grace Crowley

Review of Bartell Drugs

The staff rarely know the answer to questions. I h...

The staff rarely know the answer to questions. I have yet to encounter a single staff member who has been able to correctly answer one question, regardless of the question. There is no manager nor contact information for anyone in charge which is why I am leaving a public review rather than a formal complaint. Before doing anything, I asked the clerk how the photo magnet process works and she told me that they just print out right here. After ordering photo magnets, it was made clear that they were not in fact photo magnets. They have sticky magnet paper that the printed pictures are stuck onto. Within 20 seconds of attempting to pay, I was chastised by Ms. Day about the amount of time it would take her to stick the photos onto magnet stickers and that she needed to leave to pick up her son. The very first thing she said to me was "the only reason I am here is to do these magnets for you and I need to go pick up my son." She entered into this conversation already irritated and in a hurry. One of the photos printed smeared and she was irritated and disrespectful to me when I asked for it to be reprinted. She stated that it would come out the same way. When I told her that I did not think I was being unreasonable she raised her voice and said "I will not argue with you," and began to make a scene. I asked for a manager and was told he is on vacation. I asked for his contact information to write an email. She paged a pharmacy assistant and he told me that there is no manager because the manager quit. I asked where I can file a written complaint. He said I could google HR and try that. I asked who his boss is and he got uncomfortable and said they don't have one. At this point I left the store and was told I had stolen the photos because I sould not pay to be treated that way. I used to come here for my monthly prescriptione. Never again.