Love the store itself, but the staff need to serio...

Love the store itself, but the staff need to seriously reconsider their customer service.

On one occasion my friend and I went in to look at evening wear for a formal event we were attending and spent the entire time being silently followed by a member of staff. She didn't greet us or offer assistance, just kept watching us like she expected us to make a dash for it with an armful of dresses. When another customer - an older lady - appeared, suddenly the shop assistant was all smiles and charm and asking if she needed help looking for something in particular.

More recently the same friend and I went in to look for a hat for Ascot. Whilst trying them on, a member of staff descended and (without greeting us) told us to be very careful with the hats as they were very delicate (not incredibly polite, but not an unreasonable direction). However after explaining that we were looking for something to wear to Ascot, the shop assistant pointed out that these particular hats were 'very expensive' and were we 'sure we were looking to spend that much money'. The last time I checked, it was not an employee's place to question a customer's financial position or insinuate that things were out of their price range.

On both occasions I have been convinced by their rudeness and snobbery to spend my money elsewhere.