Avis Ford Reviews

I've been buying cars here for years. Frank is a great salesman. The service department is friendly, free rental during warranty repairs and text message updates.

Walter the salesman is excellent. On the service side they get the job done and are always quick.

WORST EXPERIENCE EVERRRR!!!

POOR QUALITY!!!!!!!!!!!!

POOR CUSTOMER SERVICE!!!

NEVER GIVING THIS DUMP ANOTHER DIME!!!

I will never buy another car from this dump ever again. They've went totally down hill from where I've known them to be. I feel the mechanics went joy riding in my 2016 Mustang GT (Manuel Shift), oppose to fixing the problem. Because that's the only thing they could ever tell me, that they've put extra miles on my car for "test drives". I took my car back to there shop at least 5 times. I even had to demand for management to get involved. This place needs to be shut down or outsource there service and repair dept. Their car salesmen are good though. Derrell Mimms been our family salesman for 20yrs. He'd be my only reason to ever return. But boy oh boy, when he retire, I'm retiring from this crappy place. I hate that it had to be this way, but I'm beyond upset. I feel like selling my car back to this dump.

Ingrid Butler took care of me from the time I stepped into the dealership until I left with a brand new car

It was an old tale that was brought up about what's the most crooked dealer service? I said it's Avis Ford from Southfield!
One of the college kids from LTU 2 years ago brought a '06 Ford Taurus for a bent tie rod and alignment, and somehow the service department managed to oversell many other unnecessary service, including but not limiting to: changing four dampers, all suspension bushings, rear stabilize bar ( when front end was damaged ) and they had the wonderful imagination even to change the transmission mounting!!!
Enough said. Just as bad as what I heard from those crooked shops in PA.

This dealership is amazing... Ingrid is my salesperson and she always get me right, helping me find the car for me... and shout out to Roy a manager at Avis ....he is also is super helpful. I even love that the quick lane department has fast service.

Shuttle driver was great, but the service center was less than desirable... They were unable to resolve all my issues.

I have been a customer for about 10 years & would not go anywhere else. The employees are very professional & courteous, and the new car's, service/quick lane department's are excellent too. I'll see them soon for my next service update! : )

Quick Lane at Avis Ford is a great service for their customers. Prompt & courteous service is the rule here. We have 3 vehicles that have all their routine maintenance done at Quick Lane and the staff is always helpful and offers individual attention with realistic time estimates. As a matter of fact, they are almost always done before the estimated time. Job done well & professionally!

Ingrid Henderson-Butler...Avis Ford, located on 12 mile & Telegraph... made my experience for purchasing my new 2016 Escape smooth and painless. Ingrid was friendly, approachable and willing to go above and beyond. Excellent CUSTOMER SERVICE! I'll be BACK!!! Mia Sharfner

Found a car on line, came and drove it, bought it! Painless

Called their service department to schedule an appointment to have my front differential diagnosed, and they told me to take it to who put the differential in. I told them I have a 2008 Mercury Mountaineer and they suggested I take it to someone else smh this happened 2/2/16

Terrible experience with this dealership. No one from the staff can return a phone call.

Avis Ford is the place to go for a Ford or Ford Service. They friendly and helpful staff and always give great advice, even though you may not want to hear it.

I have always had a positive experience at AVIS Ford Quicklane. Everyone is courteous and professional. I bought my car at AVIS Ford and will continue to use the Quicklane service that they offer.

Everyone at Avis Ford has been excellent for me. I have now leased three vehicles from them and had an excellent experience each time. I've enjoyed working with Jeremy "JZ" Zumbrunnen each time. JZ is responsive, honest and a lot of fun with work with. I highly recommend that those looking for Ford products work with JZ and Avis Ford. Keep up the great work!

Pleasant, Thorough with any instructions, patient and friendly.

This was my first time ever leasing a vehicle of my own, and Gary Addley made the experience incredibly informative and easy. I was able to get a great deal on a brand new 2016 mustang that I felt comfortable with. Gary laid out all of my different options, and helped me find the best rates. It was an overall nice experience.

Every person that i asked for help said they would then never came back. When i asked a f150 they where really rude about it and said its to expensive for me. Very bad experience and i will never go back there.if i could give them 0 stars i would

This is the 2nd car I have purchased from Avis Ford in Southfield. The reason I went back was because of my salesman JZ. He is the best. Answered all my questions. Very friendly.

Our salesmen Maurice Huston is the BEST no nonsense salemen. Thanks Maurice. Ken and Cyndie Wiggle

I bought my car here 8 years ago, my mother in law got her car here 7 months ago and my fiance got his car here 5 months ago. Needless to say we love this place and always get a good deal.

Simply wanted to take a moment to acknowledge the exceptional customer service experience that was provided by
a stellar Avis Team Member -
Keely Brockington.

My initial interaction and service need was handled with great attention detail and
full understanding of exactly what I needed to resolve my concern.

Ms. Brockington is a true professional and her willingness to deliver outstanding results to customers, is a refreshing change
from the growing trend of customer service being "a lost art."

Avis Ford has a true gem of an employee in Ms. Brockington and because of her strong skill set, I feel even more thankful that I chose this incredible dealership for my 2015 purchase.

I came in for 30,000 mile routine service and was out in about an hour (no appointment) . I consider that good. Polite, work seemed complete, got a clear review of thier checkup.

The only issue was what I considered an attempt to oversell service needs. At 30K, one has to question trans, coolant and steering service needs. I said No.

Everyone who is ever going to buy a car from a dealer should have Lou Marchesi as their sales representative. 50 years of buying cars, he is simply the best ever.

We had an issue with a service, but John worked with us to reach a mutually amicable resolution. He was prompt in his responses and took care of the situation professionally and courteously.

If you ever want to get ripped off this is the place to go. I dropped my truck off here for a oil change and alignment at 10a.m. they told me it will be a while so they shuttled me to my house after waiting all day for which no one called me, I called about 5 o'clock they tell me I need brakes, ball joints, sensors all and all about $800 worth of work so when I tell them never mind I want to come get my truck they tell me I owe them $40 and they didn't do anything I brought the truck in for (not even the oil change) Oh yeah the shuttle stops at 5p.m. so I don't have a ride there so I can't get my truck until tomorrow!!! Wasn't that convenient. Royal Oak Ford would never treat a customer like this but they were backed up this morning and I and I didn't want to wait until tomorrow isn't that ironic...

Courteous, thorough and efficient! Ingrid Henderson is delightful!

You can't beat the service of Frank Cianciolo. I was referred by a family member to Avis Ford and I am glad that I followed up the advice. I drove 40+ miles from my home to get the care and attention needed in leasing my new car. I showed up an hour an a half early for my appointment and that was no problem for Frank. He made the entire process easy and worry free from start to finish. If you are looking to get a Ford, go no further than Avis Ford. They have numerous sales representatives that have been working there for decades, which just goes to show they must be doing something right

Jerry Flint is the BEST! Worked with him in 2013 and returned in 2016 for my new lease. Your lot did not have what I was looking for (a specific colr inside and out with specific features) but Jerry found it and I'm expecting it this week. He worked the incentives and put us in the price range we were looking for for my new 2016 Titanium Edge. Will definitely be back next year for our daughter's first car!

The Clemons' Family

This is my 2nd vehicle leased through Lee at Avis Ford. I have nothing but great things to say about our experiences there. Lee is so attentive, answers all questions in a timely matter, and makes sure you leave with the vehicle you want! I have no complaints and will definitely recommend Lee & Avis Ford to anyone interested in/looking for a Ford dealer!

Review for service department. I requested a 50,000 mile service on my car. They scheduled me an appointment. When I arrived the service department told me they don't do what I asked... So while the actual service was fine it wasn't at all what I wanted.

We've always had great service over the ten+ years with sales and service. With that said, no issue with Avis however we're waiting for Ford to recall our 2014 Escape. The engine coolant leaked into the engine and the engine had to be replaced. Ford asked for $9,000. to replace the engine. After a load of phone calls, ford erased $6,000. More phone calls, FMC submitted us a check for $500. toward our payment, and suggest we hold on to our paid receipts and wait for a recall. Ford Motor Company, 'Do the right thing for your customers and Dealers.'

Everything was described clearly. Would highly recommend.

great experience with Gordie Johnson at Avis Ford.. definitely would recommend buying your vehicle from there

We had a positive experience in leasing a Mustang convertible from Jerry Flint at Avis Ford.

Leon Stoudemire was Awesome ! He made my trade a pleasant experience.

Really nice atmosphere!!! From the front of dealership to the back! Everyone is so Courteous!!!! Need a vehicle?... call Maurice Houston!!!!! He gets the job done !!!!

Excellent Excellent Excellent!! Mrs. Ingrid Henderson was Absolutely wonderful. She made me feel sooooooooo at ease with my purchase and walked me through the entire process. I was so afraid after my Bankruptcy that i wouldn't be able to get a car or truck. I received my Bankruptcy discharged papers on a tuesday and made an appointment on wednesday and was approved on thursday. Nobody but GOD... Amen

I was in the market for a Ford Escape and spoke with James Lopes this last Friday around 5pm. By 2pm on Saturday James was handing me the keys to my 2016 Ford Escape. James walked me through the process of purchasing my new automobile in a friendly, knowledgeable , and painless way! He was very thorough and made sure I didn't miss anything I needed. James really made this a positive experience and I would be happy to refer him to my friends! Avis is lucky to have him! Thank you, James!!!

My salesman , Gordie Johnson made my purchasing of my new flex so family like that
It never felt like I was dealing with a salesman but more of a family member . I was going to deal with the salesman my mother used to purchase her cars from over the past 30 years but he was out due to illness. He even called him for us so I knew then Mr. Lavell can pass the torch to Gordie , cause he took care of me and my mother who no longer drives due to Parkinson. I've already sent someone else Gordie information to assist them in their experience in purchasing a new Ford truck .
I thank you and my family thanks you .

I have been going to Avis Ford since 2008. Frank is awesome...and this is the first and only dealership I actually get my service done at. I just took my SUV in for a recall... took less time than expected, got a free wash and oil change... BRAVO! Easy Breezy!

Purchased a 2020 F250 through JZ at Avis about a month ago. Smooth, easy transaction with no mystery, no pressure and no drama. Its the second truck I have purchased with him as the sale contact, and the second time its been a great experience. Have another purchase coming up, and anticipate the same great service.

***Do not trust AVIS with your business***, the service department uses fraud to overcharge customers. In my experience with them, they made two attempts to push completely unnecessary costs into a simple repair scenario. Charges for services required: $461. Attempted charges for completely unnecessary services: Add an extra $106 (Duplicated diagnosis fee) and an extra $400 (Falsely stated that the tread depths for my tires were in red zone and replacement was needed).

My 2010 Mercury Milan broke down on 11/23/2012. While driving, the engine was cutting off, then after slowing to a stop, the car tugged against itself without pushing the gas pedal. This happened a couple times while driving past Avis, and was accompanied by the transmission and maintenance lights turning on.

The morning after I dropped off the vehicle, I received a call saying that they would charge one diagnosis fee to determine why the engine cut out, and ANOTHER diagnosis fee to determine why the engine light was on. My write up clearly stated that the engine light turned on at the same time the engine problem was occurring. Obviously, they are related to the same diagnosis, so only ONE fee should be charged.

Secondly, they said they measured my tread depths and that all 4 tires needed replacement. I just had my check up one week ago at Midas, and all of my tread depths measured GREEN.

I called them back and demanded only one diagnostic fee, and that they recheck their tread measurements. Mysteriously, the tread measurements were all within an acceptable range the second time around.

It pains me that dishonorable businesses like this exist, but I hope this has guided you away. Spread the word to promote and reward honest businesses.

Good service. I took my 2015 Fusion in for oil change and services with no appointment, I was out in a timely manner..no complaints everything was done and checked...

Parys Liddell is definitely an asset to this dealership.

I am in my third lease with Avis Ford! JZ is the best he went out of his way this Spring to find me the Escape I wanted and I got another great deal

DO NOT USE THIS DEALERSHIP!!!! Dealer Steve Boswell is a liar and a cheat. I was served collection papers on vehicle Steven promised was taken care of months after I purchased a new car. and after reaching out to him he was confused and said not to worry. Well little did I know he did nothing besides curve my calls and issues. Service department is lazy

I've been purchasing my vehicles from Avis since 1998. They ALWAYS come through and provide exceptional service. JZ is a GREAT sales person and he has made buying my vehicles easy and makes sure that customers get approved in a timely manner. I love Avis Ford!

Avis Ford is professional and makes your whole service experience easy from the time you pull in until the time you leave. Thank you Avis Ford!!!

Fantastic dealership, excellent salespeople. Willing to work with you when you need something specific or need a little bit of extra time.

I have been doing business with Avis ford for about15 years. JZ also known as Jeremy has been my salesman for years. We started doing Business on the internet. I tell him what I m looking for or find a vehicle on their lot. He provides me lease and retail options. I make my Decision and he will meet me early Saturday to close the deal. During Covid we did everything on line he talked me into a hybrid this year. Best decision I made. He brought the escape to my house traded vehicle and we were done. Jeremy is the best salesman I ever had since I ve been purchasing Ford s. Glad he came back to Avis. Will always purchase my vehicles from him. Keep up the good work.

We had a great experience buying our new Ford Transit for our family. Our sales guy Lou searched the country for the perfect one for us and got it to us quicker than we could have imagined! He worked around our schedules and did a lot of the work ahead of the time and over the phone.

Walked in with a car drove off with a 2016 fusion. Took 1 hour. Ingrid Henderson awsome

TOOK MY CAR IN FOR RECALL WORK AND WAS SURPRISED WITH THE OFFER TO ALSO DO AN OIL CHANGE, TIRE ROTATION AND ALIGNMENT WHILE THEY HAD THE CAR. IT SAVED AN EXTRA TRIP. PLUS THEY FIXED A SQUEAKY BRAKE WITHOUT HAVING TO ASK FOR THEM TO LOOK AT IT. GREAT SERVICE AND NICE PEOPLE. FAIR PRICE. CAN'T ASK FOR ANYTHING BETTER.

I called to get my new truck serviced from a recall notice in the mail. The receptionist in the sevice department and the one that answer the phone was very Rude. I simply ask a question about how long would it take to do the repairs. They act as if I said something wrong. I'm a first time Ford buyer,reluctantly. If this is the kind of treatment I'm going to get it will be the Last.

Walter Simmons was beyond informative, thoughtful, helpful, accommodating, and friendly. He got my husband and I into a new car for $40 less per month and we came in with a used jalopy on its last leg. We are thrilled and love our new car!

Mike did a great job finding the SUV that i wanted. Quick and great service

Dropped off my Fleet vehicle to be serviced. Very professional. In and out with no issue.

Only get my Fords from JZ at Avis Ford. Between my wife and I we have gotten four different cars all through JZ. He is the best in the game and he has completely changed the car buying experience. Transparent pricing, available via text message, and delivers new cars right your driveway. He's not pushy and actually listens to what the customer wants. No more sitting at dealerships waiting with a burnt cup of coffee. I have recommended JZ to several different co-workers and friends who have all had similar experiences. If you are looking for a car guy with no BS, JZ is your man!

Lou as always was a top notch salesman before, during and after I bought my car and truck.

Avis Ford was professional and courteous. The car salesman worked with my mom income and placed her in a newer car. The salesman already had her plates transferred from an old vehicle and she had her insurance in place. In about an hour she drove off the lot in a newer vehicle. I would recommend Avis Ford.

My experience was extremely professional, and personable.. My salesman Big Gordie was very knowligable about the vehicle of choice, and experienced in leasing and financing options. All in all I would definitely recommend Avis for all your car needs they treat you as if you were family. Thanks Gordie you got me rolling in my new 2017.... I love MY FORD!!!!!

Yes yes and yes, wonderful. Quick lane oil change it the place.

Absolutey always satisfied when I walk into Avis Ford. My salesman Mike Williams is a great, caring guy who will do his best to get you whatever you need. Great people skills and always a pleasure to see and talk too. Avis Ford is the dealership to go to!

Went to the used car portion of the dealership to possibly purchase a car the salesman in the finance managers were all pretty good people very helpful and straight to the point

After bringing my truck to get the breaks done, it developed a squeak and the brakes stick just before stopping and again when starting back up. I have brought it in 3 more times to have them fix this, each time they replace the wrong parts charge me 100's of dollars and still the problem has not been fixed. Last time I bought it in, they told me they couldn't find a problem but yet my breaks squeaked the whole way home. They never even test drove it. I DO NOT RECOMMEND USING THEIR SERVICE DEPARTMENT!! Now they wont even return an email.

Avis Ford was very helpful in helping me find a great car. Easy to work with and they took the time to show me my options, prices, and doing test drives.

I received excellent service from Gary Addley at Avis Ford throughout my leasing experience during this time of the pandemic with safety, completing credit applications and other forms that were needed to fill out also I have been contacted before the purchase and after the purchase which made me feel special and loved.

Gary Addley has been my sales person for ever, he helps with everything. that's why I keep going back.

Just purchased a car from Avis. My sales guy, JeremyZ did a great job answering my questions and making the entire process easy for me. He took the time to show me all the features of the car before I drove away and the finance guy had all the paperwork ready to go when I arrived which made the whole process go smoothly. I had my prior car in for service a few months ago and that also was a good experience, the problem was fixed quickly and there was no issue with the work done.

All I can say is Troy Jackson is the TRUTH! !! Thank you so much once again Troy!

Pleasant and accomadating service received as requested

GERALD was great. He found us a great car that was exactly what my husband wanted.

Can't say enough great things about my experience buying a vehicle from Avis! I am 71-years of age and had not purchased a car in over 10 years. Originally I started out with another dealer in another city (big mistake). After several weeks of receiving the run-around and unfulfilled promises, I decided to try Avis because it is nearby, and because I was determined to purchase a Ford Taurus. From the moment I walked through the door, I knew I had made the right decision and was in the right place. I was greeted cordially and professionally and escorted to the office of the individual with whom I requested a meeting. Mr. Williams was professional, courteous, to the point, and immediately found what I wanted. Mr. Flint then escorted me through the purchasing process, taking the time and making sure I received the best deal possible for the vehicle I wanted. His professional expertise and warm personality put me at ease and made the whole purchasing process go smoothly. What the other dealership was not able to accomplish in several weeks, Avis personnel accomplished in a matter of a few hours. If my continued experience with Avis equals the level of professional integrity displayed thus far during the purchasing process, I will not only continue to do business with Avis but will recommend that others do likewise.

Best dealership experience I have ever had; from the minute I walked in to the moment I drove away in my new vehicle this was the most flawless purchase to date. Jeremy Z and crew were amazing and my trade appraisal was above and beyond what I expected. I highly recommend Avis Ford to anyone looking to purchase or lease a new Ford; NO NEGATIVITY HERE!!

Despite the virus related restriction the on-line ordering and delivery of our new lease car, thanks to the outstanding cooperation of Avis rep JZ, was easy and without any problems.

I could not be more happy about the service and professionalism I received at Avis Ford. Ingrid Henderson, was absolutely amazing to work with, Bill was a great and funny guy, and the rest of the employees there made the experience even better by being so welcoming, I will definitely be sending anyone I know of seeking a car to this location.