Baker Nissan Review

I will definitely be returning to this place. I came to get my oil change along with some other services. I didn t know exactly what I needed since my car had a high mileage. Gina Gongora was extremely welcoming and very helpful. She went through and explained every single thing and told me the importance of each service. I felt very confident and knowledgeable of what I was getting done after speaking with her. Amazing service! I hope she continues to help me in my future returns. I m definitely asking for her again. If I could give 10 starts I would.

I really enjoy the service and atmosphere, the customer service waiting area is pleasant and clean. My service advisor Najee Rashed always polite, providing excellent customer service and ensuring I receive the best price for services needed.
Thanks, Baker Nissan!!

Service man in the service department was very helpful and respectful.

I had a wonderful experience Baker Nissan 290! Thank you Gina ( in service) & Sammy ( in car sales). I love my new 2019 Nissan Sentra. I will definitely be recommending family & friend to come check you guys out.

Terrible service! Scheduled an appointment for Tueday June 25th @ 7:30AM. I arrived 30 minutes early because of the weather. Megan Whitaker the Collision Estimator never made it in for our scheduled appointment.

After a few hours waiting for a call, I took the liberty in calling her directly a little after lunch hour to follow up and she stated that she is just getting back to work from lunch and don't have any information to give me. And on top of that she NEVER APOLOGIZED for her tardiness and not showing up for our appointment!

It was a week ago today when i dropped off my car and I have yet to hear anything from Megan. Once again, I had to call today for an update and all she could tell me was they are halfway the repair and their Collision Center has limited hours and help in the shop because of the 4th of July holiday!

NOT AT ALL the customer service that I was expecting and deserve!!!

07/10/2019 UPDATE .... after receiving an immediate call from Bryan Schwenn the Collision Department at Baker Nissan and expressed his sincere apology about dropping the ball and assuring me that he will personally ensure that they are on top of everything moving forward - it not only gave me a peace of mind but I am extremely impressed of how he handled my situation, totally turned things around with my mindset and sense of confidence was absolutely awesome!

Bryan personally thanked me for my business and patience throughout the process! That being said, I will ABSOLUTELY recommend Baker Nissan for your Collision needs! Oh, make sure you ask for Bryan!!!

I am a HAPPY CUSTOMER so thanks again!!!

I drove all the way to this dealership (this location is in construction until the end of 2020- 1960 and 290) to see a 2019 Murano they listed for sale on their website. The saleman told me that the prices showed on the website are wrong and the sale prices should be close to the sticker prices on the car ($40K). I guess they just trick me to come out to their dealership. THis is just sad

The people at Baker Nissan were very polite and were willing to work with me in order to get a sale. I probably could have bargained harder, but I was satisfied with the deal that I got and wanted and love my new Rogue! Thank you Victor for your service and help!

I went to Baker Nissan on Saturday, January 11, 2014 because there was a recall on one of the parts of my Nissan X-terra I didn t know about, until recently, when I started having problems with the car. The person that was assigned to me was Christina Martinez; she was very unpleasant and rude. When I told her the issue and informed her of the recall, she literally started arguing with me, stating there was no recall on my car. I just asked her if she could please check in the system and she gave me an attitude and kept arguing with me, without even checking the service history on the vehicle. I never been to a business that an employee will argue with the customer. She needs to learn how to talk and treat customers. She definitely need people skills. Luckily there was a gentleman, Baker Nissan employee, which was close by and saw the whole incident and offered to help. His name is Shaun Hazeley. He was very nice and seemed to be very knowledgeable about Nissan cars and technical issues with Nissan cars. He was aware of the recall on a relay for 2006 Nissan X-terra. He verified that the relay had been replaced on my vehicle last year when I took my car to the dealership for an oil change. He listened to me and agreed that the symptoms on my car where the same as when the relay that had been replaced is faulty. After being witness to the previous incident with the other customer representative he tried to make up for the mistake she had made and offered to waived the inspection fee if I was interested in leaving the car that day, Saturday, and have it checked next Monday. I agreed to leave the car and wait for a diagnose next Monday. On Monday Mr. Hazeley called me saying that the technicians were checking the car and still couldn t find what the problem was, even though they were able to replicate the problem. He asked for me to be patient and wait until the techs come up with a diagnose. Tuesday past and still Baker Nissan techs weren t able to identify the problem. On Wednesday Mr. Hazeley called saying that the techs were not able to come up with a definite diagnose, but they had the theory that the problem was due a bad gasoline in the tank. He said they would charge about $500 plus taxes to empty the gas tank and clean the gasoline lines and injectors, but he said that there was no guarantee that this would fix the problem. With no hope of finding any other mechanic that could help, after all Nissan mechanics should know Nissan cars, right? , I agreed to this experiment. I picked up my car next Wednesday. Total cost: $533.08, with no guarantees that my car is reliable to drive. After I drove it the next morning, I heard noises coming from the bottom of my car, after I stopped and checked, I noticed that there are about 6 screws missing that hold plastic and metal parts together, that wasn t like that before I took my car to Baker Nissan . I don t want to take my car back to Baker Nissan, because they might charge me another couple of hundred dollars to put back the screws that they forgot to install.
Over all, this was a bad experience. It was a bad first impression, then technicians weren t able to find the problem, then they forgot to put screws back. The only positive thing of all this was Mr. Shawn, he tried to help, but unfortunately the rest of the operation is not of much help. I would not recommend Baker Nissan for any kind of service. I could ve given them the benefit of the doubt on the diagnose, but forgot to put screws back?

By far the worst experience I have ever had. I had been talking to "olivier" for a week. We did a credit app, they had a car I loved. I didn't even get to see "olivier" because he was with someone else. He,she,it knew I was coming. We were talking 10mins before i got there.
I was told what my payments would be and what I needed down.
So not only did I get handed off to another salesman I then get told my payments would be double and I needed more down. HORRIBLE HORRIBLE HORRIBLE! SO OLIVIER THANK YOU SO MUCH FOR WASTING MY TIME! SCREW YOU BAKER NISSAN.
I was just in an accident and did not have time for this crap. These are the type of dealerships that make people hate going out and buying a car.

Oh and all the conversations with "Olivier"....
I have it all in text messages.

Great dealership and very professional would recommend to family and friends good experience.

My first time using the Baker rental. Ken Chaison was very friendly, and made it a smooth easy process. And the price was pretty fair

Ms. Jamaica Halton was a very friendly and helpful person. She and the finance manager Rolando were extremely professional and displayed a car i g attitude.

I had great treatment while purchasing my new vehicle , Diane Ellis went thru my features and set up my first service visit . Very friendly place would come back again

The service center always does a great job taking care of my vehicle and provides great service to myself and my family. Usually Shaun Hazeley helps us! He is great!

John Pham is such an awesome person. When ever we call or go by he is always willing to help in anyway possible. Thank you John for being an awesome rental agent.

Roxanna Cruz did an amazing job. Her customer service skills are beyond expected. She always maintained me informed on everything, since they started working on my Titan truck, until the end when I had to pay. Highly recommended

Mr. Medina was very helpful and efficient in his duties.

My experience was great thanks to Jamakka and Diane Ellis . They assisted in customizing my rogue to a midnight trim its unbelievable how nice everyone was by the time we ate lunch we were signed and out the door !

I went in and had my car serviced last week. I was helped by Andy Dean and was pleased with my experience. He was professional and knowledgeable and I was able to get in and out quickly. All around great service department. Thank you!

Honestly, I wasn't sure about the deal I was receiving but after looking around at near by dealers....I'm more than satisfied with the service, my salesman (team) and deal here at Barker Jackson Nissan. Thank you, Ruben O.

My name is Maria Gonzales I own a 2017 Nissan Titan Pro 4X. I love the reliability my truck offers me. What is the icing on the cake is Rolando the service manager at Baker Nissan. He has been my service advisor from the very start and makes it easier for me to own my Titan. He goes out of his way to tend to my needs/ maintenance according to my busy schedule. I am a business owner and appreciate that he constantly communicate with me during the process when I m at the dealership attending to service. He makes me feel that he appreciates my investment and for that reason I follow his advice. It would be great if there were other maintenance advisors like him very professional and prompt. I followed him from a different dealership. I live in the hobby area but I go out of my way to travel to Baker Nissan

Loving our pathfinder ! Such a great buying expereince so professional and quick . Diane Ellis was our feature expert and so kind !

I went to the service center for a state inspection and i was greeted by the valet Marco Hernandez, he was really friendly and good at his job. The entire lobby was filled but we all made it out in a timely manner, I enjoyed it and i will make it my permanent service center.

Claudia was extremely friendly and professional she was awesome I want her to help me every single time! Highly recommend seeing her. :)

The best buyer there is Ken Chaison at Baker Nissan very professional.He makes sure he answers all your questions in a timely matter and provides you with excellent customer service and great deals. Go see Baker Nissan I promise you won t regret it.

Thank You Baker Nissan!!

I came to Baker Nissan with a few challenges but Austin Threadgill and his team was able to help me!! They got me financed with the payment I needed and I'm driving away with the Jeep I wanted!!!

The car I bought is just a cheap car period; a real lemon. Ever since I bought it I have been having issues with it even though I hardly drive it and the sales man and managers have been so unnecessarily rude. It's just a second car that I run errands in on weekends, a 2009 Smart car. I bought it Nov 2017 and everytime I drive it I have issues. If it's not the transmission it's the breaks, battery. Now it's making a loud noise and the air won't get cold. I hate I ever trusted Baker Nissan. I'm going to drop it off at the shop today. Just buy elsewhere to avoid a headache. I recommend Gillman Subaru where I bought my 2014 Honda Accord cash. Best cars, honest and fair salesmen.

Terry Edwards greeted us as soon as we got there and was very attentive. we already knew what we wanted but he helped us and made everything easy. glad we came to this location even though we there s another Nissan dealer closer to our house.

Kenny - Rental Department Manager - is 5 star worthy!

There is a very good place to go to if you ever need an oil change or any work done on your car. I was in there for only 30 minutes and i left with my car taken care of. I had the privilege of meeting a very professional kid named Marco Hernandez, he helped me out and made sure my car got to where it needed to be in a timely manner.

Very friendly and respectful employees thanks Nissan awesome job

Excellent experience with Ken Chaison from the Rental department he s always extremely helpful....
Thank you Ken for your help....

Awesome experience I love Nissan especially the people ms Diane mr Kenny where very patient and helpful on all aspects.
This is my second time buy By cars from nisssn and it won t be the last the best thing I know who to go to my man mr Kenny thanks Nissan

Had a great follow up Visit after purchasing my new car Diane was so helpful I love the great customer service !

My husband and i are so happy with our new vehicle they had exactly what i wanted and had us in and out in a few hours , Diane Ellis did great with all our feature demonstrations and they put our plates on and washed the vehicle when we came back . Loved it

I don't usually write any reviews , but got to let this one out.
Bought a 2019 maxima, car was nice , week after bought the car , the transmission started slipping gears and pulling to the sides .
Called sales person about the situation I did not get a text nor call back. Kept calling and texting and no response at all. For those out there that been with others models of car trucks don't waste your time trying switch to to different of what your currently driving . Worstexperience at this dealer definitely won't go back .
Traded car .
This dealer all they care is about your money and that it.
Thanks for nothing

Both my visits to Baker Nissan have been wonderful, my second even more than the first. Gina Gongora is amazing at what she does, and she does it with a smile. From meeting me at the door, processing my paper work, checking back regularly with feedback, and following up with the team Gina made sure that everything I needed to do on my car was taken care of or addressed. It was an overall brilliant experience thanks mainly to her efforts. Loved the snack and coffee section. Also, Dylane at the cashier was superb and followed up on my experience, before checking me out with a smile as well. Absolutely awesome team, two thumbs up!

I went to get my airbags replaced and the lovely Gina assisted me. She was amazing! She made sure that I got the information I needed! It was a quick process (the replacement of the airbags did take a few hours because I needed more than one to be replaced) but overall the staff were extremely kind and nice! I even got a car wash which was extremely needed! Thank you Gina!

I brought my Nissan Altima for a brake system fluid exchage on Monday July 13 and my service advisor Yamet Medina gave me VIP service as usual. Yamet took care of me as soon as I got to Baker Nissan North and kept me informed all the time about the work process. At the end, Yamet went over the work done on my car, made sure I was very pleased with it, and have my car washed too. I am always blessed to deal with Yamet and have him as my service advisor.

Great servise the sales person MO (Mohammad Shaikh) and Finace Manager (Roger) both were very professional and helpfull.Higly recomend to vist them if you are looking for a new Nissan.

I was a bit disappointed walking into the dealership. I went to the restroom in the restroom was dirty. Try to make a cup of coffee in their automated coffee machine and nothing but water came out. Met with the sales person that I talk to you over the phone day or so before so you could show me the truck I was looking at. He was very eager to run my credit and your credit app with me. Whatever happened to find the vehicle that you want to buy and then negotiating the deal? Needless to say I wasn't very impressed with the dealership
Come on car dealership you know you're making enough money and restock the coffee machine

I had changed my original date to have my oil change done. Then, I arrived 1 day early by mistake. They were so kind, did the oil change within 1 hour. Thank you Baker NISSAN.

Nice to customers after purchasing is what i like best , Diane is one of the ones who assisted after i purchased very nice

I never write reviews, but i just had to take time out of my day to recognize the most caring and genunine young man i have ever met, he has taken care of me to the fullest extent and did the best customer service that i have ever recieved. Management you need to recognize Kevin Macias as one of the most hard working, and most professional young man that i have ever met.

Called Baker Nissan on 12/30/19 to schedule the wife's Frontier for an oil change on 12/31/19 and a couple of other issues at 10:00am. Showed up a little early and went into speak with the service adviser I spoke by phone who set the appt. He really didn't look like he wanted to be there and ask me what are we doing today. I have been there before and he didn't even bother to pull the history or even touch the system. I explained again as I told him the day before on the phone I needed an oil change and also look at the drivers side tail light for replacement ( under warranty ) since it had water pooling in it. He stated it was up to the tech and I said you can see it and I have pictures. He then stated it was normal to get water inside then it would dry up. I said no its not normal and he said yes it was. I felt that this dealership didn't want to honor any warranty work and I immediately did a 180 and walked out to never ever come back to this dealership for service or to by a new car or truck.My time is just as valuable has any one else having to drive there on a set time appt and also have someone follow to take you back.

I purchased 2 vehicles for my company out of Dallas Diane Ellis helped get the transported to me and kept in contact until they arrived . All the keys and books were Fed exe d to me separate a day before just to ensure security . Baker Nissan went above and beyond !

They sold a car as new when it had a minor accident on the carfax. The car had also been used as a demo (per their own records, which they later denied even though we have pictures of their records). The accident happened before we bought it, and of course nothing was disclosed. They have been a complete nightmare to deal with during this situation. Do NOT buy a car from them. Fraud fraud fraud.

Gina was amazing! I hope she can help me every time I come in for service! Very professional and friendly! She walked me through my financial options with Sunbit. Give her a raise!!!

Amir took care of me in a very professional manner. He was also knowledgeable about the type of services that would be most beneficial for my vehicle.

Ricky was an excellent sales guy. He keep up with me every step of the purchase process. That attitude help shape my decision. I would buy from him again, and I hope my next 370Z is from him and this dealer.

Great customer service!!! Loved the video of the point inspection of the vehicle. Definitely gained a returning customer

Unprofessional service in person and through email. Was dealing with online used car salesman, so I guess that explains it.

Baker Nissan is a my fave dealership in the city. Why you ask? Shawn and his team are great. Najee is always helpful with my service. He is kind, patient, honest and truly helpful. I cannot tell you all how important this is to me. The ladies and gentleman are truly the best! They set the standard of what customer service should look like for all of the Nissan dealerships in the city. Thank you! Thank you!

Polite and friendly, and listened to all of my needs and concerns. The service department was practicing social distancing, the service department employees were masked up, and there were other safeguards such as plexiglass put into place. I especially like the complimentary multipoint inspection to help me keep my car in good condition. They don't pressure for services, but do let you know what is recommended and what needs attention right away (such as my brake pads being at 4mm).

Ruben Ortega is great a car sales man treated us like we were family!

Always a pleasure!! come to do my service at Baker Nissan very happy with the help from Amir Ghoreishi .. he s so professional and helper with all my needs.

A big thanks to Kenny at Rentals for helping my family and I in a time we needed some extra days and he went above and beyond for us. Thank you much!

Had an outstanding experience at Baker Nissan North. Our Sales Rep., Charles provided us with excellent service throughout the Day; and we were able to reach a good deal and Drive off with a Brand New Nissan Rogue the same day. Would highly recommend this dealership.

I know my tire pressure goes down when the weather fluctuates, now. I was concerned when my car told me my tires had lost pressure. Marco Hernandez greeted me and let me know that when it gets cold the tire pressure can get low. I was relieved to find out i did not have a nail. The service department was delighted to help me. Thank you so much.

recently purchased a new Titan At Baker Nissan and was treated fantastic and Diane was my go to on some Nissan Connect features Thanks everyone

Good experience while purchasing my new vehicle and afterwards Diane in customer relations made my service visit and had my car washed real quick while putting the plates on !

Great service. The gentleman by the name of Jack was of great help and extremely friendly.

Great service, quick response times, detailed information to make the best decision

Very co-operative and efficient service representative.

Its always a pleasure. Shaun is such a professional and make sure that I'm satisfied with my services.

I love this dealership! Everyone is so friendly and helpful! From Shawn and Sammy and Bobby in the showroom to Sean and Gina and Najee in the service department. All of them are awesome and I feel like family when I come in. For once car shopping and purchasing has been a wonderful experience!

When i came to the service center to pick up the plates for my car, i was greeted by Marco Hernandez, he pointed me in the right direction and even put my plates on for me. I was out of there in only 5 minutes. Thanks Marco!

I found the 2011 Versa online with a great price (top 1% price within 300 miles). Contacted dealership and salesperson and management worked well and fairly with me over the phone. Salesperson (Yahya) emailed me extra photos of the car (due to fact we live in Baton Rouge and dealership is in Houston). Management came to an agreed price on the car - actually 2: one with Certified Nissan Warranty and one without (good thing). I offered deposit, but management at Baker Nissan (after i completed app. online) said no need - trusted I was coming next day. My daughter; a new college student - car for her - and 2 of my other children went with me to drive the car back. We call and asked how long process with take (told about 30 minutes - so waited on late lunch). Process (financing and purchasing) took over 2 hours. In part due to finding me - 2 offers on financing (interest rates were great for my ok range credit scores). We viewed Carfax before going - after in Houston, told due to minor damage on side of car (that we knew about from Carfax) could not be Certified (lost $ 400 extra - option to get 100K warranty - but still had 2 years/30K on existing - Nissan warranty is good for multi-owners). Would have been big problem if I did not get verbal agreement to price beforehand for certified and non-cert. deal... Management said they were (losing due to taxes for my zip - forget his exact language) on the deal... but would honor his word. I said I did disclose zipcode originally, so did not feel to bad; and gave and extra 50 or 100 because I did not want the salesperson to get unfair deal. All in all, I would have clarified financing before going if possible (put down $ 5,000 of $ 10,000); but other than that which caused the extra hour and a half wait time, and other than the certification mix up... Baker Nissan gave a great price and honored phone agreements without Deposit. Thus, I would recommend them and give 4.5 stars of 5.

I decided to pay a visit to this dealer, since it seems to had good ratings. But I guess it's just the ratings because the service sucks along with the staff, whenever I got there I was greeted and all of that stuff. whenever I told the lady that I wanted a new car and I also wanted to trade my car or put it as a down payment for the new one. We went to her "office" or whatever they call it because anyone can sit there and if you leave someone else will come and will sit there. Anyway we went inside and started talking about what kind of car I was interested and I told her what I wanted. She offer to show me one that I was interested on, and we almost walked all the way around the dealer just to get to the car, because they don't know where're the cars are exactly. Whenever we got there, the car was blocked by other cars so we couldn't drive that one. she told me stay on the car and I'll be back let me find someone to move the car, but I guess she didn't find no one because she came back with another car and went for a drive test on that one. instead of the other one.We went around the block and the it was good, we came back where the other car was and told her that I wanted to try another car with leather seats. I guess she din't wanted to drive anymore because we just went back to inside. we started talking about the price of the car and all of that, and she wanted to run my credit first!!! I told her I don't want that right now, let's just discuss the car, the price and everything else...So she was working on a quote for my car, but the price they gave was ridiculous BAD, I mean WAY BELOW of what I expected I just laughing inside I asking my self are they serious with this or this a joke where's the camera???? after that offer I just had enough too many errors with them. They're not professional at all, just because you put nice clothes on, that doesn't mean you're. I left many things out of this review, but trust me they SUCK TOO. including the "Manager" because she came and talked to me but I just turned her down and told her the same thing to the other lady, to cancel everything. as she walked away she made a few comments, one of the them was "THIS GUY IS CRAZY!!!!!!" But I kept it kool and walked away, they other lady just came back and gave my keys and walked away without saying anything. not even Thank you for coming, or sorry we could't make a deal. she just walked off as the other one. I guess management needs management. There's NO way I'm going back there.

I felt welcomed when greeted. There was coffee provided as well as wifi. Joe Soliz helped me out and greeted me into the establishment, and I'll be coming back for other services. Over all a pleasant experience. Again Joe Soliz was polite and very helpful.

Just purchase a vehicle from Ricky and Austin at Baker Nissan and let me tell you, I am so satisfied with their service, overall! They made everything go very smoothly for me and most importantly, they don't play any games and no gimmicks like these other dealerships. They made sure they accommodated my needs and budget. If you are looking to buy a vehicle from Nissan, ask for these guys! They are great!

Thank you soooooooo much Gina for your great customer service and assistance in the service department. Sweet and helpful amazing energy!

The rental department of this dealership has always gone out of their way to keep me on the road, especially Kenny. He is the coolest! Great people, clean cars

Quick checking and explanation of what was done and what needs to be done after the inspection.

Oh My GOODNESS !!!! We had the best experience ever at Nissan Baker !!! Our salesperson Laurens Legarda went over and beyond for us!!!!! We were out-of-state buyers and Laurens made it happen for us !!!! Thank you Laurens for being an awesome car salesman !!!!

Worst dealership ever and the salesman Rogelio is absolutely the worst. I come in to see about getting the car I get no conversation with the salesman after being told to come see him specifically and he just has me wait for hours only to find out I'm seeing finances about getting the car. The salesman lied to me about the price the vehicle would be and ended up charging me more for it. The salesman also blew up my phone after I got the vehicle telling me to talk to my bank the loan was through. The dealership tried to refuse doing the title work and just take the banks money and got mad at me when it didnt work. They didnt even send my license plates or notify me that they were at the dealership. I had to call them right before my paper plates expired and ask them where my plates were and the secretary tells me they've had them at their office for quite a while and would I like them to mail them to me. On top of that they never put my correct address on the registration so I had to go all the way to the tax office and sit in line and get my registration because I didnt tey the renewal notice. This is truly the worse dealership ever if I could rate them half a star I would. I will never ever go back to this dealership again and will never work with Rogelio again. He needs to be fired. All he does is rob people.

Great place. Walked in and drove the car we looked up on the website with the carfax, and got almost instantly approved. Loved this place before bringing in the Versa Note for maintenance, now love it for making the purchase of the Rogue easy and affordable.

Baker Nissan was great as usual and Amir always goes above and beyond. Thanks again from a repeat customer!

Amir is a great Service Adviser and Baker Nissan should be thankful for him. He's very professional and made sure my concerns were properly addressed.

Kenny was a great help. Van was filled upon pick up and clean. Great customer service. Will be returning for all my rental car needs.

If you are a Nissan owner I would highly recommend service at this dealership. When you do come here ask for Shaun Hazely, he is extremely knowledgeable and always makes sure his customers receive impeccable service.

First time serving my car at Baker, really pleasant experience. Najee was really helpful!

I went into Baker Nissan feeling frustrated and defeated with my old car, until I met Gina G! She was amazing from start to finish! Gina made me feel at ease right away and was very transparent about the process, and there were no surprises! Thank you Baker Nissan and much appreciation for Gina and her amazing customer service!

Michael and Jamayka were very preofessional. I came in late one evening right before a rain storm. Jamayka repeatedly went out into the rain to bring cars to a covered area so I would not get wet. Talk about going above and beyond. When working with Michael he could tell I was in a hurry and really was polite in assisting me through the process. If you want a great car shopping experience I would difinently advise you to go to Baker Nissan. Thanks again for making a difficult chore seem so effortless. Kudos.

Brian Brandon