Austin anesthesiology group, l.l.p Reviews

No bill for a procedure my husband had almost two years ago and just yesterday received a collections notice. Had to call twice, spoke with two different people, and was told that the account had to be reviewed by the back office to see if they can pull it from collections, even though they did not have our correct information. I don t understand because the hospital had all of his information, so they do not communicate??? So ridiculous! I will definitely be going to the office in person since it seems that they have outsourced their billing department, and I m not too confident that they updated any info and that this will be resolved by phone!! AVOID IF POSSIBLE!!!

Called to get an estimate of what my out of pocket cost would be for a procedure. I talked to a very rude lady who refused to find out what it would be from my insurance company, then just blurted out it would be $500 and hung up. I cancelled my appointment with ARC and will find somewhere else to go since this is the only anesthesiology group that they use. Reading these other reviews it seems that it would have turned into a nightmare.

If this is the level of simple customer service, what are their Doctors like?

Never sent me a bill. Tried calling several times - no one ever picks up the phone. HORRIBLE. Will have to drive to pay bill to avoid collections

I received a notice from a collection agency 11 months after receiving emergency care from Austin Anesthesiology Group. Turns out Austin Anesthesiology Group had the wrong address on file for me and sent 5 bills to an address I briefly lived at 13 years ago. So now I am calling multiple agencies and submitting a dispute to credit agencies since my credit score dropped 62 points this last week - I hope my credit is not impacted for 7 years because of a filing error. You need to improve your accounting/billing team - your errors impact people's lives in a negative way, which as doctors you took an oath to do no harm. You are doing harm.

I received a collection notice from this group. I had gotten on the website for them, to see what it would have been for. I called & talked to a girl in accounting who wouldn't tell me what they were collecting for. Until I know what this is for, I'm not sending any money to them. Supposedly it was for something in 2020, over a year & few months. Looks like this is the way they do business, after reading many reviews here. I'm going to get on BBB & put in a report there. You should to, if this is happening to you, as well.

Received a collection letter for over 4000.00 dollars. Called their office, they are hard to get a hold of. Medicare and the Medicare supplement should have paid this off. Trying to get a hold of someone is terribly difficult. The account has been sent to collections.

I have no idea what this place is, I'm not even in Austin yet they put a collections on my credit report? Get it together. You guys sound like scammers and should be investigated. You love making mistakes (from what I'm reading) and putting random collections out there.

This place is absolutely terrible. Avoid at all cost. They are contracted with st. David's so have your surgery transferred to seton if possible as they are contracted with capital anesthesia. AAG doctors have the highest malpractice insurance in austin. They constantly knock out patients teeth during intubation. Employees that work there have a list of doctors that they won't allow to operate on them. Constant HIPAA violations. They will not bill you buy will sent your bill to collections agencies. Worked there for over 10 years and can't stress enough how terrible their service is.

I never give bad reviews because it s so easy for me to find something good in all circumstances. This group does not deserve such generosity. Like so many have said, I was never sent a bill and only received sketchy phone calls. Once they told me they had the wrong address I told them it was fine and I would pay in full once I received a legitimate bill. I even had them read the corrected address back to me. Well guess what...no bill. Turns out they never made the update and sent it to the wrong address AGAIN. I assumed it was a scam and went on my marry way until I got a phone call from collections. I reported them to the Better Business Bureau because their customer service was not helpful.

After I reported them to the BBB they changed their tune and worked with me. The lack of basic business/ billing practices is totally unacceptable. Honestly, I doubt this was accidental. They know exactly what they are doing. I intend on calling St. David and complaining with them as well. AAG either needs to shape up or someone needs to shut them down.

I had a female (Latina) Anesthesiologist who looked like she was high on Fentanyl who stuck me 5 different times to get the IV. She still didn't get the vein. Then this 'group' never sent me any bills, then 9 months later reported me to collections which ruined my credit for a $146 unpaid bill? Horrible.