Autonation Toyota Thornton Road Reviews

Very smooth transaction. My daughter loves the car! Thank you!!

The employees were very polite and professional. They let me know progress on my car. They only did what I asked them to do. The service representative gave me a time when they would through with my vehicle, and the service on that vehicle did not go beyond the time given by the representative.

I spent six hours in this dealership. I told the finance people, multiple times, that I did not want the "extras" added to the car purchase. More than once I asked for the keys to my car that I was trading in back but they kept working the "deal." I was so exhausted at the end of the day, I did not see that I was being charged $2,500 for those extras, anyway! The documentation also says there is "no cooling off period for this sale". I was pressured and will never recommend AutoNation to anybody! In fact, I will tell people not to go there, if asked.

My salesman Lou Bernier gve me the best experience I have ever had in purchasing any of my vehicles in the past. He asked me what I wanted and he delivered! Your Finance Team was awesome in getting me qualified for my purchase. Overall I had an exceptional experience at your dealership. And...I am enjoying my 2018 Camry LE. Thanks again for great customer service!

I love the guys at Thornton Rd Toyota, they always do an excellent job with my car and the service is amazing!!!

I agreed to purchase a used truck from them and they agreed to sell it to me. They then sold it to someone else . I have text messages to prove it. Typical car dealership games.

In and out service even though very cold through a storm satisfied.

Comfortable, easy and painless are words I don t often use to describe car sales but we ve had the best experience with Thornton Rd. Toyota. Originally we went just to drive a Rav4. I had a few months left on my lease so I wasn t looking to lease a new car quite yet. We worked with Aaron Moore and he is just the nicest guy. We drove a few cars and then talked numbers. I explained about my lease and it turns out, Toyota offered to cover my final few payments. Aaron answered all of my countless questions, he was honest and I ended up walking out the door with my new shiny 2020 Blue Flame Rav4.
I sadly don t remember the finance managers name but he was also wonderful. The paperwork was done quickly and he was really friendly. Again, he answered all of my questions! I would have NEVER considered leasing when I woke up that day. I have never had a good experience leasing cars and the sales people are always too pushy. Aaron was so dang nice and understanding, we knew he was going to get us a fair deal and I felt totally comfortable signing all of the paperwork. He even turned my old lease into Kia to be grounded which, and I quote from the finance office is a lot of extra work so the sales guys don t often want to do it. So you ve got yourself a good guy . Yes we did!! Thanks Aaron! Toyota is fortunate to have this guy on their team.

Brianna helped us find the car for our growing family. She was wonderful to work with. She wasn't a pushy dealer like others we dealt with in the past. She made the experience enjoyable!

Hello i went in to toyota for a service call Mr. Anthony is a great toyota associate made my expirience in the service department as smooth as possible and when inhad an issue with a tire Manager Corey stepped in and made everthing possible im very satisfied.

Today I purchased a new vehicle from Alex. He was very patient with me throughout the process. I definitely recommend him.

Well staffed ! Very good customer service. I will go back for services

I was prepared for my expected wait time by bringing my DVD player! I was pleasantly surprised when they called my name letting me know my vehicle services
we re complete. They had completed service maintenance and a wheel alignment!
Thank you my vehicle handles better and I added
mid-grade gas to my tank which was 3/4 low at the
time. My vehicle runs better with more power!

This was my first time buying a brand new car. It couldn't have been a smother experience. My sales lady Brianna Walters was the best. Very nice and professional. Answered all our questions. Not pushy at all. Was able to relate with all questions and concerns we had about the car(s) that we looked at. I highly recommend me seeing Brianna if you are in the market for a car.

Matt was very friendly and helpful. Got us into a lease for my daughter. The 2021 Corolla is super sweet!

Service was prompt & courteous! Very pleased with all hands.

I have purchased 3 cars from here Service is Awesome no matter which Department!!!! Keep up the great work Team

I am always impressed with the service at Autonation Toyota in Lithia Springs. You can tell the service advisors really care about you and it clearly shows with your vehicle. Job well done!

I go here for all my Toyota issues and they always get the job done. I have to say its not the quickest service in the world, mostly due to a bunch of people always bringing their cars here because they do a good job. I have had issues with repairs, but whenever I brought it back they always made sure the problem was addressed at no cost. The price is usually higher than your local repair shop, but you do pay for piece of mind when you take your car/truck here.

I purchased new car from thornton road dealer and my exprience is not good with autonation, I did finance with Toyota and dealer didn't mension 500 dollars rebeat and they took 500 dollars so make sure whenever you do bargaining mension 500 dollars in your total.

Everyone was SO friendly and I waited less than 30 mins. They ve really got their act together!

The sales team allowed me to do most of the negotiation on the phone which I appreciated. They were all courteous and attentive to what we wanted when we arrived at the dealership. Brad O. was a great salesperson during and after the sale. I recommend AutoNation Toyota to anyone looking for a new or used car/truck.

Very professional sales rep. She made the entire procedure pleasant. The finance manager was very informative as well.

Im extremely satisfied and happy with the service and my car. William and staff were all very helpful and gave me the best deal on the planet!! I would highly recommend this place to anybody!!! Thanks for everything and for making me a happy customer!!

The service was excellently and I would recommend them you any one who need car service

This was my first time buying a car and it was the smoothest process ever and I attribute this to Z. She is not only extremely knowledgeable about her cars, but she goes above and beyond to make sure that you're fully informed and receiving the BEST possible deal. If you're in search of a car , visit this location and ask for Z, you won't regret it!

Very good service work, car was fixed on time, courteous personnel and very knowledgeable about their product.

My experience with "Z" was AWESOME! She wasn't pushy. Listened to what I wanted and met each of my needs. I was presently surprised when a week later she called to say that I needed to come in and meet with the finance manager because my payment had been lower!!!! Can you believe it???!!!
AWESOME!!!

Our sales rep Lamin was absolutely phenomenal! We explained to Lamin that we were looking at Chevy, Ford, Dodge and Toyota trucks to make a decision on what we wanted to purchase. Lamin explained he would do what it takes to earn our business and he did exactly that. Lamin never rushed us and even checked in on us a few days later to see if everything was ok with our Tacoma purchase. Lamin never rushed us and never made us feel like it was about money for him. Highly recommend seeing Lamin for your next purchase, you won t be disappointed. Thank you Lamin!

I want to thank Miss Diane for helping me get the car I wanted. She was very helpful, kind and patient with me. I will recommend anyone & everyone to AutoNation Toyota on Thornton Rd. The team was also very helpful and professional on getting me to my new car. Thank you again!

Long but good. My fault for going car shopping on Saturday afternoon.
No high pressure tactics.

Wyatt provided great service in a timely fashion. One of the best Representatives at Toyota. Thank you for your help.

I came in there with cash to buy out right, an appointment, and the car I asked for pulled up and ready (I was in there for 4 hours even with taking it that far). somehow in the mix of things with all the paper work and on the phone with auto insurance agents , I signed an agreement for a 3 year warranty on paint and dent? in the fine print it basically reads it covers nothing and to use your own insurance for paint and dent issues. never once was this warranty offered nor explained to me at all! not only that there is nothing saying what it does cover or even how to contact someone. I know I'm an idiot for allowing myself to be rushed thru the process, but that's low down. Be aware its hook or crook with AutoNation Toyota in Lithia Springs, GA. I will never buy from AutoNation anywhere ever again as a result. on a side note, I was offered a full detail on the car as it has flaws in the paint the pictures online didn't show, they claimed a full detail would only take an hour. for those that don't know a full detail can take as much as a full day even with the 2 teenage wash bay boys they called porters. I think I'll pass, matter fact now that I know the build quality of these new cars out now, I am going to just get me an older car and fully restore it. I used to think that was a bad idea, now I see it's the better bang for your buck.

Me and my mother came to this dealership for our first car and the service was great. Our saleswoman Zanobia helped us get over every hurdle and even bought us lunch. I would definitely recommend purchasing your vehicle here!

Bought a 2014 Chevrolet Cruze from here on Sept. 11, 2017. Around 3 months after purchase started having issues with the car overheating and cutting off shortly after starting. Find out it has a cracked radiator and the water pump was leaking along with other issues. I bought from a branded dealership because I didn't want to deal with a lemon from used car dealer and wound up in the same position with huge repairs. Will not purchase from here again.

Service was excellent for my visit for fulfilling my recall. The gentleman was not pushy on any upsell, and I appreciated that. I was able to get what I came for with a courteous provided shuttle service to work and back instead of waiting. Was a seamless process. THAT WAS EASY!!!!!

My experience with Toyota was great! Tony assisted me by helping getting me in and securing me a great deal! He also followed up with me via phone to answer any questions I had since my purchase. Ornella was the sale associate helping me when I came in. She was so patient was with me as I made my went through the lot searching for the best vehicle for me. I really appreciated that! Lastly I would also like to give positive feedback to Elliott. He did an amazing job working between me and the finance department to secure me a good deal as well. Overall my experience was great! This is my second car purchase with Toyota Thornton Road, I refuse to go to any other location. You guys rock!

Auto Nation Toyota is top notch!
My recent service appointment was thorough, informative and my wait time was not long at all. My service rep Christoper Drummond is the best! Very good experience!

I bought my 2017 Tundra online. It came in better than expected. The truck is simply gorgeous. I got a very good price, and the transaction between GA and TX was smooth.

Bryan Morgan my main contact was honest and very quick to respond. He took the time out to take additional photos and get answers about the lift kit and other modifications. That alone made me jump at the opportunity to purchase.

When I needed an extra hand getting answers the general manager, Mr. Brannen was on the phone within minutes.

For me, communication is a high priority, and these folks deliver.

I would recommend this team to anyone, including family and friends.

I was very pleased with my entire car buying experience at AutoNation Toyota!

Our sale rep. Jay Q. was WONDERFUL!!! I do give him 5 stars. He was polite, took the time to show us as many vehicles as needed to make our decision. As far as the sales manager, we did not find him to be as polite and caring. He was over paring at times, which was uncomfortable for our experience in buying a vehicle from AutoNation. We bought our Avalon from AutoNation in 2016. I would say that the sales manager needs to have better customer service skills. When he called to say "thank you" for purchasing our vehicle he asked me to do one thing "Keep your new vehicle clean", which offended me, cause I do keep my vehicles clean, just so happens I live on a grave road and my vehicles do get dusty. May have been his way of making a "joke", but wasn't funny to me. Over all, we are very happy with our new 4Runner.

Very friendly and willing to work with you ! Ask for Tony got me in a great car

I bought a car on the phone. Actually I leased it. I felt no pressure or stress from my salesman Melvin Arnum. He paid attention to details like getting me car mats that had been removed from my car. I have owned 4 Toyota's now. I had a crash in one. The car surprised me how well it came out of the crash. Love Toyota! Ask for Melvin if you plan on buying a new car here. I think people dislike car salesmen like lawyers. Melvin is not like that. Toyota should teach other salesmen to be more like him.

No pressure salesmen. I requested to be alone while looking and they obliged that request and many more. It was quick and fairly painless. The only thing they could have done better was make my car payment!!

Great customer service, clean facility, and knowledgeable staff. Milton, Xenia, Udama, and Junior, and Jayda helped see me through my car buying process from start to finish. I highly recommend this dealership for anyone that is looking to buy a car.

Doesn't matter whether you contact the managers or the owner, your problem will not be resolved. They offered no assistance after selling us a brand new three inch lifted 2019 Tacoma , claiming all parts were Toyota. This vehicle took my husband and three year old into oncoming traffic because the lift was done improperly and without toyota parts. After speaking with the general manager about this unsafe vehicle a mere 20 miles later, we were told, it is what it is. Upon contacting Toyota corporate, the truck was taken to a local lift shop who informed us that only three threads on each lug were holding the wheels on advising us this was very unsafe and should have never been done. Cheap wheel spacers, cut out fenders, inappropriate A-arms, tires rubbing bumpers, and the inability to properly align the vehicle were, and still are, problems that this shop found despite trying to fix what Auto Nation Toyota did. Even laugh in our face !

Mamadu was extremely helpful and did his best to make sure I drove out the lot with the car I wanted! Thank you so much!!

They always take good care of me and my family. They always are up for a challenge and they always come threw thank you

This is the fourth vehicle I have purchased from Autonation Toyota Thornton Rd. I absolutely LOVE my new 2021 4Runner!! Thank you so much Mamadu for working your magic, we made it happen!! I appreciate the great customer service from everyone at this dealership, it makes a great experience for all customers.

They don t know what they doing in there , paid 2k for them to change a transmission and make it work, but they just put it and didn t make it work , worst part is that me and my dad magically made it work, they lazy and don t put enough effort into their job.

I am giving our sales person Troy a 4 because he was very pleasant to work with and very accommodating although he was fairly new and didn't know a whole lot about products or pricing. The management we would only give a 1 at best because of an issue that we had to come up while we were there. We were ready to purchase a Prius V after test driving and reviewing the auto nation final price sticker on the front of the windshield and Troy told us that we could probably get a better price because of the 72 hour sale they had going on but after Troy had a conversation with Winston the sales manager, Winston and Troy quickly went to the car and Winston removed that sticker with the price that we were previously informed was the auto nation price( which we have a picture of for documentation). A few minutes later Winston came up to us and informed us that the price that was posted on the windshield was their error and that he would/could not sell us that vehicle for the price that was posted by auto nation even though the auto nation stock numbers matched to the vehicle. He also told us first that he, as a consumer would really be upset at what he was about to tell us and that he understood that we were going to be really upset and we were. He did try to offer us a Prius C that would be in the price range of the sticker price that was on the Prius V but we didn't want that one after reading the reviews on the Prius C. We fell In love with the Prius V and really wanted that car but was repeatedly told they could/would not sell us that car for the price that was posted on that car, due to an error on their part. I made a suggestion that they sell us the car for what the price was on the sticker and chalk it up to a learning experience. It seemed like to us that it was starting to feel like it was a bait(Prius V) and switch (Prius C) which are 2 totally different cars. We went back on the following day because we were still upset about our experience and still are, to discuss the events with the general manager(Mohamed Babssi) and was told basically the same thing. It was an error on their part but they could not sell it to us for the price that was posted on the window. Granted, we believe that he was only told very quickly (by Winston himself) after we showed up to talk to the general manager the next morning so we aren't sure that this would have came to Mohamed's attention had it not been for our perseverance in our unhappy experience. He did comp us to a set of floor mats for the vehicle that we did end up purchasing(camry) but we have regrets about purchasing another vehicle at this location. We should have stuck to our guns and walked away from this auto nation dealership but will continue to tell of our unfortunate experience at this dealership. So far everyone that we have told including other dealerships have said in their opinion Toyota auto nation in lithia springs ga. on Thornton rd was in the wrong and they feel like we were treated unfairly and unjust. We have owned Toyota products in excess of 35 years and unfortunately due to this experience we may have to rethink our loyalty to Toyota.

I bought my new Camry here at this place. I want to say that I was satisfied with the service provided here. It was fast and professional. I would also thank Kevin Echols for his work throughout the process.

Czech was ready to answer all my questions and to accommodate a great financing rate !

I just purchased a New 2014 Sienna from this location and it was a great experience. Super friendly and helpful staff all through the process. The sales staff showed just the right amount of concern and attention to detail without shifting over into pressuring us to make a purchase. Our sales associate was Lou Bernier, great guy, I would purchase a car from him again any day. This is my third new car purchased from this location. When I'm looking for number four, AutoNation Toyota will be my first stop.

Extremely satisfied with the purchase experience from Autonation Toyota. Sales Manager Elliot Winston and his assistant Cadet, Sasha were very helpful and gracefully spent their quality time with me to complete my purchase satisfied. Elliot is a gem of a person who made this purchase happen, got the car and color i wanted with the best deal. Sasha was with us all the way from morning explaining the car features and helped in documentation. Finanace manager Solomon was very friendly and courteous with us in process completion. Really a great experience for me in autonation. Will definitely recommend my friends to visit this place for their purchase.

Overall good experience. Would take my auto back there for service.

I took my 2019 Tacoma for its 10,000 mile service and a fuel pump recall. Made an appointment for 10:30 am. I was told it would take 2 - 2 1/2 hours, which was fine and reasonable. At 2:30 my service person came and told me that during the test drive, the new fuel pump had failed, that they were in process of installing a second fuel pump, and that it would be another hour and a half before the work would be completed. Consequently, it was 4:25 when I finally received my keys again.
My service person was certainly professional and apologetic, and I realize that it was not anyone's fault that the new fuel pump failed. I also appreciate that they made certain that I had a properly functioning fuel pump before I left. However, it did make for a very long and frustrating day sitting in their waiting area.

Had what I needed but the guy in parts wss not the most friendly person. Needs an attitude check up....

Auto Service and customer care were good. Lobby was dirty and shabby. My best ever service experience included vacuuming inside of car after service. That wld be a nice value add.

They do good work at reasonable prices. Been going there for about 6 yrs.

My service experience was exceedingly positive. The Advisor is R.D.

We purchased a 2017 Toyota RAV4 from this dealer yesterday and our experience was nothing short of pleasant. We had an issue with the payment system late around 830 PM, but Gary and Jackie were kind enough to wait and make sure everything was taken care of. We received what I believe was a comparatively good deal on our vehicle and I highly recommend this place for any Toyota purchases. Thanks again, Gary and Jackie, for your exceptional services.

Customer Service Manager, Mr Williams, took a very unpleasant situation and turned it into a terrific customer service along with Robert.
They were both awesome

The sales experience was great. Matthew was a pleasure to work with. He did all he could to make it better for us. Wasn't pushy at all.

Everything went very well. Robert took good care of me. It did not take as long as I expected.

Needed my 15k tune up, so I scheduled an appointment with Courtney. I reach a little late but never the less, my car was received and service in under 2 hrs since it was a busy day for them. My car drives better and the service was exceptional, thank you TOYOTA of THORNTON RD

Everyone was very nice. And the service was done in a timely mannor due to the amount of customers

Thaell Avila was a very nice salesman to deal with. He was attentive to what we were looking for & helped us find the perfect truck. The experience was very pleasant & not too stressful like a vehicle purchase can be.

Great service!!! Great Deal !!! Make sure you see Howard !!

Awesome experience. The Best service I ve ever had for auto service. Ricky was patient, welcoming, very thorough and extremely knowledgeable employee..and Ms. S. Parker with very sweet and knowledgeable as well. I was pleased with the service.

This was one the best place you could ever experienced. They took great care of me. They help you narrow down options, that best fits you, and for the cost of your money. They was very cooperative, they had great patience. I was in and out in no time. Just want to say thanks toyota, I really do appreciate you guys.

I took my car in for an engine noise, it was diagnosed and repaired within a few days. The service manager was very helpful and had great customer service.

Anthony provided amazing customer service from beginning to end. He made the process easy! Thank you!

overall really happy with the service,kindness & patience my family & recieved for both our 2018 toyota corolla Le & our 2019 Toyota tacoma !! Thaell the sales rep. & Matt in the financial department really took time to explain endless possibilties & Thaell made sure to go over & beyond to meet my father's wishes. Def. will recommend both gentleman to my family & friends to get a great deal!! Thanks to both of them, my family was able to get great cars & great prices !!

I got a Camry from AutoNation Toyota Thornton Road. I am very happy with it. See Ishmael Cross, he will treat you excellent!

Good prices and service...when it happens. Wife went to this location twice to purchase 4 ties and alignment service. First time (Friday) she waited 2 hours only to be told they were out of stock so she rescheduled. She returned Monday and waited another 2 hours even with an appointment at 4pm. Hard to come back to this place after these experiences.

I was visiting in Georgia when I discovered a problem with my tire. This dealership was so gracious to work me in with what appeared to be a very busy day.
It has only made me more confident in my choosing toyota.

I was greeted and treated in a very inviting and respectful manner by the staff. The salesperson, Mr. Will Boyce, was quite knowledgeable about the Toyota which added to my confidence in choosing one to purchase. I appreciated the entire team working together to make my dream of owning this 2015 Toyota Corolla come true. Thanks AutoNation!

Let me start by saying I have never liked any car dealership I have stepped in. However, I was long overdue for a new car and AutoNation gave me the best price out of about 6 dealerships I had been in touch with in the southeast. From the time I walked in the door every person I came in contact with was kind, helpful and with absolutely no pressure. The best part of the day was Yolanda Shannon! She walked us through every step, was extremely knowledgeable and was a joy to spend this long process with. I left with a great deal on a new car and feeling good about the time it took to accomplish my goal. Can t say enough about the staff and experience of AutoNation. Do yourself a favor and find Yolanda...she will work hard for you! Btw - I drove 2 hrs to get this experience and I would do it again.

I had a great experience purchasing my brand new 2021 car at the Toyota Lithia Springs location. I definitely recommend the salesperson, Keith Russ, if you are thinking about buying a new car! Very genuine and nice and will go over beyond for his customers to make sure they re satisfied with the car they desire. I promise you!!!! Great customer service!