Chris Williams

Review of Audi Bellevue

Repeated routine service & sales fails.

Repeated routine service & sales fails.

-The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service!

-Don't expect the dealer to cover much if any warranty claims. They make it painful.

-Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box.

-The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer).

Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with.