Ann Keeping

Review of B&Q

Apart from not finding a very good selection today...

Apart from not finding a very good selection today in bathroom fittings, when I asked advice from several members of staff, about various products, I felt that most really could not care less about helping. One lady who I overheard was very upset that the paint colour she had just used on her new kitchen had been discontinued. She had damaged a wall and had no paint to touch it up with. What can I do she asked and both assistants just shrugged and turned away. She asked if there would be any in other stores and they just said no all gone.
I was not impressed ,especially as we are being told that shops are suffering poor sales, you would think they would be pulling out the stops to make customers feel valued and stop people buying online. The one advantage over online is to be able to seek advice personally and if they can't be bothered then why should we.