I'm sitting in the animal emergency room as i type...

I'm sitting in the animal emergency room as i type a review about this place.

Lets start with the good.

1. They took my dog in right away.
2. They were gentle at least infront of me.
3. The veterinarian was kind and thorough when it came to telling me what all needed to be done.
4. The price was high but the girl that came in to break it down was prepared for my questions and clear about the price.
5. They offer complimentary beverages. Netflix in the rooms, and free wifi.

On the other hand,

1. I was not presented with other options of treatment.
2. I did ask for those options but instead she pushed for me to sign that I will pay the bill up front.
3. The receptionists are a bit unprofessional.
4. When I called, (before coming in because ot was my only option) my situation with my dog was not being treated as an individual situation.

What do I mean by that: I was asking for advice.
They know around how much one will have to pay because anyone working in any industry for a certain amount of time knows ball park prices.
And if he or she doesn't, they get someone that does.
I wanted to be prepared.

This shows me that this place cares more about the money than customer service and quality.

5. It's a bit inconvenient that I cant pay for services after I was pushed to sign the form. I have to wait till the end when all I care about is my pet.

Honestly, I could have paid while all that was going on. It's a signed treatment plan. The price is not subject to change.

My pet is being treated as I type this. I am entirely grateful for the vet taking care of my pet. She is phenomenal and I appreciate her for fixing my baby. Her last name starts with an R if the company must identity her.

The front desk staff can work on the quality of customer service and maybe be more thorough. Maybe try not to push a customer to sign a fixed bill when they are told there are adjustments that can be made to bring the cost lower. That bothered me.

I realize I also became aggravated and rude. So I decided to do this instead. An honest review. NO PART OF THIS WAS EXAGGERATED OR DISHONEST. But that's just my statement.

Please get your front desk staff trained to be more proficient at their job. The only reason I am giving this place 3 stars is because I appreciate the vet that is fixing my pet.

This place can thank her.