Baker Nissan Review

This dealership is deceitful. My experience with this dealership is the following. I bought a Nissan Rugue 3 years ago from them with warranty for 100.000 miles and 5 years what ever comes first. And I am performing my maintenance regularly to the car so when my car broke down I took it back to dealership. The dealer fix it temporary and let me drove it and he knew it still have a problem with engine so the car did not take me that long fortunately it brook down just the next following day. So I had to take it back to them again. When I dropped off the car I asked the representative was going wrong with my car he told me I need a new engine so I asked why they don t change the engine to the car when I brought it for the first time and the car still under warranty. They reply back that I have to buy the engine to the car from my own bucket. Then when I checked my warranty document I read that I still have the warranty on my engine car until 60.000 miles, and my car has only 58800 miles on it. Then I realized that, so when I took the car to the dealership for the first time the dealer knew that already and just want to fix the car temporary and handle to me back until I would drove it over 60.000miles, that s way I may go over the warranty but unfortunately, their plan it didn t work well for them. It broke next day. So, I am now looking for an attorney to sue them for dishonesty and to get fix my car and pay me for my time. So please who read my story be carful if you want to buy a car from this dealership. Shame On y all Nissan dealership.

Bubba and Diane Ellis took fantastic care of me and my mom when we got a new Sentra here at Baker Nissan best place ever

Gina in Service and Gladys in Cashier, they both did awesome job. Friendly, service on time, explain all y details 9f service. And the hospitality of BAKER NISSAN is excellent. Great job and keep the job rolling.

I had a a wonderful experience at Baker Nissan. I purchased my vehicle at a different Nissan dealership, the service department advisors where rude and not helpful at all. I decided to visit Baker Nissan I was greeted by Gina she was so nice and made me feel welcomed, Shaun was amazing as well. I highly recommend the service here i will be coming back to see Gina and Shaun again!

I'm sure the new cars are great, but NEVER trust these folks for a used car. We just bought a vehicle that is believed to have been fraudulently inspected, with the engine light reset. We have reason to believe a "ghost car" was used to obtain a passing inspection report, as the light came on and the car had trouble starting approximately 100 miles after purchase (the next day). Upon taking it to a reputable repair center, we were informed that the intake manifold was broken and there was NO way the vehicle could have passed the inspection dated the day of the sale, and that the dealer would have seen all of the error codes present if they had it inspected. So, we were sold a broken vehicle, purposefully masked to defraud an unknowing customer. We came back in to get them to make good on this issue and were met with sarcasm and a complete disinterest in helping or taking any accountability. We have begun filing complaints with governing organizations and will be taking legal action. We strongly recommend looking elsewhere for your used vehicle.

came for an oil change and had previously had a rattle in my door speaker and talked to Diane about having it looked at next visit fast forward 5 months came in and Diane had me in and out of service she had me see Najee another great staff member here really enjoy the personal treatment here at Baker this is my 4th purchase here !

Came in for an oil change and as always it was a pleasure dealing with Amir; Amir is always very helpful and provides the best customer service!

Kenny was absolutely phenomenal to work with. Due to a short waiting period upon arrival we noticed that Kenny is a highly requested representative for this location, which made us even more comfortable with our decision. The vehicle provided was clean, in great condition and perfect for what we needed for our weekend getaway. The rental process was drama free, smooth, affordable, professional and an all around amazing experience. We will definitely be returning and using Kenny for ALL of our rental needs! FIVE STARS Thanks Again!

I bought my Murano from another dealer solely because I wanted specific interior/exterior colors and the new car now bug bit me.

I have to say, after taking it to Baker (closer to me) for its first regular maintenance, I wish I d just waited for Baker to bring one in. I can say hands down I had the best customer service I ve ever had. They were awesome start to finish and so quick I was pretty much speechless.

Well done Baker Nissan. I ll be back to purchase our next vehicle.

Yamet & Najee are the go to guys!!! I will never look for anyone else to service my time or vehicle...

I had such great experience with Nissan especially with Venessa and Kene. They were very helpful and patient with the process of leasing my first vehicle. I felt comfortable and know I made a great decision.

I am very thankful for Marco Hernandez. I came in to get my car serviced and he personally took care of my car while i was waiting. He made sure everyone was on there toes with my car. Thank you Marco Hernandez for the extra dedication. I really appreciate it.

Laurens was terrific to work with. We had a very smooth buying experience and really appreciate the time he spent to find what we really wanted. He was very attentive. We have purchased several Nissans both used and new and this was by far our best experience.

My husband and I had to rent on a short notice because of some car trouble. Kenny was able to assist us and not only was he professional and courteous, he was also willing to go above and beyond to get us the size car we needed since we re a big family!

We were warmly welcomed upon arrival at the dealership. Austin Threadgill, our sales associate, listened carefully to our wishes/desires in a vehicle. As a result of his diligence and commitment to customer service, we didn t just buy 1 car -we bought 2!!
The buying experience here with Austin and with Baker Nissan was 5-star! Highly recommend!

Made an appointment with Aida to see a vehicle, drove 45 min out of the way just to not see the person I made an appointment with and be told they had sold the vehicle, which I called to confirm before I came! Tried to get me to by a "similar" vehicle, but of course nowhere near the prices they were advertising. Terrible customer service and way to operate your sales tactic. I could have chose to buy another vehicle from here but it was their approach alone that turned my business elsewhere.

Horrible time. Had me waiting for hours just to tell me I wasn't approved. Even when they made it seem like I was leaving with a car. They are rude and never once apologized for wasting me time. I never right review even when I have a bad time but I just had to. Just horrible!!!

I bought 2015 Altima. It's the worse car that i have ever owned. Transmission slips, misfires, uses oil. I purchased the Gold Preferred warranty when i bought it. They won't honor the warranty. A coworker had had the same experience with Baker Nissan. Avoid this place and Nissan at all cost.

I have owned my 2020 vehicle for one week and my salesman Shawn Wilson has spoken to me at least four times within the week..Great Customer Service, everyone that I came in contact with from the service department, finance, sales I was very empresses. I have gone to Baker Jackson several times for service, questions or just looking around in the past (Baker Nissan has continued the trend) and have always received great service.

I dont usually do reviews but when something bothers me i have to leave a review .... i wont go into detail all i can say is Do not trust these people !!!!!

The service department is second to none ! Gina and Gladys are knowledgeable and made sure I was well informed and comfortable with my repairs. Thank you Baker Nissan!

Great service! Really professional staff, I always leave happy,
Thanks to Chris Luviano

My best experience was in the rental department. The employees were very courteous. Ken Chaison made the process very easy and in a short time I was on my way to my destination.

Would definetly recommend this place to get your car serviced. Its clean and they honestly care about treating their customers with attention to detail. Daniel Rivera made sure my car was taken care of in the best possible way!

i have looked for months at cars and came to Baker based on there reviews and they did not let me down , i was helped quickly and had all my owner portal info switch by Diane to my VIN was correct in my NOTOR account which i always use really great program

I really liked my experience at Baker Nissan , I needed my books and when i came back Diane went over all of them with me and made sure i had all my questions answered

Excellent service, very professional charismatic all the doubts clarifies and tries to give you the best offer so that one leaves satisfied with your purchase

Very satisfied. Thanks to kenny from rental department for helping me out.

Professional. Efficient. Friendly. Just wish their repair and proactive inspection checks where not so expensive, especially when you are a Nissan car owner. We should get some discounts that help up save some money. But other than that this place is great!

Great experience at Baker Nissan. My sales associate Austin worked with me for hours over the phone and god me close to my desired price. They are friendly and work hard to please their customers.

Kenny always treats me fairly and takes care of me when I need a rental car

I Took my vehicle here after another shop said I needed extra work done to it. Hugo showed me what actually was needed and was very honest about it. I trust them with my vehicle work.

I am totally despondent with the cooperation that I received in dealing with an issue on the 2014 Nissan Murano that I purchased on July 18, 2015...the auto that I purchased only had 16,297 miles on it but the tires were exceptionally worn, I sent two letters of complaint to Mr. Foust (the GM) concerning this issue and as of today, August 14, 2015 I have yet to receive a response. I would think that the dealership would show some level of concern regarding the safety of their client but it seems that this is not the case. The hot Houston weather is wearing on the tires even more but I am sure that there is not any concern of Baker Nissan. Wow shoots in the foot to this fool for making this purchase,

Ginas was very helpful and explained the inspection report very clearly and Gladys did a fast and easy checkout!

Service needs were addressed quickly, Chris was exceptional at explaining the issues and how they would affect my vehicle.

I went to the service center to get my car serviced. And it went along much easier than I anticipated. I noticed a lot of cars in the drive way and lots of commotion everywhere. But i was greeted by Marco Hernandez and he helped me out very quickly. I was brought in, signed away, and sat down within 3 minutes. I was out of there in 20 minutes. Thank you marco!

I am disappointed I haven't had the same experience as most people have had. I haven't even been paying on my car for a year yet and I'm already having problems with the vehicle. For some reason there has been confusion about my VIP service membership every time I have come in for a service. It takes them 2 hours to do an oil change and the girl at the checkout counter in ther service area is rude and unpleasant.

Cashiers in the service department could have a better attitude toward customers.

Update: Last visit Gina was very helpful and gave a great service.

Got wonderful before and during the purchase for the 2nd time of a beautiful Pearl White Altima. Get ride get lady helped start to finish. Nissan is our choice.

I leased 4 cars (Nissan sentras) after 2 years I returned them with excellent condition (no dents or scratches) and now I'm stuck with this collection company that works for NISSAN FINANCE they want me to pay $1000 to $1500 per car for wear and tear.

***The manager there "mr. Smith" and David are the biggest liars

I never recommend anybody to involve any deal with Baker Nissan. I bought a pre-owned Nissan Altima recently, my salesperson named Eugene and Manager named Shawn. I bought this car with Lot of water stagnating in boot/trunk, windshield container leakage and Huge noise from the car which are not shown/visible during my first look. But while finalizing the deal they promised that they inspected the car fully as inspecting the car before selling is part of their process. But still these issues are in the car and they sold me without notifying me anything. But whatever I asked them they keep on repeating me like they inspected car fully. I noted all these problems are on the very next day and I called the salesperson. But he responded that it s my fault that I didn t see all these problems during the first look. I m not sure how come a windshield container leakage and water stagnating in boot/trunk are can be noticed at the first sight. After that, I called many times, they won t pick up the call or not responding properly. When I visit dealer personally to ask about these issues they didn't bother about my problems and they never concerned that I m there and I needed their attention. The salesperson told me that he don t have authority to solve it. I tried to reach out the manager. But the manager not even spoke to me even I requested many times. I wasted lot of time and money with this dealer. I lost my peace of mind with this deal and I m not happy at all. I can say this is cheating and not the deal. I m planning to raise a complaint in BBB (Better Business Bureau) about this.

After suffering an unprecedented, intermittent glitch with the main console hub of my 2014 Juke NISMO , the part was finally imported from Japan for warranty repair. Now that the part is installed, all seems to be remedied. With just over 10,500 miles on my AWD Juke NISMO , this is the only issue I have experienced [outside of normal maintenance].

Christina Martinez of Baker Nissan did a great job with following up to let me know when the part arrived at the dealership as well as having the part expeditiously installed by her crew. She also strongly encourage me to stay in touch with her personally if the unit glitched again so that she could help take care of any future issues *(should they arise). ALL of this just a couple of days before the Christmas holiday and the entire staff was all smiles!

I whole heartily can not say enough good things about the service department at Baker. I can easily and honestly say, they have me as a customer for life with this type of service. As a former, 4-time new Saturn owner; I can easily state that Baker Nissan's service department is even better than they were....and trust me, that is saying a LOT. Saturn's service department was very good, but Baker Nissan is even better. I am still is awe. Not to mention that this is my 3rd new Nissan vehicle purchase and I have yet to see another Nissan dealership's service department or sales team top Baker. Baker Nissan makes Robbin and Peacock Nissan look like a McDonald's playground...*messy and full of snot. *(and that is being polite)

So far, I have received much more than ever expected from a dealership service department at Baker Nissan. I can only hope this level of service never deteriorates.

Keep it coming,
~

Purchsased my vehicle and gald i came here versus another dealership overall i felt very comfortable with the team and Diane helped afterwards to set up my owner services and Nissan Connect i really love Nissan so this just topped it off

Good dealership experience, excellent customer service from Gena, but we don't normally buy Nissans.

bought my car here , Diane helped me figure out where to make my payments and made sure i knew how to use all the features in the car , i recommend Baker is your looking to buy new or used

I came to Baker Nissan Dealership to trade my Suv for a Truck. Laurens Legarda assisted me with all the information and details of what I was looking for. Very professional and helpful! I recommend Laurens and Baker Nissan for your next car purchase. Happy with my new Nissan Titan.

I recommend Joe Soliz for superior service that was extended to my vehicle ,2013 Nissan Pathfinder platinum. He is rated a 5 stars

OK why does service close at 630, if they are not going to take cars until 630. They should say they close at 545. I won't be back.

Ken Chaison in the Rental Department Manager was really helpful when i had a wreck ! I would recommend you to use him , when renting a vehicle

Schedule some services that needed to be done from previous visit and Gina was awesome. She help me to get even more services at a better rate I love this Baker Nissan location.

I don't find an option for Zero stars. So, I am giving one star. Worst experience I ever had .

Daniel Cruz was very knowledgeable and took time to explain the things I need to do, and those can wait. Took little long, 1 hr 45 mins, but he was thorough. I appreciate that.

The purchase of my Nissan Rogue was easier than I thought, because the attention of my salesman Lauren's Legarda was very professional and kind, answering all my questions. I highly recommend the Baker Nissan place.

Easy and painless 1st time car buying experience. Thank you'll so much.

Laurens Legarda is a magnificent sales advisor !!! Never felt pressured intl buying my new car like I have at other dealerships. And Ronald Valarezo is THE finance man. He was funny and walked through everything step by step. I would DEFINITELY recommend them to everybody.

Parts is always slow....take forever to get anyone on the phone. It's the same in person. I stood at the counter for 20 mins waiting

I am grateful and appreciative of the help of my sales associate Jack and the finance manager Kenny. They really did everything they could to get me taken care of and I am forever in debt to them for all of their work to get me into a new vehicle.

Great service ! Thank you Ceasar and the whole baker nissan team ! I love my new car :)

Ken in the rental department took great care of me. Got me in and out in a timely manner exceeded my expectation.

Baker Nissan has to be the worst car dealership I have ever tried to do business with. I was In the market for a new Nissan Murano and I had put an inquiry on one at Baker and got a call from a salesperson named Jeremy. I agreed to meet him and see the car and take it for a test drive after work since the dealer isn t far from my work. I am married but I work with animals everyday so I don t wear my rings on a day to day basis because I don t want to risk damaging them. This day was no different. I made it to the dealer met Jeremy and we looked at the Murano and test drove it. After that we sat down and talked numbers. But instead of talking numbers Jeremy was asking if I was single. My answer:no I m happily married. He then questioned why I wasn t wearing my rings. I gave the explanation above. He still wasn t convinced and kept hitting on me. At that point my numbers were already done being discussed and it was a very uncomfortable waiting game thy just went even more down hill. The sales manager then came over. I forgot his name unfortunately. The sales manager proceeded to once again question my marriage, why I wasn t wearing a ring etc. We finally got back to numbers and sales manager asked if there would be a co-signer or if I was in the military. I said no my grandfather was but he passed away. This man proceeds to ask me if my DEAD GRANDFATHER could co-sign! I was done after that. I had been hit on after repeatedly telling people I was married, harassed and then the audacity of disrespecting my deceased loved one. My time had been wasted. That night I got home and emailed Bob Baker my experience and he emailed back saying he would take care of the situation.

So the saying goes fool me once shame on you, fool me twice shame on me right? Let s fast forward to this week. A few days ago I get a call from a number I don t know and answer. It s a salesperson from Baker. His name is Austin. I tell him my experience from before and tell him I m not really interested in buying from Baker. He says he will make sure I have a great experience and he s not like the people from before. I say ok sure but here are my expectations and I m not swaying from them. I m at a firm price and firm on my trade. He says no problem I ll work on and get back to you. Today Austin calls and leaves me a message saying he has good news. I message him and ask what is it. He says I can get top dollar for your trade and your payment will be guaranteed under $$$ amount. I m thinking ok they had my information from before, they know what I expect, they must feel pretty damn bad about how I was treated at first, sure I ll give them a second chance. Austin said pick out the one you like online and I ll get the deal done before your here. I pick the one I want and send him the stock ID. I told him I wasn t going to waste my time so when I get to the dealer, they have one hour to make this happen. I drive an hour in traffic to get there. I walk in to 2 women up front (one large and one with glasses) no hello, no greeting, just you here for plates so I immediately have a bad feeling. Austin greets me and shows me the car. No need to test drive because at this point I ve driven about 3 Muranos. So after 44 minutes of giving the same information I had 2 weeks ago and working really hard Austin comes to me with a payment almost 300 dollars higher than what he guaranteed me in the text message. I even showed him his own message and he said well I m not a mathematician. Then he comes at me with an appraisal for my car that is 500 dollars less than 2 weeks ago. I said get my keys and I m leaving. Icing on the cake? They lose the keys to my car.

Third chance? Definitely not. I advise everyone to stay away from this dealer. They don t value your time and if your female, just prepare to be looked at as an object and talked down to.
There s nothing a canned response from the dealer or anyone could say to me to make me go back. I wouldn t wish my worst enemy to buy a car from these smarmy salespeople.

Gina my service Advisor and Gladys the cashier were great, they helped me with all my questions, fast and excellent service!

After a couple awful experiences at other dealerships trying to pressure us into buying things we couldn't afford, my husband and I headed over to Baker Nissan. The experience was awesome. We told Carl Baker what we were looking for and what our budget would be for a car payment and he worked with us to find us what we were looking for and in our budget. I really enjoyed the no high pressure experience that this dealership has to offer. They are very knowledgeable about their vehicles and I would recommend them to anyone I know looking for a new car!

Mr. Amir Ghoreishi was a great help, knowledge regarding service of the vehicle was great.
Keep it up guys . great job.

I made a service reservation online, but when I got to Baker it was like I had never made it - I was not found in the system, was asked what I wanted, etc. I had entered all that in the online service reservation system.

Plus, I badly needed a car wash. But the car wash machine was "broken" that day. I did get a rain check, but I live a good distance from the dealership so probably will not use it.

Great experience. This is the second time we've purchased through Baker Nissan, and while the visit was longer than expected (almost 6 hours), it was very pleasant. They worked with us extensively to get my wife the car she wanted at a price we could afford. Thanks Carlos, Jamaica, Fernando and Kene, you guys rock!

Going to the service department to get an oil change was a breeze. In and out, like California! I was walked in by Marco Hernandez, he showed me around and i felt welcomed. Happy holidays!

My sales person Edwin was very patient as it took me 4 days to decide on a vehicle , Diane was very nice after i picked one to go over my features

love the Rogue Sport the team here was real nice , kept us fed and joking thru the entire sale made it really enjoyable , Thanks Diane for my Tumbler just love it !

Took my 2005 Nissan Maxima to fix few problem including my sun-roof. Picked my car in couple of days and was happy about the service. Next morning, I realized that my headliner near the sunroof was damaged. I called in and went in the same afternoon and told them about it. Showed it to service consultant and he talked to the service manager. He came out and take a look and said there is nothing he can do because he didn't know if it had happened there and because it was 2005 (referring as old car). If it was there before, than they would have noticed it. I assume whoever was fixing my sunroof pulled headliner and probably he used lot of power and ripped it. I was satisfied with their service but they managed to pull out a huge disappointment. I recommend everyone to do quick inspection of your car with service consultant just incase your car might get some damage and they will deny. I am not saying that it happens all the time but its your car and no one cares about it except you, and costs money to fix.

Sorry guys but I was really very disappointed.

Went to service my vehicle and my service consultant Gina Gongora took care of it in a timely manner while also answering all my concerns about my visit. Great service Gina!!
Will be back to the location..

SCAM !!
Nissan called my husband to offer a car etc... went in on Sept 10th to see a Sentra but i wanted a Versa instead. Nissan always calls since we have a lease that ends in February 2020. They were so desperate to make a sell that they offered to take care of our lease (remaining balance); sounded like a good deal but told the sales guy we were over in our mileage due to the lease terms. He then went back and forth with his manager and finally offered to pay the balance off on miles. So then i was still not sure since i did not like the basic Versa i test drove. Told the sales guy; then he said there was an upgraded version but it was about $3,000 more than the basic one. I told them, let me go home and think about it. At that point one of the managers came and said "what if i give you everything the sales guy said he offered and upgrade the Versa for the same price?" That sounded like an awesome deal, but of course before making a purchase we told them we would think about it. They insisted we would get the color i wanted and it would be towed from Dallas. We went in to get paper work ready, ran credit and put some money down. That night we left in a loaner while we waited for the actual car. We went back on Thursday Sept 13th to finalize everything and the car that was towed had over 200 miles. My husband looked at the paperwork and seemed way off. With the $3,000 down our entire balance was almost $34,000. Keep in mind credit is not an issue here at all. Gave us a higher APR (6.90%) than the previous dealership where we bought a Cadillac with a (4.3%) APR. We asked why was it so much but everyone was supposedly clueless. They said GAP was required, maintenance for 2 years and extended warranty for an extra year. We then told the guy we did not need any of that except the GAP. Still balance was way off. We asked for total price before interest, taxes, title and all the extra stuff. They tried to sell me a Versa that was originally close to $19,000 to almost $26,000. We asked why and no one knew until i decided to not go through the deal. One of the managers was so unprofessional and started arguing with my husband and even calling him "bro" also started throwing at us that he did not charge us for towing, rims, tint etc... We told him, that is not what we agreed on, we still wanted to know why the balance is higher. He finally got fed up and said " well, we had to add the remaining balance of the lease somewhere". By then we told him nevermind but instead started arguing and told us "get an attorney involved or whoever you want but you already signed some paperwork, how am i going to look with my manager explaining we have an extra car now?". I insisted, its not what we agreed on so we left.
***(Keep in mind that the sales guy and my husband were texting back and forth during the deal). We had just made my payment for our lease and asked him where that money was going and he replied "The payment you did went towards the Altima and reduced your lease balance, so the balance we are paying off includes your last pmt."

Another manager named Mike approached us and told us he would check out our case. The next day we called corporate and they opened up a case, they were trying to be helpful but insisted the general manager had the last word but was out of town. Mike called my husband and had a different deal. He took everything off (Gap, extended warranty, maintenance) and gave us a (2.90%) APR and also offered to give us back my down payment. Total balance was brought down to almost $30,000. Yet, still they were charging me for the lease $5,700. He said "the sales guy worded it wrong". My husband just walked out and left, we were down 1 car for 5 days until Nissan decided to back down from the deal and gave us our lease back. Only messed up part about this is that they ran my credit. I will NEVER do business with them again.

Word of advice, read everything. I wonder how many people they actually get to scam !!!

The staff at Baker Nissan is great. I never have to wait for a service advisor as they come to check you in quickly upon arrival. The waiting room is always clean and has refreshments stacked for waiting customers. The restroom is very clean as well which is important during this pandemic. I can't say enough about my service advisor Najee and Service manager Shaun, who puts me at ease every time I bring my vehicle for service. I love the free car wash as well. my vehicle always looks great after service. these guys are amazing. Keep up the Great Work!!!!!

Wonderful people from the sales team to financial department are there to take care of everything we need. Excellent service!

This was the best experience I ve ever had with Nissan. It was my first time going to this location since I recently moved into town after I got a notification of my car having a recall. I decided to also get an oil change as well as take my car in to get the recall addressed. All the staff was super nice my main point of contact was Carlos. Everyone was super friendly. Carlos make sure that I had everything I needed especially when I explain that I had gotten my car used he made sure to print out everything that I needed to do and the cost to maintain my car. I likeD Carlos s approach on doing this because I was charged for exactly what I came in for which was the recall and the oil change so I didn t feel nickel and dimed. Plus he still gave me the paperwork explaining other things that I could do to maintain my car and the cost so I knew for the future what I could come back there to for maintenance purposes.I like how everyone takes health seriously during COVID-19 and was wearing masks, has hand sanitizer available, and practiced social distancing. And then when I actually got my car back it was cleaner on the inside then when I dropped it off which was a pleasant surprise.

FREE snacks, drinks, WiFi, and TV. I was greeted by the valet Marco Hernandez and he was very polite and cool. I had tons of questions and he had all the answers! I almost thought he was my service advisor. The whole experience seemed very smooth and cohesive. Thanks to all the staff there. Thanks to all!

Gina and Gladys were extremely helpful to me and my experience at Baker Nissan! My car was serviced quick and efficiently. Very happy with my visit!

Laurens was very helpful and professional and I highly recommend him for purchasing your next car at Baker Nissan!!! He is very personable and friendly!! Baker Nissan was a great experience !

I have been coming to this location dor years and I ALWAYS recieve the absolute best service. My service advisor is Gina and she is wonderful! She is very thorough, knowledgeable and exceeds all expectations!

Working with Rolando was a pleasant experience. He was polite. Respectful. Friendly. And loved up to his word. He did what he said he would do , prior to the deadline he told me. Great work. Well done!

I needed a rental vehicle because Enterprise ran out and Ken took care of me!

Professional, personable and productive describe Kenny Chaison and the Baker Nissan rental experience. Top notch!

They came off to pushy. I took my mother there because she was wanting to look at a suv and they hounded her to drive one. When she refused Then called her every day for two weeks. So when she was ready to buy we went to Atkinson Toyota. Their loss....

I accompanied my boyfriend to Baker Nissan while we were car shopping the salesperson was friendly we did a credit application the sales manager Michael Fresa sits down with us he made fun of my husband in front of me joking about his credit used the n word joked about his appearance it was inappropriate I have never had such a negative experience with a dealership DO NOT BUY HERE my boyfriend got a car without a co signer at Drive time stay away from Baker Nissan

Bought my first car at Baker Nissan , I am very happy with everyone and everything loved the easy process to pick a vehicle Jack pulled up what i asked for and after Diane finished showing me all the great features

Took my daughter's car to get it serviced. Service was prompt. Staff was knowledgeable and friendly.

I was delighted to see all the friendly staff here. They brightened my day and made the entire experience work out much better. Marco Hernandez was the young man that made me feel like the only customer there. He could recognize confusion and would be quick to ask if i needed help, truly willing to make the experience a great one.The 31 minute oil change and great coffee just top it all off for a 5 star review. I will me coming back.

Will come back for my next purchase Baker has great selection on used and new cars I was treated well and gave a great price Diane was great with checking on me and making sure i knew everything about my new vehicle

I got there and left 30 minutes later with an oil change and new whippers. Marco Hernandez welcomed me and helped me out. Great place.

I would like to congratulate Tyrone Coleman on his first sell in Houston as it was Me
Let s just say he had challenges with my experience with Baker Nissan
Tyrone called me to check if I was still interested and voiced my concerns on previous experiences.Hearing my story he assured me he was gonna make it right and get me in that Titan XD
Tyrone is professional at customer service and doing exactly what he tells you up front and taking the time to find out exactly what and where you want to be and went to work.
I highly recommend and will continue to use my new friend to anyone in the market for a pleasant buying experience
Thank you greatly Tyrone you got it done for me

I cant begin to explain how incredible the customer service is here. I am beyond amazed by the amount of energy each staff member puts into each customer. They re all so willing and furthermore, happy! They re genuinely happy to be helping each customer. I was greeted by Marco Hernandez, the valet, he came to my car with a huge smile and asked me how my day was to start. I just couldn t imagine the level of customer service provided here. Truly incredible!

really genuine folks here , took the best care of us buying an Armada , gave the kids goodies , very helpful Diane Ellis made sure we were beyond satisfied with our purchase Thanks everyone !

My car was here for insurance damage estimate. Convenient drive through with most insurance adjustors. Enterprise can pick you up here for rental. My insurance guy said he thinks it's the cleanest and best repair place in town. People were friendly and helpful.