Arlington Toyota Review

Dominick Barksdale was such a pleasure to work with. He allowed us to browse without pressuring us to buy, was very helpful, and answered all our questions throughout the buying process.

Saw a certified used car on line. I called about it & they hung up twice on me. The third time I asked him not to do that. Went to see the vehicle & Mr Cruz had to run my credit before ever letting me see the car. We made the deal after they tact on charges galore for everything & had no answer for some of them. I ended up buying the car & left.9 days later Robert the finance manager started calling saying that I needed to come back in and resign the papers. Then demanded that I come in & said if I dont that I needed to bring the car back. So 2 days later I made a special attempt to meet with him at a certain time & he wasnt there. I waited for 14 minutes when someone else came to help me. I saw where my payments went up over $70 dollars a month so i didnt sign & instead gave him the keys and walked out. Very unprofessional place to do business or treat people. They could have sold a vehicle & had a future return customer but instead let greed step in & ruin it for both of us.

I shopped online and looked at the inventories at all of the local dealerships. Edric Mallard contacted me via email and I explained to him what my choices were in a new Tundra. He got Ben Kennedy involved ( internet sales)
and they sent me a video of the Tundra I was looking for at the best price that I had found. This saved me a lot of time by not having to visit every dealership, and I knew the value of my trade and the exact truck that I purchased prior to arriving. I left the dealership with my new Tundra 2.5 hours after arriving. Great vehicle buying experience from everyone that I met at the dealership and Edric will be called when my wife's Avalon is ready to be traded in.

Matthew Sethi:
He was very friendly, helpful and professional. I am recommending him as a sales person for any clients who needs guidance when purchasing a vehicle . He has a positive attitude. Thank you Arlington Toyota

Love our Sales Consultant, Gil Mariano! He was super friendly, great sense of humor, provided exceptional customer service, professional and very knowledgeable! Definitely would recommend Arlington TOYOTA to all our family and friends! Thanks!

Mr. Charlie Dilliard was such a phenomenal salesman. He sold me my first Toyota Corolla! He also showed me all of the cool features that comes with the car.
Thank you!

Was not very impressed on the customer service from this place went to look at a used tacoma and not a single rep came up to me until i started looking around for one when one did come over before asking anything proceeded to tell me that the price on the truck was not truley refelceted because they had to add 1875 for nitrogen in the tires mind you by the way the tires were cracked and bald so i walked away from this lot couldnt even get a water for my wife in the 102 temp

The best car buying experience. There's no way your leaving dissatisfied or without a car .

Great car buying experience other than the time it took to process all the paperwork. Having said that, it takes a lot of time because they are very busy. So many people buying vehicles. The popularity of the dealership made us feel even more comfortable. Everyone we encountered was friendly, professional and helpful especially our sales person, Arturo. It was our first buying experience where my husband and I spent double the amount of money we had anticipated but felt zero remorse!

Thank you Warley for all your help keep up the great work!!

Had a great experience at Arlington. Saif was great to work with and I got exactly what I wanted at the price I wouldn't go over. No haggling and didn't have to spend all day there. Would recommend anyone that wants a Toyota to go to Arlington Toyota.

We had a wonderful experience with the purchase of our new 2021 RAV4 Hybrid. Our sales Associate Andrew Fagan was professional, courteous and efficient. He made what can sometimes be a stressful situation easy. I look forward to doing business with Arlington Toyota for years to come.

I wanted To upgrade my ride so I came to Arlington Toyota. Pick me up a 2020 corolla SE. Thank you Luis Allen for all of your help

I would highly recommend purchasing a vehicle from Arlington Toyota! My family has purchased at least 5 cars from Toyota through Alan Thornton. Alan is very knowledgeable about the cars and is also very professional. The atmosphere at Arlington Toyota is very friendly.

We certainly did not expect purchasing our new vehicle to be that easy. We took care of the credit application before arriving at the dealership. That saved loads of tiime waiting around. Matt Ellingboe was marvelous! He asked a few questions and came up with the PERFECT vehicle for us based on our responses. Matt was professional, easy mannered, had a good sense of humor and treated us with respect at all times.
Thank you Arlington Toyota. We had exceptional experience with Matt Ellingboe and the finance manager as well. And we are enjoying our new vehicle!

Just bought a used car over the weekend from Arlington Toyota and it was a surprising easy car buying experience!
I worked with a great salesperson named Mike Golik. Easy going and didn't push hard or act overly salesy which was refreshing.
Huge selection! I would recommend them to anyone.

PS: Go on Saturday! They have free food like BBQ chicken legs, sausages, etc.

Matthew Sethi was wonderful to work with, very patient, answered all our questions, overall great experience

Edric mallard got us in exactly what we were wanting.

My experience with Jacque at Arlington Toyota was excellent. He worked with me online and in store. He was very knowledgeable about the cars I was looking for and helped me find the right car for me.

Becca Williams was very knowledgable and a pleasure to work with!

We recently had a fantastic car buying experience at Arlington Toyota from start to finish. Our Sales Associate, Monica Gardner, made sure everything ran very smoothly. Every person we interacted with was friendly and knowledgeable- Much more pleasant than my previous car buying experiences at other places!

Absolutely horrible. I went in there with the intention of looking at and possibly test driving a car new car. Well the salesman took me inside at which point I explained that my credit score was barely 600 and that I would have a cosigner at time of purchase or lease that I was simply looking to see what my options were. He left me sitting at the desk for 2-3 minutes and came back and told me that my credit score wasn't good enough to lease so if I wanted to look at new cars they are over there in that area (as he was pointing). How rude. I told u from the beginning that I AM WORKING ON MY CREDIT AND I HAVE A COSIGNER. they just lost my business I will go to ernie palmer with my cosigner. Thanks for treating people like s***

Matthe sethi. Sold me a corolla. I am happy. Thank you Matthew

Matthew Mowatt
Matthew Sethi
Very patient. Pleasant to work with.

Hidden fees, they run your credit when told not to. Don't go there

Dean was GREAT! He understood the process we were dealing with during our military move so he made the process quick and simple and worked with the little windows of time we had available.

I could not be more pleased with my experience at Arlington Toyota. I setup an appointment to test drive a few cars on Saturday. After deciding on the model and options I desired, Sam and Saif did a great job finding the exact car at a price I didn't expect. Ardi in financing made that process a breeze as well. The car arrived two days later as promised and I was on my way. Would provided a 6th star if possible.

I m very happy with the dealership and my salesman Sam he did a great job getting me my Jeep Cherokee Trailhawk.

Sylvia was very nice and personable. She took her time with me and my family and listened to not only what my needs were but what I wanted without hassling me. She has the perfect attitude and I will refer her to future buyers as well.
Best regards
C. Best

Everyone at Arlington Toyota were great to work with. I drove from Panama City looking for the perfect CX-5 and the salespeople were amazing. They showed me all the had to offer, let me test drive them, and when ready got me into the perfect vehicle. Alexis and Josh were great!

The best car purchasing experience I've ever had. Mike, my sales associate, was the most knowledgeable car sales person I've ever encountered. I did not plan on buying a vehicle that day but walked out with a new 2018 Toyota Avalon. He listened to what my wants and needs were and suggested this was the car for me! I will definitely be back in the future. Thank you Mike for taking a usually not fun process and making it awesome!

Had an amazing experience At Arlington Toyota. Very friendly people and willing to help in any way possible.
Great dealership, amazing people.

Arrogant sales people, better off going to a different Toyota dealership

Matt Romano was very professional and took his time to explore the best vehicle for my needs.

Dominick Barksdale is was very knowledgeable and helpful in all aspects of my car buying experience. I definitely 1000% recommend that you talk to him.

I am very impressed by the staff at Arlington Toyota. Super friendly, honest and excellent workmanship.

Thanks to Sydney,Alonzo, Almier, I was able to get the tundra I wanted with the courtesy and great customer service.

Matt Sethi and Matt Romano we re incredibly helpful in getting me into the truck I wanted for the price I needed.

Anthony was great at knowing what we were looking for even when we were unsure ourselves. We looked at everything from the Highlander to the versa. We love our RAV 4!

Dean and Saif were great and extremely professional. They made the process of trading in a vehicle and buying one extremely easy.

Arlington toyota has great customer service . The reason I am giving this place a 1 star is because of the fact that I purchased a 2015 VW Jetta for $8000 . Within the first month my car has had many problems when I was promised that nothing was absolutely wrong with my car . Brakes started going bad . I had multiple oil changes within the first 2 months . I had to take my car to VolksWagen for them to diagnose me with an oil leak which cost lots of money . I called and asked if a supervisor could give me a complimentary service for what I was already going through and they pretty much told me that you are responsible for anything after taking this car off the lot and that it wasn t their fault . I am so displeased that I will be paying off $8000 on a car which was promised good condition on for the next 5 years . Please look into this review and realize that this company will try to mess you over .

What a bunch of sheisters, internet price on truck was $23,700...they get you in the door with that price, then they spring on a $1888 dealer fee for mats, key replacement and window tinting...all things I don't want ON A USER CAR but they say they put that on all cars, NON NEGOTIABLE....that's the true definition of the BAIT AND SWITCH!!!!!THEY WASTED 3 HOURS OUT OF MY DAY!!!!!

Had a great experience buying a car from them. They have great inventory, very helpful staff. Saif was the associate that ended up selling me my car. He was very patient and professional when I bombarded him with questions even after I gave him a hard time. Would definitely recommend!

Dominick was very professional, pleasant, informative and had BEAUTIFUL flowers.

The entire experience was easy and pressureless. Sam did a great job sending us the video beforehand and Luis was super helpful when we got here. I love my TRD pro!!!

I just purchased my brand new 2020 Camry this past Monday with sales rep Sylvia. Sylvia was very knowledgeable and so nice throughout the whole process. This is my second car purchase at this location and I must say each time has been phenomenal. Thank you so much Sylvia, Irvin & Arlington Toyota team for making this experience remarkable.

Mathew Sethi is
Very helpful and knowledgeable on product
Liked dealing with him
They didn't have what I was looking for to begin with
but Mathew found a truck that met the criteria at a
good price
Very easy deal
Am happy with the way things went

Josh was my sales person although he dealt mostly with my son the short time i interacted with him was very pleasant , he is very professional and straight to the point , fast and efficient.
I was pleased with the whole experience down to the finance person and would recommend Josh and dealership to anyone looking to get a car!
Thanks Josh!

I really liked my salesperson Martinez. He was very professional and not pushy. He treated me like I was one of his family memebers he was buying a car for. He made sure we inspected the outside and inside and during the road test ensured the handling of the vehicle was to my satisfaction. He then negotiated with his boss until it was the payment I could afford. However, I did not like the financing piece, even though Martinez did some of the work for them. It was a different process from other dealerships for when I went to the finance person they did not know what company would be financing me and then came up with a higher payment then what was agreed upon. I had to become assertive with him. He then tried to sell me extended warranty into the deal prior to asking me first. Don t get me wrong I appreciated the information but don t like when I did not agree upon it and feel pressured. It also took way too much time in my opinion to complete the sale once Martinez got the price I agreed upon.
Thanks
Karen

Matt Romano was a very professional, and friendly salesman. Highly recommend him for your next purchase.

Bait and switch artists!! They advertise prices online below market price then add $2000 to the total for their " Total Value Package" (which you can not decline). The package includes tint (which is a scam considering that soft top jeep windows should not be tinted except for by the factory), Key replacement 1 a year for 3 years (fob keys are like $200 to replace), Nitro in the tires, and floor mats 9 online for a little over $100. The parts dot equal $2000! hence the bait and switch. Take your business to a more reputable and HONEST dealership.

I was happy to buy my new Toyota Tundra from Arlington Toyota.
They had exactly what I was looking for and the color I wanted too!
Dakota Newell was a great salesman, he also helped my girlfriend recently get her Tacoma lease. Ask for Dakota, you can't go wrong.

Really bad service experience. Brought my car in for service first thing. I guess the staff aren't morning people as they seemed annoyed that anyone would have questions at 7:30 am. This work was only supposed to be a half day job. I didn't hear at all from my service rep until 4:30 pm...after leaving 2 voice messages and a text asking for an update. I live an hour away so a heads up on progress would have been the right thing to give...especially after trying to make contact throughout the day. When I arrived to pick up my vehicle, the cashier was rude and disinterested in providing any positive customer experience. To end it all the shop techs got grease on my leather seats. REALLY disappointed and will share my experience with my other Toyota owner friend's.

Van was a great salesman. Courteous, honest, and accommodating. Would recommend.

Charlie was Wondering. He is the best salesman I have ever met . Always ask for Charlie

Jerome is the best! Very happy with our RAV-4 he was very patient with us and didn t pressure us into anything. I highly recommend you ask for Jerome you won t regret it!

Jacque was fantastic and helped in every aspect of the deal from start to finish! I recommend everyone one come in and request to work with him. He truly fights for you start to finish.

I recently purchased a Toyota Corolla from Arlington Toyota, and she's a smooth gal!! Luis Allen really worked with me on this beauty and I couldn't be more pleased!!!

Loved working with Dominick - incredibly nice and made sure everything was done well.

I was there for a total of about 10 hours. They will say ANYTHING to assume the sale. They sold me a car and called me back a WEEK later saying I need a co-signer? AVOID THEM, THEY ARE A MESS. Act like they ll take care of you but it s just to get the sale. Then the salesman Dwight kept BLOWING my phone up texting calling back to back at 8-9 PM ... and he tried to force me to do a 5 star review with HIS name even though he didn t do anything to help me besides hold me up 10 min. longer to leave !!

Monica was very helpful and made my car buying experience nice and easy. THANK YOU!

Dean and Saif were so sweet and kind. They worked very well together to get me into a lovely Toyota Camry.

Customer service was excellent. Dwight Cobb was very professional. Wonderful experience!
If you're in the market for a new or used car see Dwight Cobb @ Arlington Toyota!!

Buyer Beware! All Pricing available online is not counting their mandatory Value Package that is sold with every car. They will tack on an extra $1800 when you go to look at the paperwork for the car. I saw a car online and went to my credit union to get my financing handled. While at the Credit Union I spoke with a sales person and explained that I was getting my financing handled and we went over the pricing of the car. After our test drive we sat down for the paperwork and we were slammed with a Value Package for over $1,800. They stated that it says this on the website and we should have known this. Sales manager was no help decided to come down a few hundred dollars but not even close to what I was approved for or willing to come up with for cash. I went next door to Coggin Honda and they took great care of me and I got a car for a price lower than advertised with no hidden last minute fees.

Amit, Ozzie, and Matt were very friendly and professional. I really enjoyed this car buying experience. They also offered amazing discounts as well. Very satisfied customer.

My wife YaPing Wholey received very good service from J. D. at Arlington Toyota. The experience was courteous and professional and we were pleased with our purchase. We recommend this dealership and appreciate the customer service that we experienced.

We had such a great experience. Almir was an amazing salesman.

Excellent service!, helped me decide and find the car I was looking for. Dominick made this first car purchasing experience.
(Dominik D Barksdale)
Thank you

My experience buying a car at Arlington Toyota could not have been better. They were recommended to me by several different people and my sales associate Amit was recommended by someone who had purchased 4 cars with him. I visited many dealerships in the area but by far I felt the most comfortable with Amit and Arlington Toyota. Amit was very friendly, knowledgable and easy going. As a female shopper, I never felt pressured and I truly felt like Amit listened carefully to all my wants and needs and tried to match me up to the perfect car. I could not be happier with my final choice and how easy they made the entire process. Highly recommend!!!

Matthew Sethi

Great experience. Very honest and upfront about the vehicles we looked at. Made it an enjoyable experience.

Great salesman great staff easy to work with no haggle pricing loved it!

Jeremy Torres was fantastic, helped me find the perfect vehicle. Would definitely send a friend to shop with Jeremy at Arlington Toyota.

Thank you Gil Mariano for helping me get a great deal on my first car!

Mike and Antone are ROCKSTARS!!!! It was an absolute pleasure meeting you both. I will absolutely be bringing my car back to this facility specifically because of their customer service.

Good experience. Got the truck I wanted/ could afford at a price we both were happy with. Dekota was the man who helped me.

I had a wonderful experience. Gil Mariano is a rockstar!!!
I had been all over town looking for a truck and couldn't find what I was looking for in my price range. I was still looking and had no intention on buying a truck today.
That was when I met Gil.
I told him that I was only looking and it would take "The Deal of the Decade" for me to buy today.
We looked at a few trucks, I test drove one. It was nice. He says "Let's look a little further down. I thought I saw something earlier." We looked at a couple more trucks and then we found "it" - "The Deal of the Decade".
It had everything that I wanted in a truck...and much lower price than I had budgeted.
At this point I am doing my best not to squeal like a little girl.

I am super stoked with my truck!!!!
I would definitely recommend the folks at Arlington Toyota and especially Gil Mariano.

John Cook was fantastic and made the car-buying experience enjoyable. We re thrilled with our new Corolla XSE Hatchback!

Thank you, Alan Thornton, for taking such great care of my friend today!

The experience has always been very good. Rande does a great job as a service advisor.

Sandra did an awesome job explaining all the car features and accesories. The sale process was smooth and easy. If you want a car go and ask for Sandra.

Matt Romano definitely won my business. He is such a great employee. He knows all about his cars and inventory. I was interested in the RAV4 XLE and he gave me options and information that I couldn t just look up online. I usually hate having to buy a car because of the sales process but he made it so easy! I would recommend him to anyone!

Just glad that we finally found something that FITS US!!!!!!

Great service. After car shopping for over a month, Cherry helped me find a car I loved within an hour of being at the Arlington Toyota lot. She listened to my must haves for a car and narrowed down my search. Cherry made the car buying process easy and continued to follow up after my purchase.

Dean was a great salesman and impressed with his professionalism. He did what he said he was going to do and it made the buying experience pleasant.

Thank you to Edric and Alexis for selling my mother and I our Camrys! Very professional, informative and exceptional customer service!

Monia Gardner was very professional with dealing with me on purchasing my RAV4 she answered all my question. She has a great personality and put no pressure on me she did an excellent job showing me the new features on the RAV4 was very happy with her. thank you John

Michael Garcia was awesome. Helped me find a vehicle in my price range. All the options I could ever ask for. No hassle, easy to deal with, professional and knowledgeable of the vehicle's he showcased. Thanks so much Michael.

Sylvia and her team were fantastic to work with. I was looking for a specific truck and she texted me to update me on when they got new inventory in. Everyone their was great to work with and it was very easy to do business there. Quick and Painless!!!

Great experience from beginning to end. I was having an issue locating the exact model and package I wanted, and Mike went out of his way to get in contact with me, and even provided a video of himself with the exact vehicle I was looking for.

Additionally, they gave me an EXTREMELY fair price for my trade in, and I couldn't have been happier. Even the finance guy, Dan, was wonderful to work with.

Alan Thornton was the very best car salesman that I have every had . He is amazing. Will only deal with him.

Mr.Torres was a great salesman very upfront and knowledgeable. He helped me in every way he could, great experience

Matt Ellingbee was our sales person and he was fantastic and easy to talk to. We would by another car from him in a heartbeat!

Amit really makes the car buying experience as enjoyable as possible. Have really enjoyed working with him for my past 2 lease purchases.

Alan Thornton was great he gave us options and Process was stream line highly recommend him and Arlington Toyota!

Purchased a vehicle on April 3, 2019. Spent approximately 2 hours in the parking lot, held captive as we were unable to leave. Apparently the finance associate who appeared annoyed with leaving late, locked us in. But let's start at the beginning. We all know car salesmen have a way of making you think you're getting a great deal, but there were way more inconsistencies than just your average deal. And each time, we went back to talk to the person who told us things were one way when they didn't turn out to be and each time we were reassured it was as discussed. That should've been our first indication to jump ship, but didn't. We were rushed through the financing process by a person who appeared more annoyed by our presence than anything. Anytime we stopped to clarify or ask a question, he grew increasingly annoyed. When he offered us a service plan for $500, we explained we were told that it was included under the certified pre-owned agreement and left to get clarification, only to find out we were misled. Following the completion of financing, we were handed the keys, got into our vehicles (the one we arrived in and the one we purchased) and drove around the lot to find all the exits were closed and locked. We were able to find two salesmen that helped us previously (walking to their cars outside the lot) and attempted to find a way out. Many phone calls were made by the salesmen and all were followed up with "he won't answer, it's too late" and "he lives too far away to drive in". After over an hour, the person that completed our financing paperwork returned, no apology, no words spoken, and began running around the office looking for keys that apparently did not exist. Finally at around 1:30 am, we decided to accept a ride home from one of the salesmen and left both cars locked in the lot. The next day, we received a ride back to the lot to pick up both cars and attempted to talk to the GM in regards to the previous nights events. We were told the security cameras were being reviewed to understand how this situation occurred and that someone would get back us, it has been one month exactly and we still have not heard back. Multiple attempts to speak with the GM have been denied or evaded. An email sent directly to the GM was responded with "I apologize I do not know you. Please email the purpose of the meeting and I will have the appropriate person respond to you. All marketing is handled thru an agency and donations can be applied for on the website." After speaking with his assistant in great depth yesterday, we were told he would get back to us today, and yet we continue to wait. We made it very clear that all we were looking for was a formal apology, not too much to ask for in light of the situation, but that appears to be too difficult. There were promises made by other associates of "we'll make this right" and not a single attempt has been offered. Buyer beware, save your time, money and sanity and shop somewhere else!

My husband and I just got a brand new Camry and it was the best car buying experience I've ever had. I highly recommend Luis. He was straight forward and honest. He got us the best deal possible and I couldn't be happier. Luis is more of a car consultant than a car salesman. Finance and management were also kind and patient. I got more back on my used vehicle than I ever expected. Go to Arlington Toyota! Ask for Luis. You won't be disappointed.