BMW of San Antonio Review

My 1st visit to BMW SA Service advisor Rhaudell Cordova was the best. The entire experience was excellent, from drop off to pick up. I would go out of my way to only use this BMW and certainly ask Rhaudell Cordova!

The experience was second to none. Coach is the best salesman I have ever dealt with. Everything was first Class, and Coach's knowledge and help was exceptional! Sean Luchnick

I purchased a 2016 BMW 320i from BMW of San Antonio.

At the beginning we wanted to purchase a non certified BMW. Jorge listen to our needs and goals and we purchased a certified pre owned vehicle with all the benefits. We never felt rushed or pressured to buy. Jorge made a difference in our car shopping experience.

If you don't want to finance with BMW FS then this dealer doesn't want your business! Completely atrocious business practices and they are very unwilling to try and sell a car. Maybe having a monopoly over the San Antonio market isn't a good thing? Definitely taking my business to Austin instead.

My recent experience with BMW of San Antonio was exceptional. Victor Garcia went above and beyond to assist me and I could not have been more pleased with the customer service. Victor took time to listen to me, he answered questions, made suggestions, and really helped educate me about the cars as well as their warranty & service programs. He is personable, pleasant, and professional - BMW is fortunate to have experienced advisors like Victor to represent their company.

Jared was very helpful! Everyone I've met here provided fast and friendly service.

Excellent customer service from every department. All of my visits have been fast, and enjoyable and I am always greeted with a smile. Yvonne Garcia was the saleswoman that sold me my car and she was very patient, understanding, and kind. Definitely the best dealership I've ever had the pleasure of visiting.

Very professional and considerate. Thanks to Brian Rivera for getting me back on the road. I would do business again.

Brough my car 2018 535I for an inspection as the vehicle started making a noise on the front wheels braking pads....the 3rd. time the I brought it, technician Marthy Farmer simply replied that it was a normal sound that I needed to deal with.....instead of presenting me with options to fix it....can you imagine buying a 30 to 40 K USD car to get this silly response .....you have to deal with it.....

Probably I was just a lucky one to receive this kind of service, nevertheless I just wont bring my car to this dealer anymore...I thought this was a world class service dealer but...I found out otherwise......

Nice selection however after walking around looking at inventory, not one single person greeted us or asked us if we needed anything. Looks like I'll be taking my business elsewhere. Just sucks because I've heard nothing but great things about this place.

Best experience buying my car! Thank you Daniel M. Highly recommended!

Have purchased multiple vehicles through this dealership, even before they moved locations. Facility is clean and comfortable and the staff, as always, is welcoming and attentive to your needs.

My service advisor Faylin Miller is super responsive and assisted me where needed to obtain documentation needed to challenge a separate warranty coverage issue. There is always a loaner car available for me to use and she always explains maintenance and warranty issues. Very professional and courteous

Susie DeLa Fuente helped us out GREATLY! Buying from BMW SA was the absolute best car buying experience of our lives. Susie was upfront/ VERY professional/ and made our whole car buying expedition fast and relaxing. This building is awesome, the atmosphere is relaxed and the selection is great. THANK YOU SUSIE ! BMW- You have a great representative of your brand here! #KeepUpTheGreatWork

Great buying experience...Hassle & stress free. Gave Robert Grave my wish list & the rest was history. In less than 2 weeks, my car deal was sealed & delivered. He went above & beyond to achieve this, by searching & finding the 1 & for that I'm thankful! In addition, my long standing mechanic Danny Diaz was also at hand giving me great feedback on my selections which helped me to make a value based decision.No regrets, I'm HAPPY & ENJOYING MY NEW X6 RIDE

I love my vehicle! Don was my sales representative and he was awesome!

My service coordinator Maggie King did an outstanding job of providing an excellent service.

Alamd is an awesome service advisor. Took care of ensuring repairs were complete. Other parts of the process are extremely frustrating and rocky. But Alamd alone gets 5 stars. Best advisor I have ever worked with.

My name is Bond, I had my car BMW Z4 for last 6 years n I have no a single problem with it... it's drivable n everything r fine...about 3 weeks ago I just found out that my convertible doesn't work.

So I brought my car to the San Antonio dealer to fix it n testing about water leaking. And Tony who work on my car told me that my car need replacing battery n water leaking testing n other stuff. Finally we agreed on the price with $4000. Then 1 week later they told me my car all fix up n pick up on Monday June 5th, 2017

I pick it up n drove back to work n suddenly my car completely shutdown while I'm on highway 410. Luckily I didn't hit by a trailer or truck. It is terrifying when ya car suddenly didn't response or do anything in a middle highway... just let everyone know that my car was drivable n i all want is fix the convertible top. Thanks GOD I still ALIVE.

People can kill because of poor mechanical technician who do not do good job, especially BMW brand. I and other people trust BMW people n realize on them... what if they irresponsible on what ya doing about mechanical skill. I paid $4000, look what i got. Almost kill my self for it.

I call them back on next Day(Tuesday) June 6th, they pick my car n until now 1 week later they can not even tell me what wrong ?

Purchasing a new X-5 from Tim Navarrete at BMW of San Antonio was the most pleasant vehicle buying experience I have had in the past 20 years. Tim promptly provided information to me about the vehicles I was interested in purchasing. We set up an appointment and the X-5 I had chosen was waiting for me to take a test drive. During and after the test drive he explained all the features in great detail. The deal was sealed a short time later and after a quick wash the vehicle was ready for me to take home. Since the purchase he has been a wealth of knowledge for any further questions. I will definitely be looking him up for my next BMW purchase and I suggest you do the same!

Mr. Ricky Barrow was so helpful when I came in for service on my new car. Because it was my first time ever having to take care of business he was patient and explained everything to me. I'm sure my Mom would like to write a review about his service also because she also owns a BMW but this site will only publish a review under my name. From the Gardner family were are definitely impressed with Mr Ricky's knowledge and keeping us informed about what's going on with our vehicles. He is #1 out of all the service representatives, we have dealt with at the center.
Thank you Mr. Ricky.
Christian Gardner
Mary Brown-Gardner

This is my 3rd Bimmer I've purchased from BMW of San Antonio. Jarded Coronado was very helpful and has been taking care of me after the sale to make things perfect. He was very responsive and called me back right away anytime I had questions even when he was away for a family emergency. He made the delivery as worry free as can be and was eager to help and complete things quickly. These vehicles are not inexpensive, but you get what you pay for and it is certainly true with the folks at this dealership. I'll be back in a few months since I need cars for a couple of my teens. Thanks again Jared for taking care things.

There is nothing like the Ultimate Driving Machine.

Walked in with hopes of getting the vehicle that I wanted, and Brandon Baber made it happen. He made us feel really comfortable and helped us so much. Thank you BMW of SA and Brandon!

Benjamin helped me with the lease on a new BMW. He was helpful, attentive, and professional.

I purchased a new BMW i8 from BMW of San Antonio. I started talking to Tim Navarrete a year ago to put me on the waiting list as I knew it's going to be a long shot getting into one of these cars. Tim did a great job keeping me updated on my status all the time and called me right away when someone else backed out of their deal to see if I wanted to take the car right away. I know the demand is way higher than supply on these type of cars but Tim pulled through)

Overall excellent treatment by all staff members. 100% of their attention is devoted to you and a demonstration of all the car features is provided. Tim Navarrete is very good at what he does. He gave us a loaner for few hours so we can run some errands while transaction was processing, that way we wouldn't have to waste our time waiting at the dealership. Make sure to ask for Tim, if you want to work with the best.

The BMW i8 has been my dream car since it was announced as a concept car years ago, and my dreams have finally come true thanks to Katherine Philp and Brad Lilley over here at BMW San Antonio. Brad was a magician at working out the numbers for me and taking care of me as far as everything payment related goes, and Katherine was absolutely wonderful to work with from start to finish. She answered all of my hundreds of annoying questions that I would ask of her in regards to the car and the process, and found answers for anything that she didn't know in a prompt manner. Katherine made the trade-in process very simple, kept up great communication from start to finish, was very transparent and honest about everything, and took wonderful care of me when I made the drive down to San Antonio to pick up the car. She even stuck the enormous ribbon on the car for me; you can't beat that! In all seriousness, though, if you're in the market for a BMW, you should definitely talk to Katherine Philp here. She'll treat you very well while being very upfront with you, and I promise you'll walk away happy. Sorry again for bringing cash!!! Haha...

Mr. Pedro Davila is extremely helpful and attentive in my first BMW 320i search. Consistent follow up communications and courteous!! I just wish other dealers were as good as Pedro. Some are plain rude. This is my first BMW experience but Pedro has been the best nationwide. Customer-centered! Throughout the month, I have contacted BMW dealers from San jose, Sacramento, Colorado, other Texas areas, Tennessee, New York, New Jersey, Florida to name a few but Pedro was THE BEST in customer service and THE BEST BMW buying experience and by the way I am from Tennessee.

This was my first visit for service. I love my new X3 but the service experience was not good.
Waited in a cold garage area for over 20 minutes for my advisor.
He took my car for oil change and walked me to the waiting area. I had asked whether I could also get the car detailed. Waited 90 minutes. No word. Texted him. ( He had given me contact info.) After 20 more minutes, called and left voicemail. He finally showed up. Would have appreciated more attention. Didn t feel valued as a customer at all!

Ask for Jenny in sales! She was awesome! She was very patient and helped us select our new car. We purchased a hybrid which we are loving. The new center is gorgeous and offers manicures for my wife while you wait. San Antonio is lucky to have such a gorgeous new center which will also include certified repairs soon. This is my sixth BMW and this was the best experience purchasing!

Don't buy BMW period'''''' sneaky people , they try to pull the wool over your eyes ,, and don't buy lease either, they are thiefs'' they don't care for their customers just what their getting from you,

I love to bring my car to this location, everytime i bring my X5, Emmanuel Colon takes really good care of me. I would recommend this dealership to all my friends.

Great service and staff was very informative and made sure I got a loaner vehicle while they worked on my car. I love the video review from the technician of the inspection of my vehicle. Only downside was car was still a little dirty on the backside after washing. Otherwise good experience with team and car!

Service was tremendous at BMW of San Antonio. My service provider Faylin did a great job explaining to me and getting my X5 done in a timely manner and even provided a loaner vehichle for me. Thanks. Great experience.

When your car needs attention this is where to go if you own a B M W

Didnt walk off the lot with a car but Xavier M was a great rep, knew his stuff, and a genuine person. He s has a for the client, not the sale kind of attitude. You ll need more reps like him.!

Had a very pleasant experience purchasing my new BMW X3. Yvonne Garcia met and exceeded our expectations. Thanks a lot.

Wow! I had the best buying car experience ever! John Rine is the guy you want to go for if you are looking for a car. He is so awesome to work with. Not a pushy salesperson. He really listens to your needs and helped me get my car of my dreams. I loved working with him. I would recommend him if you are looking for someone that listens. I had such a smooth experience purchasing my car. He made sure I got everything I wanted without any issues. Straight forward and very professional. I would recommend him to anyone in a heartbeat! Because of him I am driving my dream car. What he promises he delivers. No questions asked!

Wonderful customer service!! Everyone is polite and professional. Would reccomend BMW of San Antonio to anyone

My service visit was great! Maggie King did an outstanding job in assisting me. My vehicle was out of service the same day I took it in. I will be returning for future maintenance on my BMW!

Jay Cruz was super helpful with some recent questions that I had on the BMW vehicles. I will certainly consider him as a salesman, when I am ready to purchase a BMW. He showed professionalism, knowledge on the product and courteous behavior. He is certainly an asset to the San Antionio dealership!

Right part very courteous these guys made you feel at home they laughed at my humor

I had a 10:30 appointment for an oil change. When I arrived it would take 2.5 to 3 hours. Not sure what the point of an appointment is? They gave me a loaner car. I returned 4 hours later and they said it would still be another 45 mins. Then the rep came over and told me that they spilled oil all over the inside of my engine and it had to be cleaned. They gave me a loaner car and returned my car to me at my home the next day. What an ordeal for a simple oil change. I think if you have an appointment it shouldn t take 3-4 hours for an oil change.

After shopping for a car for a week and 6 dealerships later we finally left with a beautiful bmw at an affordable price! From the minute we walked in, Robert, the salesman, was a great pleasure to be with. Everyone in there is a professional and were willing to work with the customer. All other dealership salesmen before this seemed like they were uninterested in making money. Im happy I was able to get a good deal!

Jared Coronado was the sales advisor in my purchase of a 540i. He was very easy to work with and made the entire experience very easy and stress free. He listened to what I wanted and helped me in deciding on options that I was not familiar with. After some discussion and a couple of test drives I decided on what I wanted. With Barry Laird's (sales manager) assistance and input I got a great deal on a great car! I recommend both to anyone in the market for a BMW!

I bought a used Ford F350. Found out when I got home the door lock was broken. So I had to replace it, out of my pocket. They refunded me $8.00 for overpayment on my check ,the check bounced it took a month for it to get straightened out. Ed

Buyer beware. If you buy parts from this dealership they do not stand behind their warranty unless the part is installed by the dealership. If you do your own work, buy parts elsewhere.

Just make sure you make an appt before going or you'll be waiting for awhile unless they see $$. Guy that help mevwas really nice, I forgot his name sorry

LOL!! Trying to buy a car from this place in times of COVID, sent them an email and NEVER got a response I guess they lost a sell. If they don't care about a sell would they care about anything else?

I love my Beamer. The great quality of car. Their staffs are very friendly and 100% mind services. I love my free car washing. BMW is great. I have been using X3 since 2016 and never ever got any issues on. I feel safe on road if something ever happened to me.

Worst service I have received while buying a new car. The Sales Director Michael (i believe that was his name) probably the worst manager I've come across, unprofessional and rude. I thanked him after purchasing my new car, didn't even bother replying back to me.
Won't ever do business with this dealership again.

Just went to pic up my car that was service an it took 1 hour unacceptable.

Bought our second vehicle at BMWSA and the experience was just as good as it was the first time. Negotiation was smooth and finance had me out in 20 minutes. The buying process matched the experience we continue receiving on the service/maintenance side of the center almost seamlessly.

I have been a loyal BMW purchaser for over 25 years. When you purchase a BMW you know what you are getting. The tight ride and drive. A high quality product, and most importantly a the service that no other brand offers. At this particular dealership I have received the worst possible service that any customer could imagine. Lets start by saying that I purchased a car that needed work done to it in which the dealership said that the car was inspected and everything was in working order. When i drove off the lot the check engine light was on and began to run very rough. When I was driving the car fell dead and that's when I contacted my sales rep. i was told that a manager would be calling me back regarding the issue. 5 months later still no call. Come to find out the service department passed this vehicle through inspection when it shouldn't have. The reports from BMW of San Antonio said that they replaced tires on the car. When we looked at the tires they were dry rotted and was informed by another BMW facility that this vehicle should not have passed inspection. What make matters worse is that i reached out to the GM several weeks ago and i finally received a call back. Not from the GM but from the used car director. This shows the lack of care that the GM has regarding his clients. Since there has been no resolution I have had to file many cases regarding the transaction of my purchase. If you purchase a car from here make sure that you check it out completely because apparently their service department will not. And you will likely not receive a returned call regarding the issue that you have. When I look at several of the negative post on google there seems to be a trend of having the same response from the dealership. It all seems generic and fake. I recommend going to Austin to purchase your new or used BMW it is well worth the short drive. The response back from the GM is Bogus. i have never spoken to him at all. He not spoken to me once. In his response it says that he offered to purchase the car back. This is partly true. They did not explain that i had the hail damaged fixed and they were unwilling to pay for the damages.This car shouldn't have passed inspection and now the TPPS has gotten involved and just opened an investigation. In the process of filing a lawsuit against this dealership. I would advice anyone to stay away from this dealership! This place use to have great staff members. I do not know what happen. PLEASE DO NOT FALL FOR IT. The GM Vanerdpool did not reach out to regarding a buy back as he claimed on his last response. The used car manager called and actually offered less that was was put into the car. Not only did this dealership not buy the car back as stated they asked me to get it looked at by BMW and to pay the diagnosis on the car and that they would reimburse. They still have not paid for that. When I spoke to the service adviser he informed me that the used car director told him to not really fix the problem but just to do whatever it takes to make the check engine light go off. Talking about digging your own grave. Now that everything is documented i will follow up with photos and responses from the TPPS and all other agencies as this deal progresses. DO NOT MAKE THE MISTAKE AND TRUST THIS DEALERSHIP!

Great service and guidance by my Service Advisor Emmanuel. Quick turn around on my service and everything was done very well.

I am absolutely disappointed by the service I received during my recent visit. They were extremely disorganized and had such a disconnect with communication.

Great experience at this dealership. Went there to look at a truck they had for sale. Everyone was nice and helpful. My salesperson, Elise, was especially helpful and answered all my questions. Love my new truck!

Wasn't feeling welcomed felt more like if I was intruding in their life style

Do not come to this dealership expecting a timely and professional experience, I arrived at 8:30 with my deal pretty much put together and waited until noon to barely get into the finance office. Abysmal experience for a luxury dealership

Great experience! I would like to thank Daniel Mazuelos for introducing me to the X3 model. Daniel was courteous and extremely helpful in showing me all the vehicles features. When I am ready to buy I will certainly ask for him! Thanks Daniel!

I was interested in buying a CPO X3 and had the best car buying experience ever from BMW of San Antonio. My sales advisor was Jay Cruz and he made the whole process very pleasant and comfortable. There was never any pressure from him and he took his time and helped me select the best CPO X3 available and at a great price. I would highly recommend asking for Jay Cruz when you walk in! He still maintains contact with me to insure the car buying experience does not just stop when the sale is finished but makes sure I am still satisfied with everything well after the sale as well.

Decided to full fill a long overdue dream and get myself a BMW. Had a great experience at BMW San Antonio and left with a gorgeous X6. Ask for Lisa Robinson as she goes all the way to get you your dream BMW and get a great deal.

Excellent service! Very organized and professional stuff.

Professional service with great accommodations when needed. The communication is always great with calls and text from your personal service consultant.

This was my first experience with BMW and Lisa Robinson was my client advisor. She was awesome and made it a great first experience! I traded in my 2016 Chevy Colorado crew cab for a 2017 i3 with range extender about a week ago. I was having a hard time with the fact that I was trading in a truck I loved and Lisa was super sweet about it, making absolutely sure I wanted to trade it in and was understanding about my emotional attachment to it. She worked hard to get a good value for my trade and to get the payment to where I wanted it to be. The other staff my husband and I had interaction with (Josh in sales and Brad in finance) were really nice, too. I've already recommended Lisa to some friends who are also interested in the i3. As a side note: the i3 is a lot more fun to drive than I expected!

The only negative thing I can say is that the BMW connected software needs a LOT of work. I have been trying to get my first name corrected for a week now with no luck. Joshua in the genius department has also been very helpful in trying to help me get it fixed. There is a problem on the back end with the software that isn't allowing it to be fixed. I know this has nothing to do with the dealership directly, but wanted to mention that Joshua is awesome!

Ricky Barrow was very knowledgeable with helping me with my vehicle. I had a great experience with BMW of San Antonio!

Love the service and I like to give a special thanks to Aaron Calvert he goes above and beyond to take care of customers thanks BMW

HORRIBLE experience from sales to service. One reason I will not drive a BMW in San Antonio.

BMW of San Antonio has exceeded my expectations for what excellent customer service is all about.

Frank Jiang expertly guided me through the selection and purchase of my most recent vehicle. Frank intently listened to what I wanted and was able to lead me to exactly what I needed and desired. Frank also communicated with me regularly while my vehicle was being constructed and shipped to the States. Service after the sale is important to me and Frank along with the dealership met my every expectation.

I would be remiss in not mentioning Albert Zapata in Service as well. Albert has provided me with years of excellent service.

I highly recommend BMW of San Antonio to anybody who is looking for an exciting new vehicle that comes with excellent customer service before, during and after the sale.

I had a AMAZING!!! experience with BMW of San Antonio! Zach was awesome he made sure everything was a very smooth process, I came all the way down from the Austin area and he had the car there ready for test drive, paperwork was fast and I never felt pressured like you do at some dealerships. I will definitely keep BMW of San Antonio in mind the next time I am in the market for a vehicle! Thanks Zach I love the CAR!

Excellent service from Client Advisor Elise Delage, I was very unhappy with my old car and how they had ripped me off, and she and the BMW Staff worked really hard to get a great deal for me where I was happy and comfortable, and even better I got an awesome car now.. thank you very much!

The location is horrible! That's clearly a moot point however as I'm sure they know due to a new location being built so they can relocate but that being said a true point I would like to make is how can the service advisors be so different in proficiency and professionalism from employee to employee? They all work at the same place and I'm sure had the same training and all answer to the same management team yet some are terrible while others are ok and then 2 are excellent. Ryan is the only service technician of the bunch I can say instills honesty, knowledge and communication abilities that I put any relevance and respect into. I highly recommend that whatever it is you need under warranty or not Ryan will handle you with care, compassion and his treatment of you and your problem will satisfy you. Thank you Ryan for your help.

I'm not sure what has happened to MINI/BMW of San Antonio but once you leave their Service Center there is absolutely no follow through with their service. My wife recently brought in her X1 after a complete battery failure at a stop light. The Service Center was supposed to follow up with an estimate on getting the windshield fixed. That's been over a month now and haven't heard a pep.
This month I took my MINI in for some repairs and as I picked up my car the engine light was on so it went right back to the technician and it was discovered that a temperature sensor was not plugged in. Which begs the question how was that not noticeable when they completed the work and moved the car out of the service bay. But the lack of follow through comes with a promised estimate on getting a tail light fixed. Still no word from the lady who helped me through that experience. What makes this second situation even worse is when I filled out the review of my experience that was almost immediately followed up by an email from the Service Manager Mohammad who promised to get me the estimate last week. NOTHING. I emailed to ask him why he failed to get me the estimate and he promised me the estimate this past Monday. It's now Wednesday.
Long Story Short, In person their Service Center has great customer service. After you leave, expect no follow through.

I recently purchased a 528i from this location and I had an exceptional experience. My salesman, Don Wilkinson, was amazing! He was thorough, attentive, patient and very informative. I never felt rushed or pressured. This was a very positive experience and I would buy from him again!

I was greeted as soon as I walked into the building and given a drink and snacks. The staff is always very friendly and helpful and have a smile on their face. Being at the dealership for a purchase or for service is a pleasure.

Over a 10 day period, left 4 messages for the finance folks and never got a return call.

I ve been an avid BMW owner going on 10 years. Amongst the Perks of the one of a kind drive the Customer Service is Awesome. My Advisor not only took the time to get to know us and our needs behind the needs with service but he frequently goes above and beyond to ensure the details of the Service provided is premier! Being away from home over the last 10 years, the communication and service is Streamlined with a simple call from another state or country when something needs attention. Many times I ve called with an urgent request and he s never failed. He puts us at ease and simply states
Don t worry I ll ensure everything is taken care of . Quite honestly, his advice got us into a new Vehicle when there was a huge sale going on. Ricky Barrow is the epitome of a true Customer Service professional! Thank you team BMW and Thanks Ricky for being such a Great Customer Service Advisor!

This was my second time shopping at BMW & once again they exceeded my expectations!

Elise Delage was my sales person and she was amazing! Very friendly and helpful throughout the process. I got great customer service and I'm very satisfied with my experience at BMW thanks to her :)

Daniel Mazuelos in sales is amazingly helpful. He found me, my dream car 2013 BMW M3, with all the bells and whistles. Very helpful and knowledgeable. I recommend him if you are in the market for a new car.

BMW of San Antonio has a large selection, and a very accommodating staff. Great experience at this dealership. Biju went above and beyond to ensure a smooth process.

If you are in the market to buy or lease a BMW, Robert Lopez at BMW of San Antonio is your man! He took great care of my during the process of leasing my 2019 BMW X3. We ran into a couple of hiccups after I purchased the vehicle and he was very helpful and responsive and resolved my issues quickly and professionally. I highly recommend working with Robert, you will not be disappointed!!

Great customer service, on my third purchase so far so good with service and maintenance. New venue coming available in October can't wait to tour it. Ask for Jerry Aguilar on my behalf, he is a great salesman.

Ricky Barrow is my service advisor at BMW. He is awesome!! He is always on top of getting my car serviced and getting me on my way. Thanks Ricky!

Got the car I wanted, at a reasonable price, got in and out in a jiffy. What more could you want? Awesome!

Overall the experience at the BMW was great. When we walked in we were greeted by Biju Pillai the client advisor who was professional and carrying. Everyone we've encountered at the BMW was accommodating and kind. We did not feel we were being pushed into the purchase and we know we got a great deal.

There were no 2018 X5 40e's to be found anywhere near me, so I expanded my search and found several new 2018's for sale at BMW of San Antonio. I asked for details on a particular model in stock via the BMW of SA website. Within a few hours, I received a detailed response from Adam Castillo with the best price/offer I requested. Unlike another dealership I had contacted, BMW of SA was completely transparent and did not try to add any hidden fees or jack up the interest rate, and they disclosed the BMW manufacturer's rebates from the start. For the first time ever I did not even need to negotiate a lower price/rate. I got a new 2018 X5 for less than my 2015 i3!! All the paperwork was sent via FedEx and the entire process from initial info request to actual delivery took less than 5 business days, mostly b/c of having to overnight paperwork and arranging transport. I could not have imagined a simpler hassle-free vehicle purchase, especially considering I live 750 miles away. I highly recommend Adam Castillo and BMW of San Antonio!

OUTSTANDING! Ask for Robert Bristol when you go - top notch salesman!

After visiting the BMW dealership in Austin I decided to reach out to the one in San Antonio just to see what my options were. I'll save my experience for the Austin location and just speak to how well I was treated down south.

Not only was the selection greater than what I was shown in Austin, the staff was accomodating, friendly and genuinely cared about how I felt. I ended up with the car that I purchased without the hassle of what I'd experienced in Austin.

We had an incredibly easy time w/our recent purchase. However, it started well prior to this transaction. It started w/Ivan, Mike and all the others in the Service Department which translated long-term into our loyalty and decision to continue w/BMW of San Antonio. The on-line application process and joint sales efforts by Tim and Jerry made our experience simple, seamless, and pressure-free. Kudos to the ENTIRE management/staff/team for a painless and easy purchase process; and, the peace of mind knowing that the Service Department is as just as easy to work with as the Sales Departments!!! We'll be back and unquestionably refer others!