Audi Plano Review

Would absolutely purchase from this location if in the hunt for another Audi. They have awesome customer service rather you are purchasing a car or receiving repairs.

Had a great experience with Audi Plano. Andrew and Yomi were very professional, knowledgeable and helpful! Andrew did an incredible job in putting finances together and Yomi was awesome working for the best deal for my new car. Highly recommend!!

Wonderful buying experience, easiest ever! My husband and I bought a beautiful used 2007 Audi A6 in excellent condition. Awesome price! Our salesman, Steve, was amazing! The management and finance staff were excellent, top notch!
We bought what was probably the cheapest car on the lot, and were treated with amazing professionalism and courtesy. People were driving around 150k cars everywhere, but we were made to feel no different. Not to mention, Steve loved to hold our 4 month old, and showing him around the office with great enthusiasm as he shared stories of his own child.
This is our first Audi, we were really just looking for a cheap work commute car for my husband, but we purchased a beautiful vehicle that way exceeds the price paid, we love it! When we make our next large purchase, we are sure it will be with Audi Plano.

Customer service very polite and attentive. Corbin and Michael were both very helpful and courteous. We love our Audi so far, she s 2 years old now.

The showroom was very elegant and spacious. I was greeted upon entering the showroom. Mr. Yomi Bokini was extremely pleasant and professional. I felt at ease during the purchasing process. Mr. Bokini displayed genuine concern for my well being while at the showroom until the purchase was completed. I was treated with respect and professional courtesy! I had an exceptional experience at Audi Plano!

I went to drop my car off for a recall and I was in and out in minutes.

We bought Audi Q5 at Audi Plano. It was a great buying experience. They have efficient staff who helped us with the process seamlessly.

This is one of the best car dealerships in the area. If you are even considering an Audi I encourage you to head here and request Gino Bresolin. In my years of purchasing vehicles, I feel that Gino and the staff at Audi Plano are hands down some of the best. I was not sure of the vehicle or features I needed- Gino took the time to understand my needs and suggest the perfect vehicle. He worked to compare prices and get me the absolute best deal in town, I feel like he truly cared about my satisfaction and comfort with the purchase. Every time I visited the dealership the front desk was friendly, and multiple people greeted me and asked how I had been. Truly impressed with the professionalism of the entire staff. I will be Rec come sing Gino and Audi Plano to anyone interested in purchasing a car- and I plan to work with this dealership for as long as I own an Audi!

Audi of Plano is the finest dealership I have ever utilized. They are courteous, efficient, professional and always doing the best for their customers. Mr. Travis Miller leads a wonderful team and they meet and exceed all of my expectations. Calvin Miller is a fantastic example of
courtesy professionalism, they always go far beyond what you expect.

Thank you

These guys had a great selection of used inventory. I found a car I was looking for online, got the best price quoted up front (and it was a great price), talked to Steve Lin to arrange for a test drive, drove the car, reviewed the same best-price quote with Steve in person, and signed the paperwork on the spot. I left there with a great car for a great price, and the staff were all super friendly. They worked with my credit union on the loan portion of the transaction with no issues.

Agree with another reviewer on this: If you have a loaner car scheduled good luck, apparently Audi Plano does not understand the concept of reserving a car. TWO TIMES on the mornings of my appointment, I was told that there was no loaner available, and they needed to reschedule. So, after 3 weeks I am still can't get my car in for the service/repair. There is no guarantee that it won't be rescheduled again. And now the manager won't call me back! This the WORST experience EVER.

Pretty painless process. Long test drive, good communication. We'll check back in in a few months if something goes wrong, but I don't anticipate that.

A seamless and efficient service. I highly recommend Audi Plano.

Audi Plano is the only place I will take my Q7 to get serviced. They are always respectful of my time and the customer service is unmatched. They will always anticipate your needs and go over and beyond to make your experience a great one!

Best dealer ship in Town Courteous Staff who understand your needs and requirements and are willing to work with you

Audi made my oil change visit enjoyable! They were extremely courteous, on time, and let me drive A6 as a loaner, which I enjoyed. All around, I feel like you get what you paid for. Job well done, Audi!

I was looking for a specific car that was not in stock in any of the local dealerships. They worked hard and looked around the country to find one. They succeeded and got it transferred here in a week. Great to see someone go above and beyond.

Great customer experience, good and supportive staff. Got a great deal from them.

I suffered tire pressure issue with my brand new 2017 Q7, they said they fix the problem, but after few miles, it occurs again, then I drove back ask them to find what's the reason caused the issue and fix it. After they checked the tire they still insist my tire is good and suggest me to go to tire store to check. However, problem happens again as I expected after few miles drive.
The second day, the tire went flat totally when I drive it on the way. When I was there the third time, they asked me to spend $500 for a new tire. And they are really rude to me, said I pay them $500 for the tire or I drive my car away.
In the first day, I was there twice, if they check the tire carefully, I may not need a new one. What's make me really angry is they are letting me drive away my car with potential dangers! Have to make some complaints with their service.

Audi is really working to provide the best customer experience for the customers. The advisors are extremely friendly and helpful and the wait time has been considerably reduced since my last visits.

Paul Berry was excellent. Had my 30k service. Had a rental ready. But I was out in 2-3 hrs. Thx Paul.

Horizon Auto Center offers a better warranty on their work than Audi dealers, that is amazing, not to mention the work is half the price!!! Audi warranty work 12 months or 12,000 miles. Horizon: 36 months 36,000 miles. The obvious choice is Horizon. Audi replaced intake valve on a 2015 Audi Q3, so how does it need replacing 10 months later, and because I drove 15,000 miles I am no longer under warranty. I do not have confidence in Audi. I can t afford to replace every 10 months....thank goodness for honest mechanics aka HORIZON!

I bought 2016 Audi Q5. Thought, it was a great deal. But, I have found that there was a missing transparency.
01) When It was sold, the Odometer reading was incorrectly stated. When I pointed that out, I was negotiated with 2 free gas fills. I was not happy then.
02) I have recently visited the dealership for my 25,000 miles service to get done and was told to get the tires to be changed costing another $1300. I would have expected a premium vehicle when sold with the new tires on, or at least would have told the customer, these tires will worn out quickly... It was shocking to spend 1300 more within one year of the purchase..
03) As usual, once the car is in the shop, you get those additional filters to be replaced ... calls.

Overall, I like the car, but I am inclined to start disliking the dealership.

This dealership is friendly and fancy, however, I do not feel like they have their customer s best interest when recommending services. It is also the most expensive place you can find to have your car serviced. I prepaid service for five years in a program called Audi Care. I was quoted several hundred dollars in services that should have been covered by this program. Additionally, another $1,000, of recommended services were also quoted that are not covered by the Audi Care program. These services included rotating my 2 week old tires and replacing the air filter (apparently Audi s official recommendation is just to clean it, not replace it).

The place seems very busy so I guess people are appreciating the white glove treatment over honesty and value.

Bought my car here almost two years ago and have had it serviced in the shop a couple of times. The staff is knowledgeable and courteous and the mechanics do a nice job.

My next Audi will not be purchased here. My sales rep Shawn, acted like if I don't buy the car, someone else will. Very bad attitude. Actually complained about his hours and said he cant wait to get out of the industry. Get it together Audi. Get some people in there that want to be there. Overall bad experience. I will go to another dealership for sure next time. And my office is right down the street.

The service that I received last week at Audi Plano on my 2014 Audi A5 was outstanding.

While traveling thru Texas (we live in Illinois) our Audi A4 began making a strange noise in the rear wheels. It was late on a Sunday night. We were able to make an appointment on line at Audi Plano for the next morning. Upon arriving their technicians were waiting for us. They quickly diagnosed the problem and unbelievably sent us on our way with no charge!!! Very professional, very courteous, an A+++ experience!! Thank you Audi Plano for getting us back in the road!

Very easy to work with. Had a really good inventory, especially of the features I was looking for. Quickly responded to my bid request and provided the most competitive offer. The purchase experience was on of the easiest I've ever had buying a car. Ask for Joe Peer.

I worked with Tyler Jones at Audi Plano and he was very helpful, knowledgeable and proactive in his approach. He never pushed me into the sale and was very good in understanding my needs as well as the features I wanted. He found the exact vehicle that I was looking for (color, interiors and upgrades) and arranged a delivery to his dealership. He kept me informed while I was waiting for the vehicle to arrive from Germany. It was a very pleasant experience for me and I would recommend Audi Plano specially Tyler Jones to everyone who is reading this review.

Walked inside and was never greeted after being there for 5 minutes. Guess I didn't look like I had money! I left without even looking at a car.

Great place, great cars, great service, great people. Five stars!

I arrived for my scheduled appointment time & a service rep immediately had my paperwork ready & another rep was timely with my complimentary loaner. I was in & out in less than 15 minutes. Everyone was very friendly & efficient.

Just bought a new SUV from Steve at Audi Plano and the service was fantastic. The ability to start financing on line and just simply walk in and buy the vehicle was excellent for someone who doesn't have a lot of time. Very accommodating, professional, and friendly. Probably the best car buy experience I have ever had and would recommend highly. Thanks to Steve for a great experience!

If there was a way I would give this dealership zero stars. These people never have any cars with them available to give to customers when you give your vehicle for servicing. We traded our BMW to own an Audi and I think if such a poor after sales service continues, I will definitely trade this Audi back for my BMW.

I postponed my review pending an issue post sales which I was hoping could be rectified. When trading in my Lexus I provided two key fobs with my trade-in. After completion of my sales and as I was ready to drive out I was concerned that only one key fob was provided for the Audi I purchased (which I was not told prior) and the salesman said he would attempt to contact previous owner or if unable would make other arrangements. I attempted to follow up with initial e-mails which was answered but there has been no emails following our initial 2 or 3 emails. I also emailed a managerial individual but no response. From my initial inquiry about the Audi via internet and the follow up emails and treatment at the dealership were exemplary before and during sales. Follow up post sale has been disappointing and has not reached the high standard I expect.

The worst service I have ever received for a luxury car brand in my life. Don't even deserve one star. Not just once and from one department but multiple times. Took my car in for a service, waited for 3 hours with no help. Asked for the first time on the status of my car after the first hour and was ignored, specifically by Hunter Wall. Saw the receptionist go up to ask him on the status of my car the first time since he was the only manager at the desk because it was still understaffed due to COVID. He told her he would be right with me and 40 minutes passed and no one came to talk to me. I finally personally approached him he was rude the whole time and said that he has no idea on the status of my car and that no one came to ask him about my car and I need to wait longer. Also, Evelyn Castro Clark in the finance department has been consistently rude. Have followed up on a refund and she has been disrespectful and degrading throughout all of the encounters stating she already sent me a confirmation, I didn't ask for confirmation, I asked for an update since there is no other way for me to follow-up. Avoid Audi Plano at ALL costs.

My wife and I were looking to purchase a new Q8. We walked the entire facility and not one person even said hello to us. Just a really bad experience for an organization trying to sell cars . Thanks J

Lee Castro and Jeremy De La Torre made our experience amazing! We will be buying from them again for sure!!!

Jessica and Adam Burrows

Good Buying Experience! Tyler Jones was my sales representative. He still took good care of me and my new car after the dealership closed for the day. He's very knowledgeable and helpful. He answered all my questions and helped with concerns. By the time I drove my car back home I was thrilled how amazing this experience was.

Awesome experience, totally transparent pricing. Our salesman is completely professional and communicative all the way through.

My husband and I went in to look at Audi A4's we worked with Michael Redd and Riley. We ended up buying a new Audi A4 (from the three choices we were between) from Michael the following weekend. We loved working with him - he wasn't pushy, he adjusted to our buying style and made the process quick and easy. Even the finance gentleman that assisted us was courteous of our time. I'm happy to be a part of the Audi family in Plano!

I've done my 10k and 20k oil changes at Audi Plano, and they've never tried to up-sell me or employed any of those "scare tactics" most of those chain do when they see a young woman.
I will say though... a year ago, the service was much more prompt and my car always came back sparkling clean. If they got their car washing act together, I'd give them a 5 star review.

Would recommend going to another Audi dealership. They did update the dealership from inside but customer service still is poor. You end up waiting for a hour despite making an appointment for a test drive. The rep didn t bother asking which package and engine type I am interested and just brought a base model to test drive. When asked about the model type I like he said it might be another hr wait. All this despite making an appt and telling exactly what I want to test drive. Ended up not liking the car and decided to go w BMW (which btw recommend going to classic BMW plano- much better experience and customer service there)

Mike was a great service rep and kept me informed in the process! Thanks for all the help - would highly recommend!

Awesome experience.They did an excellent job. Trade in my old vehicle for a decent price and Took a delivery on a new Audi Q5. Jonathan Hancock was great and very patient and informative. It was a pleasant experience. I would strongly recommend Audi Plano...

I am completely dissatisfied with the service group of Audi-Plano. Below mentioned point where I feel you are doing a very poor job.

1) I have been called for a pickup withing 15 minutes but I haven't received any call for almost 2 hrs. I called the service manager atleast 10 times since I was running late. At last I took cab to reach audi service center.
2) After receiving the car, I have see error messages on the dasboard as TPS is malfunctioning.
3) The 15K service was due and that has not been done and I am continiously getting warnign messages as it's DUE.
4) I am observing a water drip while AC is ON ( after driving the car for min 30 minutes). This is the third time I have made this complain without inspected it properly.

I drove my friend's Audi Q5 and I CAN CHALLANGE THIS IS NOT A COMMON PROBLEM IN ALL AUDI Q5.

The service is great, they always are on time and have proactive communication. Now with COVID-19 they need to organize better on who gives you the keys of your car once its ready. Other than that it is a great location to schedule service for your car

Marcio was excellent at making my buying experience easy. The dealership welcomed me as soon as I got there. Friendly staff. Were nice enough to fill the gas tank for my 10 hour drive back in my new car. Thanks Audi Plano. I d definitely do business with you again.

Update : Apart from the sales person Alex , there is nothing great, i am waiting for my car title , i bought this car by May 16th and till today (19th July), i had not received my title yet.

when contacted, i was indicated that there is a delay by people in upstairs (as if they work for a different group) and i was not even offered to communicate to them.

I was indicated that it might take another 4 weeks of time, for me to get the title & i have no other option apart from waiting.

I was even indicated that the previous car owner was not having the car title, which is very very hard to believe that a dealer had bought such a car. This makes me feel bad and quality of the car I was dealing with.

if you want to buy an used car, my suggestion would be to go elsewhere, after all they dont give the used cars for free and why do you want to waste even a single dollar of yours.

I've never had such an easy and pleasant experience purchasing an automobile! We found the car online, posted a note, and Steve Lin phoned the next business day. The financing was easy, we knew from previous experience we would have no issues with an Audi CPO vehicle. Steve greeted us when we arrived, showed us all the differences between our old and new Audis. He moved our things from the old car to the new, and stocked the new car with bottles of water! Dealing with Steve and Seth was a true pleasure!

This is my second car from Audi Plano and as always they were amazing!! If you're in the market to buy, go see Ricky Reed, he is the best and I will only buy from him! In terms of service, they have improved drastically and Michael was so helpful. This is a BUSY location, so for those people complaining about not getting in for a few weeks...it happens to everyone. If you ever have an issue with your service they are more than willing to fix it or help. I would recommend them over Audi Dallas who I used to go to and left due to poor customer service.

Gino (Sales Associate) was very helpful. He is very respectful and professional.

Dylan was awesome!!! Highly recommend Audi Plano!!!

Wanted to give Kenneth Fleeger a big hand on our experience in purchasing a car for my daughter. He was very knowledgeable about the vehicle we purchased and made the process very smooth. I have purchased three vehicles from Audi Plano over the past 3 years and would do it again no problem.

These guys are fantastic. There customer service is second to none, the only people that typically take time to write reviews are those who had an occasional bad experience. However I just purchased an S4 from Boardwalk and I have nothing but positive things to say. Great people great service!

I actually bought a used Jeep Grand Cherokee here and I am absolutely in love with it! Ken was very helpful, and everyone at the dealership is so nice. I was very happy with the experience!

Second vehicle from them at this point. I couldn't ask for a better experience.

From the salesman Israel Velasquez, Sales Manger Travis Miller and
all the way up to General Manager Mark Campagnano, they all were involved and truly cared.

Keep in mind I live in Florida and they ship them to me. Goes to show you the level of care this team has.

Michael Bush is my service advisor. He is always knowledgeable and efficient. I will always have my Q3 serviced at Audi Plano!

I purchased an Audi Q5 at the end of December, 2014. Great experience dealing with Rich Gouhin. He made the process pain free and was very time efficient. Ask for him if you are in the market for an Audi! He will take good care of you.

The best service you could ever have with a car dealership!!! David Adame makes the visit just so pleasant with his exceptional customer service skills. You will never come out unhappy out of here.

Several weeks ago I was searching the Internet for "my" car. I entered everything I was looking for into the 'Search' and in an instant a beautiful Chevy Camaro SS, Victory Red with Rally Stripes, pops up. The only problem was it was in Plano TX and I was in Minneapolis MN. I reached out to Audi Plano through their web-site and a sales person named Andrew quickly assured me that the distance between me and "my" car was not at all a problem! Andrew worked with me during every single step of the process, including letting a couple of my friends, who live just outside of Plano, take the car for a test drive and thoroughly check the car out. In a few days, I was behind the wheel of "my" Camaro SS and driving it home to Minneapolis. The car was everything I was told it was; and it would not have happened if it wasn't for Andrew (thank you tons!) and the rest of the staff at Audi Plano. My buying experience could not have been any better! Audi Plano, from my personal experience, is a top notch business that will take care of you and deliver on their word.

I had a very good experience purchasing a certified pre-owned Audi SQ5. Great service helping me track down the right vehicle, no haggle pricing, no pressure sales environment. This was my 2nd AutoNation purchase (one Nissan, one Audi) and both experiences were smooth and uneventful which is good.

It was a pretty decent experience overall. Car was as described and detailed well. Finance guy was helpful and quick to get us back on the road for the drive back to Missouri. My only two complaints would be that the factory car cover that was in the pictures was magically lost by the time I bought the car and it was supposed to come with two keys and one of those mysteriously vanished as well. No offer was made to fix either situation.

The associate that assisted me on Saturday was extremely helpful getting my car repaired as quickly as possible. I called on Friday at 4:45 pm due to a warning light that showed up and they were able to get me into the service Saturday!!

Excellent customer service! The buying experience was exceptional. The sales representative was very friendly, patient and knowledgeable. I recommend this dealership highly.

My service advisor at Audi Plano is James Merriman. Whenever I take my car in for maintenance work or repairs, he always takes special care to fully explain to me what is wrong and exactly how it will be fixed. I trust his advice to always be true. I love my Audi and I am confident that James will continue to take great care of both of us!!

Overall my experience was great, I found an S5 at a reasonable price and condition. All of my inquiries were answered quickly by 2 sales guys and the GM. I was picked up by Leo at DFW who was really professional and drove me back to Plano to test drive the S5. I was greeted by Israel (one of the two sales guys I had been dealing with) and was immediately made welcome. The car was just coming out of being washed so I only waited a couple of minutes before getting behind the wheel. It drove just as expected. I made one last request and they obliged. I was able to get the car up on a lift and check for myself the undercarriage and front wheel play it all checked out, plus the tech was very helpful answering some additional questions.

The only complaints I have are:
1) There was something I missed in the CarFax so I asked if I could get some more detail on it and met some resistance from a guy whom I d later find out was the second sales guy I had been dealing with whom I ended up introducing myself before he did. Very unprofessional in my opinion. Had I encountered this demeanor in my early inquiries I believe it would have deterred me from purchasing this vehicle.

2) I had a cashiers check in hand so my expectation was to be in and out as I had a 6+ hour drive back home. To my frustration and discouragement I was there for 3.5 hours mainly due to trying to be sold the extended warranty. It got to the point where I almost considered walking out.

Aside from these couple of issues I was very satisfied with dealing with Audi of Plano and would do business with them again now knowing what to avoid.

Hope this helps!

Purchased my Audi Q7 from Adrian Podea. He was very helpful and made the entire process pretty easy. All i had to do was to wait for the keyes to start over. Excellent Service from the entire team of Audi and a special thanks to Adrian Podea.

Worst car buying experience thus far. I love the vehicle I purchased, but would not go out of my way to this dealership again.

My experience with buying an auto from Audi was exceptional. They really value their customers and work with you to get you the best deal and accommodate your needs. My salesman Gino was one of a kind and followed up with me making sure I was happy every step of the way. I can honestly say that they have a customer for life. I am so happy with my vehicle and am proud to be a part of the Audi family which is how they made me feel, just like family.

Received some of the best care yet by James Merriman. Kept me up-to-date the entire time and helped me research the best options.

This is my third Audi bought from Audi Plano. I always service my cars at the dealership as I trust they know what they are doing. The new facility is gorgeous. Robert was my adviser and made the service effortless. He had my loaner car ready to go and took care all of the details at checkout so it was fast and a breeze.

Great sales people and great service. This is my 2nd Audi from Audi Plano and I could not be more satisfied. Thanks Plano Audi!

Made me feel very comfortable upgrading to an amazing new car. I would highly recommend this dealership to any friends looking for an audi.

Excellent! After I brought the used car, they took care of all things, including changing titles, plates and provided for me a tank of gasoline for free.

I've bought 3 new Audi's here and will buy more. Service is top notch.

Israel VeLasquez was very professional and offered excellent advice during my process. I purchased the Audi A4 and Israel guided me thru every section of the car. Am pleased with my experience and purchase.

Its my second buying experience with Audi Plano and as usual it was a great one especially with my go to sales person JB who has been helpful as always and great customer service.

Took care of all of the details for my S3 over email & came in to sign the paperwork, I've bought 6 cars and this was by far the simplest process with no tricks. I'll definitely be a return customer in the future

Awesome buying experience! Zachary Price took very good care of us and answered all our questions. The whole process to buy my new Q5 just took an hour to take decision.
I am loving my new ride :)

Yomi Bokini and Jonathan were both wonderful and a pleasure to deal with. Of course, best of all was the amazing deal that I got on a 2018 Q5. Frankly, I didn t expect such massive discount.

Marcio was excellent at making my buying experience easy.

The rep was good, but the cars are kind of meh. I expected more from Audi

Worst dealership!
This is the first time I've visited this dealership to sell my 2017 Mercedes and I am pretty sure I wouldnt be returning to buy the Audi I would've later this year.

Going into the details, I posted my 2017 Mercedes on KBB as an instant offer and have received an email from Edgar at your dealership that you are interested in buying it. I clearly explained that I cannot go to all the dealerships I have received the offers from, due to the pandemic. I offered to send pics and everything that is required to appraise the vehicle and I was promised atleast a minimum of what was given by KBB (24,800$). Now, even though I received offers at 26000$, I made it to the dealership because those dealerships were way too far away. Edgar took the keys and wanted to appraise the car. I waited in the lounge for over 20 min and he came back with an offer that is LESS than KBB which is 24,500$. I asked if he could match the other dealership offer of 25,500$ and he went back to talk to your GSM. He now comes back after 20 minutes (while I wait) and gives me an offer of 23,000$. Isnt that ridiculous? Is this a kids game? I asked if he wanted to see the offer I received from another dealership for 25,500$ and he said No.

Now, I questioned him why his email said that he'd beat any written offer when clearly the managers aren't offering that. I left, frustrated after spending over an hour inside the dealership with my car