Pratt Buick Reviews

Great customer service experience with looking for a new car or used to buy, haven't used them for car work yet but if it was as good as their customer service I'll probably give them a 5* but definitely a high 4*

The IAM Sales Team at Pratt Chevy did an excellent job of providing me with service unlike any of my previous purchases. Thanks Pratt Chevy!!!

i had an amazing experience! thank you Pratt Chevrolet and Gina for my 2014 chevy cruz!

I did not plan on purchasing a vehicle today but Darrell met us at the door and took time to explain things to us in detail and explained why this would be an awesome time to take advantage of the event that they had going on. He watched, listened and wrote down all the wants and needs of the vehicle we would want IF we were to do something. He took the info, jumped up and pulled up the absolutely perfect 2019 GMC Canyon to replace our 2011 Ram we called "Big Girl". Thank you Pratt GMC and Just Drive Events for our new baby we named "Little Red"!

Great experience with Coty James with Just Drive Events

Thank you Andrew for helping us out of our journey and into our new truck we ve been wanting to get! Amazing work.

Darryl gave excellent service when I traded my truck in for another

I came down to Prat with no intention to buy. However after talking to Frank and Mike they made me a deal I couldn t walk away from. Thanks Guys might keep this truck a little longer than 6 mos

I ve had two interactions with this place. One last Spring, one today.

Last Spring I was interested in a used truck and spoke/emailed with the sales manager about it. Was in town looking at real estate and extended my stay by one day after speaking to him again and arranging to see said truck. Upon arriving the next day, he sent a proxy out to tell me the truck had been sold several days earlier. Bad form, gentlemen. Wrote an email to sales manager and owner expressing my displeasure in their brand of customer service. Their response... crickets.

Today I called after the malfunction indicator light on my new Ram (w all of 1700 miles on it) illuminated. After being asked if I had bought the truck there (to which I responded no), I was told they couldn t perform any service on it until their new lifts were installed in a week. Nonsense! One hardly requires a lift to perform a check engine light diagnostic. At that point, I was promised a return call from the service manager. Again... crickets. I called back. Spoke to Marty who informed me he only had one tech to do the diagnostic and he was booked solid for 2 weeks.

Bottom line - a check engine light may or may not be serious. It s a new truck. The diagnostic should only take a few minutes. They simply refused to do it. Unconscionable! I have since arranged to have the diagnostic performed in Bangor by a much more customer centric dealership. They were very accommodating and I ll make the trek tomorrow.

I ve also emailed the Chrysler (Ram) corporation to explain the circumstance and ask them if Pratt s standard of service is what I should expect from their entire network of franchisees.

Maybe I m just catching these guys on bad days but I think they should seek some serious attitude re-education in the customer service area.

Our car broke down at 9:30 in the morning. The service department at Pratt went out of their way to help us. Even though they were busy, they were able to fix our problem so we could drive home. We were on our way at 2:30 this afternoon. The staff at Pratt were very helpful and friendly. Great job!

I got a vehicle in 2018 and another today. Quintin was great! Despite the fact we had some hiccups he kept working to get us what we needed! We left happy!

Great place to buy a car, they really make it affordable and easy

Just bought my second truck from these friendly folks. Another great buying experience, I got a great deal and felt good about my trade. Worth the 2 hour drive from Bangor for sure!

Coty was very respectful and informative. Could not have had a nicer experience.

Mike Lashley was the absolute BEST salesman that we have ever met! He was professional, but funny. Made the car buying experience easy and fun.

We just purchased our 5th car at Pratt's. Ian, Randy, and Ryan have made our experience stress-free and fun! The service department takes good care of our cars and is very accomodating to our schedule. We are very pleased with Pratt's.

they made me feel like family while purchasing my vehicle

If you want to have someone to work with you contact Jasmine she does an excellent job and find the right

If you want a place that truly cares about you & whatever your needs are for a vehicle, then you should definitely go see the amazing people at Pratt's in Calias! They will work with you to do whatever possible to best suit your needs, but if they dont think it's in your best interest or best financial decision, then they will tell you straight up! They wont be trying to just swindle you into buying a vehicle that would put you way over your head financially, but to work with you to find what is your greatest fit! So I highly recommend that if your in the market for a new or used vehicle to go see Lucas & Buzz at Pratt's, and you wont regret it! Great people & great service!!

Its been an amazing and wonderful experience at the dealership. We got a great deal and Mike gave us a wonderful customer service experience.

I came into the dealership and was greeted by Steven. He sat down with us, listened to what I wanted and found me the perfect vehicle! 10/10 service! Everyone there was very knowledgeable and were the most professional salesmen I have dealt with.

Ray was very knowledgeable and provided excellent service. I would like to thank Pratt Chevy for bringing in the IAM Team. I got a great price on a great truck.

Enjoyed my experience....staff was kind and courteous.....Andy did an amazing job....

We bought a used vehicle there recently. Usually I hate car shopping, but kudos to Pratt for making it less painful than normal! Water, snacks, not a horrible wait for paperwork to be completed, not a horrible wait for getting the car ready, etc. Best part was that their sales staff isn't super pushy. Downside no customer wifi on the Jeep side of the dealership.

Best car buying experience we have ever had!! My wife and I drove up to Calais in our Subaru Forester for the Just Drive Event today and were very fortunate to meet Benny! He was a joy to work with! He found us a Subaru Outback that we absolutely fell in love with! Mike was able to get us a phenomenal deal, and we couldn't be any happier! Thanks again Benny, Mike, and everyone at Pratt Chevrolet for a great experience!! A++

Just purchased a 2015 Chevy Malibu from Frank and Mike at Pratt Chevrolet. They made the purchase so easy. The Car the price the service is number one. You can not beat a Pratt deal. Thanks guys gonna show my new car off to the neighbors. Go get you a car from the guys at Pratt!!!

So relieved to have a reliable vehicle now! Jazz was great with helping us find the perfect match and even stayed HOURS late to help us in taking home a GMC Terrain!

Just purchased a Jeep Compass from Cynthia Massey, she was fantastic!! Great experience, i will definitely refer friends directly to her for sales.

I always buy my cars from pratts because they are locally owned and operated . Staff are friendly and helpful I did not plan on having to buy a car this soon but Stephanie Morrison help me work with my budget to make monthly affordable payments. She went above and beyond to make sure I got the deal that was advertised I really like my Chevy Trex I'm very happy with the purchase

Very nice people who go the extra mile. Thank you to Gary and Mike from Autocredit for all their hard work (though I had no idea I would be here for 6 hours!!).

Bought a truck at prats cheverlet from richard gore had a great experence

Great service department. Marty will take good care of you.

Excellent service Vince megan buzz and ian along with Darrell alberico treated me great and will definitely take that extra step to get you into what you want for a vehicle!!!!

I have been through this whole pandemic with no vehicle, which was very hard, and have been searching for one all year. I want to say a special thank you to Megan for making this finally happen for me. I was having a particularly hard time that day and she went above and beyond to help me, so if your looking to buy, you should see Megan! Thanks again so much for all you did!

Great experience with a friendly helpful sales person Richard. Stephanie was very helpful in explaining features and introducing the service department.

Excellent service by Frank who got me into a fantastic new 2019 GMC Sierra and helped to add the items needed for my disabilities. Cannot thank them enough for their help.

Top of the line, thorough mechanics
Totally new experience awaits you

Recently purchased a nice pre-owned GMC AWL TERRAIN . To my salesman Matt and the rest of the staff at Pratt's Thank you for making this happen.

As I get older, the more I realize how important it is to give your business to local businesses. I had a very respectful experience and very happy with my new car, to me that is lol. Thanks and I look forward to always coming coming back and referring others to your business, thank you so very much, God is great <3

service department jim very polite and helpful got right part the first time

Thank you so much for helping me with my automotive needs I highly recommend Pratt for both sales and service. True professionals

I love excelent Professional workers at Pratt's thanks David Ayers

The experience was awesome my husband,his mom and brother and myself met with Drew and Dave and we bought a 3/4 ton Chevy Silverado

probably the worst place in town to get your car worked on

Coty and Q with Just Drive Events were exceptionally help in guiding me through the purchase of my first vehicle. They went above and beyond my expectations today. I'm glad to have had their help through this process.

We Just stopped in to see what we won. Frank and Mike with Just Drive Events made the experience easy and enjoyable. Also would like to thank Randy.He whipped thru the paperwork. Found out we know a lot of the same people. If you are in the market go Over to Pratt .You will be glad you did!!!

Great people - locally owned and operated- wouldn't go anywhere else!!

Had a wonderful experience buying a truck at Pratt's! We ended up going in during the Just Drive Event and was not disappointed. We were unsure if we could get approved for a truck but Darrell Alberico didn't stop looking for something that we wanted and something we could afford! Thank you for our 2014 Dodge Ram!!

I have always bought from the great folks at Pratt. No pressure, no hassles, friendly people and they always find the right vehicle for my family and my business. And not that I've needed it much, but when I have the Pratt service department has always been there, and always been accommodating!

Amazing experience. Stephanie Morrison and her co-workers treated me like family, stayed after hours to accommodate my rather challenging situation, got me into my dream vehicle, and even bought me lunch while I waited!! Despite the 2 hour commute to get there from where I live, my business remains with Pratt's!

Friendly people. Good place too get another truck key made.

Beyond pleased with my experience at Pratts. Cinthya was a pleasure to work with and I left a very happy & satisfied customer!

Sales rep Cynthia Massey was fantastic! Great experience overall, will definitely recommend to friends and family.

Wow ! The service was amazing and professional !
Thank you !

We want to thank all the staff at Pratts, and a special thanks to Megan, we are so very impressed!! You have gone above and beyond, and have made the impossible possible for us!! You have made a tremendous difference in our lives, and for that we thank you.

We had a great experience with purchasing our 2018 Dodge Durango R/t and are very pleased with our vehicle! We appreciate Cinthya staying late and being patient with us while we made our decision! She was great! Thanks for everything guys, we look forward to doing business here again in the future!

Matt and Cinthya helped create the best experience ever. She worked hard to get the deal that worked. Not our first purchase from Pratt's and won't be our last.

I recently bought a new "used" car from a different place its a 2016 buick encore with 70k miles on it. After I bought it the check engine light came on and I also needed an alignment I waited about a week for scheduled appointment with them. My appointment was for 830 am as I live a hour away and drop my kid off to school between 730-8am every morning. I was about 15 minutes late for my appointment and was greeted horribly I mean HORRIBLY by the man in service whom I wasn't even checking my car in with. He told me my appointment was for 8am and since I wasn't there they took several cars ahead of me. At this point I'm already irritated since not only was I 15 minutes late to my actual appointment time but also had to pay someone for 4 hours to watch my 2 year old for them to tell me I needed a cadilidic converter (didnt ask if I wanted it ordered just took it upon themselves to order it because its apparently covered by buick) so I was weirded out that they didn't even discuss that with me at all. Then found out my alignment also wasn't done either which is what I scheduled to appointment for and made a big deal about needing (thought the check engine was no biggie when it came on and made appointment). So now I waited about 5 days. No response from prat. Had my husband call because I figured their horrible customer service was due to me being a woman, they told him part didn't come in yet but NO SURPRISE 3 hours later we got a call that it came in. So now im trying to schedule the appointment for this nonsense and she is so rude she told me they couldn't get the work done for weeks and eventually actually ended up hanging up on me and ignoring all calls back to set up a time. Let's just say ill never bring my car back here again ill never recommend them and im driving to ellsworth next week to get the parts and work done on my car! They even just send a reminder for my appointment time and date and was delightful to speak with over the phone. Do yourself a favor and don't bring your car here to be serviced, take the hike to ellsoworth or even bangor you won't be disappointed in the difference in service.

Helped me fix VIPs messup. Beware though the cost for work is very high here.

Got an oil change and was out in a little over an hour

I came in to purchase a vehicle I saw on the website. Vince showed me the car and even put it on the lift to look at the underbody. Happy to have some new wheels from Pratt!

Excellent!!!

Excellent!

Worked with Vince, got a brand new Ram Warlock. Also worked with Buzz and Lori, they were awesome. Would recommend buying from Pratt s. I know I ll be back.

Just purchased a Jeep Grand Cherokee from Pratt s and Stephanie was excellent in guiding us through the steps. I will remember my experience and pass it on to others. Whenever I decide to purchase another vehicle or have friends who plan to I will know where to go or send them. Thanks, Cindy

Up until the last two weeks, I've had good experiences here. The problem I'm having now is work the warranty and alignment on the truck I own. Pratt claims they don't have anyone certified to work on the truck. I believe them, I saw their schedule. All of their RAM mechanics are off being trained. The issue is RAM won't pay for warranty work and a rental car except at your closest dealership. I told RAM the problem Pratt has with a lack of mechanics, and asked for an exception. RAM denied, due to there being a lack of RAM vehicles being worked on at the Pratt dealership. They're claiming Pratt has the mechanics on hand, and that they are not busy. They won't pay for the work to be done anywhere else. Pratt won't give me anything in writing to give to RAM. It's a she said he said, which equals the repairs not being done until I pay out of pocket.

Pratt continues to recommend I take all of my warranty work to another dealership. After getting off the phone with RAM, they continue to deny warranty work at another dealership. After talking to another dealership, they said they would be more than happy to make the repairs, but I would have to pay out of pocket. To be clear, no one is denying the repairs needed are under warranty. The problem is who pays for the warranty work.

The next stage is mileage. Pratt will not acknowledge in writing that the truck needs work. They did clearly state that if I don't get there repairs needed before the mileage limits on the warranty, I will be responsible for all costs associated.

Something to consider if you're in the market for a vehicle. A warranty isn't any good if the local dealer can't/won't do the repairs. If the situation gets resolved, I will update.

Update (11-16-19)
The warranty work completed you are referring to is a recall.
You're referring to welding the drag link on the front end. I also remember telling you not to weld anything until you talk to me. I asked you to align the truck. I have no issue paying for a maintenance issue. (I did ask if the recall would pay for an alignment. You were unclear if it would or would not. Either way, I wanted the alignment done, and was clear with my intentions.) I wanted the truck properly aligned before you start welding parts. The truck was not aligned, and now the front end is welded.

The transmission issues are another concern. Now that you have in writing stated you don't have a mechanic that can do the repairs, I should be able to show that to RAM, which should HOPEFULLY clear up the warranty issue. Why you couldn't do that in person while I was there... Beyond me.

As far as your warranty claims, I have a RAM truck under warranty. I'm having great difficulty getting my issues resolved. I shouldn't have to drive 97 miles one way to get my issues taken care of. I still have the card with Quirk RAM dealers number that you gave me. You also clearly state several times you are not capable of resolving my issues.

I'm perfectly fine with you saying you can't/won't work on the truck. I would rather hear that, and go somewhere that can/will, and that will do it right. I do have issues with you claiming to be happy to fix any issue I have, while simultaneously sending me somewhere else.

I am curious why you wouldn't give me anything in writing or just make the call to RAM and say you can't work on the truck. That would have easily avoided this whole situation. I don't care to be in middle of you saying one thing and RAM saying another. It's a situation I can't resolve, nor should I have to. When I bought the truck, it was explained to me that if anything under warranty broke on the truck (excluding damage and general maintenance), I could go to any dealer and get it fixed. At this moment, that is not the case.

I will contact RAM again with this review, hopefully that will enable me to get my issues resolved.

You're the only dealer within 50 plus miles of where I live. With that in mind, I'm hopefull we can fix our 'communication' issues corrected. My options are limited.

It's always a treat to stop in and say hi to everyone I see...

Thank you andrew in helping me get into my 2019 gmc 2500. Amazing job guys .

We are very happy with the out come of financing a vehicle at pratt's Chevrolet today. They go above and beyond to help and assist us. I told my boyfriend to clean the car and next I know. We are buying a car.

Another great experience at Pratt Chevrolet. Thank you Ian and Coty and the rest of the staff at Pratts & JustDriveEvents.

The stabilitrac sensor came on in early May 2020 in our Chevy Sonic. Service was requested an issue with the sensor was confirmed and a new sensor was ordered. Pratts never contacted us to let us know the sensor was in but when my husband called to check he was told we were eligible for one last free oil change under our warranty. Finally, 3 months later, an appointment was scheduled for the oil change an inspection and for the sensor to he replaced. We accepted an 8am appointment for the convenience of getting in and out quickly. Today was the scheduled service it took three hours and we were charged for the oil change we were told would be free. The lack of notification on the part being in was frustrating. Choosing an 8am appointment, when you live an 1 1/2 hours away, to be in and out quickly was an inconvenience. Being charged for a service you were told would be free was insulting, To sit in an overstuffed waiting area during Covid19 (often 12 to a time including workers and customers) for 3 hours for something that should have taken an hour (my car sat in the parking lot most of the 3 hours) was infuriating. I would have scored the service lower but one star was the lowest allowed. Needless to say we won't be returning.

Always my first choice when needing working done, convenient, very friendly staff and always willing to help with any questions

Marty, and crew do a fine job keeping both my GM vehicles on the road. Honest work, fair prices and free coffee can't ask for too much more!

Great experience! Mike & Quin went above and beyond to make it happen! Love my NewJeep Cherokee! Thank You!!

Great at handeling emergency repairs. Good showroom service, helpful employees.

I arrived last minute, just prior to closing, and fully expected to be turned away. Not only did they keep a technician late to service my vehicle, the entire staff was polite, friendly, professional, and never once made me feel as though I was imposing. The owner of the store even made it a point to come verify that my service was being taken care of, and offered a loaner vehicle should there be unexpected issues. Absolutely a ten out of ten!

Quinton and Just Drive Events helped us get a great deal on our Chevy Equinox. We are glad we came to Pratt Chevy for our purchase. Quinton was very helpful and patient with us.

Mother in law bought a car, easy to work with, salesman was great.

Always great and timely service. They go above and beyond to make sure everything is running properly.

leased a buick from pratt..they exceeded my expectations and I am not easy to please...KUDOS!!

Experience was fantastic. people were friendly. Frank and Dave made the whole buyimg process fun and easy. Its so nice to have a dealership closer to us for service. We purchased a 2019 Jeep Cherokee love it. Thanls again. They are having a big sale so go down and get a new vehicle

David and I would like to thank the Pratt Chevrolet Family for another great buying experience. A special thanks to our salesperson, Darrell Alberico, (justDriveEvents). He listened to what we were looking for and helped choose the right car for us. He is a true asset to this company.

Sales agent Stephanie Morrison helped me with the process of leasing a 2019 Dodge Ram 1500. Very knowledgable and courteous! The finance department also made the process easy! Great place to lease or purchase!

My visit was met by helpful people, I like this Dealership.

Coty with Just drive events was a pleasure to work with.

I LOVE my Buick Lacrosse!!! Big thanks to Benny with "Just Drive Events" and everyone at Pratt Chevrolet for the best car buying experience I have ever had! Benny was great to work with, he listened to all the things that I told him were important to me in my next vehicle, and was able to find a perfect car for me! He made the whole experience extremely fun, and I got an amazing deal! I highly recommend anyone in the market to check out the Just Drive Event this week at Pratt Chevrolet, and make sure you ask for Benny, he's the best!!!

Traveling through Maine, and needed brake repairs! The guys in service were the best! Squeezed us into the Monday morning schedule and handled our issues. Great guys and great service!