Big Sky Fitness Review

I have been a member for over a year and the staff at the Douglas Dale club are awesome and always friendly when you go in. My issue lies with the membership services. I needed to cancel my membership due to not being able to attend due to covid. When you disagree with what they are saying they just stop replying to your emails and do what they want including charging you a month's worth of fees regardless without even trying to fix the issue. When they seen the original 1 star review the owner reached out to me he fixed the issues and was fast looking into it.

This gym is not Crowded and very clean. Everything is available for basic to advanced training.
Very good customer service, Kayla helped me with my membership and they were very accommodating so I can withdraw any time with no dues pending (monthly payment).

Great gym, great price. All the equipment you need for any style of workout. Friendly staff and friendly environment. Definitely recommend this fitness centre. The only issue for me is not always having hot water in the showers (at Cardel location).

This is a very well laid out and equipped gym. It's well maintained, with multiple stations and a great variety of equipment and free weights, as well as other equipment a lot of gyms don't bother to provide (bosue, TRX, balance boards, ropes etc).

I've been getting PT with Tana Nuspl (v. Highly recommended) for a few months now. I've noticed a big improvement in strength, tone and cardio fitness. If I managed my eating better I'd look like a million bucks, but even without that my wife has noticed a lot more muscle tone, and that works for me :)

My first ever google review, and 2 big thumbs up. I just hope it doesn't get so popular that there's a big wait for equipment!

The staff are welcoming and genuine, especially Andrew. The motivators encourage me to push harder than I ever thought I could. Tana and Perveen have made my wife and I regulars at their classes, and Kayla consistently say's hi and asks how my wife and I are progressing. This club is incomparable to any other fitness facility I've ever seen, I would recommend this this club.

I just joined Big Sky with my fiance and I know already that we have made a great decision. I'll start with the staff; Kayla was awesome getting me signed up with all the information I needed to join. She was great to deal with. Then there is Kay, who has gone out of his way to come and chat with my fiance and I each time we have been at the gym. He's really made us feel at home and is incredibly friendly! Andrew and the rest of the front desk staff are very welcoming and friendly to talk to as well!

The gym itself is amazing. everything is brand new, and they keep all of the equipment very clean and tidy. The change rooms are also kept very clean at all times! They have a lot of variety in machines, free weights and a whole section of elliptical, treadmill and row machines.

I would certainly recommend Big Sky to anyone interested in a gym membership with a fun atmosphere!

Great facility! Usually not too busy. Andrew hull helped me out greatly on a membership issue that came up. Very friendly greetings. Great change rooms. Overall great place to have a membership.

I love this place. Ever since the renovation, the place is now beautiful. No wait time for machines, they've got every piece of equipment I think you could need. I've also tried the group classes for spin, yoga, TRX & boxing/fight fitness style classes, lots of fun! The price is very reasonable compared to other large gyms or boutique style gyms. The best of both worlds at this fitness club, especially if you wanna switch up your cardio routine.

Tried 5 gyms in the SE before settling on Big Sky. Fairly decent bi weekly rate, and a great cancellation policy. Kay and the rest of the staff are great too!

1 month in and so far very impressed with this club, staff is knowledgeable and encouraging and facilities are awesome.

Big Sky is great! They have an awesome staff and great equipment. They also don t require you to make appointments during the quarantine, which is awesome!

- Will

Fantastic gym. Great staff. Everything you need is here.

Great place to work out, staff is very friendly and helpful. Strongly recommend this gym.

*Update* I have changed my 1 star review to 3 because the staff at every location is extremely friendly and accommodating. These gyms are the cleanest and best maintained gyms I've been to and from what I understand, the trainers and group fitness classes are great. The price point is pretty fair, and I would still recommend this gym to others who are looking for a quality fitness establishment. Their hygiene plan in response to re-opening for covid seems sound and I can't wait to be back.

Original review:
The Shawnessy location has been closed and it was not properly communicated to those members. Their update emails during the covid crisis, while well meaning, seemed to diminish the importance of this announcement. I contacted other members who frequented the Shawnessy location and they also didn't realize the location had closed. While I will probably still continue to go to the Douglas Glen location, this has definitely soured my opinion of Big Sky Fitness as a whole and I'm sure many former members of the Shawnessy location would agree.

I've been working out at Big sky for just about two weeks and I love it. The staff are super friendly and Kay was so welcoming. Their memberships are so flexible, there's a package for everybody's needs, which you won't find anywhere else. The facility itself is beautiful- it has a Rocky Mountain feel, which sets it apart from any other fitness centre I've been to. The locker rooms, showers and equipment/gym floor are clean and well maintained. There is a wide variety of equipment and awesome group classes, ideal for anyone's fitness level. I'm really happy with this facility and would highly recommend it to anyone looking!

Great gym for any fitness level with a lot of equipment and space. They keep the gym clean, the equipment clean and always working. Two leg press machines a few different squat racks, two deadlift platforms, plenty of dumbells that go up to 140lbs and some nice hammer strength machines. The staff are always friendly and welcoming

Horrible approach with taking over the Silver Springs location. Left with no answers except that prices will increase

Great place! Super clean and very friendly staff. Very open atmosphere to work out in, and machines are kept in good shape.

Brooklyn at the front desk is an asset and is always so nice! Gym is very nice but the customer service and being able to see amazing staff when I go in is beyond all my expectations. Would love to see a business culture built around this type of person!

Love this place!! The staff is always welcoming you with a smile and they are very approachable. The atmosphere is great and I am overall very glad that I got a membership here! Also Kay is awesome :)

I joined this gym about 7 weeks ago. I enjoy every classes that I've participated in so far and the staff is very friendly and helpful. I would recommend this gym to anyone. I enjoy coming here for my daily workouts.

I've been going to Big Sky Fitness for 5 months and it is by far the best gym I have ever been to. It has excellent facilities, clean, and everything you'd ever want from a gym. The staff are enthusiastic every time I walk into the facility and know me by name!! Tana and Perveen are excellent instructors. Perveen really encouraged me to attend her spin class, and now I'm hooked! She motivates and encourages you while in her classes. Tana's TRX and Boxing classes are the best in the city, you will not be disappointed! Always pushing you to your limits. Andrew, Kayla and all the front desk staff go out of their way every day to make my experience at Big Sky more enjoyable. Would recommend this facility to anyone

Big Sky Fitness is an amazing gym. Not only do they have a great facility with top notch equipment, but their customer service is second to none. I have never been unimpressed with the exceptional customer service provided to me by every staff member at this facility. I will continue to recommend any of my friends and family seeking an incredible fitness experience to join this gym! Thank you very much for your continual excellence.

The club looks way better than the gym giants , I thought it would be more expensive than them too. I don't have to wait for equipment so that's a bonus.

Finding a gym is always hard but i am so glad i came across this gym , i joined a few months ago and i am so happy that i did. The best part is the staff is super friendly and welcoming, Its not ever busy like i find most gyms in my area to be. Its not a huge gym but still has everything you need , you really get to know everyone and they have great pricing options too.

Clean change rooms, massive facilities. Gotta love the added touches like having the room temperature a touch low. And the equipment is drool worthy. Felt more then at home as a lady and my husband loves coming here too! Whenever my friends come to town I bring them here for an impressive workout.

SO. I have previously worked out at World Health, GoodLife, and the gym in my condo. BSF blows them out of the water!! The machines are super nice and new, and the gym has a great athletic vibe to it. All of the staff are super nice and transparent- which is a nice change from pushy sales people! And Kayla is so freaking helpful, she helped me choose the right membership based on my lifestyle and schedule and it's such a reasonable price, especially for such an amazing facility!
If you're looking to make a lifestyle change, or have been feeling insecure, come see Kayla. She will make you feel extremely comfortable and show you around and really make you feel at home. She's super knowledgeable and treats every single person with respect and compassion. You can tell she really honestly loves what she does and is a great person to kick your butt into gear!
BSF isn't a stuffy, crowded gym with a bunch of ignorant people, which is what I love about it. The programs they have are amazing and even the front desk staff are extremely kind.

Great facility with friendly environment! Nice staff and has all the equipment you need.

The gym has everything you need from free weights to TRX equipment. Staff are very friendly and the overall atmosphere is great. The crowd is diverse from beginners to serious lifters so it is very welcoming whilst maintaining the gym-like feel. Shout out to Teagan for providing a great experience every time as well as Bridger and Brooklyn!!

Great gym,great people, staff are really friendly and professional.

I've been going to Big Sky Fitness for about two and a half years and it is by far the best gym I have ever been to. It has excellent facilities, SUPER clean, everything you'd ever want from a gym. The staff are so nice, they know me by name and are so friendly, and I am never waiting for a machine. I went to the YMCA but after going to Big Sky, going to any other gym feels stressful and really dirty too. Highly recommend!

This might be the best ever Gym... like EVER! Just love how friendly the staff is, how well the equipment is maintained, and quite frankly, the fact that it's never seriously overcrowded is fantastic. Love working out in this facility.

Fantastic gym, great equipment, and wonderful people.

The atmosphere here is totally different than your usual big box gym. People are friendly, there's no upsell pressure, and the staff checks on with you to keep your progress in check.

Anyone looking for more than "just a gym" should check this place out.

Great gym and filled with great people. The staff is super friendly and always willing to help with anything. Even at peak hours the gym is never busy, you can always find a machine or station when you want. I wouldn't train anywhere else!

Awesome! Fantastic atmosphere and facility. Love the option for classes as well!

I have been working out at Big Sky for 4 years and have never wanted to go anywhere else. Both Big Sky and NSD offer a small gym experience with many of the same ammentities and classes that big gyms have. The staff become fast friends, and are always willing to go the extra mile to make sure your experience there is enjoyable. Thanks Big Sky!

Cole Romeo and Brooklyn are the best in the whole world. This is the cleanest gym ever!!!!!!!!!!!!!!

Beautiful club and a great group of people! Has an amazing TRX studio!

Way better then any Good Life or YMCA. More of a serious gym where people come to actually better themselves, not stand around and talk. Classes are a great option too. Equipment is super well maintained, I remember things taking months to get fixed at other gyms.

Staff is super friendly, shout out to Teagan, Bridger, Brooklyn, and the rest of the gang!

This is the best fitness facility I have ever been to, the facility itself is gorgeous, the atmosphere is unlike any I've seen. The combination of natural elements used in the design and decor makes coming here the most enjoyable part of my day. They have a wide variety of equipment that makes every workout unique, and the classes and instructors are a ton of fun. The staff are consistently upbeat and they genuinely listen to concerns and respond appropriately. It's not very busy so there's lots of room to move, I never have to wait to use something. I would recommend this place to all of my friends. I just wish there were more locations.

Love this gym its quite and clean people leave there bags unlocked becuse it's so safe equipment is all in great condition. I'm not a fan of the music tho to be honest bit that's just personal preference

Best kept secret in Calgary. Great classes, friendly and helpful staff. Not crowded at all. Challenging and enjoyable classes with excellent instructor.

I'm very happy I joined here, the fitness classes and trainers are knowledgeable and friendly. It's like a happy little family and I felt welcome from the start.

Amazing gym for anyone. The staff are incredibly helpful and approachable. They keep all the equipment very clean and maintained.

Modern equipment, clean facilities, super friendly staff, and one of the few gyms out there that isn't excessively crowded.

Highly recommended gym.

Big sky is awesome, all the staff is very friendly and welcoming when you walk in, equipment is always clean and on place. Great place to work out

Amazing gym! Has great staff, and the guy who opens every morning is awesome!

Great place run by great people. Don't listen to the fakers...

Favorite gym in the city! Always clean and great staff!

Great staff, friendly and helpful. Fantastic facility, clean, bright, open. Very good pricing for overall experience. Very good value.

Staff is great and very friendly. Gym has a chill vibe.

Great gym and awesome staff would highly recommend going here its very clean as well kayla and courtney were awesome when I first walked in

Absolutely love this gym. Great facility and location, all the latest and greatest equipment, and AMAZING staff. They are helpful, friendly and enthusiastic, but best of all they really make an effort to get to know you!

Women's only side front desk staffed by men. Announced new higher fees are coming. Doesn't look good.

Don t want to be rude, but whoever left 1 star reviews are complete idiots!
What is there not to like about our club???
Low membership cost and they sill wine about it. Jeez.

All the trainers are very helpful. The classes fun and always a challenge. The facilities are clean and the staff friendly.

Ever since I signed up, the staff at big sky have been more then accommodating. They created morning classes for my friends and I. Always want and respect the feedback I give. Excellent facility and lots of variety of options for your workout needs. Highly recommend you make this your workout facility.

great overall experiance, great environment, friendly staff, friendly peoole overall, welcoming environment, non-jugmental place, no waiting for equipment...

This gym is great!! Staff are friendly and know you by name (makes it feel more than just a gym). The gym floor, and change rooms are clean at all times. For what this gym has to offer the price is great. Would recommend to anyone.

The club is better then most in the city , its got great staff who remember you by name and great prices what else could you want. I would recommend this gym over any in Calgary its quite and not busy so i can work out without having to wait on other people. If you haven't been here you must come down and try it out.

Nothing but great things to say about Big Sky
Big, spacious training floor, lots of equipment means I can get my workout done with little to no waiting
The staff here has been great at keeping me motivated. I get greeted by name at every visit and am treated as far more than just a monthly payment. The staff know my goals and keep me working towards them. I recommend this club for anyone looking to seriously make a commitment to their personal fitness.

Visited their Douglas Glen location. Wasn t impressed at all. This club lacking in customer service and needs to improve their facilities.

All the staff are so friendly and helpful. Really like the atmosphere here and it's never too busy. So happy I have a membership at Big Sky

Amazing staff, great members! A big upgrade from all other big box gyms.

I've been going to Big Sky (formerly NSD) for two years and I've always been impressed with the quality of staff, equipment and cleanliness. The overall environment is a positive, non-hostile space for women to work out in. It's quiet and private so you can put a great workout in without feeling like you're being watched or judged.

Great gym awesome Martial arts center. Helpful staff.

Been hitting the gym for the past 3-4 years. Originally started at YMCA but due to covid have relocated.

At first glance it doesn't seem like there's a lot when you walk in. But when you actually start to get around and figure out what's all here (spoiler alert. There's lots) it's actually the perfect gym IMO.

I have yet to find a machine that I need. Glute ham raises? They got that, 2 seperate deadlift platforms and 4 racks? Lovely.

Everything is spaced out for safety and sanitizer/towels are on site for you to use, sorted between "quarantined" and "sanitized"

Did I say they got a free week to try it out? You better come and try it, I'm telling you, you will love it.

Favourite gym in Calgary! Always super clean and has every machine you need. Staff and people are really nice too! Highly recommend :)

Big Sky Fitness is an amazing gym and I have loved it ever since I started going there. The atmosphere is welcoming, every stuff member is friendly and the fact that they are willing to help you every step of the way is amazing. Definitely recommend it to any one and everyone.

Big Sky is a GEM! Not only is the interior STUNNING they have so many classes that really help me switch up my workouts! Love love love! Thank you <3

Wow all I can say is this place is amazing , super clean and great staff. I always see a young girl working on weekends since I am just visiting I just do the drops in which are good price I was helped by the name of Chantelle and she is always smiling and is so accommodating even came to change the channel so I could watch football I appreciate the levels of service and believe all gyms should be like this ...She gave me wonderful service even though I m only in town for a couple more weeks I recommend stopping by the staff really care and are always willing to go the extra mile I don t typcially write reviews but I had to regonzition to this place , thanks big sky , hope this will open up near where I live .

I ve been a member at this gym for over 4 years now. The staff are so friendly; I m sure anyone walking through the doors feels welcomed. I emailed the gym with a concern and had it passed all the way up to the owner within a day. And Brian (the owner) was so understanding & transparent about it all. The equipment is seldom out of order and when it is, things are fixed in a timely manner. The cleaning staff may be the true shining star here as I ve never once thought to myself this public facility could be cleaner. It can be busy at peak times but other members are courteous & respectful. I truly can t say enough good things about this business.

The gym provides a variety of equipment that can support multiple training programs, catered to any individuals fitness goals. It offers the flexibility to integrate new exercises into your workout regimen.

What you want from your time at the gym really depends on how you approach your workouts. Big Sky offers a really social atmosphere where you can converse with like-minded people. Alternatively if you prefer solo workouts, no one is going to bother you.

*Updated Review*

I posted a negative review about a week ago for my wife as she does not have a google acct.

It was an issue regarding billing after my wife could no longer attend the gym after a major surgery.

This issue was handled by Brian the owner very quickly and with the utmost professionalism once he was made aware of the situation.

Many businesses fail on the service part when it comes to returns & cancellations of products or services as these issues do not add to the bottom line and are often overlooked as part of normal customer service.

Thus, the reason for an edited review and thanking Brian for taking BSF's Customer Service to the next level.

Most people would not return to a business out of embarrassment for writing a negative review. Due to the Service & Professionalism by Brian on handling this issue my wife says she will be back when she is ready to do so and will also recommend Big Sky Fitness to to others.

Great gym with a great atmosphere. The staff are very friendly and treat you like family.

I ve been coming to Big Sky for a couple of months now and am very impressed. The staff are friendly and keep you accountable even if you re not working with a trainer. The equipment is in great shape and there s little to no waiting for equipment. I highly recommend this gym it s an excellent option for the Deep SE!

Beautiful gym with a wide variety of equipment. I'm anxiously waiting for the spin bikes to come in

Amazing club with a hybrid boutique style, not large box thinking gym. Friendly and attentive staff are a refreshing treat to walk into before you channel your inner self to get a sweat on. The positive energy flows throughout the club facility and group classes as well. Wonderful Spin, TRX, Boxing and Kickboxing Motivators instruction and amenities inspire and motivate for a healthier you, and Pro Shop with all your boxing and yoga gear at your fingertips. And the feel of the club with the outdoors being brought to you on the inside really is refreshing.

Best gym in the city I cant help but laugh at the people who leave 1 stars this gym is a community and a great place to come all the staff are friendly and make you feel welcome the pricing is like every gym they always have promotions going on , its open space , lots of space to do your own thing , love the group classes , if you want to go to a gym that isn't crowed come here its a great space. its different from other clubs because they have so much to offer its not open like most gyms hours but that dose not matter to me , you get for what you pay for at the quality of staff is amazing join!!!!!

Great gym, I love the new changes they have made. I really enjoy the classes that they offer at the club. My favourite class is strike master.

I have been coming to Big Sky Fitness for two weeks now and I can honestly say that it's probably the best gym atmosphere I have been a part of. The staff is so friendly, they introduce themselves to new members and always greet you day in and day out. The course instructors provide challenging classes and push you further with encouraging words. Kay is the guy that got me set up here and he is absolutely awesome. He checks in all the time to ask how I'm doing, how my progress is going, and if I am enjoying the many things the gym has to offer. I would recommend this place to anyone who is looking for a judgment free place to work out and to anyone looking to take their fitness to the next level.

staff is always welcoming and kind. everyone always helps you out. Gym is well rounded and has alot of equipment to use.

Been going here for 3 years now, awesome gym to workout at, everything is well maintained, staff are great, and trainers know how to push you to your limits