Tiscali S.P.A. Review

Non-existent customer service, they don't care if you have a problem.

Bad customer service, as a bad manager. Requests for payment of unpaid invoices. constant disruptions regarding the internet. As a Sardinian .... I hope he can improve or otherwise it would be better if they gave themselves to horse racing!

Customer service from crap, yesterday 25 minutes. Then after two hours another 26 minutes. Today 35 minutes of waiting, then the conversation stops. Truly bad. I have the adsl at home and it goes and it does not go. I was hoping they were different.

PESSIMO, simply to report for fraud ...... total degradation ... disgusting, lousy, worst of all ... Galera for thieves ...

Actually passed from 4 months to another operator, I was paying the third undue bill. If I didn't notice how much they kept on making me pay thanks to the RID still active? After 20 'on the phone, the operator "valentina" dismisses me simply by saying that he reactivates the practice of withdrawal of the contract for passage to another operator and closes the communication in a nanosecond. Bad! Never again!!!

They have no respect for customers. They even deleted years of email history for me with no explanation probably for reselling the metadata. Stay away from this company

. A week of messages with a help desk. Which only responds automatically. A week without internet and telephone. Impossible to talk to someone. I'm not serious I'll leave it as soon as possible.

fail soon ... 2 unauthorized charges ... it's called theft !!!!!!!!!!

Terrriiibbbiileee zero night lighting ... Tristssiiimoo

Bad technical service, from Thursday 23 November I do not receive e-mails on Tiscali after 5 days I am still with the problem

Non-existent and useless customer service. Everyone ignores them

Giving him "incompetent" would compliment them.
After years with this manager, the real problems of Tiscali have arisen out of the first problems encountered in the line.
Seriousness equal to 0 with totally useless customer service and / or assistance.

I'm not even able to do an activation. Customer service run by rude (after endless waiting, they pick up the phone after putting you back on hold), incompetent and liars. If you want to go crazy, choose tiscali. I await activation from 68 (sixty-eight) DAYS.

Totals incapable and LADRI.

ABSOLUTELY DO NOT CHOOSE TISCALI.

Serious company, efficient but above all convenient.
Thanks and Congratulations to Erica & Customer Service Staff.
Best wishes.

Non-existent customer service, unreliable company ... rude telephone operators ...

bad
Assistance inexistent rude and incompetent, leave you without phone and internet without giving you any kind of explanation and there is no way to talk to us. In particular I point out the rudeness and arrogance of Marcella. No more tiscali. Do not be tempted by low rates, you will pay dear ...

La migliore azienda di servizi ADSL e Fibra, che nonostante i bastoni fra le ruote di Telecom, offre la miglior tecnologia nel campo internet a prezzi ottimi

One year later, they are still awaiting reimbursement for sums unduly received. Slack .... crap!

they don't even deserve a star I could say a lot worse but I abstain

I confirm .. very bad customer service ... for days I have been trying to call for a quote ... but Nada..always busy or unreachable ...

I made a contract YEARS FA which quoted 19.90 forever, in the midst of a pandemic they change their contract, increasing it, despite the fact that every modification or contract is void in a pandemic. REALLY BAD

Bad. Last November I deactivated the service after years: obviously in addition to the legitimate warning, they pull out as soon as they receive the warning, but they round up when it comes to calculating how much is still due. At the end of January they charge the bill as usual, I call in February because the accounts don't come back to me, we have to wait for bi-monthly billing. In March it turns out that they owe me money, in May I forward a reminder ... In short, I'm still waiting and I'll talk to those who protect consumer rights. I am convinced that if I owed myself more than 40, they would not have waited 10 months. And a doubt arises: how many are losing, inflating their pockets?

The problem is in assisting customers: the only thing is to send them a registered letter.
Calling them by lines is not expensive!
Why didn't they install any telephone line for themselves ?! Can a phone company not expose a decent phone number ?!
Their web-based dialogue module - they have also made an app around it - is of little use if they are connected to the web.
However, messages that I had sent disappeared from there.
However, they responded after a month and were vague in 2016; and they haven't answered me yet after almost a month in November 2017 d.C ..
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(2019dC) Dysfunctions and inefficiencies can more or less happen; soliciting after years payments for them, even using the GeRi company, denotes an arrogant arrogance. Declasso from 2 to a star and I strongly advise against Tiscali.

You are thieves you made me make the contract online and in the end mj you sent a broken adsl and now you have the courage to disconnect the phone in the face shit scammers

Ample parking ... and where do they park? In the middle of the road ... but apparently is the nessuno..non road even come to think that in an emergency spaces are limited ..

It's always me, I update you on the service already judged to be bad, maybe it's still too little to say bad. I will briefly summarize my story.
I made a contract with Tiscali, dated April 19th, I received the modem 11 days later on April 30th. The service did not work (neither phone nor internet immediately). Needless to say, I immediately opened the fault on the same day, that is April 30th. I was told that within a maximum of 4 calendar days I could finally use the services I signed up for. The days went by and I was always the one who had to contact the Call Center at 130 at my expense. Needless to say the expectations that sometimes they were even 40 or 50 minutes to be able to speak with technical support. Moral of the story after almost 25 days of failure, I could finally use the Tiscali service. Unfortunately, however, everything lasted just 9 days, now since June 3 I am again without a phone and internet, and none of Tiscali has bothered to warn me, but it is always me who has to call ..... always at my expense, to be able to speaking with technical support, even if speaking with technical support, nothing is resolved, the sentence is always the same, "must wait patiently".
I'm tired, what do you say ....... I will keep you updated on my experience with Tiscali ....... maybe the advertising they do means something since it takes place in a WC.
Greetings to all, the next episode.
If you want, I can post all the faxes sent, all the certified mails sent and the screen shots of the minutes waiting on the phone, before I can talk to the technical support.
Hi Stefano.

I made the transition from ADSL to fiber optic in November and it was the beginning of a nightmare. Initially, it took them over two weeks to resolve the problem. Then, continuous disservices. I make the signal to 130 and this is lost on the street. Call to find out where they are, and there is no reported disruption. At this point, after the continuous disservices I ask to be able to go back to the old ADSL line and they are all annoyed, they tell me that there is no going back indietro. I have to stay with this badly functioning fiber

Worse than the worst I kept blocking the practice of switching to Vodafone by saying decommissioning line when I paid the usual two-month period upfront. stay away they are clowns and customer service is non-existent, I thank Vodafone who assumed all costs were not screwed

Office open to the public for nothing .... go to ask for help closing a contract and tell you to call the call center ... an advice ... Do not go that much does not serve

Bad service. Hours to 130 for solicitations ignored. Inability to contact them in person.

Arrogance, presumption, haughtiness and so on and so forth. This summarizes my opinion of their customer service. After having benefited from a mediocre service for a good six years and consequently having paid their remuneration indirectly, you seem to be interacting with the Marquis del Grillo .... of the series "I know I am you and you are not a c .... ". Happy to have given notice. No more Tiscali. Ana Dana Bordas

Bad Service 130; totally incapable and unprofessional staff; automatic service totally useless; MyTiscali account with options that are of no use; email accounts with aggressive advertising; obligation to purchase a product instead of the desired one; etc ... etc ... in a nutshell sucks !!!

The service doesn't work. Cancellation is an ordeal

I don't understand all these negative support reviews. They always answered me within minutes. Maybe it's just luck. However, I have the line since 2008 which has brought me only two problems solved in the day.

Whatever you do, do not subscribe to a telephone service with @TiscaliServizi Tiscali or their @TIM_Official subcontractors in Italy. Their customer service is terribly bad and they do not show up for appointments made.

I am following the bad experience of other users. If I were the CEO of this company, I would be ashamed as a thief to read all these negative reviews. ADSL line 20 mega practically goes to 2 mega in download and 0.08 in upload, blockbuster. Customer support manages to be even worse than their line. They manage to be punctual, however, in the issue of invoices, in that field they are unbeatable. I highly recommend NOT to SUBSCRIBE any subscription with this company. The only thing they understand and deserve are the revocation of the banking rid.

Environment with many monuments on the Tiscali campus

impossible to speak with an operator. asked for explanations at the head office but the extremely ineffective telephonist. bad. as soon as the contract expires, I go away for useless if we do not speak with an operator

Technical assistance non-existent, helpless and incompetent. Generalized problems throughout Italy and their answer was: "turn the modem off and on again.". Luckily the assistance is "TECHNICAL", I don't want to know what regular assistance is like.

Customer Service AWFUL !!!!! Careful, they activate you commercially, but then before the service works, they make you go through hell !! I have been commercially activated on April 19, it is on May 14 and the line still does not work ....... judge for yourself.

Bad assistance connecting with the switchboard a business, keep you waiting for hours.

I'm calling and they don't answer. I waited 15 minutes

I went from telecom to tiscali for convenience, and so it was, a pity that communicating with you is a business, I have problems with the landline that does not work, I tried several times to contact you, but the wait is exhausting.

VERY CUSTOMER SERVICE, UNABLE TO COMMUNICATE WITH ADMINISTRATIVE OFFICE.

I should put 0 stars for assistance! It's 2 days since I have no line and phone, at least I would like to know the times! No comment