BMW of Bridgeport Reviews

For a service like this is why I don t regret of buying a bmw. 6 starts if I could! Thank you guys !!!

I drove from NY to Connecticut to turn in my lease and get a new car during COVID (May). I have to be honest, this office should have never been open in the first place if they couldn't operationalise processes, as they messed up all the information they gave me and / or never processed paperwork properly.

There have been a series of issues / miscommunications that I will leave out of this post. However, the most egregious issue is that I have a negative credit report because they never set up autopay (they told me the system would automatically carry over on the new car as long as I authorised it, which i did), and BMW Financial Services reported me after one missed payment. ONE. AFTER BEING A LOYAL CUSTOMER WHO NEVER MISSED A PAYMENT. DURING A QUARANTINE. BECAUSE THE OFFICE MESSED UP THE PAPERWORK OR GAVE ME THE WRONG INFO.

Somehow they also got the first few payments and this only happened a few months in....

Anyway, I'm in my early 30s, this was my 2nd BMW and will probably be my last. I've been incredibly disappointed with how the corporate headquarters has "helped" as well... which is to say, not at all.

From the moment I walked into BMW of Bridgeport, I was met and given 5 star service by my Client Advisor (Vincent Ruocco) and his sales manager (Tony Ferreone). Vincent made the sales process as seamless as possible. Moreover, his level of knowledge about the product line is 2nd to none. Compared to other dealerships in lower Fairfield County (which I shall NOT name), the staff here truly care about the customer and his/her needs. In addition, Anthony Dominicus & Mike Liberatore are the ultimate professionals and do their jobs with with the highest level of integrity.

Keep up the great work gentlemen and I look forward to doing continued business in the coming years!

Just picked up a 2nd car (December 14, 2019) from the guys over at BMW of Bridgeport. Volkan and the team did a great job. Keep up the great work

Jason, Isiah, Jessica, and Catherine all made buying my new BMW a great experience. They were very knowledgeable and helped my fiance and I make the right decision. The professionalism of Jason as well as his firendly outgoing personality made the experience fun. Isiah did a great job of helping us with my trade in as well as the setting up of the vehicle. If you are looking for a new BMW, then BMW of Bridgeport with Jason and Isiah is the only way to go.

Annual maintenance was very smooth. Loaner car was nice.

The level of professionalism at BMW of Bridgeport is incredible. They treat you like family and give you the respect that is deserved.

Keep up the great work.

BMW of Bridgeport makes it easy for service. Had both recall and warranty work; made an appointment less than a week out for the work. They provided a complimentary loaner and kept me updated as they progressed the work. Great experience. The loaner is making me seriously consider making an upgrade in the near future as well.

Was talking with salesman Lee for a week about coming in and purchasing a truck he told me to put deposit on truck to ensure it was there on weekend and I was ready to but was told he would take deposit on Friday. So Friday came and was ready to send then and was told the truck is still available so we can just handle everything when you get here tomorrow (saturday) got a text this morning saying truck was sold last night after hours. Strung me along for a week straight for nothing even got the day off work and bank check to go purchase vehicle. If you are going here to purchase stay far away from a salesman named lee.

I originally was thrilled with the service and my salesman for my "certified pre-owned". No delays, fair price etc. However, within a few weeks, my car was in for service because the AC wasnt working. I had the factory warranty so it was not a big deal. They "fixed" it but a few weeks I was back in with the same issue. A few months went by and the button for the heated steering wheel fell off. I once again brought it in. I still had the warranty but now it was time consuming. Shortly after that, the heat stopped working. I expressed my concerns to the Service Manager as there were more issues with the car than should be in the first few months. I got an "apology" but that was about it. The last straw was when I went in for an oil change and to replace the key fob batterty and when they inspected the car, they told me both my rear differentials were leaking. I maybe put 10k miles on the car (it had 36k when I bought it) and now I had a major repair. However, i still had the factory warranty. I was told the warranty didn't cover the repair. So now I am looking at $1000 and more of my time. When I asked if they could discount the service as the car has had way too many mechanical issues since I bought it (approximately 10 months in to owning the car) and the response? "Since you are a valued Customer, we can give you a free car wash". You wash my car when its serviced for free anyway!! I called another BMW dealer who inspected the car. I was told only ONE rear differential was leaking AND it was covered under the warranty. BMW of Bridgeport was going to "make a repair" that didnt exist and charge me for something that was covered. So I went to the other dealer and the cost? $13.96 for the key fob battery.

I am writing this review almost 3 years later because my car is back in the shop for another $2800 repair. This shouldnt have happened with only 76k miles. I will never buy another vehicle from BMW of Bridgeport. Not because of my salesman, but the service was unacceptable and there is no way they did a thorough inspection of the car before selling it. the dealer where it is now is giving me discount on the repair because of all the time and money I have spent. They didnt even sell me the car, and they are treating me like they did.

They whereby very nice with me a little bit sarcastic and rude

There were some initial issues with my order due to the factory cutting production of 2019s. It left me dissatisfied with the wait, and some changes to the options available for 2020s. Tim the GM stepped in and made things right. Problems will always happen, but how an organization deals with them is the real test. They were terrific. I was kept in the loop on the build process, and they were very responsive to all my inquiries and questions. If you are in the market for a new BMW, call Kelly Garvin at BMW of Bridgeport. Happy to consider myself a loyal customer.

There is nothing better than getting into the BMW loaner car on a cold day with the seat warmer on and the car warm!

Tech Anthony makes the BMW experience top notch. His knowledge of each car is amazing. Look forward to always learning from Anthony!

Great attention and service. John and Carl were incredibly helpful getting my car repaired in a timely manner. Excellent customer service and highly recommended.

I was fortunate to work with Stacey Pierre-Louis. In many years of buying
years he is the best salesman my wife or I have ever encountered. He
made everything easy, was straightforward and efficient, knowledgeable,
and made sure I got a deal on the car I wanted which worked for me.
I drove off with a beautiful new car that drives like a dream.

thank you

Bruce Freedman

Got exactly the car I wanted, and they beat the time estimated for my custom order. They were able to accommodate all of my requests for pre-delivery services (ceramic coat, window tint) as well.

After a week of looking at different pre-owned 3 series BMWs, I am so glad I took the trip to BMW of Bridgeport, where I purchased a car that exceeded my expectations.

As a female in my early 20's, I was apprehensive about car shopping on my own, but Mike made me feel comfortable from the very start of the experience and I felt that I was treated just as any other customer would be, by everyone at the dealership. The experience was a breeze and I never felt uncomfortable or pressured. Mike was knowledgeable and a pleasure to deal with from the time he first showed me the car I chose, until I picked up my beautifully detailed car and he took a lot of time at the end of the day to show me exactly how everything worked with the navigation/computer system.

My entire experience with the dealership was pleasant, thanks for the great job!

Jason, Anthony and Isaiah were AWESOME! They worked hard to find the perfect BMW for me and took the time to make sure I was happy with my purchase. I would definitely recommend Bridgeport BMW to anyone looking for a new car.

Mike Ciufo was one of the most patient, accommodating, and efficient salesman I ve ever worked with. He helped me every step of the way, and helped me find the exact car I wanted. He was kind and always available.

Susan and Vicky (Vickie?) made the process of turning in a lease and starting a new lease the most pain free and personable experience.

And of course, Glen(n) who helped me thoroughly go through the car and all of the options. He is so personable and funny!

I love BMW of Bridgeport because of the incredible, incomparable service I received. I d give my experience 6 stars, if I could!

Vehicle was serviced, staff was very polite and answered many questions that I had pertaining to service.

Very good service and you stand behind your work. Tona was great.

I have had really positive experiences with service at BMW of Bridgeport. I was kind of concerned about having my car serviced during this time of COVID-19 but was pleasantly surprised by all the safety precautions in place. I did not wait while my car was being serviced but had I needed to, I would not have been uncomfortable given the space and safety measures the dealership was taking.

Easy transaction from beginning to end. Jonathan Tamburro took care of me with everything from my first online inquiry to picking me up at the train station after my 3hr train ride to pick up my new car. Everyone loves a smooth transaction - oh, and my new car is sick. Highly recommend this dealership.

Wonderful advisor Except I was charged for a rent a car for a day through enterprise and I told it was going to be free of charge So that s the only part I wasn t happy with

Five stars goes directly to Sam Al - Hajjaj, client advisor in sales. He was an absolute pleasure to work with from start to finish. Sam was respectful, dependable, thorough, and a kind gentle soul. Cannot say enough good things about him. He was by far the most upstanding sales person in all the years I have ever purchased vehicles in general to work with. Sam is a definite asset to Bridgeport BMW and I will be referring him to many others based off my personal experience. Thank you Sam for assisting me in the purchase of my new 2021 330i x. I would also like to take the opportunity to commend Tony Horan in service with his extensive knowledge, patience and kindness and Anthony Delvecchio and Anthony Dominicus in customer relations for the added bonus of making the experience here at Bridgeport BMW a nice one.

Anthony and then Kelly were extremely accommodating and the process was as smooth as it could be.
Highly recommended

Service service and service! Simply the best in auto industry

Stacey Pierre Louis is that guy,knowledgeable and friendly and genuinely wants to help you with your vehicle needs

I had a great experience working with Lisa Crawford on the lease for a new X3.

Great service and Tona the service advisor is a treasure.

Top-notch service department! My service advisor Bernard kept me advised throughout the day and provided a full explanation of services rendered. As painless as having your car serviced can be!

All Personnel extremely friendly and knowledgeable. Jason was Easy to deal with and an honest salesman, which is hard to find these days.

Everyone at BMW Bridgeport made my recent car purchase a truly enjoyable experience. Their friendly and highly professional approach exceeds expectations, and I recommend that anyone looking to lease or purchase a BMW do so at this dealership.

Leased an X5. My salesperson Roy was very helpful. Felt like I got a good deal. Everyone was very helpful and friendly.

Incredible experience from test drive to signing. All staff was knowledgeable and friendly. Ramon our salesman was fantastic!!!! Very pleased, thinking about trading my other car in now!

Excellent communication and setting up my appointment was a breeze. Everyone at BMW Bridgeport is friendly and professional.

Lee Lopez was outstanding in making sure I got the car that I wanted. When my first choice (2018 X3) was in the initial process of being sold a day earlier, he called me that night to let me know that their credit check didn t go through for this car and had me come in the next day on his day off to make sure I could drive it home that day. Everyone there was super nice and a big shout out to Anthony for going over all the features in the car. He is very knowledgeable about everything BMW. 5 star service. I will come back to them again.

BMW of Bridgeport provided great customer service and care. I would highly recommend this location to my friends and family.

Just spoke with a girl in the service department. Rudely interrupted me while I was speaking. I wanted to check if there were any recall campaigns open on my used vehicle I just bought. She says no and when I ask her about the battery cable recall then she replies yes. Tells me it will take 3-4 hours for a battery cable. I spoke to other service departments around the area who were very courteous and helpful. I dont know where she was in a rush on going to but the only reason I called this dealership is it was close to home. Ill take the my business elsewhere.

I never had an issue with BMW bridgeport, they were always helping me. Not sure what happened this time.
My oil change sign came in with another sign so 2 errors.
1. Oil change and 2. Service...Brake Fluid..

I scheduled and went there. While giving the key they asked you need xxxx ( some regular service over 50,000 miles and my 50K warranty ended) that will be around $500. Upon my request I was informed that 120,000 miles coverage does not cover that regular maintenance. I said no. I was thinking all errors/due inspections/changes etc. will be printed on invoice with cost estimate, and I will see, if I need it or not.

Then I got call in couple hours, oil change done, pay online and pickup anytime. I was at work and sent my daughter to pickup. Reviewed the invoice and no error reported, even courtesy inspection was done from LIC# 835 and no issue reported or informed. I checked and there is still an error sign
Service...Brake Fluid..
I reported the error with picture to Dealers, and I was informed it will be $150 charge, bring it and will be done in 1.5 hours. So now I have to go back 25 miles and repeat pickup trip again, just to do brake fluid fill up.
I think that should have been checked on one trip and should have been informed to have me decide. Now or later.
But overall, they all are doing well and try to help and always issue loaner car.
Take care and try to recommend them.

Recently purchased and X5d and was dealt with salesman Kade. He s a rock star!! He is professional and was prepared. The entire process from seeing the vehicle to finishing the paperwork was seamless.

We had a fantastic experience shopping for our first BMW SUV. The sales reps to finance managers were very informative and kept us engaged throughout the sale. Thanks BMW Bridgeport!

I was in transit to pick my college student up from school during the Pandemic when I hit a nail on I-95. I came to Bridgeport BMW dealership for assistance. Tony Horan was my contact and he was fantastic! He coordinated ordering a replacement tire and provided a loaner so I could complete my trip to retrieve my son. When I returned to Bridgeport, my car was cleaned with a new tire installed. Tony coordinated with third party vendor for authorization and payment for my replacement tire. He handled everything and was very pleasant to work with through the process. I could not have been happier with Bridgeport BMW. Thank you Tony Horan.

I had a great experience buying my first car from the BMW of Bridgeport. My sales representative Stacie Louis was really helpful in explaining all the features and specs for the car , scheduling a test drive and able to complete the whole process of buying the car in a single day. BMW of Bridgeport also has a wide variety of options of cars to choose from , it's really huge and I got a great deal as well.
If you are looking to buy your next BMW , this is the place to go. Really professional individuals and great customer service.

Great first time experience at Bridgeport BMW!! It's Great to see such unbelievable customer Service still exist! Jason Gellatly,Isaiah,Glenn and the entire staff are amazing. I can put my trust in recommending them to anyone!!

Customer area is friendly & inviting. I had professionally by their staff. They furnished me with a loaner car that I had use of for the day and a half they needed for my repairs. I was informed via text and a video of my work they completed. Nicely done!

Carl took care of my service needs and kept me informed of the service schedule,ETA and was quick turnaround of the repairs.

Great service. Small issue resolved with dash vibration and regular maintenance done at same time. Love the video health check on the car!!

Very professional! I will suggest everyone look at there dealership when looking for new cars.

As always 1st class service. Getting all 5 stars from me

It's nice to know that you can still trust a dealership and its staff to provide good and honest service. I have had the pleasure of receiving top notch, HONEST and reliable service on the 2007 cert. pre owned 525xi I bought from Bridgeport BMW two years ago with the assistance of Walter Modine in service who always goes out of his way to ensure customer satisfaction. Class act. Highly recommended.

UPDATE/OCT 2014: Went back to BMW to trade in my 525xi after 4 years and am pleased to relay that the level of service is at or above the extremely high standards I had previously experienced and reported. My very knowledgeable salesman, Jason Gellatly, took excellent care of me and got me into a spotless, certified pre-owned 2011 328i which I am thrilled with. The deal was smooth and hassle free and I am one very happy customer.

Quick appointment, technician sent me an actual video of my car inspection, clean and efficient facility

Great service professional and fast thanks for the efficiency

Awful experience! They ordered my car 3 months ago, never followed up with me and when I called in August to know the status of my car, they couldn t find my account. I called directly to BMW USA Corp and they told me that my car was delivered in July. I immediately called the dealer and Conroy Johnson, my salesman, told me that my car was not delivered and that it was still under production and that it was on hold because apparently the color I ordered which by the way I put $4,000 down payment was discontinued. When I called BMW corporation to know if this was true, they told me that the dravit grey color was not discontinued and that my car was delivered in July. I talked to the sales manager about this and he had to re order another bmw with the color I wanted originally. Now, I have to wait another 8 weeks. I also told the manager that I don t want to deal with the salesman Conroy Johnson but yet I still receive communication via email from him. This is very unethical and unprofessional place to purchase your dream car. This is the first time I have ever put a bad review to a place but I feel obligated to let people know to be careful about this dealer.

I go here out of conviene only. Not my favorite BMW unfortunately.

Just a Wonderful place. All the sales reps and accountants were not pushy. Took the time to explain everything and laid out all the information. No closed doors or let me go talk to manager stuff here. Special thanks to Mike C in sales for taking me from start to finish

Love BMW of Bridgeport ! There service is bar none the best and they make it as easy as possible . I really appreciate this

BMW service, X-5. Two words: Walter Modeen! From start to finish Walter was on top of our X-5 problems. We purchased one of our X-5's used from another dealer out of state and the second X-5 from BMW of Bridgeport. Walter handles both perfectly - it doesn't matter where we bought the car, the service is always correctly diagnosed and the work done on time - and on or below the estimated budget.

The entire team at BMW of Bridgeport was outstanding. My car overheated in Fairfield on my way home to Massachusetts. I called this dealer as they were the closest to where I broke down. They told me they would stay until the car got there and they gave me a ride to the train station so I could get home. Tony from the service department took over and has the car fixed and ready to go in a few days. They even came and picked me up at the train station on my return from Massachusetts. Incredible customer service! Thank you to the entire team!

Opens early and had the parts I needed on the shelf

Tona is always helpful, very professional, and on time! Kudos and thank you for the help.

My experience with Bridgeport Bmw was a very good experience. Kelly Gavin and Victoria Warner was very kind and answered all our questions. They did there very best to get us in the car we wanted. I would like to say thank you to the team at Bridgeport Bmw of Connecticut. I would definitely come back in the future. Again thanks.

Usually pretty happy with the service here. Not last week though. Had an appointment to drop off my car and waited 10-15 minutes to be seen. Why? I am just dropping it off. I filled out an overnight envelope instead. Car is ready and arrive the next morning to pick up. Now a 30 minute wait for a car that was ready the day before?

Great experience. They care about you as a client and want to earn your long term business.

Appointment as easy to book and they were able to provide me a rental car. Service was done on a timely fashion. We were called immediately. Staff was warm and friendly. I ll keep using them for service.

Staff very Professional, friendly and understanding from start to finish.

Great service highly recommend BMW of Bridgeport. The service advisor was very informative and gave me updates about the repairs being made and when it would be ready. Picking up my repaired vehicle was a breeze.

Friendly Staff. Professional Sevice . Very reasonable prices .

Always the best experience with BMW of Bridgeport...thank you Shane you're the best!!!!

The most extraordinary car buying experience I have had from a dealership. My client advisor Kelly Garvin is very professional and knowledgeable. He made this experience very easy, from choosing a car that would meet my financial needs to driving the vehicle out the lot. Also, I have to give the entire Bridgeport BMW team credit for being so professional and making me feel special.

Great place to do business. Nice people. Always offer you something to eat and drink while waiting. Good service to car.

This was the best car buying experience I have ever had and I have purchased quite a few vehicles. Ramon was fantastic and Veronica was simply pleasant. I will return for my next vehicle in the future

We purchased a 2015 Jeep Wrangler Willy. The customer service we received from the moment I texted inquiring about the vehicle to the moment I drove my Willy off the lot was impeccable. We were able to test drive our jeep before it was even "dealer ready" and it was cleaned to perfection when we picked it up. We tend to purchase our Jeeps new from a Jeep dealership,(my husband and I both drive them), but we were looking for a very specific Jeep for our daughter. BMW of Bridgeport had exactly what we were looking for and saved us a lot of time searching for the right one. Matt, the Used Car Sales Manager has a great eye for Wranglers and we were even tempted by a few he had just brought in. Mike was awesome to work with, was able to answer my questions and always followed up quickly. It was a pleasure doing business with BMW of Bridgeport. I highly recommend this dealership and would absolutely purchase another Jeep here in the future.

I had a very bad flat on my 2019 X3 M40. I m from out of town visiting our brand new grand son.
BMW roadside assistance towed to Bridgeport bmw first thing in the morning.
The car has unusual tires. They managed to get one near Hartford and fixed the car in one day. They also washed it and left an adorable bear wearing bmw racing gear with a very sweet note for our grandson.
Best bmw service experience I ve had in 35 years Of bmws. I especially liked Carl. Thanks!!!

The staff at BMW of Bridgeport made my first BMW experience unforgettable. From the test drive to service delivery the entire process went smoothly. The whole staff does everything they can to make you feel at home. I highly recommend visiting the team at Bridgeport BMW if you're in the market for a new car.

Excellent customer service, I was informed via text of my car progress. Overall great experience.

I had my 11 year old BMW convertible towed in with a blown clutch. It had been serviced at this dealer for the past 11 years. After the diagnosis revealed other issues with the car (that s the second star) which repairs would exceed the value of the car I told them I would have it towed away. I was shocked that no-one tried to convince me to trade it in then and there Make me a deal. Give me incentive to fix it and continue to do business. They just let me go. What a missed opportunity

I had a wonderful experience at BMW. Everyone was so kind and helpful. I worked with Isaiah and Jason to buy my car and both were very knowledgable in re: the car I was purchasing. I would recommend this dealership to anyone!

We were recently on a trip that had us visiting Connecticut from our home in Canada when we had tire troubles.

The Bridgeport BMW team were fantastic in fitting us in, checking out the vehicle, and making the necessary repairs. They were professional and trustworthy.

Wish I lived closer - you would get my business!

Great service. They did my brake fluid flush & I added oil change. Got both done no issues. They also washed car free of charge. So definitely happy

I always have a great experience with this dealer and especially Tona who is always so helpful and accommodating.

Chris and his team do such thoughtful and detailed work. My car looks absolutely amazing!

The customer service is superb! The people are always really nice and service is efficient. I love the atmosphere here.