Banca PSA Italia S.p.A. Review

I will write negative reviews everywhere and I will advise all those who ask me to NOT contact a PSA bank for a possible lease. After three months, from the date of redemption of the vehicle it is not possible to have the reimbursement of the unused insurance quotas and they tell me to contact the insurance company when they should do so as contract contractors. It's a bad service. After this experience, for those wishing to make a lease, I highly recommend going elsewhere. If I do not receive assistance in the coming days I will have to contact a consumer association or a lawyer. I had to click on the star otherwise it won't let me publish the review. What a style

Poor handling of the case for covid-19 suspension.
To date, after 5 months, after several phone calls, I have not yet understood what I paid, and what I will have to pay in installments charged then baked several times. When you call the switchboard, you have the distinct feeling that your interlocutor does not have the slightest idea of the subject in question.

After making the request through the dealership (I point out that the request is personal, i.e. made and signed by me, with my tax code and my iban, etc ...) I can't get an answer regarding acceptance or refusal financing. The worst part is that these gentlemen do not want to talk to me because - according to them - I am not a customer.
Therefore they feel entitled to take it as long as they want, if I want answers I have to hope in the dealer's compliance. First time this happens to me such a fact with a financial.
What to say?
I ... hope that I get along!

mail phone calls and messages all
days for a debt of 3 euros and 55 cents of a peugeot automotive loan installment ...
ridiculous!!!
such behavior I think we can associate it with stalking! I share the review of Mrs. Cristina: zero stars

I want to clarify that I consider one of the most important companies that we have in our country, by that I do this after various reports via website, telephone (among other things have never been cordial and thoughtful to your requests) I want to know that days ago after having taken off his share of funding at full price, on my schedule plan is that they have taken away only 15 EUR increasing by 2 installments repayment of the ..... How is this possible ??? I await clarifications

If you do not give me the opportunity to enter my customer area and communicate my new IBAN, I know that I cannot pay you the remaining installments

I'm really pissed off I made a request for counting to be able to do an extension of the lease they say it's ready and they don't send it to send an email it takes a second really shameful bank a customer that Peugeot will never have again.

I do not recommend to all Banca Psa, I highly recommend Agos - Pro Family and Findomestic for courtesy, kindness and the ability to manage change and modify your amortization schedule. A total lack of respect for the customer is specific to Psa.

Bad, after the March request to block the loans due to the covid made for April and May, I found myself 3 debited within 15 days on the current account, without any explanation or clarifying email. I made other requests but they never deigned to give any answer, even two within a few days. If I ever have to buy another car, I certainly won't do it with them.

Total lack of communication with the competent bodies, the sweaty information, albeit cordial, lack certainties, an unjustified bureaucracy even in the simplest things. Even if they are at fault, their missives are only intimidating, without even consulting each other.

Bad service !!! you can't communicate with anyone by phone. I wanted some information but it was not possible to contact them

They always respond very quickly to any request made through the customer area.

A client of mine has signed a lease for the purchase of a commercial van.
Following family affairs the same must cease its activity.
The van is not yet available and therefore not registered.
He would like to have the van in the hands of another person who should acquire the customer package and take over the contract.
We cannot find the right contact to clarify the relationship and verify any possible solution to the problem.
Can you give me directions?

Unfriendly staff. A bank that uses only text messages and telephone to communicate with its customers denotes their professionalism. A brand like the peugeot should be used for financing a more serious bank. Moreover, high interest rates compared to other banks

Bad .. because I can not put zero stars if not even one I put

Very bad, not being able to personally contact the bank for a release request that I have been waiting for 12 days and still have not received anything because I only have to go through the dealership and it is simply an email of pre-printed forms where they only need to add date and amount

It is a pity that I cannot give 0 stars I bought a vehicle privately and continue to send me an invoice in the company after calls and various notifications nothing has changed if you call you always answer girls who do not even know what to do they do not do finance with these people

I have been sending requests for more than a month to be contacted and clarify the mistake they have made, but to date I have not received a reply. Never again BancaSpa, I strongly advise against it

NOT RECOMMENDED! DON'T EVEN FEEL 1 STAR!
I am shocked by how the Covid situation was handled, to date I find myself paying 3 installments (of which 2 in this month in addition to the car installment) of ADDITIONAL interest for the suspension. Then I only blocked April and May as the application was submitted on April 8, I don't understand why I have to pay these famous additional interests also for the month of March.
The customer service is not able to give additional information to what we can already see on the site by logging in.
It is not the first car we buy, fortunately with the peugeot the first, I have never found it as bad as with them.
I absolutely NOT recommend the PSA bank.

Very satisfied with your services, you are very operational and fast ...! Great service.!

I can't sign up online and on the phone it seems impossible.

I am deeply disgusted by how my situation has been managed, despite the situation that the whole world is experiencing, in economic and human terms, knowing that we are almost all at home waiting for the extraordinary layoffs to survive, having sent various emails from mid-March for the suspension of the payment, and having received a response but not having the same confirmation.But the email of the non-payment of the installment arrived promptly. What can we say, there is only to be ashamed ...

Caution!!! E-mails do NOT respond, the call center does NOT work, you spend hours on the phone until the line drops, the app DOES NOT work ...
The only way to keep their attention and block the RID / SEPA charge, but not me, individual, ALL !!!

Apparently their behavior does not begin with COVID, the bad reviews, of their bad service, date back to before the emergency.
With half of Italy unemployed BANCA PSA ITALIA does not have the economic resources to afford valid staff to manage the flood of problems that people need to solve today?

A pain !!!
Non-existent customer service, long waiting hours, they never find solutions even to simple requests. Infinite waiting times for documents that other companies give in real time. Customer service that answers from 9:30 to 13:00, No Saturday, No Sunday. From today they are closed until August 31, only requests via the Web to which they give answers after days. Incapable and unsuitable. A total crap !!!

I give 1 star only because there is no option - 1
Not being able to pay a bill of 50 euros, due to the pandemic, they sent me a registered letter with a credit to pay of 170 euros.
So I don't recommend this bank to everyone, stay as far away as possible.

Bad service.I am 2 weeks that the call-center is going to be upgraded ....... all at the same time? From January it is compulsory to issue an electronic invoice, but by BANCA PSA nothing! From a complaint to Agenzia Entrate .....

It is a week that I expect to be contacted to resolve a problem with a warranty contract. The switchboard does not answer and diverts the call

I have been trying to contact them for weeks, I have sent email and Pec but to date nothing at all, I hope they read at least these fences

It is practically impossible to talk to the managers, in fact already the switchboard gives the numbers and after minutes of waiting they throw you down the phone. Congratulations once they taught us that you had to answer by the third ring ..... these were forget to tell him within the year.
Really painful.

It will also be an excellent bank, however, a truly precarious customer service. The credit card on which I had the monthly debit is cloned, as a result I am obliged to close that account and open a new one. My concern even before making the complaint was to inform the bank, which promptly invites me to make the payment of the next two months by bulletin (August and September) until they sorted things out with the mail and with the new account current. It arrives on 29 October and the charge is not made, I wait a week, but nothing. Then I worry about asking the bank for information, they tell me that I have not informed their institution about the change of IBAN, very big shit, in fact I send them all the emails that I had exchanged with one of their operators and they are forced to give me reason, admitting that it was their mistake and that will never be repeated. So comes November 14th and the October charge finally arrives. All resolved, I think, and instead no November 29 no charge, I assume that the charge is postponed to the 14th of each month and therefore I don't think about it, except that on December 6 a letter from them arrives at my house in which says that on 29 November they were unable to withdraw the money so they are going to register me in the credit information register! On 7 December I call their switchboard continuously and the call is diverted to me after 3 - 4 rings. A recorded voice answers that informs me that all operators are busy and invites me to call back later.
The whole day goes by like this, I don't know what to think anymore, much is too disorganized!

Improve all these things and then the stars will rise

No cordiality and no education ....... I have been treated badly and VERY COLD. Learn to be kinder otherwise change jobs

I went to a dealer to purchase a car with, let's say, an obligation to make financing in order to have a guaranteed future value in 3 years. Well the PSA rejects the practice despite me being an excellent payer and I have never had problems with any financial with a counter proposal to make a lease obviously with higher costs.
Things not to believe for me citroen Peugeot and Ds can stay there.
Kudos to the banking group

In May 2020 I ask for the refinancing of the so-called VFG of my Peugeot 2008 with emails sent by the same seller. In June yet another email with the request to be contacted directly but still nothing. On July 14, while on vacation, my bank informed me that the PSA bank through RID tries to withdraw almost 12 thousand euros from the account without even notifying me. I inform the seller who appears amazed and who informs the aforementioned bank. In the meantime, fed up with these games, I asked for a loan from my bank which in a couple of hours covered me for the entire amount. the only information is obtained from the call center, as long as someone answers. Eventually I will hear the consumer association. Nauseated I think that is the right word. Small update: the switchboard operator informs me that the amount to pay is 11904.05 while on myfinance and from what the vfg said it was 11778.89 then arrived at 11813.15 with interest but since it was not enough, they want to add me 90.9 for the service ..... But what service? We will see what to do. A tip, if you can avoid

Zero Stars an embarrassing thing, no question answered. There is no service

Car leased total including assistance theft fire coupons and everything more no problem, rather always courteous and quick on any need

I used financing for the purchase of a fantastic Peugeot car. Good financing conditions. Satisfied despite an unpleasant episode.
Willing banking rid with agreement sanpaolo. Due to technical problems between the 2 banks not dependent on me, an installment passes 3 weeks late. I see myself delivering a letter after about 10 days informing me that I will be reported to the credit information register without further notice in the event of other delays. I repeat that the delay is due to technicalities between the 2 banks.
However, I appreciated that my complaint email promptly responded by pointing out that the letter had started automatically

Very rude staff, the phone call arrives and when I still ask for clarification on who they were, I hear the answer: "I speak Italian very well Banca PSA 2008". All for 15 Euros that the "bad payer" had forgotten to pay by changing the current. Regards

For two days I have been waiting for a count for early termination of the lease. I was told that they are processed in 48 hours but this does not seem to be the case. In the meantime, I have a vehicle that I cannot use.
Thanks for the timeliness.

Very satisfied with quality services and seriousness.

in my life I will never buy anything that has anything to do with psa bank. The switchboard operators are rude, they talk to you about it, they teach themselves, in speaking they clearly perceive their unwillingness to solve problems. I should wait until 2022 but clearly I will do everything I can to pay off in advance, because I'm really tired. Education first thing!

a star only because I can't put less than zero! they do not respond to emails, they do not respond to pec, a call center that cannot give you a precise and detailed answer on the problematic. Interest rates much much higher than a normal financial one. Installments block request from May and in fact in the amortization plan installments already paid are blocked! Regardless of this, for only three blocked installments they require an interest of about 280 euros! Furthermore, I have requested the cancellation of the additional services but to date no answer! to be able to speak, all you have to do is block payments so even for a single euro you will be harassed by calls. Never again. Strongly discouraged, go elsewhere