Beach Realty & Construction Reviews

This company is currently refusing to provide any refunds to customers whose travel is being disrupted by COVID-19. I booked a stay for June back in February and due to flights being cancelled and the implementation of a mask policy with the airlines, we have decided to cancel our trip. Kitty Hawk Rentals refuses to update their cancellation policy due to COVID-19, or work with me in any way, and instead is insisting on the original cancellation policy despite there being a global pandemic.

I have left a message for a Manager, Carrie, and she did not call me back. She instead let the receptionist be the bearer of bad news (who I felt bad for). A receptionist shouldn't be having these conversations with customers. I received an email reiterating the original cancellation policy without any contact information. THIS BUSINESS DOES NOT WANT TO HAVE THIS DISCUSSION. How businesses treat people during this time is indicative of their character. Kitty Hawk Rentals is maintaining a ridiculous cancellation policy during a global pandemic. If you decide to rent one of their properties, do not expect them to make any exceptions regardless of the circumstances.

Home built by this company inferior construction. Full exterior wall had to be rebuilt due to poor quality of construction and improper flashing installation. Water leakage caused entire wall to rot in two years and be replaced at a cost of $ 30,000.00.
Additional flashing and water leakage issues continue to develop over time.

ZERO STAR rating of BEACH REALTY NC management company! We chose a home with both a pool and a hot tub. When we arrived we quickly noticed that there was no hot tub! When we called we were told that there had not been a hot tub advertised with the property, that it had been removed in October. Guess what, we reserved the house in JANUARY! The 14 of us were called liars by Scott and general manager. Don't bother to rent from them if you expect to have the amenities of the home you had chosen.

Nags Head is accessible today for visitors and we have been unable to contact a live person at beach realty, We have not heard ONE WORD from them about the condition of our property. We have family scattered everywhere waiting for information. This is unacceptable. Communication is YOUR JOB.

The Beach Realty Sales and Construction departments have extensive knowledge on the real estate market and what it takes to build a home that can endure the Outer Banks weather. I would trust them to sell, remodel, or build my home!

The house was wonderful, but we PAID for the linen option and had no towels. I called EARLY Sunday morning and left a message. Two hours later, NO towels, so I called again and spoke to a lady. She said the towels should be here EARLY AFTERNOON. It's 10:00 now. That's a WHOLE DAY of our vacation wasted. Nice...

This company has no customer service standards. The house we stayed in at 72 Ocean Blvd (0036 A Shore Thing) was unacceptable. Completely filthy and had numerous safety hazards. Mold in the bathrooms/behind pictures, broken tiles, unlock-able doors, caked dust in the air filters, no working smoke detectors, cracked windows, broken electrical sockets, missing deck boards, and the list goes on. The company took days to respond to our complaints and then tried to place the blame on us as renters, stating 'we didn't follow the proper procedures for items to be fixed'. We ended up filing complaints with the Fire Marshall, planning committee of Southern Shores and the BBB. Only then did the company come out to the house to fix issues, on the day we were checking out. We will continue to spread the word through social media and go after the company for a refund.

Stayed with a house with this company that was in fine condition, but the archaic key drop off policy (instead of a standard lock box) added 2 hours to our ability to leave the OBX.

Extremely disappointed in the house we rented (Nauti Gulls) Our family is extremely easygoing but for $6000 per week we expect it to be clean. Upon arrival, we walked in and were hit with this foul odor. We got upstairs and it was even worse. Come to find out, the pan in the fridge was full of nasty sludge. We have four little boys under two and it was extremely dangerous to even sit outside on the balcony. Some of the balcony posts were lose and others weren t even attached. We were also left with broken chairs. The air vents were moldy and dirty; I don t think the air filters have been changed in months. On the first floor, it appears there was a bug problem because there were bug guts all over the ceiling. There was a vacuum in the house but we had to clean it before we could use it because it didn t even work. As a former property manager it s apparent that this company doesn t walk their home prior to new guests arriving. We will not be renting with this company next year.