Never had the chance to leave a review on this location on how great services they have. Not one purchase but two purchases from this location. A 2017 trd tacoma & a new 2020 highlander.
If you re looking for a vehicle in the future; this is the location to go to! Friendly prices, friendly customer service, and a great experience overall.
Great Experience. William Boyce went above and beyond to address everything for me regarding my new Sienna. Thank you William!
My experience at AutoNation Toyota was absolutely great! Ms. Diane Velasquez did an amazing job helping me through out the entire process. Her level of professional, kindness, and knowledge of the Genesis was a 10/10. High recommend!
After shopping at all the dealerships in the area I decided to purchase a 2014 Toyota Tundra from AutoNation Toyota on Thornton Rd in Lithia Springs. My sales representative was Shawn Pryor. Shawn was very helpful with finding the right vehicle and working through the deal to a point I was comfortable with making the purchase. After reaching a decision the finance/business office was also a pleasant experience; while finalizing the paperwork the Toyota Tundra was detailed and filled with fuel so that it was ready to go when we finished. Shawn Pryor then walked me around the truck, helped set up things such as the mirrors connecting my phone to the radio system etc. Finally, as part of my deal we added running boards to the truck, they were promptly ordered; an appointment was set in the service department and when I arrived to have them installed the truck was taken in immediately at the appointment time and quickly, professionally serviced. While I was having the running boards installed Shawn Pryor also came to the service area just to say hello and follow up on my happiness with the vehicle.
Mark Carter
Great exprience with sales professional keep up the great work.
The Service Advisors at AutoNation Toyota's Thornton Road location are the BEST! I've been a loyal customer at this location since 2003 and they have taken great care of my vehicle. My last visit was very well served by "Dusty". Thank you!
I had the opportunity of working with a phenomenal team-Ornella , Winston and Ricardo Guevara at Auto Nation Toyota. I was very impressed with the professionalism, customer service and quality of services they provided. Ornella was extremely informative and went above and beyond in providing great service throughout the smooth process. Winston and Ricardo ensured the financing met my needs as a customer. They all all were very attentive through the process and kept me updated. It was a smooth transaction and I walked away with a great vehicle and deal. I received the celebrity treatment from Ornella as she had the bow and red carpet on my new car. I would like to thank you all for each of you provided excellent service and an expertise in all areas. I would highly recommend this dealership and team. Great job. It was a great experience.
Ricky is the best service advisor. They were extremely fast and had my car running better once I left there. It felt like I was driving a new car off the lot. Great job guys!
I had a great buying experience at Autonation Toyota due to the hospitality, thoughtfulness, and integrity of sales representative Mr. WillIiam "Trey" Johnson. He went above and beyond to ensure that my family and I had any and all of our questions and concerns addressed each step of the way during the purchasing process. Mr. Johnson understands that excellence in customer service should be ingrained in the car buying process. When we are ready to purchase another vehicle, we will be reaching out to Mr. Johnson at Autonation Toyota.
Way Way over priced for scheduled services, added oil change without my approval. 5000 miles early. 56$ to rotate tires and balance. Can't find a balance weight on tires.
The service dept has now twice attempted to make me pay for unnecessary costly repairs. The first time I blew off as a fluke that the service person didn't know about the extended warranty on a specific part. But this second time was just plain insulting. Instead of telling me about a $100 fix I was given an $700+ replacement quote. Nevermind that the whole circumstance of needing the fix was fishy to begin with.
No bueno!!
My experience at AutoNation Toyota on Thornton Road exceeded my expectations! I have visited several different car dealerships over the past 2 months, and I have never received such a personalized approach to buying a car. It is evident to me that there is a team approach to how customers are serviced with an intentional focus to understand the needs of the customer, before discussing the purchase process. James Hall, the sales consultant who assisted me, met me in the parking lot, as I reluctantly walked in the store, around 7:30 pm. close to closing time on Saturday. I wasn t sure if I wanted a new car or used car, since it had been over 10 years since I purchased a car. I honestly came to take a quick look and then return the following day. He was excited to show me several different models. He answered all my questions and explained the advantages of purchasing a new car as well as a previously owned vehicle. He was professional and very knowledgeable about the vehicles and their features. He didn t mind answering questions and showing me several different cars, both new and used. I never felt pressured to make a purchase. He seemed genuinely concerned about understanding my needs and finding the perfect car, regardless of how long it would take. In the end, I purchased a 2019 Camry. I love it!!! I want to personally thank James, Milton Andrews and Winston Elliot who worked as a team to help me select a vehicle that fits my lifestyle and my budget. It s absolutely perfect!!! I am so glad I stopped by this dealership! This was a refreshing and pleasant car buying experience. I highly recommend AutoNation Toyota on Thornton Road, especially if it's been awhile since you purchased a new car. You won't be disappointed in the service or the product.
The staff is nice, but every time I come here for a maintanence checkup I have to wait a ridiculously long time. Today I came into the Toyota service center to have them patch my tire, because a nail puncture. I had a 7am appointment. After waiting an hour and 15 minutes, I asked the associate who took my information how much long it will take. He responded by saying 20 minutes, and I said "For a tire," then he mentioned he didn't even notice it was gone and that since it was in the garage they were working on it. I've spent almost 2 hours waiting for them to patch a tire! Patch a tire! I came at 7am, and only 4 other people were waiting for service. I'm so disappointed in the lack of care and time efficiency at this service center. I spoke with the manager before I left the center. He could not explain the wait, but his only response was that he agreed I waited a very long time.
Had a much more positive this time for servicing on Toyota Rav 4. Duston was very helpful and pleasant. He answered all of my questions with patience and kindness. I will most certainly ask for him again when my car needs service.
I was 95% pleased. I was able to work with Anthony S. and he was great . The onslaught of COVID-19 delayed my stay at the service dept with a 2 hour wait. I would have loved to have taken the shuttle to continue with my errands during this time period but I was okay given our current health climate. It was a smooth transition once I was ready to check out.
Great experience and the price was right. Donald Smith was a gentleman and took care of us from the start.
Autonation is an awesome place. I had 3 cars from here. When it comes to service Debbie is the best service advisor. Debbie is very professional, respectful, friendly, kind, honest and patient. She never forced you into a decision. She always suggests the best services for your car. Debbie care about you and appreciate you. I definitely recommend Autonation and Debbie you ROCKS!!!
Wow!walked in this place thought I was at a night club the women were so unprofessionally dressed butts and breast were everywhere and the rhetoric between the male and female workers was obscene did not get the help I wanted for being hit on constantly by the male salesman stay away from this place!
I ve been coming here for the past 4 years , I received outstanding customer service. However I can say I always wait 2 to 2.5 hrs. My last 2 recent visits , I ve asked for a shuttle. Since I live closer to the dealership. The 1st time the shuttle dropped me off but was not able to pick me back up which I ended up calling Uber so I could pick up my car. I decided to try it again , since it s an option on their website before you Schedule an appt. Now this time , they don t have shuttle services available. Please do not offer shuttle service , when you can t provide it. I don t live far way ( 8 mins max) and the weather has also been great both times. Thank you!
Needed to get my water pump fixed they quoted me 3x the amount to fix. I went to AAMCO who did it 75% less. At least the courtesy drive was nice.
Cecelia was very helpful in getting diagnosis, costs, and a timeline for replacing the clutch in my car. She helped me get into a rental and kept me fully informed along the way. Thank you.
Service rep Daryl was nice and professional. Recall and services were taken care of but my charging port no longer works since I received my vehicle back. Also, my car is now saying maintenance required soon- not sure why since it didn't say that before. I left a message with the dealership but 24 hours later no return call. Its frustrating to take your car to the dealership to ensure things will be done properly to have it come back with issues. This requires another dealership visit whenever they happen to call me back. Sigh
Awesome experience! Everyone was so accommodating to my needs. We made the deal happen with no hassles at all. Would definitely recommend to anyone looking for a new or CPO car or truck! Sasha was my sales person.
Hi I got brand new car fro AutoNation like 6months ago. They gave me damaged car in which CarPlay is not working. I couldn t be able to test the CarPaly since I didn t have USB cable while I am purchasing. I have noticed that my CarPlay is not working as soon as I reached home on the Day1.
Called to sales person he asked me to stop by. I went to the dealer even though it is 1 hr away from home. They have taken 6hrs and said we cannot fix that now can you back later. After one week I have visited the dealer they have around 4hrs again and said sorry this USB connected to CarPlay is not working but we are not able to fix it and we are ordering new dashboard to change it.
They have called me couple of times for customer feedback but not for this issue. Anyway I have been raising this issue whenever am they are calling me for customer feedback. They are also keep saying we have raised this issue to management m, someone will call you with in 24-48 hrs. No one till this point has called me. Perhaps I have called them regarding this but same answer as above.
Do you really expect a damaged car when you paid for brand new. Definitely NOT. I am really not happy with this.
I have even talked One of the TOYOTA Customer service member. She said sorry you have to talk with dealer inker we have nothing to do with it.
I hope someone TOYOTA will help me here...
Professional service and knowledgeable they make sure their customers are taken care of.
Kenneth Maxwell is an outstanding sales member of Toyota. He ensured of everything I wanted and made sure i was in a vehicle that got all my needs. I would recommend doing business with this man. Thank you i am inlove with my new car.
I had an excellent experience here. They were very professional. Kawanna helped me with my trade, and Kamone helped me to find the right vehicle. The financing process was easy. They were very accommodating, since I drove here initially wanting to wait another day to make my purchase. They let me take my trade home so that I will have time to add full coverage to my new car. I will be picking my new car up tomorrow! I appreciate them for that.
I purchased a new Toyota from Autonation in 2017 I have had my car serviced there since and they always have an issue finding my records. I always have to speak to a manager about something yesterday was no exception except I simply didn t want to. If I ve complained for four years and nothings changed why even bother. Yesterday my technician informed me that my vehicle was not due for the oil change I thought I was taking off work to do because my maintenance required light was on. No it appears that Auto nation just wanted to rotate my tires and sell me wiper blades. It s fine to try to up sell me but do it when my car needs an oil change now I have to go back in another 5000 miles to sit and wait for hours to get an oil change geesh! And to the stalker sales persons lurking in the lobby NO I don t want to trade in my car!!!
Everyone was super helpfull and friendly. Both Kenneth Reed and Anthony were awesome
Took my Prius in for a manufacturer's recall on a busy Friday afternoon. Even though I had made an appointment I was advised the procedure might take hours. To my surprise my car was ready in just a little over an hour. Thank you Anthony for the great service you provided.
They chwrhed me over $400 for diagnostic to pass inspection. Charge me over $1700 for fuel injectors. Then when it did not pass inspection I was told it was the catalytic convet and I would have to payore to get that fixed. Praying am a 60 year old handicapped women and feel they took advantage of me.
Two months ago my uncle bought a car from this dealership and he loved the customer service and how easy the process was. I recently also bought a car and the service was great. I was a first time buyer and they walked me through the entire process with a breeze. In two hours I drove away in my brand new 2017 Toyota. Will be recommending them to family and friends.
Scott was very professional and kept me posted about my car's status.
Knowing AutoNation is a big nationwide dealer, our expectation was not too high. Boy, were we wrong! Our saleslady Zanobia was friendly, openly communicative and efficient. She kept us informed as to what was happening at all times. When the "big" moment came, she had to consult the manager and again, we were bracing for some heavy breathing. But no, he talked straightforwardly and respected our stance. Yes, we did end up trading in our old Prius. Highly recommended!
I worked with Matt Metts to get my new Camry and he was amazing!!! He was very patient and worked to get me exactly what I wanted. I couldn't be happier!! I highly recommend working with Matt Metts, he is one of the best.
William did an amazing job of finding the right vehicle for me along with taking care of me and my family with a loaner vehicle for our Christmas trip when my new car was still on route from its origination spot.
Great Experience! After having a bad car buying experience, I went to see Elias Barnes at AutoNation Thornton Road and was rewarded with nothing but excellence. The salesman empathized with me on my previous experience and gave me top of the line service. He made sure I was more than satisfied before I left and answered any questions I had, taking his time and not rushing the sale like most salesman. Needless to say, it was a painless process. I would definitely go back to see Elias Barnes and recommend him to others. I'm now a proud owner of a 2015 Scion FR-S! Thanks Mr. Barnes!!!
The staff was some of the most professional people that i have ever worked with in purchasing a vehicle. lamin was my sales person and he was hands down the best sales person that i have worked with in making a vehicle purchase. lamin was patient and took time to make sure that we were 100 percent satisfied. He went above and beyond and we would highly recommend him to any of my family and friends. I know with out a doubt he would take great care of them. The financing department as well as the management team were also a pleasure to work with.
Reggie and Jodie Griffin
Kevin Echols at Autonation Toyota is a great example of what a car salesman should be. After some crazy experiences with other dealerships, Kevin was a breath of fresh air. He negotiated a price with me in a straight forward manner. After the sale, he saw to it that the vehicle was perfect for delivery. He answered every question I had about the vehicle and showed me all the car's features, which can take some time when you consider all the new electronics that come on cars today. Go to Autonation Toyota and ask for Kevin.
I haven't used the service center yet so I cannot rate that, but the buying experience was awesome.
Had a few recalls on my car. They scheduled my appointment for as soon as possible. They were very knowledgeable and courteous. They even dropped me off at work, and picked me up. Definitely a great experience!
Had a great experience at AutoNation Toyota, I had gotten a car within my price range that I wanted Thanks to Bradford O'neal for selling me my car.
I'm extremely grateful for your business especially Lamin Tambajang and Travis they really helped me to find a good car.. I really love my car
I am a first time car buyer and I was very nervous as I ve heard horror stories on purchasing cars. However, my agent, Brianna Walters, was very informative and showed great knowledge in answering all questions I had. This was a rather long process but I can take the blame for that. I wanted to make an informed decision regarding this purchase and I did just that. Toyota Autonation off Blair s Bridge did an amazing job and I will be sure to continue to refer business. Thank you!
Since 2000,I have been a Toyota Camry owner. This is a very reliable car & comfortable to ride in including for those who ride in the rear seats. Great trunk space as well!
My 2016 purchase has been the most surprising & pleasant experience in dealing with a car dealership!
Ken Maxwell & the rest of the AutoNation Toyota team provided a relaxed yet attentitive & informative atmosphere. It's the first time in years that I can say that purchasing a car was an enjoyable experience !
The AutoNation team has great follow up & are very pleasant to work with!
Ricky my advisor did an excellent job of making sure everything was taken care of on my vehicle. He called and updated me every step of the way, while I was out of town last week. Super Happy with my advisor and the dealership. The Toyota of Newnan did not want to fix the issue that was under warranty, but Ricky gave me a comforting experience and let me know all would be well. However, the front desk receptionist that checked me out, leaves much to be desired with regards to her customer service.
Thank you Ricky, the mechanics, and Autonation Toyota Thornton Road!
Very low energy. Did not want new business apparently. We are looking for a minivan. The one we wanted was being serviced. You would think the next question would be, can I get you in another vehicle...
Had A Wonderful Experience With The Sales Team At Auto Nation Toyota Thornton Rd Dwight Joiner Made My Experience Very Easy And Simple. Came In The Store He Was Very Professional During The Process. I Will Definitely Refer My Family Members And Friends!!!!! Great Job Auto Nation Toyota Thornton Rd! Keep Up The Great Work!!!
Went there for a valve recall and when I left my engine failed a couple weeks later. My oil was overfilled but they shift blame to the customer. My car had no issue prior and they claimed I never had codes in my car. That s a lie because I ve seen my check engine before and my low tire pressure.
They offered to fix my car for almost $9000 that s outrageous, and it all happened after I took my car to them. My oil was overfilled when I checked it again after taking it to a personal mechanic, but they refuse to even talk about that.
All I have to say is steer clear of this place. I am currently trying to find somewhere to fix my car, and thanks to this place I have to come out of pocket a pretty penny.
Very nice people. Junior was great for the purchase, and Solomon the Finance Manager was extremely helpful for the financing.
Had a great experience buying my vehicle from here. Sales Person was very helpful and finance was also very helpful. I recommend this place for everyone.
The service center is so close to me, plus I bought my car from this location so I thought it was a good idea NO! Every time I come for service there s a lack of urgency to help! I sit there and no one acknowledges that I am there, no one tells me that someone will be with me shortly. This place is literally 2 minutes from me, and I d rather go to another service center because I never receive decent service here. You all really need to do better in the customer service department because it seriously lacks.
I recently purchased a used truck from Autonation Toyota. The buying experience was wonderful. No pressure, fair price and I got the vehicle I needed. As with any used vehicle there were some things that needed taken care of. They fixed them quickly and professionally. This is the second truck I've bought from Autonation dealers. I cannot see myself buying future vehicles from anyone else.
Diane was very helpful and patient. Really help me get the car I wanted!
My experience at AutoNation Toyota on Thornton Rd.was very much tolerable seeing how I got there in the late afternoon. I got out earlier than expected and the service was exceptional! Everyone was friendly and professional and I could definitely appreciate the free inspection they give in addition to the service you come in for!
Went to AutoNation Toyota on 9/7 where Trevon assisted me. Wasn't buying that day. Still undecided between the CRV, Rav4 and the Rogue. On 9/13 went to Honda but didn't like my experience there so I came back to Toyota where James assisted me. Much better experience. I feel like I got a good deal.
I just purchased a new Toyota Corrolla & I absolutely love it. My sales person Kevin Echos was amazing. Really knew his stuff, provided me with a great deal and had amazing customer service. He really was interested in making sure I going the right car!
Good Price - Great car - very good help from Stephanie
I enjoyed Debbie s customer service. I went in for a much needed oil change. She communicated my service standard needs from my mileage and did not harass me into getting it. She simply communicated all of my options and continued service with what I selected without pressure. She even took care of my key that had a dead battery. Thank you for the courtesy!
I didn t put 5 stars because I had trouble locating my car when it was ready to go. It was too cold to have to walk around the building.
I had a really good experience at this location on Thornton Road. My Service Representative was Taylor, he was professional and really knowledgeable, and my car was serviced in a timely manner.
My service advisor was very helpful and answered all my questions! I highly recommend to visit Toyota dealer in Lithia Springs!
Ricky always does a fabulous job with my warranty maintenance visits. He is always on time and keeps me up to date on what my needs are to keep my vehicle in the best shape possible.
The ONLY reason I gave a one star rating is I had to rate before I could review otherwise I'd give a -5. With an appointment it took 4 hours for a first time checkup and tire rotation. That 4 hours also includes the 45 minutes my vehicle sat waiting for someone to check me out. Their excuse.....we were short staffed today. No excuse!! If you knew you were under staffed and there would be a long wait I should have been informed of this upfront with the option to reschedule. Instead I missed other appointments for that day. Inexcusable!! I will not be back for the rest of my complimentary checks.
i am very disappointed with my car i acquire from this people.just a week after i bought my hybrid system doesn't work, engine light is on.a 2007 toyota camry hybrid that i bought with them is awlful and i wish i visited a different branch. Becareful of what they say and sell to you especially their used cars
Great overall experience & customer service! Go and ask for Elijah Iniekpo! This man is passionate, knowledgeable, and WANTS to help you find the perfect car for you. Definitely had an easy, exciting car buying process here.
felt right at home felt I got the best deal and am very happy with my Camry Hybrid . Thanks Toyota
Wait time over 2 hours tires paperwork wasn't complete
Don't waste your time at another location! Zanobia was AWESOME! What the Barrett PKWY location was not willing to do, she did for me without hesitation... I bought a SCION IM and I'm in love! They accidentally forgot a charging cable in my package and went I went to pick it up they filled up my gas tank. (VERY COOL!) I loved her patience and the actual shopping experience was very pleasant. My boyfriend will be coming to get his new Toyota from here soon Mrs. Z!
THANK YOU SO MUCH TOYOTA!
I love my Scion! :)
I had a great experience when purchasing my car with Toyota Thornton Road. As a first time, solo car buyer I was anxious walking into the dealership. Travis made the experience so easy. He answered all of my questions, wasn't pushy, and even stayed late to work with me on getting the best deal on my new 2021 RAV4. Travis followed up quickly and made sure I was taken care of. Winston and Matt were great as well and worked with me to get a great deal and to help me through the car buying process. If you are in the market for a new (or used) car ask for Travis!
Worked with Breanna S., Milton and Wesley on the purchase of a car. They were all very helpful made this sale seamless. All of the sales team was very friendly. Special thanks to Marc and Carl for the training on a manual car.
Long wait. No wifi in waiting room. Nice people, but I would rather drive to marietta Toyota.
Service was ok not the best but not the worst. They are not good at following up like they say but I am on top of them. I wanted a sunroof and my sales person kinfa overlooked that as i said it was not a deal breaker she just wanted to make the easiest sale but I understand that is extra money for
a sale. Still working out some details that are going to determine if I keep the new car or walk away with my old car.
I purchased my first car a few weeks ago from Chelsea. I got the 2020 Toyota Camry XSE. Everything went so smoothly! They were able to offer me the best deal ever with this being my first ever car purchase, so I was extremely happy with that lol. If you ever go to Autonation Thornton Rd., go to Chelsea, she s cool!
I experienced friendly service. Everyone on the team was very knowledgeable, helpful, and professional.
Melvin Arnum is very good at explaining all the ins and outs of a new car. I bought a new Venza. What a great car! This car is fun to drive and and looks great. There is plenty of room for grandchildren and plants. My experience with Toyota is good and ask for Melvin, if you need a car.
We purchased our 2016 Toyota Highlander last week. It was by far, the best car buying experience we have ever had. Our Salesrep Melvin was absolutely awesome.
We wanted a 4WD. They searched high and low to find us one with the other criteria we wanted. They searched and succeeded. I am so impressed by the service and price. I would recommend them to anyone!!!
Let's just say Phenomenal experience. My salesman was Joe. Friendly, high spirit, and great customer service experience. I came in with a set mind, & Joe delivered. I would highly recommend this dealership. They have a wide variety and when you go ask for Joe. You wont be disappointed, plus I'm very picky so I'm hard to please honestly..lol
The professionalism and the care provided for my car was amazing!
Auto Nation Toyota on Thornton Rd is the best. I brought my Corolla in for a oil change and I was out within an hour. The service was very prompt. I really do appreciate Auto Nation Toyota that I didn't have to wait long.
I've liked the service. Each visit has gone as expected and I've not pressured to do extra services that aren't needed.
The sales guy Matthew was awesome with the help of my cousin. They made car shopping a great experience for me n my wife. Thank u guys
This place is AMAZING! Matt helped me and my dad get a great car for a great deal!!
Always a great service experience. Jacob in service dept was helpful. I would recommend definitely.
Junior V. and Dorian are the best! Very patient and helpful. Will recommend!
It was a simple and friendly and queck experience, the sells man, Curtis, was amazing respectful , professional funny and to the point.He played the big part of my purchase of this highlander,his queck answers explanations and solutions show his knowledge of what he is doing, I enjoyed the whole process, thanks Curtis
After a couple of phone calls Jayda told me the out the door cost of the vehicles that we were interested in. We drove up that day and were out with the RAV4 in 3 hours. As with all vehicle purchases that I have made, the process always seems to take longer than necessary but everyone was attentive and moving the entire process.
We have 3 vehicles from AutoNation Toyota Thornton Road and have been very pleased.
autonationtoyotathorntonroad.com
