BMW Amsterdam Reviews

Top people.
Whether you come with a 318 i from 1989 for a door mirror or for the purchase of a new 745, people are treated royally.
Even when renting a car you will be pampered.
Surrounding companies can take an example as far as I am concerned.
My heartily recommended.

A nice big showroom enough
have a choice for that money.

I went to the garage because of damage caused by a collision. At the damage department I was nicely received and Gerrit has done an emergency repair (super!). Thanks to you I have come home safely again. Thank you very much for the super service as you expect from BMW.

Called three times for a repair, I would be called back was the story. Never heard of them. Unfortunately!

Ultimately very happy with the service and leniency after 2.5 years.

My regular dealer for years, A lot of knowledge in this building. I think it is a great pity that when you come to trade in your car on an occassion, it is 1-1 the same if you get an average of 2000 less on your trade-in at another dealer. This has already happened to me twice with a quote. Maintenance is good, we no longer buy a new car here.

To date (21-12-2019) a correct receipt / treatment & settlement ....

The worst garage ever!

First time a windshield was installed on my car. Still tuned in by phone and asked if all parts were present. Answer; 'Yes of course'. then sat in the waiting room for 1.5 hours (which, incidentally, could not be faulted), an employee comes to tell them that they do not have all the parts. Could this have been announced 1.5 hours earlier or in advance?

Then there was a problem with the roof of the car. Called for this and asked if they can look at this; answer;' yes you can, we also do this on Saturdays'. So drove there from the other side of town only to be told they don't do this on that day. Do leave the car for repair to be repaired the following Monday. The garage would call about this Monday afternoon. But they also failed to do so and after having contacted them by telephone themselves, it was not possible to look at the car.

Apart from the fact that the service is clearly substandard, I personally frustrated the nonchalance of the employees who, in my view, really have no eye for any form of customer service.

My advice: find a garage where they do take you seriously and drive past Van Poelgeest Amsterdam!

My sister came here to change her tire and rim because of a puncture. Workplace employee was quite absent on Friday afternoon. While waiting we were neatly offered a drink. It's some cold poop here ...

Hi, I had bad experience: electronic failure on the BMW so that the battery was empty running and the rear lights did not work anymore. I called that I wanted to bring him along because if I left him for another day, the battery would be empty so no longer drive. Answer: just bring it, direct service, maybe not today but as soon as possible. That was great, support for my bad luck. Thus done, fortunately the car just started ... I come there, I get to hear that it is not a direct service, no malfunction, but regular maintenance, so even if the car is broken: sir, you are in 3 weeks turn. Fortunately, Poelgeest BMW Heemstede was a lot more customer-friendly. I think BMW Amsterdam is too big, internal procedures and regulations blur customer focus. Iig me they would just leave three weeks with a broken car in front of the door so that I should call the roadside assistance or towing service.

Smooth, fast and accurate assistance in a beautiful building.

Too bad experiences with this dealer. Long waiting times, problems not solved. Complained, but even more come along .. the service staff was also unkind and almost screamed ..

Clear information about repairs and price; not expensive, nice area to wait

Always well handled at BMW Amsterdam. We have now built up a good customer relationship with the employees. This provides good discounts and other benefits. Great that such sellers still exist. Everything is done to my car through the dealer because it is known there, then I only pay a few tens more, but the relationship between the company and the customer is preserved. This can ultimately result in a good service for the future. First see then believe, but until now we as a family do not have to go to another company.

Fantastic service! Workplace, wifi and coffee while waiting!

Great customer service and service. Always a pleasure to come back since the staff is very helpful.

Great BMW dealer, great workshop and excellent service. Employees are thoughtful and humorous, but serious where necessary. Had a great day!

Helped quickly due to urgency reporting coolant. Coffee croissant offered by charming hostess.

Unfriendly unprofessional and haughty staff.
I was there to ask a few questions about my Alpina (I got a message that the tire pressure check was broken, for example). After this question, I was pummeled after a few minutes (the employee apparently didn't know either) that I just had to 'sister and such' had to try.
About how I can replace the kidneys, I was also sent to the reed with a clod ('That's a trick, you just have to know'), but of course I didn't know that 'you know'.
Finally the rail cover of the front seat was loose and my question how I would get it back on. "No, it's broken, you can order a new one downstairs at the warehouse." When retrieving this one day later, it turned out to look exactly like the current one. So nothing was broken. In exceptional cases, I received my money back, as if it were a huge favor from BMW after poor information from them and I would have to squeeze my hands. Come on...

Prior to my visit, I considered switching to this garage, but I do not feel taken seriously at all and therefore abandon this.

Friday I bought a used car on the top floor at BMW Premium Selection. We are very friendly and professionally helped by Maxime. And oh yes, the coffee was nice too.

Outstanding service. Always a friendly welcome. Expert advice and good support for the customer. Easily accessible and good parking options. Open 7 days a week.

Modern garage with perfect service and professional employees

Recently visited for a small maintenance, and as always TOP service is provided by the gentlemen from the first floor.

I advise you to go to the BMW dealer in Amsterdam (Poelgeest) for maintenance / repairs etc!

Regards,

Ersin

New car key made this year in June. Get a broken car key back with notice from manager was already broken.

Bmw takes no responsibility for their actions or personnel. Last time BMW car. Never switch to a bicycle again.

Changing experiences. Just 3 stars on the edge. Several times with service still have to wait a bit longer or the car is not returned the same day. The latest setup with rows of seats to sit with the service man when bringing a car is also not a success. I feel you just have to wait longer. I just want to bring my car in the morning and have a replacement car. Do not sit first with coffee etc. I want to work, no intake conversation at the table for a service turn.

Care and ambiance while waiting top. However, during the warranty period you experience that complaints are not really taken seriously. Certainly not the level you would expect from a high-quality brand like BMW. They have not yet been able to live up to the slogan of 'your car has no secrets for us'. It may change when the warranty period expires.

My car has been there for more than a month, each promotion must be scheduled separately and call-back appointments are not followed. If your car needs to be repaired, it's better to go somewhere else. The service here is worthless.

This was on July 18th: What a klutz! Even 1 star is still too much for this case. If you come up with a serious problem on your 520 touring for help, they charge you for the analysis and cannot find it! What comes next is downright shocking :: call the ANWB roadside assistance but they will pick up your car !!!!

Follow-up on July 25: The problem has now been solved at the colleague in Amstelveen (van Poelgeest), excellent service, acted quickly.

BMW Amsterdam has apologized (on July 21) and will refund the charged costs, was also the least they could do. My plans for the purchase of a new BMW have now been adjusted, because with the purchase you also want the guarantee of good service .....

I have a BMW from 2004, they don't want to help me because they only do cars from 2010.
So I was inside their garage waiting for the Wegenwacht, nobody who came to help me from BMW, a bit of a shame

Just the exchange of a simple fluid tank costed 400eu with 2.5 man hours a 120eu per hour ex vat. Yes, was the explanation. This new beautifull building at a prime spot has to be paid from these exorbitant hourly prices. This has nothing to do with service quality or quality of the repairs.

Centrally located, perfect parking, nice showroom and excellent service from friendly and knowledgeable staff. And nice coffee with a delicious croissant in the morning.

Good service and nice location. It is a pity that BMW has stopped the program where cars 5 years and older receive a discount. So it slowly becomes too expensive with high bills.

Sometimes there must be something to dream that does not come back as a nightmare. This is where I come back to dream.

Not Great..I was told that i can walk in directly for issues i was having in my car till 4 pm..I reach there just before time and was service refused..I drove all the way based on my discussion i had over phone..and they refused stating its too busy...dissapointed and fustrated..but no option, This is only official BMW in Amsterdam..

On the good side, the building is amazing. I live in BMW s hometown city and in Munich I don t think there are many BMW dealers looking so nice and big.

On entrance there is a very welcoming lady asking if you need a coffee.

On the bad side, the service (I got, not the car got) is hardly satisfying.

I booked the service via email when I was still in another country due for traveling. I got an initial offer with a list of items that needed to be done. I checked with my poor German language skill and with the help of google translate, I found that they missed one item. I wrote back and they added, updated the price. I asked if that was the final offer, and I specifically made it clear that I didn t want any more surprises.

And guess what? Today when I arrived, they asked for more than 25% of the price they offered. I had to show the PDF I got to them, after seeing which, they agreed to the formerly agreed upon price but still added one more item and charged me more.

I feel like the whole thing is not professional, even close to a scam, trying to tip off foreigners.

The same day I helped with a malfunction in my MINI. Quick service.

The service and quality are in no relation to the beautiful building. What a scammer's place this is. Much more expensive and unfriendly than BMW garages in the surrounding municipalities. The technicians write with a fork. Don't be dazzled by the cup of coffee on offer and the impressive building.

Today brought my Mini for a service. From the moment of arrival to departure professional and friendly spoken to and assisted. Here they go 'the extra mile' to make you feel at home!

An excellent experience provided by Nico West and the team at BMW whilst choosing our new car. Thank you !

Did not deliver what they promised. And then unpleasant answers to the bargain. I moved to other garages. I'd rather drive back here than here.

Bad experience with BMW Amsterdam. My BMW 5 series brought to the workshop for maintenance. During the collection, I noticed paint damage on the front of the bumper. In the end this turned out to be done by a customer who admitted this himself.

It was agreed that the dealer would repair this damage with the end result, whereby the damage would no longer be visible. I expected that my 5 series would be returned to its original state, but that turned out not to be justified.

It was clearly visible that it had been repainted. Wrong sprayed, paint layers clearly visible and there is paint on the BMW logo. People, never come here!

As usual in car countries, the mobile phone of the staff is more important than a customer who wants to order a car. Then no MINI.

Very friendly and pleasant dealer. Hospitable with attention to the customer. Nice area to wait. Bit of a getaway when you come to pick up your car again.

Very pricey there, even for BMW dealer standards. Standard service at 100k for a 320i you can quickly tap 1200.

Beautiful building, friendly staff, excellent story about sustainability !!

Super garage !!! Friendly, good and skilled people (both maintenance and sales). If you go for maintenance you get a comparable car, clean and all, and not an old barrel as a replacement for your own car. Highly recommended for everyone!

I CAME TO BUY 2 CARS IN 400,000 AND WAS TREATED LIKE I CAME TO BUY A PACK OF CIGARETTES.

WORSE dealer do NOT go here!

We had without a doubt the worse costumer service.



Long story short after paying for them to check into what was the issue, the guy (Gert) who attended me basically went on rant to accuse me of wanting to score a free head light from them! Not even listening to what I had to say.

It was extremely disrespectful and I have never been treated this way.

After several PAID checkups and with different diagnosis they DID not manage to fix the problem unless I paid another 3000 !

It's like someone else reviewed: Are you incompetent or too greedy?

We finally gave up and found another great garage! DO NOT go here!

people work there very professionally, I am satisfied.

Joined BMW Amsterdam for over 15 years. Always been satisfied with the service and the contact with the employees there. Much has changed there in recent years. She moved into an impressively beautiful building. Unfortunately, many of the familiar faces disappeared after that. Telephone accessibility deteriorated. Everything had to go online as much as possible, could not be done by telephone. That was often very cumbersome and certainly not customer friendly. The involvement and friendliness of the employees themselves also decreased considerably. No longer the need to help you as a customer or to think about a solution. At some point, the measure was really full for me. After so many years, I have now switched to another dealer. Really a relief.

"I can't provide auto for a test drive if it isn't car which you would like to buy" - o, really? How are you planning to sale something for new customer with this idea in your brain? I am not understand Dutch automaker.

Good garage. Fantastic service. Nice that they have a nice hostess who offers something to drink, and there is also fruit that you can take while you're waiting

Beautiful showroom. Spacious setup. Many models. Easy parking in your own parking garage.

Was fine. Good job and adhered well to the Corona regulations

Very customer oriented, great facilities, especially for waiting while working and having coffee.

We have been repeating customers but this time we are finally fed up! Never coming back!
We have a BMW 5 series. Last year we had smoke from the exhaust. Went there FIVE times, every time they claimed to have found the problem, charged us hundreds, if not thousands, for the "fix", only to find out later that it did not work! I paid in total more than 3K mainly because they charged for their time---time not well spent though. This year we have "check-brake" alarm a couple of times, again, they said they know the reason, charged hundreds, but then the problem comes back. The most recent "conclusion" is: "the brakes are not BMW original, you have to change them". Are you serious!? You did not see that last time you investigated the situation? Are you incompetent or too greedy?

Perfect service! Always friendly, helpful and certainly not intrusive.

Purchased a new car with my partner and what an experience. Festively received by people who have knowledge about all aspects of driving and cars. Service is perfect. Very satisfied with the way everything went and very satisfied with the new car.

Very poor service, liars about car maintenance. Air conditioning would be broken after questions turned out not to be and so was the alarm installation. I never come to this company again.

Always good service. Flexible. Friendly employees . Hospitable.

As always great hospitality and service. Thank you!

They allow the customer to wait unnecessarily long .. experienced several times, too bad.

"Your gearbox is defective, new approx. 4500" It turned out that at another garage only the oil needed to be topped up, a 200 (including rinsing) ............
Edit after owner response: extra star for the apologies.