Bar Support Services - GrandWest Casino Review

Great entertainment! Only people losing money on the slot-machines would curse this place.

Had a fun time with the family doing some ten pin bowling and the old folks played the slots. They need better signage for the MVP parking areas though.

Wouldn't allow my friends access because apparently they looked toxicated which was not the case

Convenient entertain stop under one roof..Stuff for kids and Adults to do. Casino's, Games, Food Court, Cinema, Ice-Skating, Live show entertainment. There is even a club in this place!

Watching live shows at this venue is always great. No issues with parking or traffic either.

Very impressive casino. Ice rink and casino are top notch. Contains many food places to enjoy and entertainment centres. An arcade to leave the kids while you go gambling. Fun for the whole family.

If like slots and tables great place to be. Rest of casino is as expected but we went because wanted safe place to discuss business without disturbance, normally quiet in morning.

Casino is fun, entertainment area is not what it once was

Visited NGO Ladles of Love for business views. Very impressed with Grand West for making part of their premises available to support a meaningful NGO for distribution of produce to a large number of NPO's. Two thumbs up and highly commendable.

Does not pay out.only takes your money.cut up gold cards.

Ice rink is cool. Gambling is not cool. Rather pay your kids school fees

It's a top class facility. The restaurants are fantastic. Restrooms tidy & neat

My step son took an Uber with friends and were not allowed to be dropped inside grand west premises, and had to be dropped off outside. To top it all, they were not allowed to use the pedestrian gate and had to walk a long way around and got mugged in the process. Shoddy planning, poor customer experience, and wellbeing of clientele not taken into account

Great experience. Friendly staff, food was delicious at Cape Town Fish Market.

I visited Sarurday Sunday and Wednesday morning and evening I take the elderly people for an outing. It's the only place where we feel safe and enjoy playing the machines. Unfortunately I just loose every time. I am broke for the rest of the month

It's was super great, I went with 500rands n I came back with 3, 860rands

Apart from walking far for cash out machines it was great at grand west casino

It was a terrible experience. No warning of Covid 19 requirement to enter the place. Long ques. Terrible service. Inconciderate staff.

Bec the machine is rig always the same ppl win progressive jackpot and mysters jackpot and draws I haven't won a progressive jackpot in 10 yrs going to grandwest casino and never get a free stay at grandwest

Awesome place to go and relax, accessible from all major routes making traveling easy

Staff could be slightly friendlier, but overall the experience is great!

Grandwest must give their valued customers the oppertunity to stay at the hotels at their place of residents and not abroad

Every where is long qeues. Qeues for the toilet, to get in, to buy food. But nice

Security is tight there hey. But that's a good thing. Although the upkeep is always on point I think they need to switch up the aesthetic look and feel of the place.

Love the vibe, great atmosphere for a family or date night

Very good place to go to.but not so good where playing the machines you don't win at all or even at draws you don't win so sad

Its clean and they are very strict with the covid rules

Good for shows. Food average and good affordable parking. Don't gamble so no comment there.

Great music at Hanover street club just don't expect to smoke inside.. The service at all fast foods is friendly and efficient

Very fancy and open places with a hole bunch of stuff to do mine a casino and a food court with a game area for all to enjoy. Very fun ice skating rink for the kids and a much larger one for the older kids and parents , there is also another food court by the ice skating rink, enjoy

Its amazing there is a lots of fun games for kids and I love it

The covid rules have probably exhausted the staff so much that you can see it in their service. Everyone was somber and unfriendly, and in general looked tired. The Arcade was a major letdown for the kids as so many machines were out of order, or took the tokens but didn't work. On top of that every second game was closed due to covid, but more kids were allowed in than games that were available. Seating was a issue, and in general a let down.

I really cant describe my experiance with them. Everything was so flawless and the staff was so warm and welcoming. Thank you so much.

This is a place for fun with children they can learn ice skating and there is lots of games for kids in one area and lots of eating places too. You can watch movies too at this place it is very comfortable in the movie rooms. I know some people go there to gamble but let us not prevent our children from this exposure because do we know who will offer to take them to these places. It is a very nice place to let your child or children's spirit run free since there is not a lot of places to enjoy. Visit it please and have the whole lot of fun.

Been here a lot of times. Best place to be whether it's you and your loved one or friends for a movie or a restaurant or just to hang out

You come to enjoy yourself but always walk out feel sad wishing you never came I'm tired of coming home and have sleepless nights of my money I just lost If at least for ones I can walk out feeling happy

Awesome since day 1, child friendly so no one feels left out

Good place to take your kids and enough entertainment for yourself. Parking is secure. There's lots of things to do. Everything under one roof.

Lovely place to relax ... stress reliever. .. for adults and kids .. also very safe ...

Everything I have been to so far is great, except for the arcade. The ticket machine didn't work and I had to stand in a long line waiting and R2 for 1 token is just way too expensive. Just think about how many more people this arcade would get and money for making it R1 for 1 token. Ice rink was fine but the vending machines need numbers and not just letters.

Great vibes
Great food
Good service

I love the vibe and the people that work for you very helpful thanks.

Absolutely no service on the floor. No service technicians or waitrons

Great place to bring kids and also indulge in some adult fun like gambling. There are restaurants that are to die for like courter deck. Ice skating is available for kids and adults. Often classes are giving, my favorite is the back to school party thrown there. Parking is no issue and you are reassured that your car is in a safe place. Security are very hands on. There's often different functions and shows that I attend and love so much.

This is a place where a family can go to... For lunch or just for fun.

There's a casino, some good restaurants, the ice station, nu-metro cinema, the children's play section and the grand arena.

It's a place for all ages... Safe and secure...

I really like this place...

The biggest and best casino in Western Cape. A big smokers section and non smokers section even bigger. Lots of machines to choose from and all the table games you love. The rest of the complex includes a big cinema section, lots of fast food outlets. A big selection of restaurants, an ice rink with kiddies ring as well. And then you have the entertainment section with a big kiddies games section with bowling alleys and conference rooms and last but not least the grand west arena which can seat 5000 people. Most big names that come to cape Town plays here. All in all a great place to take the family or just to escape and relax at the machines. Remember gamble responsibly.

I regular this place. Great to relac if you have some money to spend

I have always enjoyed going to grandwest, but last night something puzzled me. I went to the toilet opposite the candy shop. Went into the toilet and used the one right on the far right. I stayed in there a bit long, when I came out, one of the securities, I think was looking inside and instructed a cleaner or someone to go in and check. Not sure what they wanted to check. That was very suspicious and made me feel that they were checking up on me or thinking I did something suspicious or illegal in there. What, you can't go to the toilet now and stay in there long, without being treated like a criminal? I am very upset about this!!!

Honestly this place has lost all it's charm. It's almost always packed and we found chicken bones laying on the floor of the games area. It's enough that the tokens are R2 each but the place is dirty to boot.

Best Entertainment place in Cape Town Entertainment world for Elder ice scatting food court movies alot for everyone love this place

Nothing great or unexpected. Hordes of people, many many kids (sorry am not a kid person) and not much space to walk.

Went to Disney on Ice as a family and every year it gets better. Never a disappointment

It's a well established company where you can take you family for entertainment and fun.

Nice enough but not a patch on carnival city..the casino slots so outdated. Think they haven't changed any in the 20 years of existence!! About time they revamp the lot!!

Grand West is the consistent, safest entertainment place in THE WORLD

I went on a really busy day but it was not all the fuss worthy

Fun activities for adults and children, good restaurants too for everyone. I enjoyed the time I spent there.

Very clean room
Friendly service

Lots of fun for children and adults alike. Also the only ice skating rink I could find anywhere close to where I live

Over crowded even with the precautionary measures in place.You have to wait long for your favourite game to be available.

Could not afford to sleep over because I lost all my money at the casino.

Was great would be more fun most people can only come in the mornings to grandwest so if they have draws the time you open till 14h00 mybe then that people can also stand a change to win from your incredible prices or a spin the wheel draw.

This place hardly changes. Has a great cinema with friendly staff. Ice rink and games are recommended. It is a place for everyone.

Beautiful place and I will visit again. I like the strick security and friendliness of the security staff.

What an amazing experience with my girls. Absolutely a must go!!!!

Good place, well equipped with all the new covid regulations. Security doesn't know how to speak to people though they rude. Other then that the line apon entry is very long be prepared to wait

Variety of cuisines to choose from, great place for kids

It is a wonderful place to entertain you if many activities to do .There is a casino for the adults to spin their wheel of luck and who knows ,you might win a jackpot. Not to worry while the abults are having fun there is a entertainment area for the kid of all ages, from playing games to skating on ice and many more .Grandwest surely is a fun place.

For entertainment gambling, games, dining and hotel this is the place to go to.

Great family entertainment: ice rink ,game centre etc. Good for date nights as there is alot of activities to do aswell.

Great place.. The kids had so much fun and the vibe is just great

Perfect Service, Felt safe at all times by leaving my bag on the table while I went to the loo.