Autonation Toyota Thornton Road Reviews

Everything was simply wonderful at this location. Everyone was friendly. I will be back as soon as I'm ready for another car. I would recommend all my friends and family here. Don't forget to ask for Frank Bell!

The salesperson was excellent 10 all the way across

Wyatt was so nice and helpful. He got me in and out in record time.

Not good we buy bought a 4runner two months ago, and the paint on the car got problems they sent the car to a place where they supposed to fix the problem and come back with more issues now I been trying for them to fixed the problem and been on the dealership too but they don't do nothing is like all they want is sell and don't care after.

Had an amazing experience at this dealership! Trevon went above and beyond to get me into the truck I ve been wanting for years. Definitely recommend going and seeing what they can do for you!

Great experience buying a car. Sales team (Howard) and management (Charles) were great to work with as they dealt with me, a tough woman when it comes to car buying. They behaved on my terms (smile) and made a deal. Very happy and would use them again.

Today I came in to get my 2014 Corolla looked out due to some issues that have come up with it. At the beginning of the service I was informed that there would be a $135 diagnostic fee and that if whatever is going on that is covered under the warranty I wouldn't have to pay, anything that isn't covered under the warranty and I choose to have them do the work that the $135 would go towards the repair. Why is my bill coming out to be over $200 included the fee? I also called and whoever answers the phone also informed me of the same thing! Ridiculous!

Chris Brown is the best!!!!! He made care buying very fun and enjoyable. Chris was very honest, helpful and friendly. He also worked out a very great deal and I mean great. I "HIGHLY" recommend Chris Brown and the AutoNation crew. I am loving my new 2015 Corolla.

Kaity the mechanic is amazing. For sure request her to do the work on your car. Dusty is a good service advisor to request.

Easy online appointment, fast and friendly service, will be back!

Travis, ask for Travis! I have never had an easier car experience in my life. I was honestly dreading getting a new car, but it was time. He found me exactly what I wanted, was honest, and just an overall great associate!

We took our car there for repairs. They did an awesome job. Great customer service which is a big deal for me. Very kind and courteous.

Dusty, Ricky and Corey made sure I was all my questions were answered and needs were met before I left and I truly appreciate the exceptional customer service

Very pleased with dealership. Everyone from the online sales team until arrival at dealership were cordial and friendly. My salesman was also knowledgeable and courteous, which made my experience easy. I normally do not rate unless it's a bad review but with this experience I even gave it a five star for my experience at this location at this time. Thank you Curtis.

Wheel hub assembly right rear on 08 Tundra replaced
Something you don t plan to replace.
Was initially going to have it replaced at another other dealership. A bit pricey on parts for 08 but hey it s a Toyota.
Service manager was very helpful and kept me informed of any changes or new developments.
Picked up truck yesterday and it s rides great.
Can t beat dealership when it comes to warranty on parts and labor.

Great service for my Toyota and Lexus. Deb was awesome and Andy the service manager is the nicest guy. Thanks

The employee were very helpful and informational and we're very nice.

I've bought several cars in my lifetime and this was by far the best experience I've ever had. I went in wanting to look only and think about my purchase later. This is the first time I didn't have a pushy sales experience. My salesman, Lou Bernier, who I highly recommend, was highly knowledgable, very personable and patient. He went over all the features and models so I picked the right one for me. After I told him I would come back after I do my research, he simple asked If he could send me home with pricing to help make my decision and I agreed. It was the best car, at the best price with the best sales experince, bar none! Make sure you ask for Lou Bernier!

#goseelou

Just got my first car with these guys! Very smooth process & the workers treated me like family.

Great professional and friendly staffed providing services for their current customers as well as those visiting the area, working from out of town, or just passing thru finding themselves in need of service.

Folks,
We are regular customer to your dealership but this time we had bad experience with service and customer service also.

I came over there for 21,000 mile service which is Tire rotation station and car wash outside only. It took more than four hours to get it done to me it s look like ridiculous service.

After all service on the main window left inside Connor top usually read done at what mileage I should come back. This time haven t written. That means I don t need to come back right ?

The person who was taking care he was giving me bribe to give him good stars so next time I get 10% discount.

I feel bad and we are thinking we are not going to be any more customer for your dealership.

I am sending you some evidence if you want to take some steps and employees.

Several folks were without a mask, but did stay apart as much as possible. Hopefully will be better next time. It was difficult to get phone contact to see about having vehicle picked up.

From the minute I stepped in Jonathan Mallory had taken care of me with patience and understanding. This place has taken good care of me! And I am driving away with a new car!!! Thanks guys!!!

I have always had great customer service. This was my first service visit and I have no issues!

BEWARE: WARNING: AutoNation Toyota Service dept mechanic deceptive. Visited AutoNation Toyota for an oil change. AutoNation service advisor stated that an outside axle was needed immediately on my vehicle. Inspection revealed that a fabricated repair order was created by Autonation Toyota mechanic. Zero for integrity.

They really worked hard to get me the car I wanted at a fair price. Loving my new Camry!

I would first like to say that Travis did an excellent job of giving me the information on my vehicle and was a joy to be around. I would not have purchased the vehicle if not for him. I was however very displeased with my overall experience. The management team told me 3 times that my vehicle would be ready on a certain date, but then retracted each time to push the date out further. I planned a trip based on the time they told me the car would be in and ended up having to cancel. I was not offered any sort of compensation for this mishap. The managers I encountered were not helpful and even seemed unfriendly. I came into the dealership and wasn't greeted by anyone for almost 25 minutes even though multiple managers walked right by me.I even called the dealership about the status of my vehicle multiple times.. and they told me the manager dealing with my account was either too busy or off so they couldn't give me any information. I just imagined I would be treated a little bit better and given more accurate information when I was giving them my business on a high end vehicle.

I wish I had never pulled over into this lot. I bought a 2003 Chevy Trailblazer om 3/23/2018. Before I purchased this vehicle, I drilled the salesman Elias on the truth about whether the truck was good. I explained to him, that i was paranoid about buying a car from a lot due to a bad experience I had about 4 years ago. I test drove the truck with Elias. It smelled like gas during the test drive. I asked Elias why the truck was smelling like gas, he told me it was because it had been sitting up. The smell did go away, within a few minutes, so Im like okay cool! Loooooooog story short. I bought the truck. Each morning I went out to crank the truck to take my children to school, I could still smell gas, along with antifreeze. Fast forward, I took my car back to the service dept on 4/4/2018 to have it checked out. I left it there there overnight. I wont even go into the nightmare about me dropping the car off, horrible experience as well. I was told that my radiator was cracked and the car was checked for the gas smell, and they found nothing. I was told that I would have to pay 500-1000 to get a new radiator. I did purchase the car AS IS, but did not expect to have to buy a new radiator not even 2 weeks later. I am VERYYYYY UPSET, due to the fact, that I don't have that kind of money after purchasing this truck for 5700 dollars cash. I was told that the truck is old and anything could happen.... I had not even had the truck for 2 whole weeks yet. DON'T BUY FROM THESE PEOPLE!!!! I feel like if the so called inspection was done, that would have been replaced. I dont drive much and there is no way in hell, I should be responsible for a radiator for a truck that I only had under 2 weeks. MY TRUCK STILL SMELLS LIKE GAS AND I NEED A RADIATOR!!!!! WTH is really going on!!!! I WISH I HAD JUST GONE SOMEWHERE ELSE TO GET A CAR! I CANNOT AFFORD THE REPAIRS ON A CAR I JUST BOUGHT!!! THEY ARE REALLY NICE UNTIL THEY GET YOUR MONEY!!! I FEEL LIKE I WAS TAKEN ADVANTAGE OF, AND I AM VERY VERY UPSET. IT TAKES ME BACK TO THE DEALERSHIP THAT TOOK MY MONEY AND THIS FEELS LIKE A REPEAT!! I HAVE TO GET CRANK THE CAR UP EARLY TO GET THE GAS SMELL OUT, BEFORE MY CHILDREN CAN EVEN GET IN THE CAR!!!! STAAAAYYYYYY AWAY FROM THESE PEOPLE!!!!!!!!!!!! THEY ARE SCAMMERS!!!!! I SHOULD HAVE TAKEN A MAN WITH ME!!! THEY GOT ME, BUT GOD IS GREATER!!! THIS IS DIRECTED TO ELIAS !!!! HE KNEW ABOUT THE GAS SMELL!!!!! STILL SNIFFING GAS AND SMELLING ANTI FREEZE AS I TYPE THIS!!!!!! STAYYYYYYYY AWAY FROM AUTONATION TOYOTA!!!!!!!

Dropped my truck off for a simple oil change and took over 8 hours and terrible service, terrible communication will NEVER go back to this dealership

iF i COULD DO A MINUS 10 I WOULD!!! WE TRUSTED THEESE PEOPLE BECAUSE WE HAD BOUGHT 2 NEW CARS PREVIOUSLY WITH A DIFFERENT FINANCE MANAGER. THE NEW ONE SCEWED US SO BAD WE CAN'T EVEN RE-FINANCE THE CAR FOR A BETTER RATE!!! WE DIDIN'T KNOW IT BUT WE WERE CHARGED 7,000.00 OVER THE INTERNET PRICE. THEN THINGS WERE ADDED ON THAT I SAID 3 TIMES I DIDN'T WANT. THEY HAVE BEEN CANCELLED. HE PRINTED OUR CONTRACT STATING THE COMPUTER WASN'T WORKING KNOWING WE WERE OLD AND DIDN'T READ ALL THE PAPERWORK. THIS OUGHT TO BE AGAINST THE LAW!!! THEY STOLE FROM US AND THE ONLY THING I CAN DO IS GO TO THE BBB. THERE ARE MANY PEOPLE IN JAIL WHO HAVE DONE LESS THAN THIS!!! I WILL NEVER EVER GO BACK!!!!!

On October 2nd, 2013, my wife and I went to AutoNation Toyota on Thornton Rd. after speaking to Colin Rundell on the phone. He was very knowledgeable about the cars they had, and we bought a Scion Xd for my wife which she loves. Colin Rundell made our experience quick and easy, and made sure to go over everything for my wife before leaving the dealership. I highly recommend Colin to anyone who is in the market for a new or used car.

My apartment went well he was very kind I can tell that he cares about his job and duties Well Outstanding Service. THANKS

Ricky was my advisor, I came in for some tires and I was in and out faster than expected

I don t even know where to begin. This is the BEST experience I have ever had with a car salesman ... a salesman period ! My salesman was TRAVIS & he was PERFECT. I am a sophomore college student , so money isn t abundant , but Travis helped me find the perfect car and even helped me save money on my purchase. I am in love with my new RAV4. If you re purchasing a car, make sure TRAVIS is your salesman. I will definitely be recommending him to anyone searching for a reliable and affordable car !

My first time at this dealership - service was great, staff was friendly and very accommodating. I was also told of an unexpected in-warranty item that they could replace at no cost and was a great surprise to me! Waiting was long but the wifi helped me to get my work done.

Very good: technician was very knowledgeable and professional. Answering all of the questions I was concerned about the service process. Explained to me that I needed to make sure I followed up on the problems that were not repaired.

Ricky is very professional and always a pleasure to do business with!

Friendly and knowledgeable staff. I would expect nothing less from the Toyota brand. This location meets the standard.

High pressure sales. Wasted an hour just wanting to check out their cars but they try to control you the minute you walk in the door and would drive cars around one at a time. Frustrating! Finally had to walk out and practically had to push them out of the way to leave.

Spoke with Junior at the dealership last Sunday. I made him aware that I was not purchasing a vehicle that day but he was very patient with me, answered all of my questions and helped me decide on what my next vehicle will be. I plan to purchase a Toyota Corolla within the next 2 months and I will definitely be going back to AutoNation Toyota to find Junior.

Stalin, is great ,they got me just the car we liked with the payment we love!!! All the staff is friendly and very professional.

Worked with both internet sales and onsite agents. Excellent folks to work with! Ayshea, Will and Will were excellent, on point and great to work with! I've bought vehicles here before and will continue to come back!

superb customer service very professional thank u so much it shows ..walk in car dealer has a woman walk out with a beautiful car..

My experience with auto nation toyota was great the staff was very helpful and efficient I was not there all day like other car dealers, I referred my best friend and she love her car I have several more ppl I've referred as well.

Very pleasant and efficient. The purchase involved several staff members. They were all courteous, helpful, and efficient.

Normally I have good customer service but this time it wasn't. When I arrived for my 7:30 appointment. I was greeted by someone that wasn't my rep. Very nice and friendly. I told her I had an appointment with Tabeth and she went to get her. I heard Tabeth say she's going to have the wait as she walked into the parts area. The kind lady smiled and said she will be with you. So fast forward she came over ( my original order was for an oil change but I also needed windshield wipers and a wheel alignment) I advise her that the service rep I had before told be $89 for the wheel alignment I told her he said he was going to put in in the notes. Also I had a coupon but she rudely dismissed what I was saying. I was advised that the work should be finished by 9 it wasn't until 9:34. I went outside and asked at 8:57 how long she said another 15 min ( I know this because I had to be to work for 10am). 15 minutes passed she never came and got me I asked her again and she said hold up I have one person in front me ready to check out she was filling some paperwork out. So she finally finished gave me my paperwork and I just paid because I was in a rush when I got to work I noticed I was charged for installation of windshield wipers when I was told more than once it was free.. I wasn't going to do the survey but I got a text saying can I take the survey..etc....But when I expressed my concerns I felt I was brushed off. I didn't enough my experience with this rep.

Very disappointing, I had a lot of money to give this place.The internet salesman called me on a vehicle I inquired about online and I explained that I was very interested in it but I have to work until 4, but would be there shortly after. He assured me if I reserved online to see the vehicle that It would be waiting for me by the time I got there at 5pm. (a service they are supposed to offer that he pressed me to do) I received a call a couple of hours later from a pushy salesman trying to get me to come in an hour earlier, although I thoroughly explained to the original salesman why I wasn't able to come in any earlier. I explained again I could not come in any earlier and that I already had the discussion with the original salesman as to why. I requested for a female sales person to do the test drive, for reasons I'm not comfortable with discussing, when I arrived and the next message I get is they "sold it" after it was reserved. What's more, they didn't even ask me if they could offer another car for viewing.
Very interesting.

Their sales department was great, but the service department is terrible and very unorganized. If it gets close to 5p.m they will tell you some excuse not to get your car completed and have to schedule another appt after you took time off work.

The car runs good but after buying the car I found a couple of things wrong with it so I return to have it fix ran good. I heard the valves making noise and it was do for oil change just after 2 weeks of buying the car. I had the oil change at Jiffy lube and they told me there wasn't any oil in there. So in a nut shell the salesman was great I got my payment where I could afford it but the service department , you have to check behind them for sure if you are buying a used car.

Experience was great. Enjoyed working with Chris. I test drove new and used cars. Had shopped around on line for several different models and styles. I love the Toyota brand, but decided to go with a used SUV. Vehicle was very clean, Car-Fax report was available. And financing was fairly simple.

Absolutely amazing! Great customer service and they move extremely fast. I will definitely be getting all of my services done here. Billy had a great attitude and I really appreciate him for working out everything with me.

We walked in with the plan on purchasing a rav4 xse and that is exactly what Simeon did for us. We walked parking lot to parking lot and he was extremely helpful. He knew tons about the car and was very informative. Thank you Simeon and if you stop by Autonation Toyota on Thornton road #Ask4Simeon.

Typical car dealer... always trying to get you in a corolla when your there for a sportcar or 4x4 truck.

I had a pleasant experience when taking my toyota tundra to thornton road toyota dealership. I told them that I had to be out of the dealership by 9.30am because I had to go to work,and they got me out 9.30am on the dot and were very courteous and kind.

I had an amazing experience at AutoNation Toyota Thornton Road thanks to William Boyce! This was my first car purchase, and he made it easy. I will definitely be recommending him to anyone I know in the market.

I purchased a 2017 Toyota Camry and my service was impeccable. Charles was very thorough and very personable. I will definitely recommend this dealership to any who are in the market for a new vehicle.

Toyota makes the best vehicle, finding someone to work on and do warranty work is the hard part, the quality of work and the misleading information that i was given was terrible, really who cares? i do when i took my car there for the air bag recall, the air bag cover, was sturdy and clean, when i got it back it was flimsy and heavily soiled, was told every excuse in the world, i had to order another air bag door for 135$ from another dealer, the one i was made to believe that it cant be removed, lol , i believe it was damaged and heavily soiled when it was being worked on in the back, note ,when you misslead, and try to bamboozle people, the tend to become aggravated, lol it will take about 6 months to get a new air bag door, semper fi

Daniel Cunningham was very nice & kept us posted on the needs & progress of our visit. I believe that he is an asset to your business with his great attitude & knowledge.

The only reason I'm leaving a one star review is because the is not a ZERO star review. These guys call me about my Toyota on recalls that have never even happened. I got convinced to come in once. I scheduled an appointment and still had to wait two hours before I was seen. At first they said that it couldn't be worked on at this location, but soon came with, "good news!" turns out we can fix it for only $4000. I walked out. No, let me take that back, I had wait another 45 minutes for them to get my vehicle. I took it to my normal mechanic, who promptly fixed the issue for $200+/-.

At the end of October 2019, I completed the buying process for a Toyota Camry XSE and I must say I had a very rewarding experience. First and foremost MY salesperson, Trevon Wright far exceeded expectations. Trevon demonstarted PATIENCE, I first looked at this vehicle in April 2019 when I first met Trevon. I purchased in October yet I was never harassed or pressured during the entire buying process. Trevon remained PERSISTENT in never giving up but maintained consistent communication to encourage my way through a costly purchase. Trevon never wavered in being PROFESSIONAL in his communication and conduct throughout this process even despite the numerous times I did not respond as I prayerfully made my decision. Trevon excels is his gift and may God truly bless his work. Ashraf also was very efficient and timely in closing the deal with the paperwork. There was also, what I consider, minimal haggling over the price because I had performed my homework prior to my purchase. Overall, a very rewarding experience where I received a fair deal! Blessings!!!

The staff is very warm and welcoming. They truly care about you having a smooth experience.

Brian is super awesome. Went above and beyond to sell me a toyota today. Love toyota tundras.

I lost the key to my vehicle. I called Ricky and he was very helpful. He requested my VIN number. He gave me a quote for the key and labor. When I arrived with the truck he rechecked the VIN number. I had initially given him the VIN to another car. My final price was a THIRD of the original cost! I would never have known the difference in price based on the vechicle's VIN. I REALLY appreciate the honesty of Ricky and the staff!

Service was quick and friendly. Tech recommended work to be sceduled in the future and answered all our questions. All in all, we continue to be very happy with this Toyota Service Center.

I. I brought my car in for an oil change and rotation of tires and I always have wonderful experience when I come to Thornton Toyota the people they are always nice and very helpful Dusty was the young man that helped me yesterday I think the rep that I usually see was off but he went out of his way to be courteous he is playing everything well tell me what each charge war with his iPad so thanks to Rusty for being so helpful to me and I always love dealing with your dealership because I always get such good service and I appreciate what they do for me thank you Sorry some of the input was copied wrong. RE. His I pad thanks

We had a great experience while recently purchasing at AutoNation Toyota Thornton Road. Sam Stroth, our sales rep, was not only very knowledgeable about the car, but made the whole process very pleasant and painless! We would highly recommend him to anyone looking to make a purchase. Thanks, Sam!

Friendly staff and willing to meet your needs. Loved that they didn't show us a bunch of cars we couldn't afford.

I purchased a pre-owned 4Runner from a small used dealer at another location. The wreck the vehicle had previously was worse than the Carfax described. The service department at AutoNation Toyota in Lithia Springs diagnosed all the issues and correctly repaired the front wheels and drive shaft. Woot Woot to them!!! I will ALWAYS return to AutoNation Toyota for any and all service on this vehicle.

Chris Helton was Great !!! He has the best customer service ever ... & also educated me on my car and went over thoroughly what maintenance was done on my car. Thanks Chris

Had a great experience with salesman Joe Brown. Purchased a 2012 Honda CR-V. Mr. Brown made the purchase a smooth process for me and my girl. When we're in the market to buy another car we're definitely going back to AutoNation Toyota. Highly recommended.

This place is more then amazing. For once a service place that REALLY cares and goes up and beyond. I am in awe of AutoNation Toyota!

My experience was amazing, Jarrel Joye is by far the best salesmen EVER! He is patient and extremely knowledgeable about the cars, he goes above and beyond for customers and he stays with you until the very end of the process. I will be a forever customer as long as Jarrel Joye is my salesmen

I worked with Amir Hood on my new 2021 Toyota 4Runner. Best car buying experience I've EVER had! Highly recommended! I couldn't be any happier. Everything went smoothly from begging to end! Thank you for delivering the car to my home address, with a beautiful pink ribbon

Anthony was the but... very cool not aggressive and very helpful.

Great service from the Sales staff! Max was very helpful and stayed late to ensure we got the best deal and that we were satisfied!

Autonation is a great place to do business when it comes to purchase my vehicles. I always seek out my sales lady Zenobia and she lets my favorite loan person Winston know I m there and together they work to get me what I want at a price we can all agree on. I recommend Autonation Toyota to all my friends and family

Deb was awesome she gives great customer service I love her!!!!

It was my first time buying a car and Toyota on Thornton was definitely the best choice.

TreVon from their sales team was great to work with and extremely helpful. He made the process very simple and found me a great car for a great deal. Without his help, I probably still won't have a car.

Matt from finance was also great to work with and is very helpful. He truly made the closing process easy and kept me well informed of everything happening.

Winston and Gabe from sales were great to work with as well. They follow up with you throughout the entire process

The sales personal were great to deal with! Brandon went out of his way to facilitate my family's needs. The kids location did require some updates and a proper cleaning. One other improvement would be the back and forth game. I love Toyota's but Volkswagen has the market when it comes to sign and drive, not 5 hours with a 9 month old ready to leave and having to go back and forth. Other than that the sales team (floor guys ) were great. I would recommend this dealership.

Bronson Sargent

Marc was fantastic, and the rest of the Toyota team was Awesome. Thanks so much.

The team was exceptional in making sure I was happy and satisfied with my purchase. I would recommend anyone looking for a vehicle to stop in and see them to experience excellence in sales.

I do not recommend!! Have a 2018 Highlander with less than 15,000 miles it has an order of anti- freeze after driving it, We have had it in 2 times and both times have been told they can't find it and to just drive it. Finally they did tell us to contact Toyota and lodge a complaint because their Master mechanic has looked at it and can't find anything their hands are tied. We paid a lot of money for this vehicle and all we ask is for it to be fixed. We have been told both times they would be happy to get us with a salesperson to trade it in. Hummm maybe to pass it on to someone else??? I do think the new service manager Corey is very sincere and unfortunately inherited our problem. He did take time to talk with us.