Don Le

Review of Audi Bellevue

For the past couple years when I brought my car in...

For the past couple years when I brought my car into maintenance, it was quickly done by 2pm at the latest. I always book the earliest appt (8:15am) so I can have the rest of my day to do things. Communication was great and rep was proactive in letting me know the progress of the work being done. This past time I went, I dropped my car off at 8am for the earliest appt at 8:15am. By 3:40 pm, I didn't get any response so I had to called and ask my rep what's the status of my car. Rep said he'll call back in 30 mins after checking with technician. I didn't get a call back until 4:20pm saying it'll take another 30 mins for my car to be done (mind you the service department close at 5pm on Saturdays). I came to pick up my car at 4:50 and the paperwork process was snail pace. Rep/tech misplaced my key somewhere so it took them another 15 mins to locate my keys. I was out the door and in my car at 5:15pm and it looked dirtier then when I brought it in kcarwash left streaks of dirt on my car and side mirrors looked like it went through a paint shop.) Past maintenance experience was great but this last one was below average, so I balance it out for average.