BES Utilities Reviews

Shocking sales tactics - avoid at all costs - it will cost you lots of money and they are very very difficult to deal with.

BES NEED REPORTING!!! THEY SHOULD NOT BE IN BUSSINESS. THEY DESEREVE NO STARS AT ALL.... AVOID AND DO NOT USE THEM.......

This company has illegally given out customer data - rouge company

Worst company ever to deal with please be careful before you sign anything

3

AVOID! ONCE THEY'VE GOT YOU THEY WON'T LET GO. this company HAS to be run by conman, trust me you do not want to go with this company, they're really really bad. Nothing they did was right, go here at your peril, YOU HAVE BEEN WARNED!

This is the worst company ever existed! I've been forced to use them due to a contract from the previous owner, unfortunately!!!! Customer service is lazy, incompetent and rude, management is the same! Avoid waste time and money with them!!! They still own me a refund, and I have never seen it! Somebody should shut down this company!

I would suggest anyone looking for a utilities provider to look elsewhere. Unprofessional, clueless across the board no matter what there job title on the phone and appear to be a scam. Every single bill since being with BES we have had has More

Very poor customer care.Staff in credit control team was so rude and no helpful at all. Calling BES Utilities to sort out anything costs a fortune!!

Absolute joke of a company. They emailed me in AUGUST stating that I owed thousands in gas and electric from Jan-Sept 2020. I left the property in Feb 2019. They asked for evidence that was provided and it was ignored. After another call they then told me it was a final bill?! When they agree that I left 10
Months before the bill was accrued?! They have promised to contact me at least 5 times now and never have. I ll be registering a complaint after your 3 business days for a call is now 7 with no sign of a call. I can get the ball rolling then with OFGEM and the ombudsman then. You can t run a business like this, it s a disgrace.

shocking customer service, wouldn't recommend to a dog!

BES utilities called me and told me pretending to be Scottish power and told me I was unable to get the electric through them due to credit rating being low as I've just opened my own business. Then I was told I would have to go through with BES who would be the only company who would give me a contract. I was then transferred to someone at BES who went through the contract with me over the phone and accepted there and then.
About an hour later I was called by Scottish power to say when the contract would be sent through.
I was scammed over the phone with BES, I have sent a letter to cancel the contract but will see how hard they make it for me to cancel the contract.
Not happy I was scammed into this contract.
SHAME ON YOU BES.

Please avoid this company at all costs as they are under investigation by both trading standards and the police. Please avoid and go to OFGEM for help.

They have miss-sold my daughter a 5year deal tying her into a contract paying 5p over the average payment per KWH. The ombudsman will be contacting them soon

Having just moved into an industrial unit, I've been annoyed by multiple telephone calls from this firm. Every time they call, it sounds like a school christmas party going on in the background. Different story from each caller - who obviously doesn't have a clue what they're talking about.
Probably the most unprofessional bunch of idiots I've ever had to avoid.
BEWARE .... DO NOT DO BUSINESS WITH THIS BUNCH OF MUPPETS!!!

Don't use...paid a bill this morning then we cancelled the Direct debit due to the Virus, phone call just now threatening us, hang on, it's paid up, I am just covering us for the next few weeks... ...get some customer service.

They are a fake company ,try everything to scam you . Be awer from these thiefts!!

Joke of a company. I cannot advise anybody enough to stay away from this company. Avoid like the plague, otherwise you will regret all those wasted hours on the telephone, the harassment and the inexplicable lack of organisation. I gave a security password at least 20 times, each time they either don't log it or just have no kind of organisation or system to store it. Each time I speak to them they ask me again if I would like to set up a security password! This is just the start of how infuriating it is to deal with them. They don't store information, documents nothing and they don't seem to communicate with one another. You will receive 5 or more phone calls each day from them. They are just ridiculous and I can't advise you enough- STAY AWAY!

Would love to give them -5 can't understand how this company is still allowed to trade is for me a big question

Avoid at all costs.

Overcharging is rife, put you into a longer contract than you agree to. Tell you to give them meter reading (which is fine) then say don't worry about giving us another thats all we needed, then proceed to charge you estimated rates for not providing meter readings. Overcharged my shop during the UK lockdown period when we were closed for 4 months. Absolutely disgusting company, no matter what they tell you they are not the cheapest at all when you add on all the surprise extra charges.

i never ever have seen that bad customer service so please choose some other better provider

Fantastically stupid employees and company.

Trying to change suppliers away from these muppets was an experience I truly hated. Having taken on a new lease and wanting to change to my own preferred supplier was a truly awful experience.

I was called at least twice daily, I have blocked almost 10 numbers and they continued to call from new numbers. Te staff are arrogant, rude, aggressive and lie.

Granted I used several expletives

Communicate everything via email

Worst utilities company I have ever had to deal with, their abusive and obstructive manner has no place in business. I would strongly advise anyone to avoid this company at all costs.

The worst company I have ever dealt with in my life! (And I've dealt with some bad ones)


On hold now to them (27 mins so far)
AVOID!!!!!!!!!!

WORST COMPANY I HAVE EVER DEALT WITH AND AM IN THE PROCESS OF TAKING THEM TO TRADING STANDARDS AND RECCOMEND EVERYONE ELSE DO THE SAME

Awful Avoid ...Their Customer service line is a 50p/m premium hotline!

I have been trapped by this company for almost 8 years! if i could give them zero stars i would, customer service is ZERO! They would not deal with me because my name apparently was not on my own account it was a member of my staffs even though i had been paying the bill for 8 years and i'm the sole director at companies house. they blocked me moving to british gas about 6 times. How this company has not been shut down by trading standards ill never know. I would seriously read these reviews before signing up with them we can't all be wrong you have been warned!!!!!

Shocking service please ensure you avoid, I have emailed and called BES several times a day and I have been asking for the last 6 weeks to remove the electricity meter and I have made payment for this to be completed and any outstanding More

The most crooked utilities company I have come across, not withstanding their sheer incompetence in terms of customer services

Be very wary about this company, they called me pretending to be Opus Energy to try and con me into signing a 5 year contract on very expensive rates

Don't use this company, TERRIBLE CUSTOMER SERVICE AND NOT LETTING US LEAVE, DELT WITH THIS FOR 6 MONTHS ABOUT MOVING TO ANOTHER GAS AND ELECTRIC COMPANY, I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!

Would give them less than 1 star if able, terrible company. Can't trust a word they say. No customer service. Avoid at all costs

Total rip off merchants. Should not be allowed to trade.

Terrible company to deal with. They have already been fined by ofgem. I was lucky in that they had to hand back my contract due to court action taken out . My advice...do not pay their invoice until they give you a detailed breakdown of their invoice and once they have( it takes a while) do not pay it and query their breakdown. Again it takes a while for their reply..Keep on querying their replies even though they threaten to cut off supplies. This process for me went on for roughly 6 months. Keep all documents and the moment you spot something that is not correct, stop paying and let them take you to court.

Do not touch this company, even if you have a 300ft barge pole.

Complete disgrace of an organisation.

The staff are rude, they have you running around in circles chasing your own tail and jumping through hoops.

I've never left a bad review before but these are an abomination!

If ever you want to leave then good luck with that!!!

Worst energy supplier in the country. Very rude & ignorant staff. Can't wait till my contract is up. Can't understand how they're still in business.

1 star is one too many for this company. Completely useless, rude staff, billing issues, damage to stock on meter fitting. Now had my review removed from trust pilot even though I provided the information they wanted. Please do not use them.

These people are absolute con artists do not whatever you do go into business with them

They should not be allowed to operate! The worst people

This is a sham company. Do not enter a contract with them!!!
I left business premises 2 months ago, there are new tenants in the building and yet they are still billing me.
It's takes 40mins plus to get through to anyone on the phone which you pay for and once you're there it can take up to an hour and a half to be told they can't do anything.......
Or worse fill out yet another form. Told all will be fine, to discover a week later everything is exactly the same.........
I've wasted so many hours and money now trying to sort this out. In what are already very challenging times.
Utterly disappointed. If I could have left a minus review I would have done!

Absolutely shocking how this company gets away with ripping off small companies.
We've got everything invested in to are business and BES are crippling us. We really need help!!!!!!

We have a BES victims group please if want to join our 'ever growing' group make yourself findable it helps if your google image is same as social media image or your business is findable. You are not alone.

This company uses Practices that are purely just short of the criminal offence of Blackmail

Have used BES Utilities for 7+ years been okay of sorts. Checked our invoices over the last several months and BANG they have been ripping us off.
BIG TIME .
Phoned and spoke to Billy who sounded like he d swallowed a tank full of Helium and he told me we are in a 5 year contract recorded on the phone .
I asked for proof and he said he would email over an attachment with the recording. Now they have frozen my account so I can t see my invoices and I m going to call Watchdog and see our solicitor . Don t use this Company they are crooks.

These CLOWNS took over the wrong gas meter in my property. An ERRONEOUS TRANSFER. They admit the mistake after months of arguments. They still take money every month from my account.
Every time I call they say they will call back and never do.
Today. I will turn off the gas to all of the flats upstairs I've been paying for.
Let's see how fast they act when the people upstairs complain. I'm sure the press will be called
I'd give minus 100 stars to this company. The worst customer care in the Entire Universe. DISGUSTING

Bad service ,taken money from yr bank unknown to you and not a arranged payments.
Not recomended!
They claim to be cheapest but they charge you more once you agree thier service!

If I could give negative stars I would.

Worst customer service I have ever experienced. Don t touch them a barge pole.

Absolute rip-off merchants.

In my 30 years dealing with utilities companies, the majority of whom are institutionally useless, I have never come across a company as shocking as BES Utilities. I have already wasted hours of my life extracting myself from this outfit (having inherited them through a business purchase) so I'm not going to waste more telling the story. I can however summarise the experience in two words, which are... CROOKS & AVOID!

Absolutely shocking service , communication is non existent. Avoid this company at all costs

I was called by Action Energy, a BES agent, when I moved my business premises and after giving my electricity meter number was told that my existing supplier cannot supply that type of meter. I was then given BES as the best deal available. This I took although it was considerably higher than what I was previously paying. I spoke to my previous energy supplier when paying my final bill and mentioned about the meter. Guess what.... of course they can supply the meter!! I spoke to BES and basically was told tough, you agreed to the contract. BES use agents that tell lies to get your business. Stay away from this company.

SCAM lm not with this company and they sent me a bill. When l asked for my contract or meter readings they said they would not give me it! Avoid any contact with this company at all costs hence 95 1 star reviews just on google!

AVOID AT ALL COSTS!

We recently inherited this horrible supplier when we purchased our new company office. We found this out as a representative from the company came to our new office with a disconnection letter as the previous tenant ran up bill and left without paying. We submitted all the required documents immediately via email for but some reason they still cut our power off. We have x20 staff who now cannot work and we are loosing business by the minute. I receive phone calls daily from their sales team trying to lock me into a new contact to speed up the change of tennacy process...... (Essentially blackmailing us to get the power back on) Funny that as when you want to sort more important issues out they choose to ignore you. I have now reported them to ofgem while I wait for them to put the power back on and allow us to switch supply. We are now 7 days without a power supply.

Avoid this awful company at all costs. BES Utilities and their so called "3rd party" brokers tricked me into a 5 year contract by lying and impersonating the account manager at my energy provider by name, which I had foolishly told them thinking it would get them off my
back.



That was 3 years ago and now they've been fined by OFGEM and I have my money back but despite that it seems nothing has changed and it's
business as usual at BES Utilities. It's outrageous and they should be
shut down.

Very noncompetitive pricing. Would move in an instant if possible

Stay away from this company. The customer service is truly appalling. The hassle I have had when moving is unreal. No problem with any other utility.

Been with BES for a few years now, always happy with the service....

PLEASE AVOID: I have was miss sold by the brokers they use (who they say are not liable for) and have not been able to cancel or get out of this contract, with trying blocking, emailing complaining. There is no cooling off period, no More

Horrendous parasitic company. Avoid them at all costs. Going through the ombudsman at the moment in hope of getting back the thousands they have taken from my small business.

DONT GO NEAR THIS TERRIBLE COMPANY - Our tenant moved out and put the bills in our name, we can t change or amend the details (including supplying new tenant s details) as we can t pass Data Protection. WE Can t PASS DATA PROTECTION as the account has no details on it other than our name :) - IDIOTS

Shocking experience! Change of tenancy office absolutely useless!!!!Took me one month and infinity calls to get thing sorted! Stay away from this company!

One of the worst companies I ve ever dealt with. Constantly lying and going back on their word. Saying we were in contract when we weren t so they could continue ripping us off with their outrageous prices. We only found out that we weren t in contract when a different department called us the day after we tried to leave for the third time asking if we want to renew as we re out of contract. Since we ve left, we re paying less and receive better customer service.
Save yourself money and headache by not dealing with these amateurs and going with one of the big 4 energy companies.

I have been wondering was is happening for several months now, but after reading other reviews it makes more sense. Online portal hasn't worked for several months, and bills keep being generated wrong. Smart meter installed never works. I was new to business when they roped me in a few years ago, it's a shame companies like this exist - they telephoned me pretending to be the broker but weren't. Every 6 months their prices increase. Very poor.

Avoid avoid avoid. Absolute disgrace!! I am 6 months into a complaint with these idiots. They are shamefully rude and lie to your face. I am now involving the ombudsman! Can t believe the stress these have caused me . Absolute bullies !!

Far better service these days than one previously experienced when dealing with BES. Bills are accurate and fair prices upon getting a renewal rate

Atrocious customer service. Whenever I've tried to get in contact with someone, it's proved impossible. Their website never accepts our meter readings and nobody ever responds to us.
Absolutely appalling all round.

Stay well clear of BES the worst company I ever come across , thank goodness my contact is now ended .

Avoid they are crooks. Stay well away from them! Reported them to ofgem.

Until yesterday I had never heard of BES. I looked at the reviews. All one star except the one with my name against it, supposedly from 2 months ago. If ever there was a warning about a scam this is it. Pure lies and fiction.

Scum of a company. bullies doing everything against the law. would give them a minus but google doesn't allow me.

Absolutely disgusting people they stolen 2500 pound ftom my account when I had my shop shut with no electricity connected absolutely terrible company, don't touch them.

they are thieves I have been with them for 3 months and I have had absolutely incredible bills. I objected to the direct debit of my last invoice and I will change supplier even if I am bound by a 4 year contract I will not stay with them. terrible customer service !!!

The WORST Company Ever. They dont give a dam about their customers, they DO NOT like to communicate or do correspondence. i am chasing my refund from almost 2 months now. If they need any document they do not tell their customers and delay, customer has to chase them every day to check the progress or if they need anything. also they dont have a method where they maintain notes which every staff can check, so you have to give documents again and again everytime you ring them. Their Google Rating speaks for themselves.

Has anyone actually successfully got rid of these?
I was missold by telling me I inherited the contract from a previous tenant. They're going to be the reason I go under. They're now claiming I haven't paid when I can prove with statements that I have?

Madness, I have bank statements as proof!
They blocked my moves as a new tenant and said I had no choice but to be with them.
Currently talking to solicitors hoping they'll take me on as I can also prove they KNEW I was a new tenant from the start due to an old letter I found labelled 'Occupier' saying they knew I was a new tenant and to contact them with my details.

Disgusting!
Just con men & crooks!
Putting small business out of business!

DO NOT GET INTO A CONTRTACT WITH BES. I HAVE BEEN WITH THEM FOR 3 YEARS PAYING OVER THE TOP FOR MY ELECTRICITY. CONTRACT UP FOR RENEWAL AND DESPITE 6 MONTHS OF LETTERS TO SWAP TO MY NEW SUPPLIER THEY REFUSE TO GIVE UP CONTRACT. NOW IN TALKS WITH AUMBUSMAN.

This company are a total waste of time. My elderly mother was conned into
entering a contract for phone and broadband, when they realised we were already in a contract with BT for the broadband they went ahead and took the phone line, we now are tied to BES for 4 year with a very hefty cost to get out. they do nothing apart from call BT if there is a line error!!

A TRULY DISGUSTING COMPANY

Search for them yourselves on Google and put any of the following keywords after their name.

POLICE
OMBUDSMAN
TRADING STANDARDS

All these negative comments mirror what you read elsewhere on the Internet and reflect what they tried doing to me.

DO NOT GET INVOLVED WITH THEM THEY WILL RIP YOU OFF.

DO NOT TALK TO ANYONE AS THEY WILL SIGN YOU UP WITH A VERBAL CONTRACT.

Wow 1 is too high. Well over a thousand pounds in credit and they zero the balance -maybe a bit sneaky ? Agree a new standing order at zero and they still want to charge more. Communication is extremely difficult with long delays via email and a premium rate phone line which takes forever. Have updated contact details multiple times but reverts back to original. have zero faith in this company. If you have a problem make sure it is lodged as a complaint at the earliest opportunity then you can fall back on The Ombudsman

Absolutely vile company who prey on small businesses and the tie them in to never ending contracts with very cloudy terms & conditions. I took over a tenancy of a property and these were the suppliers attached; they refused to allow me to leave their company despite the fact it wasn't me who entered to contract with them - they claimed the premises was under contract, not the tenant.

I then had months and months of problems before my business went bust and I had to leave the premises. They continually overcharged, and not by a few pounds, but by thousands. They billed me for the previous tenants outstanding bills, refused to provide me with clear bills, cut off the energy supply twice and then charged me hundreds of pounds to reconnect it, even though I had done nothing to permit the energy being cut off. I couldn't access my unit for a month as the premises was operated by an electric shutter, so no energy, no entry. However they still billed me for energy when the unit clearly wasn't even accessed. My unit then sat empty for 4 months when I gave up and closed the business. I was not operating and trying to get out of lease and other contracts; they charged me phenomenally for energy usage even though I hadn't stepped foot on the property for months. I eventually got out of my property lease 4 months ago and they are still trying to bill me for usage even though I did everything they told me to to close my energy account with them and transfer to the property's new tenant.

The call handlers and rude, they make up terms and conditions as they go on; I just got off the phone with BES now and one of the call handlers tried to insist that I was still responsible for the energy even though I have provided them evidence that my lease has ended and supplied them with the landlord details. Legally, I have absolutely no responsibility for the energy but they will charge whoever they can.

AVOID THIS COMPANY LIKE THE PLAGUE. THEY ARE PARTLY THE REASON MY BUSINESS WENT BUST AS I JUST COULDN'T KEEP PAYING THEM ASTRONOMICAL AMOUNTS OF MONEY AND HAVING MY ENERGY CUT OFF WHEN THEY FELT LIKE IT.

They're utter ars hol s. They had the contract for the premises I took over, charging an astronomical rate as that was their 'emergency rate'. I could sign up with them to get a normalish rate, though if I wanted to change supplier they said that would take at least 6 weeks, more like 8. I had to sign up with them to avoid paying hundreds of pounds for a few weeks electric. Dic s

Not deserving of 1 star

Awful company,they still call my old premises and ask for me, useless customer service, they want your photo id, solicitor letters and even a hair and plasma sample to leave their company, take my advice, YOU WILL NOT SAVE MONEY BY STARTING A DIRECT DEBIT, this means they will more or less take what they want and be completely incompetent when claiming it back.
Full of lies, NO WONDER THEY GOT FINED IN 2016 FOR LYING ABOUT CONTRACT.

They used rogue agents to keep making phone calls to the shop to steal the energy accounts. They tricked a shop staff into signing a contract with them over the phone and took the energy accounts over without knowing who the shop owner is.

I have called dozens of times arguing about this, but they will never ever release the energy accounts. Now I am tied to their 4 year contract with expensive rates.

If you hear BES from a cold call, they will say whatever they want to threat you, pursaude you, trick you into signing a contract with them. You must tell them not to call back and hang up the phone. Otherwise you would end up in the same misery.

Avoid them like a plague!

The most horrendous company we have ever come across. Staff lie, unprofessional and use pressure tactics.

They failed to send documentation and have been billing me wrong for my electric.

They are a disaster and you must avoid at all costs

This is the worst company I have ever had to deal with. There customer services are just useless. DO NOT TRUST THEM TO DO ANYTHING RIGHT. If I could give them no stars I would.

Shocking company to work with and very poor customer service.