Jai Bertini

Review of BMW of San Antonio

The location is horrible! That's clearly a moot po...

The location is horrible! That's clearly a moot point however as I'm sure they know due to a new location being built so they can relocate but that being said a true point I would like to make is how can the service advisors be so different in proficiency and professionalism from employee to employee? They all work at the same place and I'm sure had the same training and all answer to the same management team yet some are terrible while others are ok and then 2 are excellent. Ryan is the only service technician of the bunch I can say instills honesty, knowledge and communication abilities that I put any relevance and respect into. I highly recommend that whatever it is you need under warranty or not Ryan will handle you with care, compassion and his treatment of you and your problem will satisfy you. Thank you Ryan for your help.