Best Western Royal Brock Hotel

Best Western Royal Brock Hotel Reviews

Reviews 539
4.3
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Business Networking International, a group of busi...

Business Networking International, a group of business professionals that I meet with weekly has used the Delta s space regularly. What impresses me is the food is excellent and staff are professional and friendly.

It was a great experience staying here. Their kin...

It was a great experience staying here. Their king room comes with a small kitchenette and livingroom/office type area. I was in town for a week for a conference and meetings and it hardly felt like I was in a hotel most of the time, which is to say my stay was quite comfortable. The conference facilities were well-managed too.

From check in to check out, amazing service and fr...

From check in to check out, amazing service and friendly staff made us feel very welcome on our 3 night stay. Rooms were well stocked and clean. Comfy beds. Food was also second to none. Fresh and delicious. Our football banquet catering was efficient and delicious too! Delta Guelph gets 6 stars from me.

Had an amazing stay when I was in town for my brot...

Had an amazing stay when I was in town for my brother's wedding the rooms were very clean greeted at the door and the cleaning lady even came up while we were getting ready and offered more fresh towels and supplies as well as reminding us to crank the AC in the suite we were getting ready in. Definitely recommend and would stay again.

We were upgraded to a king suite which was amazing...

We were upgraded to a king suite which was amazing. Great room and service. My only complaint was that the Kleenex and toilet paper was like rubbing your body with sand paper. You'd think with such an up-to-date hotel, they could afford better bathroom tissues.

rooms were nice service not so much. we booked 1 r...

rooms were nice service not so much. we booked 1 room on a Friday night while they were telling us Saturday was not available. then they called back to tell us Saturday was available then booked us. but the booked us another room so following our stay we had 1 no show and got charged an extra 154$. they would not return the cost either. 1 star for a beautiful hotel only and lucky at that. con artists through and through

I attended the Royal Wedding Show for work this pa...

I attended the Royal Wedding Show for work this past weekend. The conference centre at the Delta is something else. Very bright, clean rooms and wide halls. It's a separate building, so the odds of disturbing guests are nil. Delta staff were a rare sight, but issues that cropped up with the function seemed to be resolved quickly and effectively anyway -- just how it should, really.

Currently staying a few nights at this hotel due t...

Currently staying a few nights at this hotel due to the passing of a Family member.
I can't say enough about the staff here! Every single person on every shift is incredibly friendly and helpful. Our suite is very clean and welcoming. I accidentally locked myself out of the room, and someone from the front desk was able to let me in within minutes, thanks to a house phone beside the elevator.
We ordered a room service dinner from the restaurant downstairs
(Bar Mason), and it was delicious! Clearly, the restaurant kitchen staff take pride in what they serve. I recommend the caesar salad... a whole intact head of lightly-grilled romaine made with all local ingredients. Usually, I stay clear of a $14.50 salad, but this is exceptional! House-made dressing, pancetta, shaved cheese. Exactly what a caesar salad should be. Fish and chips were equally delicious and obviously made with care.
Great experience so far!

The service here was absolutely amazing, especiall...

The service here was absolutely amazing, especially from a girl named Ashley at the front desk. The rooms were very clean as well. Overall the staff was very professional. I highly recommend this hotel.

This is a really nice hotel. The rooms are spacio...

This is a really nice hotel. The rooms are spacious and very comfortable. The staff are great. Very friendly and helpful. The restaurant was good. Only thing is the bar was closed afternoons.

Walked into a clean and modern lobby with the fron...

Walked into a clean and modern lobby with the front desk in direct sight. I got upgraded to a queen suite upon check-in. My suite includes a separate living space from the bedroom. Living space includes a pull out couch that faces the 47" flat screen tv. It also has an office space that includes an ergonomic chair with easy access to the network cable and telephone. The suite also has a small kitchenette that includes a small fridge, microwave, coffee maker, kettle and sink. The bathroom is updated, modern and well lit. Shower was spacious and clean. The bedroom has a queen, 40" tv and a chest. It opens up to a balcony/patio space (not much of a view). There is a lot of storage room. I chose an eco option to not have house keeping service come in until check out... 2 trees were planted in my name. I requested a robe to reduce on towel use, which came promptly after requesting it on the phone.

Amenities include a small gym, restaurant & bar and conference rooms. As a guest you are welcome to use the gym across the parking lot for free (Movati). Parking a vehicle is $14/night.

Would highly recommend this hotel to anyone who is coming into Guelph foe a quick visit, conference or work related event.

I attended the Children's Foundation Gala "Around ...

I attended the Children's Foundation Gala "Around the World" Gala at the Delta. The staff were fantastic, the meal amazing, and the entire night ran smoothly. I cannot praise the staff and management of the Delta enough for the hard work and effort they put into making the night so special.

Great room

Great room
Great service
Great concierge
Great staff

Hotel was clean. Beds and pillows are terrible and...

Hotel was clean. Beds and pillows are terrible and need replacing. Beds are lumpy and we kept rolling in to the center of the bed. Pillows aren t any better. We asked for new pillows. One of the four they brought us was acceptable. Three of them were half the size. It looked like they shoved a small old pillow into a large pillow case. It was still lumpy. I would not stay here again.

We needed a room late at night in Guelph as we wer...

We needed a room late at night in Guelph as we were there for a kitty emergency. The staff was incredible and friendly. The room was gorgeous and the bed was amazing! Wish i had one of those in my own room, really makes me want to get a king size bed for my own room. Overall 5/5 stars, oh and fresh fruit is awesome at the front desk at checkout! Would definitely recommend for anyone looking to stay the night or longer in Guelph!

Best Western Royal Brock Hotel

Best Western Royal Brock Hotel

4.3