Basil Ford Reviews

First arrival- no service representatives to be found. They did accomodate getting me in and out before my next appointment. Then they did not give me my car wash

** lengthy review**

I had a great experience with Basil & the service department recently.

I purchased a Chevy Equinox from them about a year & a half ago. The rear mail seal went on the SUV. I brought it into the service department & received a call that the job was not going to be covered. This was a $2,500+ job that needed to be completed.

When I bought the car I purchased the Diamond Plan Warranty. I still had my brochure & original contract for the warranty. I found the part on the brochure but I had but found out the category it is under was an "exclusion" on the contract.

So now, the warranty company is saying they will not cover the work & it was not their fault the brochure does not match the contract. I met with Jason, the service department manager, by the end of our meeting he agreed that this should be covered under my warranty. He went to bat for me and was determined to set this right.

Well, after a few days, he calls me to tell me the job will be covered 100%! It eventually had to get Chuck Basil involved due to the issue with the warranty company.

I am very grateful for the dedication & lengths Jason went to make sure I was not being cheated by the warranty company. He showed great customer service and proved why I buy all of my cars through them. I also appreciate the support of the owner in the situation and standing their ground.

Thank you Basil Ford!

Everyone was friendly and helpful, they did a great job repairing my vehicle

Despite my daughter changing her mind every 40 seconds, the salesmen and managers were absolutely incredible to work with. Thank you so much

Always a great experience. Jason Darrow and tge entire,service team always go the extra mile

It was a pleasure working with Tony on my last few leases. I would highly recommend seeing him if you are in the market for a new or used Ford.

Great service! "Woody" had fixed my alternator belt in just hours after another shop had my car for more than a week. Thank you!!!

When our RV broke down while on a 10 day family road trip, the folks at Basil Ford were tremendously helpful. They got our RV in that same afternoon, found the problem, and has us back on the road by 8:00 the next morning. We thought the problem was much worse than it was, but they were very honest, and the cost of the repair was less than the cost of the take-out dinner we had at the hotel that night. Very nice facilities, very nice staff, highly recommend the folks at Basil Ford Truck Service Center. Thanks guys!

I feel like i got a square deal,good value for my trade and leanne was great. She kept in touch with me and made sure all my concerns were addressed

Was treated excellent by Basil Ford , especially by Jordan & Jeremy , thank you again by the way ! I got my Ford Escape @ a price that I don't think any other dealer could of given me a better deal ! I usually dont like dealing with sales persons but it was a pleasure dealing with Jordan & Jeremy & Basil Ford ! So why waste your precious time going to any other dealers , just head out to Basil Ford & get the best deal possible & get treated like a person instead of a sale ! Carmen Gianquinto...

I had a recall that needed to be done on my car. I chose to go to West Herr Ford. Due to family reasons I chose not to go to West Herr Ford and chose to go to Basil. I explained the situation to the gentleman at Basel and told him that my parts are actually at West Herr. The gentleman at the service desk says that they are their competitor they're going to have to order a new parts. A month-and-a-half later I still haven't heard word from basil, so I called them and a young lady transferred me to the service department and the phone rang and rang and rang no one ever picked up. I figured they were too busy they did they wouldn't be able to do my car so I chose not to go to Basil. I choose not to go to Basel anymore due to that fact they can't handle their counter desk at service. If they don't answer the phone how can you be in business! I chose to go to delacy Ford! Delacy Ford was one of the worst places for me to take my car I will never do business there again! I will now be going back to West Herr Ford for now on for everything!

Andrew K, who always seems to get stuck helping me when I get my car serviced, explained various maintenance services to me, and why they would be helpful. He gave me options on what I needed done and what could wait.... they gave me a loaner so my Saturday wasn't wasted and washed my car before returning it to me.

They were great! Up front and no hassle! Show room was very clean as well. Very nice sales experience from start to finish.

The service center was great today. They also gave me a free car wash. Really nice experience.

This was my first purchase from Basil and I was pleased with the experience. The salesman, Frank, and Finance Manager, Don were very helpful with no pressure to get anything I didn't want or need. And the price was right.

Oil change, tire rotation, car inspection and stain removal from my very light colored leather seats! Aaron was my customer service rep. He was excellent and beyond helpful!! In addition to my routine maintenance, he got the stains off of my seat and vacuumed the inside. I had an excellent customer service experience at Basil Ford service area!! I ve been coming there for years and will continue to do so.

Tony T was my salesman and he went out of the way and make sure that I got everything that I needed

Fast and pleasant experience. Thank you all for your help.

No pressure. Knowledgeable staff. Smoothest automobile transaction I've been through

Did a good job on my wife's new car, rain guards, mud flaps! Excellent service.

They did a great job of replacing my battery and installing a remote starter!

Friendly people, great place to buy a vehicle and have service done there

Chad at the Walden location was awesome. I never felt pressured into anything. He listen to my situation and what I was looking for. The entire experience was great, from Chad to the finance to the delivery day. I love my newish Jeep. I would recommend these guys to everyone.

Very courteous service. Staff were detailed and clear about meeting the needs of the customer.

Although everyone was helpful and pleasant, I was a tad bit disappointed that the tech didn't notice the "brake light out" warning alert that appeared on the dash when he started the car. I forgot to mention it and it was therefore not repaired, so off for another service appointment I go.

I brought my car in because the low tire pressure light came on. I had to be at my training class at 8.15 am and the staff went above and beyond and out of their way to make sure I got there on time. They were absolutely amazing!!!!

Went in for NYS inspection. They told me I had a transmission leak and a right front axle leak in addition to needing front brakes.

I went to a trusted mechanic who restored my grandfather's car for a second opinion. No such problems found whatsoever. They took everything apart and took me back into the shop to show me what they were seeing (nothing).

This is not the first time I've had problems with the service department since I bought my car in 2016. I have given them more chances than they should have ever received.

Save your money and always, always question reports. Save everything (receipts, reports etc).

Andrew was very friendly and helpful explaining everything going on with my vehicle. Although it took longer than expected to fix. I'm very satisfied with the work done. Thank you

Andrew, as always, is such a pleasure to work with. As a woman were always Leary of being taken advantage of. I have never felt this way with the service I get at Basil. Thank you Andrew

Brought my car in for service, luckily I had an extended warranty. Was told the part I needed was on back order and wouldn t be available for over a month. Would not help me with a loner or rental car even though my extended warranty provides me with one. Also told me that if I wanted to expedite shipping from another dealership in Washington for the part I needed I would have to pay for it out of pocket

Mike and Anthony were amazing. I came in knowing what I wanted and I got exactly that. I'm extremely happy with my new truck and with the service I received. Mike even followed up a few days after I took my truck home to make sure everything was still going well. By far the best experience I've ever had purchasing a vehicle.

My wife and I really appreciate the professional and courteous service and sales departments at Basil Ford. That's why we purchased our last two vehicles from them. We recommend Basil Ford to our friends and relatives. Mike Worthington helped us find the exact vehicles we were looking to purchase and ensured that the vehicles were ready at the scheduled time of our choosing.

Prompt registration, service, and clean waiting area.

It was an enjoyable experience shopping for my new van.

Second time going through this dealership, both times were hassle free and able to be in and out quickly.

Great customer service, Blake gave me a great deal and was so helpful at getting me my first car!

Purchased a vehicle a year ago that I'm still making payments on. First I was told it was 4 wheel drive and didn't realize any different til I was driving it home an hour and a half away. Shortly after having it I noticed little bubbles on my hood. Needless to say at this point I have rust spots on the doors and rust coming all over the hood because they tried to cover it with paint and it all bubbled up and is now turning to rust! I still have years to pay on this vehicle and I get stuck with a rust bucket. If you buy from this place make sure you go through the vehicle inside and out with a fine tooth comb or you will get screwed over like I am for $15,000.

I had many mechanical issues with my car that I had bought only 14 months prior, that I had bought a warranty for. Initially, the warranty company denied my claim and I would ve been stuck with a hefty bill. Basil s service manager Dave really fought for me and what was right by me and ended up getting all the work covered for which ended up being 6,000 dollars. I ve bought 3 cars from them, but this time around I m very impressed with them and trust them with not only my car but my best interest. Props to Basil for sticking up for their customers and helping me out when I really needed it. I couldn t be happier and will always buy cars from them.

Everything from sales to services has always been a pleasant experience. They go above and beyond to be sure you are satisfied.

The young man who came right out to help me was a doll. He gave me an approx time for work - 1-1/2 hrs. However it was more like 45 mins or less! Very informative about alerting me about dirty air filter so I gave the ok.
The surroundings are lovely & check out w my Ford credit card made it a quick & efficient morning for me.
The nicest aspect, the young man told me he parked my car in front.......he parked it right @ the door ..... as if my limo was waiting. So sweet

Very helpful and nice, they helped me find the perfect car for me and was at a fair price! Thank you so much!

Although I did not buy my car here, I bring it here for all my services. Their customer service is beyond compare. They are the nicest group of people. I highly recommend them.

Vinny , aaron , and of course ben they did miracles to get me in the car i wanted , excellent service all around , id recommend anyone here . 5 stars !!!

Jose s attention to detail was impressive and very appreciated thank you for the good service and God bless you

Went to 4 different dealership basil best price by far. Customer service(Mike W.) Was great. Really listened to what I wanted and what I could do. And I could not b happier with my truck and with the bbn price. Even if u go to different dealership I would highly recommend stopping into basil before signing anything .

My husband had to turn in his lease and get another one. Due to Covid-19 this shopping experience was very different but our sales person Mike Worthington was absolutely great! I know I might have been a pain but he was very professional, very patient, knowledgeable and just a nice person. Experience picking up the vehicle with smoothly no problems. It was a clean, safe environment. Will definitely recommend and will be going back when it s time for me to get a new car!

I experience was great I purchased apart I need it, from the parts store. Although it was a Saturday I was in-and-out he answer my question and was polite

Always very personable and welcoming. They answer all my questions throughly.

Always a great dealership to deal with Jim Valiant best salesman there always very friendly and professional

Andrew was great. He pinpointed my problem in a timely matter. Very knowledgeable and I was not disappointed the quick service was very good arrive at 2:15pm home by 3:45pm. Wonderful job

Had my truck for 7 years and always had service done at Basil Ford. Never had a bad experience.

Basil Ford service is the best. They are very friendly And are efficient in getting service done on my car. There are closer Ford dealership service centers to where I live, but I always go back to Basil Ford because of their high quality service.

I was very satisfied with the repairs service people and Mechanic.

Outstanding service! Truck was ready when they said it would be.

They fit me in for an emergency as my brand new cars (purchased elsewhere less than 2 weeks before and now regretting not buying it from Basil!) windshield washer fluid wasn t coming out. Turns out the lines somehow were frozen, they flushed it and I was on my way! The staff was extremely friendly and took care of me! Next car will be purchased here!!

Very friendly and helpful. My car was finished on time

This is the worst dealership I ve ever dealt with
I ve had trouble out of my 2013 Chevy equinox
Since I Purchased it from them 3 Years ago

I brought my truck in this morning at 10:15am I was told it would be a little bit but not too long they d try to get me in and out quickly. I stuck around and expecting about an hour to an hour and a half wait. After that time passed, I looked out and saw my truck just sitting on the side of the garage. I watched as car after car which came after me was brought in and serviced. My truck sat there still. Around this same time the service Rep came out and said sorry for the wait it shouldn t be much longer. Finally my truck gets pulled in not too long after and I was out by 1pm. My service was great and the service Rep was great but it was a little upsetting to see my truck get skipped for service. All I was getting was an oil change, quick recall fix and inspection so I m not sure how this happened.

The device was excellent and fast. Very nice and helpful, they explained everything. I wouldn't go any where else. Ty basil Ford

Very friendly, knowledgeable staff, and great deals!!

Everyone was great found the truck I wanted and I was driving away in about an hour and a half super nice salesman wasn t pushy by any means asked me what I was looking for and put me in the direction of what I wanted financing was by far the best very honest and straight to the point couldn t ask for a better experience thanks Mike and Rob and Dan

Always a good experience thanks to Nick and Jordan!

Can't even trust dealers. If getting a used car, make sure you have your mechanic look at it first.

Customer service was great Salesman was excellent and I purchased great Vehicle more than satisfied. Thank you Basil Ford

Nick Valint at Basil Ford is a very respectful, attentive and knowledgeable salesperson. My experience there was a great experience. I was not pressured into anything, Nick listened to me and learned what i wanted and didnt try to push anything on me, and i respect that. I highly recommend going there you wont be dissapointed. I will definitely be going back there for my next vehicle.

Excellent. Everything about this dealership is fantastic. The feel is that you are family. From the car cleaners to the general manager Frank Smiling faces and plenty of knowledge is welcomed.

Great customer service, Aaron was a great help with my tire purchase as well as with other repairs that I needed. Truly satisfied with my experience so far!

Just took delivery of my 9th vehicle from Basil Ford. I could not be more thrilled with the process from start to finish. Shout out to Frank Zambito, Mariah Irish, Jordan Keicher, Nicole Hauser And the entire Basil staff. By far best dealership around!

We were happy with our experience with Basil Ford service department. They took care of our vehicle quickly and do a nice job. They notified me of all the repairs that were needed and approximately how long it would take to finish it. The cost was a bit expensive, but to be expected when having the dealer make the repairs.

Best customer service around. Sales staff (Nick) and finance staff super helpful, not pushy and very quick. In and out with your new car without a lot of wasted time.

Great experience leasing our new Escape. Quick and easy. Best experience leasing we ve had.

Christian was a great salesman that helped us find the vehicle we wanted at the price we wanted to pay.

Any time we have been to Basil Ford we have had nothing but positive experiences, from start to finish. We can not say enough about Mike McGill he has helped us buy our last two vehicles and he goes above and beyond what is required of him. We recommend Basils for all your vehicle needs.

Fast and professional service, I recommend to everyone, Basil Ford is number one in my book

Got my car in and done in a timely manner. Great service and work. Expert repairs. I never thought I'd choose a dealership as my regular shop, but they've won me over.

Always great customer service and service when ever I go.

I went in for a oil change, a tire rotation and a yearly inspection. The staff was super nice and friendly. Jose helped very quickly and was very courteous and attentive to my needs. The waiting Lounge was very relaxing and specious, with comfy chairs, popcorn, coffee and water

excellent customer service. my service rep, tammy was great and helpful throughout the whole ordeal!

For over 10 years myself and my family have done business with another Ford dealership & when it came time to turn in my parents lease we returned to that Ford dealer to try to lease another Ford. The payment wasn't right for my retired parents and the salesman promised me it was the best they could do and no other dealership could touch the deal....Well, i decided to give Colin Rose and Basil Ford a shot..... Words can not express what they did for my parents, not old did they smoke the other deal they put my parents in a fully loaded SUV at a cheaper payment... The deal was painless and ZERO stress or headaches. They weren't pushy or anything... My hats goes off to management team and Colin @ Basil Ford

Beautiful, Respect, Caring, Courtesy Organization. Would recommend Families & FriendsTo Basil Ford, because they was so concerned about our safety mechanics of our cars like we was apart of their own families! THANK YOU BASIL FORD YOU THE BEST!!!!!!!!

This place is a rip off they take the discount from the new car and add it to your trade so you think you're getting a reasonable trade but really they're taking away from the price of your new car not very good I could see right through their business strategy

Prompt and courteous service. I would go back again