " promising to provide the highest standard of customer service "
That seems to be a blatant lie .

Thank you Oggi and the Team at BMW Rushcutters Bay. You made the whole car buying experience easy and fun. We will certainly be recommending you at all our family and friends :-)

Andrew Lau sold me my BMW and did a great job. There were a few areas I needed to check after the purchase and he made sure he followed up!

Cathy is a legend. She's the best in the business at BMW Sydney.

The sales team were super helpful in finding the right Cooper S for me. I walked in in my morning workout clothes for a look and ended up with my dream MINI. Michael V whom I purchased the Mini from was super knowledgeable and just as passionate as I am about MINI.

I dealt with oil leak from the gasket over and over again and again....
- The service here are ridiculous, together with hubris personnel.
We usually live about 20 km away from the city but we have moved near the area a few years ago, so I thought I'd bring my car here for services.
When I ring up for an appointment a lot of questions asked just to get a date, The staff go through various personal question, where do I live and why I decided to bring my car here etc.
I just wanted to get a regular oil change and was told should be done in the same day but when I ring up the car is not ready so I need to come back another day to pick it up.
I have a personal experience owning BMW, I mean you throw money out the window one after the next.

The car keep on having oil leaking problems again and again then after a while the car having more problems such as the engine stop during traffic.
It took me a year trying to sell this car and eventually I decided to trade in for a very cheap price 1/10.

We now owned, driving a Lexus, could not be better I will never look back! Goodbye BMW brand.

Just picked up my new X3 yesterday and very happy with the whole process. Krishna was the sales consultant that worked with me through the process. Very helpful and provided me with good recommendations when multiple options were available to choose from. On the finance side, both Stephen and Carl were helpful and overall I enjoyed my experience with BMW Sydney.

Recently purchased my new BMW from John Mouratidis from BMW Sydney. The service from John, and from Hollie was exemplary, and I wouldn t have any hesitation in purchasing from them again in future.

Absolutely top class buying experience thanks to Luke Fraser. We purchased a used car last week and I was consistently impressed through the whole process. Luke has set the bar very high for our next purchasing experience. Will be recommending Luke and BMW Sydney to others.

The people at BMW Sydney know how to look after you. We were thoroughly impressed by Andrew Lau's professional approach. He listened to our requirements and made the process seamless.

Regrettably the after sales experience has not been as enthusiastic as one would expect from a luxury car dealer. I contacted Andrew to express my disappointment with the standard the car was presented to me at delivery (there were stains on the leather and various marks externally) . Andrew indicated he would respond within a few days... I am still waiting to hear from him even after I sent a reminder text to his mobile.

A word of warning to other purchasers, the car was presented to me upstairs from the main showroom. It similar to a poorly lit carpark. So if you have purchased a dark colour, have the car moved out into the light so you can properly examine the car's exterior and interior.

worst service, No call to let me know my car service was complete, call in the afternoon, on hold for 40mins, called back and they were closed, the following morning (7.30am) called back again on hold 20mins, spoke with someone about my vehicle, it said complete on my card, however manager needed to speak with me and would call me back, 1 hour later still no call, called back, had to get the manager but he was busy with customers, guy at the desk spoke to manager and reported back that the car can be collected, could have told me this yesterday.

5 vehicles from Nico Lati. I would deal with no-one else when it comes to purchasing my next vehicle. It's way more than the brand. Nico's professionalism and commitment to looking after me as a customer has me go back again and again.

Great services from the entire team...
Ananta and Lu Han great assistance

Getting to the point, Tiffany (and the corporate team) were amazing. The BMW finance experience. Well, let s not go there. Let s just say, we almost cancelled our order if not for Holly stepping in.

In hindsight, we should have financed through our bank or a reputable 3rd party.

On a positive note - love the car. Thanks Tiffany/Holly. Saved the day.

We were served by Ross T. and the whole experience was seamless! Outstanding customer service and attention to detail!

Great all round experience! Eric was great, good communication and he always did what he said he was going to do. Extremely happy with my M4!

Came in at about 11.30am on 1 March 2020 to the Rushcutter Bay showroom interested in the M3. Wanted to explore options for in stock model, have already test driven and am comfortable with the drive. Receptionist was very helpful and took my name and said we would be helped shortly. Spent approx 30mins browsing the cars while waiting for assistance from one of the several salesmen who were sitting idly talking in their office without serving any customers. Was not approached at all. Will go elsewhere to be helped with my purchase.

Looking to buy an X3, rang & spoke to Steve in used cars, he said he had 3 in stock and to come down for a test drive, great so we caught a taxi to the dealer in Rushcutters bay. Got there & stood in reception for 15min whilst everyone ignored us, finally I piped up and was told used cars had moved to Alexandria? Thanks Steve! So caught a taxi to the address they gave me at 61 Oreardon street & found a Mercedes dealership?! Rang again and told "it's a bit further down the road"?! Finally got there & waited 10 min reception whilst again being ignored so I just walked up to a guy and demanded service, this guy was nice so won't mention his name. He went looking for the cars we had come to see, then came back to tell us that it was a "computer error" and all were not but in stock !! But they did have a more expensive one? We walked out in discust after wasting 3 hours of our day. Will never buy from this dealer on principal, read other reviews.

My family has been dealing with Kevin for over 10 years because of his excellence in customer service. Strongly recommended.

Great experience From Clayton Thornberry at BMW Sydney.
Service was professional and polite.
Will never hesitate to recommend family and friends to BMW Sydney.

Where do I start...? Tony Wakefield is such an asset to this dealership, I was so impressed with his genuine down-to-earth caring and 'can do' attitude. I have bought a lot of new cars over the years, this is my first BMW, a New 118i M Sports, but never before have I experienced such professionalism and quality conversation without the sales spin from someone in Car Sales. The car was 5 weeks late because it was a custom order (features that I wanted, which weren't' in any of the extra packs) from Munich and the ship was running late, but I was offered a free loan car for 5 weeks. The delivery process was outstanding. Tony really takes his time to explain the features of the car and makes the whole thing such a genuinely exciting experience. I have bought several VW Golf's before, but the 'treatment' I received from BMW Sydney was truly 'next level.' Wow. My highest possible recommendation.

My BMW 440i 1yr anniversary this week thought i would put a review together so far with my BMW Sydney experience.Delivery faultless,customer experience world class (hightlight BMW Drive Day Wow),Daily driver experience can only be appreciated if you own a BMW.A big thankyou to Ananta Karki who made all this possible.Well done BMW Sydney.

Nico Lati and the entire team at bmw Sydney were excellent to deal with. Very happy with how smooth everything came together and felt like I was looked after by family. Highly recommend that anyone looking for a bmw pay them a visit.

We've always had a good ongoing relationship with BMW Sydney, commencing around 1998. Since then we've owned three x 3 Series sedans and recently wandered into the new Rushcutters Bay showroom with the thought of maybe looking at an X1. We'd had an X1 loan vehicle during the last 12 months and were very impressed.

Our inquiries were dealt with by Sales Executive, Roshan Shettigar who listened to our needs, was not pushy in any way, understood what we required in a vehicle and showed us a selection of available X1 vehicles in stock. We really didn't need a test drive (previously having a loan vehicle for two days helped), a deal was settled, Roshan then taking us through the purchase process, making the sale very simple and easy every step of the way. We have nothing but praise for Roshan's professionalism and ongoing communication, looking forward to catching up with him when delivering our new X1 for servicing in the future.

Just got myself M4 Competition Convertible, from BMW Sydney

It has been a wonderful experience, with sale, service and expertise from sale consultant Tristan Zarb, from the very first day to looked, test drive to the day the car delivered. My next car to be will definitely be from BMW Sydney again

Facilities and services are top notch

Once again really thank you Tristan Zarb.

Lee JCW & M4
Sydney

Amazing, Very Helpful Staff!!! on time and true to their word. Very happy with my experience, would like to thank Luke and the team for my dream car.

Great service as always, special mention to Nico Lati as always a true gentleman with absolute A grade customer focus. Well done BMW Sydney & Nico Lati!

Just wanted to thank you guys at Bmw for all your efforts for getting us in our sporty X6 M. And a special thanks to Eric Park in sales for all his efforts and making this purchase smooth a and a great experience for us. Eric honestly done everything in his power to make us happy, he is a gentleman and a great personality.
And a big thank you to George Lau for organizing the finance a true professional with a lot of laughs along the way.
This car is amazing we will definitely came back and see you guys again in the near future.

I recently purchased by first BMW from Clayton at BMW Sydney. He was very helpful, knew the answers to my questions, and let me make the decisions without any pressure. This made me comfortable deciding to go ahead with the purchase. Very happy with the service and the car I have.
M

Customer service from the BMW Sydney team was amazing. We were never hassled constantly by pushy salesman or felt suffocated by the follow up calls. Lachlan , our sales manager was extremely knowledgeable, personable and responsive. Highly recommend Sydney BMW.

Absolutely amazing buying experience for me from the very beginning.

Big thank you to Nico Lati, what a superb salesman! he was very kind during the negotiations and kept me informed throughout the whole process of ordering my M2C. I have purchased 2 BMWs in the past and this was by far my best experience.

A quick shoutout to Brendan and Christy also, they were a pleasure to deal with and very professional in their work.

BMW Sydney are blessed to have such superb employees.

Top class service from Ananta - really made the pick up of our new car special

We just wanted to say a massive thank you to Eric Park for helping us pick our BMW X3. Eric is the easiest car sales person we have ever dealt with and he really listened to all our requests and made sure we were beyond satisfied with our car purchase. I would not hesitate recommending Eric to anyone looking to get a car at BMW. He will take care of you and make sure you get the best value for your needs and budget! When we next look for an upgrade, we are sure to look for Eric again to help us :-)

Many Many Thanks to Tristan & Lee at BMW Sydney for helping me purchase my very first BMW 340I. You guys made buying that car an absolutely pleasant experience. You listened to my needs & advised accordingly. Your offer to keep in touch & help me with any after sales advise is also very much appreciated, especially with all the kit the vehicle has I'm sure I'll need some navigating. Great Job Gents and thank you again.
I'll be sure to recommend you guys that's for sure.

Cherie was a professional and friendly sale. She gives me lots of good advice when I buying the car. After I get my car she still provide so many help Thanks a lot

Problem solved. Special thanks to Sonja (sales staff) who approached me and promised to replace me with a new car and other upgrades. This is exactly what we expected as customers from BMW team. From my experience, I can say that Sonja is being valuable asset to the team and will really look after her customers. Strongly recommended her.

BMW Sydney advertise with that despicable creep Allan Jones.
I would never buy a BMW there and advise others to do the same.

We recently purchased a car from the BMW Alexandria show room. We bought the alpine white coupe M230i model that was on the floor!

I just wanted to let you know that Clayton Thornberry has been exceptional he has looked after and helped us all of the way with making the right purchase that suited all of our needs. He took the time it required to make sure that we were happy with the decision we ultimately made. Clayton assisted us with making the right decision by test driving a few different types of vehicles, in order to find out what we really wanted as well as needed, so that the whole process flowed smoothly and easily. Clayton actually made the whole exercise of buying this car a delight, so I just want to let BMW know that you are lucky to have him in your team he is a terrific employee and a wonderful ambassador for BMW Sydney.

I would recommend Clayton to my family, friends and to anyone looking to buy a great BMW car. He is a solid and genuine worker and we are very happy with how he has helped us and gone above and beyond the normal processes to ensure that were satisfied and confident with purchasing this car.

All the best, have a great day and please pass on our customer satisfaction to Clayton.

Carmel

Thank you to Krishna Thiers for making our experience at BMW Sydney a most relaxed and enjoyable one. Krishna s exceptional service is friendly, proactive and involves communicating excellent practical advice to help inform the customer. This advice and his attention to detail are based on his experience and knowledge both as a service mechanic and sales consultant. BMW Sydney are doing well with personnel like Krishna on their team.
We are really enjoying our car.
Thank you BMW Sydney

We dealt with Nico Lati to purchase our new BMW. It was an absolute pleasure dealing with him and the team at BMW Sydney. Nothing was a problem and they even delivered the car to our house! Nico called after a few days that we had the car to see how we were going with the new car and to see if we had any questions - going above and beyond! We would highly recommend Nico if you are after a new BMW. Another happy customer! :)

Troy Devine @ BMW Sydney M Performance Accessories and his team was absolutely outstanding. I would definitely recommend him to anyone looking at M Performance accessories. he spent lot of time with me to choose the right parts for my M4 and the car looks Epic now! special thanks to him and BMW Sydney engineers / technical team, Ted in particular, for putting my car together and being patient and supportive with a super demanding customer like me! nothing was too hard and quite easy to deal with while they're making every commitment....
Loving my car! thank you Troy, Thank you BMW Sydney :)

From the first phone call through to delivery today we cannot fault the staff at BMW. Luke Fraser was exceptional, went out of his way to ensure our exciting new purchase was in every way exuberant. Thanks again Luke for also helping us out with the little things (technology)

Lachlan has been fantastic during our purchase in last 6 months. Infact he is the reason we bought two cars in a short span!!!

Luke is the sales person to go to! He is a very knowledgeable and he is extremely helpful to his customers. Lisa the business manager was also very nice to deal with, being helpful and very efficient!

I checked in with my BMW 7 today. Paul is an excellent consultant with patient. I fully recommend the Car Services at BMW Sydney. Good Job!

It was great experience with BMW Sydney, Ananta was very helpful and easy to deal with.

James is an amazing worker, very supportive and approachable.

Krishna Thiers is the best car salesman I ve dealt with in Australia. After being overseas for 11 years I urgently needed to purchase a vehicle and thought I d be in for a painful experience. Krishna was first-class and exceptionally professional. He ensured the transaction was smooth and kept regular contact throughout. Will only ever use Krishna going forward.

After purchasing an M140i LCI2 off Lachlan back in May, prior to the full specs were released, he went above and beyond to keep me fully updated of any updates and information throughout the waiting period.
Very helpful and professional in every dealing through to collection today.
Thanks for all your help Lachlan!

I recently purchased a car from BMW Sydney and found the total experience professional and enjoyable. Saturday 13 October and the Sunday previous to that.

In particular I would like to mention Tristan who provided great service and attention to detail from the moment of our first telephone call, the to the collection of the vehicle.

Tristan's knowledge was extensive and his willingness to provide honest answers to all questions was appreciated. Nothing was too much trouble for Tristan and he made the whole process stress free and fun. Tristan was fast and detailed in his responses, including SMS messages through the week - any query I had was responded to in a friendly and complete way.

In addition, the attendants assisting with coffee and also the BMW shop were also very professional and nothing was too much trouble. I attended BMW the last two Sundays and was treated very well on both occasions.

So a big thank you to Tristan and this supporting him - a great job and definitely somewhere and someone I'd trust in the future.

AWFUL!!!! Told between $2900 and $3500 for a repair, and when I picked the car up (after nearly 4 weeks having been told a few days), the bill was over $5600!

Couldn't have been handled worse - my service manager was almost impossible to get a hold of, rarely returned calls and made it seem like this was no strange way to treat a customer.

TERRIBLE. Suggest everyone takes their car elsewhere!

This almost makes me want to sever all my ties with BMW.

Purchased a car from BMW Sydney. James was very helpful both when purchasing the car and in regards to paperwork. He is very friendly and has the buyers best interest in mind! He made the whole process very smooth.

Service booking is not good and attention to detail needs a lot of work

Excellent knowledge and service, overall a great experience.

Had an amazing experience with BMW Sydney - Rushcutters. Very smooth process and excellent service from Nico Lati. He went above and beyond to get my vehicle to me before the long weekend. I would highly recommend buying from BMW Sydney.

Great service and excellent experience from beginning to end. We bought an X4 and we have a baby. John was very accommodating with having a little one when picking up the car. He was very knowledgeable and pleasant to deal with. Couldn t recommend this dealer more.

The team at BMW Sydney were great! They helped us though the whole process and couldn't have made it easier. Thanks guys 10 out of 10!

Absolutely abysmal service. Took our car for service. We were told they'll call us the following morning to pick it up. By mid afternoon the next day we hadn't heard anything so I had to call from work to find out. Turns out it was ready but no one had bothered to call us. We were told we could pick it up except I was at work and my wife at this was on her way to pick up the kids from school. Then they said, pick it up tomorrow (Saturday). So I turn up around 2pm, no one has any clue about our car. It's not even in the pick up area. There are no notes, communication, messages. They tried to call two separate personal neither of whom answered. They basically had no idea where our car was n just walked away. By this stage my wife had dropped me off n taken the kids home (a fact that i memtioned clearly to them) n they didn't even have the awareness of offering me a courtesy car or at least calling me a cab. How you run a business like this is beyond me!! Last BMW I'll ever own that's for sure.

Big thank you JAMES his the best person to Buy brand new car very lovely person I highly recommend him thanks again JAMES

Fine to buy a car through, but their service department is terrible. On hold for ages to speak to people, phone calls don't get returned. No call to say when the car is ready. I was on hold for 40 minutes once, waiting for them to confirm if my car was ready for pick up or not.

Great service - Kevin was fantastic to deal with and we got the car within 2 weeks!

I highly recommend Nico Lati the specialist vehicles manager at BMW Sydney, he s has a very professional and consultative style, works hard for his customer and is a straight shooter who keeps his promises. If you re in the market for a special BMW, such as ALPINA or performance model or if you have some special custom options in mind, Nico will take good care of you and do a fair deal to make your aspirations turn into reality.

My wife and I had the pleasure of purchasing our new vehicle from Nico Lati. Wow, what an asset he is to the dealership! His service was exceptional, highly professional, genuine, and nothing was ever a problem. From the minute we walked into the dealership, to the moment we drove out with our brand new vehicle, we enjoyed every stage of the purchase process. Not once did we feel pressured or obligated to purchase this vehicle. Nico kept us well informed and updated throughout the whole process. The delivery process was outstanding and Nico really took his time to explain the features of the vehicle and made it a genuinely exciting process for the both of us. The service by Nico was truly next level . Our highest possible recommendation to Nico. A+ service!

Cathrine Homan always gives me the best service and goes over and above to give me the best experience at BMW Sydney , always has a loan car for me and she is very honest compared to my other experiences in other brand service department, thank you again Cathy for your honest , service .

Great customer service, had recently bought a new X3 from Cairne, definitely better than Q5 and GLC IMO, great car with top quality built and modern technology, highly recommended

Eric Park from Sydney BMW is amazing his attention to detail and Help at every instance is unparalleled and truly shows the Love he has for his job... customer service .. not many like him in the industry.. Thank You

Thank you to Luke and George for your excellent customer service and for making the process of buying our new car smooth and hassle free. Great service and lovely coffees upon arrival as well! Thanks again, Tess & Greg.

Best service! Ananta and the sales team have been very helpful throughout the purchase and will definitely recommend it.

Bought & picked up a new 2018 BMW 330i Shadow Edition from BMW Sydney (Rushcutters Bay), one of the first to hit showrooms.

Very professional and transparent service from the sales team. Very efficient negotiation process with BMW Sydney offering a very attractive deal as their first offer, with contracts signed and finance sorted on the first visit. Vehicle picked up 2 weeks later.

Highly recommended and a big thank you to Caine Costello (Sales Executive), Gene Rogers (Sales Manager), Lu Han (Finance Manager) and Alisha (Receptionist) for the great coffee on every visit.

Had a really good experience and my go to man Ananta was extremely helpful and found me a great price!

Great experience and would highly recommend. John was fantastic and if I could give a 6 star rating I would!

I purchased my car from Jason Pham and the whole experience was the best I ve had. Jason is a consummate professional, helpful, and friendly. He was knowledgable about the car I purchased and was keen to ensure I was familiar with all of its features prior to leaving the dealership. The entire process was so smooth and easy.

If you are in the market for a BMW, then make sure you buy it from the Alexandria dealership and if you re lucky, you ll get Jason to help you with the process.