Apple Tree Honda Reviews

I arrived without an appointment, was received promptly and courteously. The service were rendered in less time than quoted. Alex was wonderful and my car was even delivered to me newly washed.

We were on vacation from Ohio going to South Carolina. We stated in Ashville for a day of sightseeing. On the Blue Ridge Parkway, our van lost the alternator. We had our van towed to Apple Tree. Colby and Jason were excellent making sure our van was down for as little time as possible and helping us get a rental van while our was repaired. In less than 24 hours, our van was repaired, we were on the road, and we didn't miss out on any of our vacation. They made what could have been a disasters as easy to deal with as possible. They were miracle workers!

I recently purchased a 2020 Honda Civic sport hatchback from Apple Tree Honda and was very pleased with my purchase. My salesperson Stephanie Dilts made all the difference. She was the best salesperson I've ever had and I feel like she really "went to bat" for me and made the final deal possible for me on my terms. Apple Tree had a large selection of models, friendly staff and I did not feel pressured in any way. Would purchase from again and highly recommend Stephanie!

We worked with Dan and had a great experience at Apple Tree. He kept it simple and point-blank. He is honest and even comes with a fantastic personality! I highly recommend both the dealership and Dan!

You guys at apple tree Honda are always respectful and quick to help with all needs .. All the people in the service department are great at there job give those people a raise...

Bought a new CR-V in December. At purchase, informed dealer it would be registered out of state. Bought cross-bars and mats at purchase - neither in stock.

After three weeks, I had to call to get status of registration - that they stated "they take care of anything.".

After that, I got a form that I needed to complete, and a title with mistakes. So much for "taking care of anything."

One month after that, still nothing from the dealer on the cross bars and mats.

If you want problems, buy a car here.

I purchased my car here and have returned several items with extreme satisfaction. From the salesman in the beginning- phone calls returned quickly, everyone is very friendly. The hours they are open make it easy to get in regular things, like oil change, but of course they do have a secure key drop off. Generally to schedule a appointment requiring parts an initial appointment to analyze what has to be done, therefore enabling you to have the price before the job is done. They do have waiting area with coffee/ water available tv magazine s & WiFi access while also tempting you to come check out the new models that are right there within eyesight. All in all I have no complaints Come check it out for yourself if you haven t been in a few years the newer show rooms are better!!!

Great service but like any dealership they are proud of everything

Terrible service entity here at Apple Tree Honda in Asheville. After spending around 40K for my 2016 Pilot I came to get my car serviced. I called in to set up a "Scheduled" appointment to get my Oil change and the console plastic piece replaced. They took over 1.5 hours just to get me into the actual service after finally complaining to the Service manager whom was apologetic but really took no real responsibility for wasting my time and dropping the ball. He actually blamed his own application database system. From what I understand there are multiple systems that don't talk to each other. At the actual show room they have a flat screen that allows the customer to see the requests being assigned to the actual ticket. I asked multiple times as to why my ticket was pending and no one could actually give me a straight answer believe it or not. Come to find out the ticket was under a service desk employee whom had been out to lunch, what a joke. There is very little accountability and the staff is a bit short of being nice and courteous. I don't recommend Apple Tree Honda in Asheville, NC for service unless it is completely required due to a recall as an example. D- is my grade.

We had a great experience with Elizabeth Wiggins at Apple Tree Honda and are the very happy owners of a new 2019 CRV and Ridgeline. Her professionalism, knowledge and patience are outstanding. Buying and learning how to operate today s vehicles is no easy feat. We left feeling happy and confident. Thank you Elizabeth!

Got a good deal on my Dodge Grand Caravan at their pre-owned lot. But be warned they are very busy on Saturdays... But still got all the paperwork in and drove it home the same day:-)

If you need service/repairs, save yourself the grief and go elsewhere. I retracted my original review in hopes that their service department would make things right.....I was wrong. It s been nothing short of a migraine dealing with these people. I drove over an hour from Jackson County to have a water leak fixed by their specialist 2 weeks ago. I was assured MULTIPLE times that he would be there, right up to the morning I dropped it off. He was a no show and I was, of course, upset. My boyfriend and I both took off work (2 full days pay) and shelled out for 2 vehicles worth of gas for the 100+mi trip...I was pretty much stranded without a vehicle after the guy didn t show (they waited until 4:30 to let me know when he was supposed to arrive at 10am). We get 2 stories: Service advisor told us specifically that they didn t realize he took off time to spend with his family beyond the holidays/New Yrs and then the Asst Service Mgr told us flat out they hadn t spoken to him at all and had no idea where he was because he wasn t answering... Same manager was incredibly rude and flippant; refused to take any responsibility for their hired service workers, and very snidely told my boyfriend on the phone, Get with real life, mistakes happen when he asked for a discount on our service for all the trouble we d been through.

Fast forward, I get my truck a few days later and stupidly didn t look at the work their specialist had done before I left...I checked it out the next day, saw that it looked totally half-assed, gloppy sealant with big gaps and holes and they didn t even scrape all the old glue off. They also told me prior to the first fix that the rubber trim above the driver side truck cab (where the leak originated) was hail damaged....It s clearly been beat on by someone in the past, trying to make it seat correctly...to my knowledge, hail doesn t fall in a straight line, and there is literally NO other damage on the vehicle.Despite this, they didn t acually fix it, just made a $250 patch job. Turns out, the patch didn t even work. It STILL leaked.

So I had to take ANOTHER day off work yesterday, make another 100+mi trip (that I couldn t even afford!!). Was told they d give me an estimate of how long it would take/exactly what the steps would be to really FIX it (because they literally couldn t answer any of my questions on the matter...) and I waited 3.5hrs before calling to inquire 15min later a call comes to say it s ready, they never bothered to let me know what was going on as promised, just went ahead and did it. Well, they tell me there was some hole halfway back along/over the window that was missed the previous time and that the rest of the gaps and holes and the screwed up endcap was purely cosmetic and didn t even matter functionally (ok...but I paid you $250 to FIX. IT. And it stillllll looks awful!!!). Here it is pouring rain today and whaddayaknow, it s leaking...These people are crooks. I will never, ever spend money here again.

I bought a car on 9/27/2016 and on 10/4/2016 it stranded me and my kids at the grocery store. A week and numerous calls with customer service and nothing has been repaired. I called Honda corporate and get them involved. Miraculously my car is fixed. I refuse to put my kids in this car. No one can even discuss how to make this right with me until K2 is back on monday. So here I am with no car except their loaner waiting to get my money back. Horrible. Don't not but a car from this place!

They trying to sell you things you don't need or ask for beware!!!

Sold us a car they didn't have a title for! messed up financing, messed up tag, messed up the whole deal, and couldn't fix the mistake .(3 months and counting)or make it up to us to keep a loyal honda customer.sales manager is shady!! would not recommend them to anyone.....make the drive to another honda dealer....

Huge selection of inventory. Professional and very knowledgeable staff. Huge facility that offers child's play area, pet friendly, personal space for working outside of the office, free WiFi and great coffee.

evan was wonderful to me. he explained things and was
very efficient and polite and got the job done , even when I
tacted on an inspection. I didn't have to wait long.

Great experience, staff were very helpful. Service didn't take to long and work was great.

Not possible to give zero stars, apparently. First, it's not possible to reach someone without leaving a message. If they happen to call you back, they're very snide. After calling numerous times over as many days, after spending many hundreds of dollars, I called and pressed "0" to talk to someone. I asked to be transferred to their "customer 'service'" manager. I got the voicemail. Rather than this specialist in customer service returning my call, they had one of their minions (Sandy) call back. She immediately went on the offensive about how she had this thrown on her and and, don't blame her for not calling back, blah blah. I had new brake pads and new rotors installed for $500. Within a week, my car was violently shuttering when I brake so, I called. Sandy said that, they would not stand by the parts but, I could come in and pay $200 for them to fix it. She also added that, they could show me how to brake to prevent the issue. No wonder people drive to Greenville to buy a Honda as opposed to going to Apple Tree.

I wandered around the parking lot waiting for a sales person to come out and help me with a used car. After half an hour I went inside to wait for an agent, half an hour later I finally got the attention of the guy in charge of online sales.

He only let me drive one car, and tried to convince me that it was exactly what I wanted. It wasn't.

I really wanted a Honda, so I went to Hendricks Honda near Charlotte, much better experience.

Bought my Pilot here in 2014. Had to take it back for warranty work 2.5 years later (wheel bearings went bad, covered under 36K mi. drive train warranty). They took FOREVER, hours longer than estimated.

My wife and I went with the intent of purchasing a vehicle. She had test driven a vehicle and thought it had the features we wanted, but it did not. We communicated that and were ignored by our salesperson who tried to push us into that vehicle. When we tried to discuss our concerns and desire for a different vehicle the salesperson became rude and condescending. I felt like the salesperson didn't want to show us the 19' models and wonder if they are incentivized to move the 18's. Regardless, being rude, talking down to your customers, and not listening to what they are saying is what we received at this dealership. Needless to say, we will be purchasing our vehicle elsewhere.

Josh Christopher was top notch. Wouldn't see any other salesmen there. First class experience

This is for Apple tree Honda Pre-owned.

My daughter's first car purchase at 17, perhaps 6 months ago was not good. The dealer and the car were honestly the worst. Had to wait over 45 days for the title, which was paid in full.

She totaled that car, so we had to find another car.

After having been to perhaps 6 dealerships, no salesman could make my child happy. People blatantly lying, talking every minute. Not listening. JUST blah blah blah. I mean, DON'T LIE then hand me a car fax that proves you are a liar!!!

So, the car we wanted came on line at Apple Tree Pre-Owned. And we call, and we get Angelo Rivera! Who knew when to be quiet and let us talk and answer questions AND LISTEN TO WHAT WE ARE SAYING! He was open and didn't feed us a line of bull! How refreshing!

SALE MADE! THANKS ANGELO RIVERA. When my daughter is happy, so am i!
Thanks for being attentive, NOT condescending and just great.

UPDATE: Still horrible service! My dad has called (CALLED SO MANY CALLS HAVE BEEN MADE) the number provided in the comment and left voicemails and has yet to have a return call! Once again horrible awful service by the whole place! Take your business to Johnson city Honda!

My parents have bought many cars from this place. They went to buy again from them a new (used) Honda pilot from them when they were told the car was ONLY tilted to the dealership and had not been used only used as a loaner car. They tried to get them to sign and make the deal final they were very pushy trying to make the deal final. They were lied to 4 times by 4 different people (one of which was a manger) in this place saying that the car wasn t sold before. They decided to go through our local bank and apple tree was unable to provide the window sticker for them. They then got a call from Apple tree stating that they were unable to provide the window sticker because the car had been SOLD!!!! My mom then let the manger know about the above how she had been told 4 different times listed the name of the people she talked to and all he could say was OK!!!! We live in a small town and this is the only Honda in our area. We will be letting other people in our area know not to do business at this place because of lies!!!! We are taking our business to another dealership out of state!!!

Excellent service department. They service our two Honda vehicles. They also provide a well run shuttle service. The new building a half block from the original location, it is top notch, clean with available wi-fi & coffee. Better sevice/prices than the M-B dealership.

Wonderful service! Dealt with a lady called Elizabeth - who was incredibly helpful!

My wife and I had narrowed our search of new vehicles and ended up dealing with the friendly staff at Apple Tree. We purchased a Honda Pilot and feel like we received a very fair deal. This is first vehicle we ve purchased there, but have used the service department for years and always been satisfied. We know that if we have any issues post-sale...no problem. They will be there to service and back up their products as well as any dealer I've ever dealt with. The new showroom is beautiful and very comfortable. Our salesperson, Stephanie, was very friendly and knowledgeable. She made my wife feel very at ease and helped us simplify the car buying process. My wife loves her new car and we feel very fortunate to know that Apple Tree offers lifetime car washes and state inspections, as well an incredible 10 year - 1 million power train warranty. I highly recommend Apple Tree for their great Honda products and service.

I wanted a car that was sporty, dependable, economic, and roomy. The Honda Civic Sport Touring is a perfect combination of all those things! Not to mention then sales man Peter Estrada was personable, charismatic, and funny! I'm 23 and this was my first time buying a new car and he made the experience all the more enjoyable. I can't wait to see the places I go in this bad boy! Thank you Apple Tree Honda and thank you Pete!

Great service from start to finish. Made the appointment online. Oil change done in a very timely fashion as well.

my experience at apple tree honda was absolutely amazing Dan Corcoran was great no pressure to buy and he was very knowledgeable i will recommend him to all my friends and family

My salesman dan Corcoran was amazing will work with him In the future

I purchased a new CR-V from Apple Tree two weeks ago. I'm happy to say it was one of the best car buying experience of my life, from start to finish. Devin Barrett is a wonderful salesman. No pressure. No games. I drove out delighted with the car, the deal, and the staff at Apple Tree.

I LOVE this place. I bought a preowned '08 Subaru Legacy- I will never go anywhere else to get a car or services. When my suby is paid off, I'm definitely coming back! Y'all are the best!

Very nice and professional staff. Everyone is willing to assist you.

Evan was fantastic and very helpful with assisting me. Would recommend.

Service center will steal your sunglasses. Happened to me and a co-worker. Don't leave anything of value in your vehicle.

Spectacular experience every time - Thanks to Tony, Jody and Duane!

My sales person Dan Corcoran was great I recommend him to friends and family.

Wish I could give zero stars. These people are either the biggest liars I ve ever heard of or the most ignorant...either way not a place you d want to conduct your business with.

We had zero problems getting our HRV today! Special thanks to Tanya and Jodie for being super helpful and personable in this process!

Honest review on cash purchasing a used car on trade.

In general, when considering a purchase, do your research. Look into the consumer reviews on the makes and models you are considering in order to be aware of commonly known issues with the models you are considering. Also, research both your purchase and trade-in values thoroughly in both the NADA (National Automotive Dealers Association) and KBB (Kelly Blue Book) indexes. Be sure to carefully review the car-fax on the pre-owned vehicle you are considering purchasing. Apple Tree Honda provides a free car-fax on their used vehicles, which is very nice and useful. Prior to closing on your purchase, double check all of the math for any math-hack tricks. Hidden fees and mark-ups over the NADA and KBB fair retail prices on the vehicle you are purchasing can render your trade-in worthless. Also watch for neuro linguistic programming (NLP) sales tactics. Some sales people will use a dropped pen, spilled drink, or other misdirection like drawing your eyes off of what you are looking at to throw you out of logical thinking and manipulate you if you aren t careful. If you are patient and vigilant, you will end up with a deal in which you can find confidence.

After visiting several local dealerships over several weeks, my husband and I ended up doing business at Apple Tree Honda. We were very pleased with their sales associate, Gene Schneider. He was a very friendly and relatable gentleman. Although the process encountered some hiccups during our first visit- likely at the behest of the floor manager- we were able to negotiate an agreeable compromise a couple of days later. If you are looking to purchase a used car, I would highly recommend asking for Gene at Apple Tree Honda. So far, we are very pleased with our purchase.

I first want to start off by saying that the sales experience was great! I purchased a 2018 Civic Type R from Gene in used car sales and love the car. On the other hand the car had a few problems with some exterior trim pieces. Considering the car is a 2018 (only 2 years old) the vehicle is still covered under Hondas 3 year/36,000 mile basic warranty. The service I have received at this dealership has been awful! They will deny warranty on parts that are clearly defective claiming that it is normal wear and tear! I can assure you my issues are NOT NORMAL or WEAR and TEAR! One of the concerns i had even involved a issue with the trim on 3 of the 4 doors. After the service department inspected the vehicle they said they would only fix one door. After showing the advisor the problem on the other 2 doors for the 2ND TIME, she took pictures of the issue and said she would get back to me. A week later they said "we are going to replace the trim on all 4 doors now." I feel like if the vehicle was properly inspected the 1st time I would not have to fight to get these parts covered! I am very dissatisfied with the service I have received and I also still have defective parts on my car the they refuse to cover! This just goes to show that Honda's commitment to quality and service is no longer important to them!

JR Pressley was fantastic! This was my first time buying a car through a dealership, so I didn t know what to expect. I gave JR my price range and criteria of what I wanted and he showed me my options. Two test drives later I said I ll take it! . He was diligent in making sure I got what I wanted and felt comfortable with my purchase. He even checked in with me a few days later to make sure everything was going well with the new car. I would definitely return to do more business in the future.

quick service for not having a appointment and being form out of state Brenda was very attendant tank you again

A big thank you to Tony Atkins for over 20 yrs. of the most knowledgeable and caring salesmanship. As a returning customer of Appletree Honda, I have Purchased over 9 cars between my family and myself. Thanks for always going over and above and the years of friendship.

The buying experience was very good but they messed up the financing literally 3 times. While they were working on the deal they would answer texts or calls right away but afterwards they just ignore you even though it s their mess I m trying to deal with. I bought a 50k car from them but they re still messing us about. If you need to finance you may want to look elsewhere.

Very nice, soft spoken, speak clearly,understanding, glad to be able to take my car there

Service is always great. Michael in service does a wonderful job.

Our salesperson at Apple Tree was Stephanie Dilts and we could not have asked for a more personnel caring experience. Stephanie answered all our questions and provided us with a great buying experience. I would highly recommend Stephanie to anyone who is in the market for a new automobile. Apple Tree be proud because you have a great employee.

Prompt service very reliable always feel like I'm getting the best I can for my car

Had a great experience with Donald from the sales team. He was very knowledgeable, and very friendly. He set our mind at ease through the entire process and even stayed late to ensure we had keys in hand. During our unitial call, he was not pushy and really wanted us to be happy with our choice.

My husband and I recently bought our 3rd Accord from Apple Tree. It was another great experience. Devin Barrett was wonderful to deal with, knowledgeable and friendly. They gave me top dollar for my trade-in. I couldn't be happier with my new car. Everyone we dealt with made us feel comfortable and at ease.

Loved dealing with Peter Estrada!! He took my boyfriend and I on test drives of each car we were interested in. He told us valuable information and made us feel at home. Never rushed us or made us feel like we had obligations to buy. He was very friendly and has a great sense of humor!

Fantastic customer service. Fantastic location. Fantastic showroom. I was in and out in a new leased vehicle in less than 3 hours. My service representative Mr. Tom Nail was absolutely wonderful.

After 6 weeks, Tom Nail continues to provide superior customer service with suggestions about all the services available FREE to Honda owners. I am so glad I bought this car!!!! I have never experienced this quality at all levels. Thank you Tom Nail and Apple Tree!!!!

I recently had my first FREE oil change, which could have also been my first FREE tire rotation, but I don't drive enough to warrant that service LoL!!! Staff was very accommodating, and Mr. Tom Nail, the salesman who helped me get this car, stopped by to check in with me on how things are going. Now THAT'S customer service!!!! Thanks so much.

I was in Asheville from out of town, and had an issue with my CIVIC. The service department was great! They took care of everything I needed, and were very pleasant to deal with. If I still lived in Asheville, I d certainly bring my Honda here. Thanks for taking care of us!

Fast service & wonderful customer service! Thank you.

Dustin Dallman breaks all of the stereotypes of a used car salesman. I have enjoyed getting to know Dustin and I am so impressed by his wide range of knowledge about all sorts of vehicles. Dustin cares about his customers, is honest, and so easy to work with. I feel confident recommending Dustin Dallman to all of my friends and family that are looking for a new or used vehicle.

Fast service with scheduled appointment. Nice waiting area with comfortable seating. Dog friendly place.

I decided to stop by Honda on my way home from work last week just to see what they had because I honestly never thought I would be able to trade in my car. I was walking around looking at cars when Gene Schneider walked up to me. ( Seriously...only deal with him ..you'll LOVE the guy!) He showed me a few cars after I told him what I was looking for and my price range for my monthly payments. We went inside and did some paperwork to see what.... if anything they could do. A few of the other employees stoped by to introduce themselves and shake my hand while we waited. Gene and I talked for a bit and to my absolute shock with a little help...I was approved! That's when I met Mark Whitaker....the finance guy. He was able to get my payments WELL under what I had told Gene I could afford. He was super nice and friendly and explained what he was doing and why he recommended getting certain things added on. Very easy process and as a first time buyer and a single Mom who has to really watch my money...I really appreciated that. I highly recommend coming here if you're looking to get a used vehicle. The people I met during the process were amazing...but these two dudes are TOP NOTCH! They both have great customer skills which most people lack in general. Once my Son comes home on Leave, I will definitely be bringing him here for his first vehicle! Also....ask Gene about "The Bears" you'll love it!

I have been buying cars from Apple Tree Honda for over 10 years. I just bought my 5th car from them. Believing and trusting the Honda product is huge, but even better when you find a salesperson who is amazing! Ibis Sherren is the best I have ever dealt with. She is straightforward, knowledgeable and helpful with every step of the car buying experience! I have referred several of my friends and family to Apple Tree and told them to ask for Ibis! Ibis is not only our sales person but has become a great friend!

Stopped by to try a CRV, ready to buy if we liked it. Spent about twenty minutes looking at one in the showroom, and outside.
I think we were the only couple in the showroom.
Not a single person acknowledged that we were there.
We'll have to go out of town if we want a Honda.

I have bought cars from Apple Tree for years. They also do my service. Never an issue. Brian at Honda service is terrific and actually did me a favor yesterday when I got an oil change on my 2015 CR-V. I told him I was a week from the end of the warranty period and to do the 23 point inspection and especially look for anything that needed to be addressed before the warranty expired. Without even calling me first, he went ahead and replaced the battery that was getting weak and had fallen slightly below the guideline for replacement. I got a free battery from Apple Tree Honda without even asking. Now that is service.

Very disappointing experience with the service department. I had an appointment this morning to drop off at 7:30 to have my wife's Pilot diagnosed for transmission troubles. I had to make extra arrangements to even have the car available this morning. I dropped it off on time, and no one even looked at it all day! Told them I needed it back by 3:30 so I could go home for the day, and at 2:45 the service advisor was going to try to get it looked at "quick" before I came to pick it up. I'm not paying for a rush job, so I told them to just leave it alone. What a waste of time and energy. I won't be returning there.

We just purchased our fourth vehicle from Apple Tree Honda. Each purchase has been a pleasure. We've always received what we consider a more than fair price, and we've always enjoyed exemplary service throughout our ownership of each vehicle.

While traveling with family for vacation we received a trouble indicator. After a quick google search I found Apple Tree Honda at the exit we were staying overnight. I called on a Friday night and they explained I could bring the car in early Saturday morning to have a diagnostic run. I checked in around 8:00 am (when they opened) and took a seat in the waiting area. Danny Owenby, the service advisor I dealt with, was wonderful! He was friendly, empathetic and thoroughly explained what would be done. Throughout my wait Danny would periodically stop in to give me updates on my car. After a couple hours Danny came to let me know the car was done. He explained the repair needed could not fully be completed during that visit but the technicians had replaced a few items that would allow my family and me to safely travel the remainder of the way. The repair would be under warranty and Danny gave me all the paperwork and parts needed to process the repair at the next dealer. No one wants to deal with problems while traveling but I cannot thank everyone at Apple Tree Honda enough. I would HIGHLY RECOMMEND their service department!

BEST experience yet at ATH, working with Tania Marcusso, who listened to me and worked with me to finalize a lease that worked well for me. I never felt I wasn't getting the best service possible, from both Tania and Mark Whittaker. As a loyal Honda driver for 20 years, I'm still pleased. Thank you ATH!

I brought my car here to have a bearing replaced only to be told that the hub needed to be replaced as well and they didn't have this part available until the next week. I could leave my car at the dealership for 5 days and be given a rental (at $40 per day). I opted to not do this so I was charged for labor and still have a bad wheel bearing. Choose and independent shop.

WORST place to come to if you're looking to buy a car. Rude employees and they didn't even know anything about the cars they were trying to sell.

Worked with Elizabeth Wiggins and bought an odyssey with our old and a half year old as well as our three year old in tow... not as easy feat, but Elizabeth made it as smooth of an experience as possible. She is very knowledgeable and doesn't play games. Highly recommend!

Jordan was extremely friendly and insightful, which resulted in a great first car buying experience. Would highly recommend!

Very rude salespeople. They try and justify that they are giving you a great price when in reality they are not! I do not recommend them. Take your business somewhere else. Very difficult to work with. Will not be back.

Lied to me about the price of a vehicle. Then tried to blame it on a "miscommunication". Avoid this dealer

I think the place is rather pricey. A short drive you ll get a better deal.

Thank you Apple tree Honda. An I big shout out to Peter Estrada.
I love my new Fit. My last CRV was just to big for me. An the Fit is just my size!!!. I love it an thanks again Peter.

I dealt with the pre-owned department. John Pyeatt was an excellent advisor through the process. They helped us find the right vehicle for the needs I had. Service was excellent and made the process much more enjoyable. Would recommend John to anyone looking for a new or used vehicle. Great dealership and waiting areas. Trey in finance was a pleasure to work with as well.

Fast scheduling with in & out service! Very friendly staff!

Had a small emergency repair while in town. Very friendly, professional
and courteous dealership. They had to order the part to repair but,
came in the next day and they completed the repair in a matter of minutes and we were on our way to enjoy the remainder of our trip.
Highly recommend them. They even washed the car both days!

Car had to be towed in and turns out it was a dead cell in the battery. The car had been delivered new from another dealer who apparently failed to do a full delivery inspection. Apple Tree went above and beyond in handling my problem and fully tested the battery and replaced it under warranty. Thanks.

You may read reviews of how friendly the employees are at Apple tree and for the most part they are. However when I go to buy or lease my car I expect customer service, after all I am the customer here and if it wasn t for us you wouldn t have a business. I traded my leased car in May for a new CRV, I waited for over 3 hours and after being told go to lunch and when you come back your car will be ready. When I returned my new car was still not ready, they offered to deliver it to my house. The problem with this idea was I had not seen the car because they brought it from the warehouse. At this point I agreed because I was tired of waiting and 1 1/2 hours later they delivered it to my house but without car mats because they couldn t find them. They were delivered the next day. Now it s been one month and my car sounds loud ever since the first day but I thought maybe because it s new it needs to be driven for awhile, but other people have noticed it too. I took it in last week and asked if someone could drive it to let me know if this is normal or what. The service dept. told me they are too busy to take five minutes to drive it and I would have to make a service appt.
So, looking back at my whole experience I ve tried to talk to 3 different managers and no return call back. They have replied to my review and said to call them they would be happy to talk about my experience, no call back. I think Apple Tree has gotten so big that they really don t care about their customers, if they want them to return or if they are even happy with their purchase. I will not return in 3 years when my lease is up.
This by far was the worst experience I ve had buying a car and dealing with a business that does nothing or just doesn t care about its customers. If Apple Tree reads this review please don t reply as always I would be happy to talk with one of the many sales managers.

We had an amazing experience with our salesman, Tony Atkins. He was very straightforward, we explained what we wanted and what we were able to do money wise, and he put us in something much better than we expected to leave with, but still at the same price that we planned. I would recommend Tony to all my friends and family that are looking to buy! Tony, we can t thank you enough

There 2 hours for an inspection. Inspection sheet says the time which was over 1 hour after I arrived to a scheduled appointment. Will not go back.

They had the vehicle I was looking for in stock and my salesperson Savannah made it an easy and comfortable process. Couldn't be more pleased!

Note the Showroom is open 8:30-8 M-F, 9-5 Sat; the Service Center and Parts Department are open 7:30-6 M-F, 8-2 Sat.

I purchased a minivan that was used and one of the conditions in the contract was to replace the broken rear struts. They also assured me that the DVD player was working but after we purchase the vehicle the DVD player won t play any discs and I take the van back to my mechanic and he said nothing was done to the struts. I called and the were unapologetic but realized they had been caught in a lie and it took them 3 days and constant calls to finally fix the struts. They still refused to fix the DVD player.

Too many dissatisfied costumers about service, and sales...Thanks will not consider purchasing a vehicle here...Thanks for saving me time. I have visited your dealership and the salesperson was very friendly and seemed honest.. He even took me in to meet the service manager, that's why I checked out the feedback about the dealership and service.on line..At that is why I lost interest in following up...