Ashley Yount Review of Animal Emergency Clinic of Nor...
My dog was injured after being attacked by a pack ...
My dog was injured after being attacked by a pack of dogs. We live out in the country and so getting him to care quickly was important, but also time consuming considering our commute. I was checked in and helped quickly. One receptionist, I want to say Kat was her name was extremely kind and helpful and she was very sweet. The other was quite rude and I did not appreciate the way she acted or talked to me. But that is neither here nor there. Dr. Shaw was the vet on call the night I took my almost 8 year old Basset Hound, Bernard in. He was kind and he visited with me a few times throughout the night while we waited for diagnostics and initial checks (X-rays, etc) to be completed. I was told that if that they were able to get Bernard's blood pressure up and his body temp up and get him from critical to stable condition the prognosis for survival would be 50/50. I did pay the over $1,000 up front for his care. In my experience, emergency vet clinics all charge high fees so this isn't an individual scam they are pulling. Around 2 am I was called and notified that Bernard did pass. I opted to have a private cremation so that I could bring his remains home. They told me that the amount I had paid the night prior was enough to cover the cost of the cremation so I did not owe any extra. I was surprised by that, and as little as the cremation was in comparison to the cost of the night before, I am glad they were honest enough to use what I had paid towards that. I was notified today that Bernard's remains were ready for pick up at my convenience (5 days post death) so I am also glad to be getting him home so quickly and before Christmas. It is difficult to leave a review when the outcome was so unfortunate. I do not feel as though I was mistreated or that I was overcharged. I do wish when I had asked to see him before I went home for the night that I would have been given the opportunity to do so, but I also understand that that may be against their regulations and that special circumstances can't always be made.
Comments: