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What reviewers say about Bartell Drugs

Generated with AI from 25 reviews on Trustburn · updated 64 days ago

Customers generally describe Bartell Drugs as a convenient neighborhood drugstore with helpful staff, a good pharmacy service, and a nice selection of toiletries, gifts, and photo services, though some have noted slow prescription filling and pricing higher than larger chains.
What does Bartell Drugs do?

Bartell Drugs operates as a family-owned drugstore and pharmacy chain in the Northwest, with 67 stores where customers can shop in person or place orders online.

What are the most common complaints about Bartell Drugs?

The most common complaints from critical reviewers involve rude or unhelpful staff and slow or error-prone pharmacy service, including one reviewer who reported being given someone else's medication and a transfer mix-up, and another who waited nearly an hour for a prescription that was supposed to be ready hours earlier.

AI-generated from reviews on this page. Verify anything important with the company directly.

grace Crowley
Reviews 1

The staff rarely know the answer to questions. I have yet to encounter a single staff member who has been able to correctly answer one question, regardless of the question. There is no manager nor contact information for anyone in charge which is why I am leaving a public review rather than a formal complaint. Before doing anything, I asked the clerk how the photo magnet process works and she told me that they just print out right here. After ordering photo magnets, it was made clear that they were not in fact photo magnets. They have sticky magnet paper that the printed pictures are stuck onto. Within 20 seconds of attempting to pay, I was chastised by Ms. Day about the amount of time it would take her to stick the photos onto magnet stickers and that she needed to leave to pick up her son. The very first thing she said to me was "the only reason I am here is to do these magnets for you and I need to go pick up my son." She entered into this conversation already irritated and in a hurry. One of the photos printed smeared and she was irritated and disrespectful to me when I asked for it to be reprinted. She stated that it would come out the same way. When I told her that I did not think I was being unreasonable she raised her voice and said "I will not argue with you," and began to make a scene. I asked for a manager and was told he is on vacation. I asked for his contact information to write an email. She paged a pharmacy assistant and he told me that there is no manager because the manager quit. I asked where I can file a written complaint. He said I could google HR and try that. I asked who his boss is and he got uncomfortable and said they don't have one. At this point I left the store and was told I had stolen the photos because I sould not pay to be treated that way. I used to come here for my monthly prescriptione. Never again.

Dina D
Reviews 1

I choose to support our local pharmacy over the Walgreens and CVSs of the city, and though they don't have as many sales or deals, they're very good in the photo lab, pharmacy, and elsewhere service-wise. Sometimes the clerks and I just chat and it feels like the pharmacies I remember from small towns I've lived in.

Melissa Moran-Hodge
Reviews 1

Love this local pharmacy! They are always quick with my prescriptions, even when I don't call them in ahead of time. Great variety of toiletries and accessories, as well as tons of small gifts, candies, and cards for when you forget a birthday or need a quick pick-me-up.

Young Jee Son
Reviews 1

Unfortunately, the pharmacy gave me someone else's medication and they did not catch it until I returned to tell them. And when I asked them to transfer my prescription to another pharmacy, they messed that up, too. This is obviously very dangerous and negligent. You do not deserve the current 4 star rating. Please do better.

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About Bartell Drugs

Bartell Drugs is the Northwest's favorite family-owned drugstore and pharmacy. Order online or visit one of our 67 stores today!

Bartell Drugs is a family-owned drugstore and pharmacy that has been serving the Northwest region for over 130 years. With 67 stores spread across the region, Bartell Drugs has become a household name and a trusted source of healthcare products and services.

At Bartell Drugs, customers can find everything from prescription medications to over-the-counter drugs, vitamins, supplements, personal care items, beauty products, and more. The company's commitment to quality extends beyond its product offerings; it also includes exceptional customer service.

One of the things that sets Bartell Drugs apart from other pharmacies is its focus on community involvement. The company partners with local organizations to support various causes such as education, health initiatives, environmental sustainability efforts and more. This dedication to giving back has earned Bartell Drugs a reputation as an integral part of the communities it serves.

Bartell Drugs' online store offers customers the convenience of shopping from home while still receiving personalized attention from pharmacists who are available via phone or email for any questions or concerns they may have about their medications or health conditions.

The company's website also features an extensive resource center where customers can access information on various health topics such as allergies, diabetes management tips and tricks for staying healthy during flu season. Additionally, there are articles on beauty trends and skincare routines that cater to different skin types.

Bartell Drugs' commitment to providing exceptional customer service extends beyond its brick-and-mortar stores; it also includes free delivery services for prescription medications within certain areas in Seattle. Customers can also opt-in for automatic refills so they never run out of their essential medications.

In conclusion,Bartell Drug's long-standing history in serving Northwest communities coupled with its wide range of high-quality products makes it one of the most trusted names in healthcare retail today. Whether you're looking for prescription medication or everyday essentials like vitamins or personal care items - you'll find everything you need at one of their 67 locations throughout Washington State!

Address
4025 delridge way southwest
Categories
Retail