mindee g

Review of BMW of San Antonio

This was my first experience with BMW and Lisa Rob...

This was my first experience with BMW and Lisa Robinson was my client advisor. She was awesome and made it a great first experience! I traded in my 2016 Chevy Colorado crew cab for a 2017 i3 with range extender about a week ago. I was having a hard time with the fact that I was trading in a truck I loved and Lisa was super sweet about it, making absolutely sure I wanted to trade it in and was understanding about my emotional attachment to it. She worked hard to get a good value for my trade and to get the payment to where I wanted it to be. The other staff my husband and I had interaction with (Josh in sales and Brad in finance) were really nice, too. I've already recommended Lisa to some friends who are also interested in the i3. As a side note: the i3 is a lot more fun to drive than I expected!

The only negative thing I can say is that the BMW connected software needs a LOT of work. I have been trying to get my first name corrected for a week now with no luck. Joshua in the genius department has also been very helpful in trying to help me get it fixed. There is a problem on the back end with the software that isn't allowing it to be fixed. I know this has nothing to do with the dealership directly, but wanted to mention that Joshua is awesome!