Anderson Toyota Reviews

Went in for service in my corolla and they were speedy with the repairs I needed. Recommend.

My parents bought a car from Scott. He's a cool guy and he's gonna play the game minecraft with me when I get home. oh yea my mom bought a Rav4 and shes pretty happy

Great service!!! Andrei is great salesperson and follows up with us way after are SUV highlander purchase

Purchased a caravan from Al Smith. Very enjoyable experience. very professional .

I've learned that it's always better to get car repairs done at the dealership. Oil changes don't matter as much, but they do good work at this shop. The people can occasionally be moody, but usually top notch here.

Bob Stewart and his team were excellent to work with! They made me feel comfortable with the whole process and I am in love with my new vehicle!

Great service department. Can schedule appointments online and wait for an oil change and checkup is usually less than a half hour.

This place has a great environment and awesome customer service. I highly recommend everyone to come here without hesitation. There is always someone greeting you and many people here are willing to put out their effort to give you the satisfaction you deserve from purchasing a vehicle. Big shout out to Troy, Doug, Devin, Scott, and Kenny for the awesome deal!

Recently bought a 2018 Highlander, was not even a car on my radar. Kim Rizvi was so patient with me and my husband as we inquired and test drove several Toyota vehicles over several visits. He was always professional and very knowledgeable.When we finally decided upon the Highlander the sales process was efficient thanks to Kim and finance manager Steve Brown.If you like low pressure but very knowledgeable sales person I highly recommend Kim Rizvi.

This is late but I just want to let Anderson Toyota how much I appreciate the hospitality of the whole staff. I love my Solara, although it is not a brand new car, they treated it as so. Thank you guys very much and keep up the good work!!!!!!

Getting a brand new car for the first time ever is a very exciting experience. What made it even better was dealing with Chris and Ben who were as knowledgeable, courteous and professional as they come! I've purchased 4 cars prior to this one and I can say without a doubt that this was the best experience of all of them by far. I would recommend this dealership and these professionals who helped me to anyone! The facility is a modern, clean friendly and most welcoming environment that I'm excited to visit each time my car requires general maintenance.

Ryan (Or Bryan?) in service is the man. Got all my issues and service squared away in a timely fashion and addressed all my concerns.

I recently bought a new car from Anderson Toyota thanks to Kim Rizvi. He was very enthusiastic and incredibly helpful during the process of looking at cars. Buying a new car is difficult enough as is- but I was completely taken care of at Anderson and am more and more in love with my new car ever since I bought it!!

Since leasing a Toyota RAV in 2016 we have been servicing both of our vehicles at Anderson Toyota. We have been impressed with the service we have received. The staff are friendly and spend time explaining what they have done as well as what might be needed in the future. During our recent visit Brad Kahle was very helpful. Our 2007 Corolla had headlights that had "fogged" over and needed some attention. Brad not only met our needs regarding the oil change we came in for, but he also referred us to Johnny in detailing who went above and beyond to take care of our needs. Thanks to all who continue to make Anderson Toyota a positive experience.

Jeff and Dawn Schad

No comment,but after response from owner i must say this, before post something please first check all facts...

Jeff Klock was a great salesman who wasn't pushy and did everything to make us happy. Very patient with us. Test drove few suvs to get what we wanted. Very happy with the choice we made.

Ryan was very helpful during this process of purchasing my new car! I love my new vehicle and I'm happy the process was made easier with Anderson Toyota.

My husband and I bought a used SUV last night with Kim Rivzi as our sales associate. Kim worked with us for a couple of weeks helping us find the right vehicle for our needs. He is fantastic! He is not the pushy salesman type , which we appreciate immensely. He is the best salesman we have dealt with. We will be recommending him to any family/friends that need a vehicle in the future.
Thanks Kim!

I just bought a vehicle from Anderson Toyota today and I worked with Eloy Sosa. I was a little nervous going in because my experience with another dealer there 6 years ago was not great. Eloy was very helpful, kind, and didn't act arrogant like the salesman I had my first time that couldn't seem to follow through on a promise he made during the deal. Eloy followed through, and never made me feel uncomfortable, and didn't talk down to me. I highly recommend him. The man I worked with for financing was also helpful and easy to work with.

Great service! I went in knowing what I wanted to buy and with the help from Mo into making the deal or just awesome customer service, he made it happen. The environment was very laid back and comfortable where I didn't feel like just another customer. Thanks again for giving me a chance and getting me back on the road!!

Don Smith was very helpful in showing me the differences between the available models of Tacomas. I was comfortable with the model I chose because I was able to test drive all the models I was interested in. Don listened to what I was looking for and showed me the vehicles that would be most interested in reviewing in order for me to make the best choice. He also worked with me on the trade in which was a bonus. Great experience!

I had the best car buying experience I've had in a long time. The salesman, Chris Beto took the time to make sure we were getting the right car for my mother. It was not just about buying a car but a car that fit her needs for comfort, safety and price. We decided on a Nissan Versa but when closing the deal it was discovered that only one key/fob was available. Chris came through for us, he took care of the expense for a duplicate key/fob out of his own pocket. I highly recommend Chis Beto from Anderson's Toyota/Lexus Dealership

I bought my first vehicle at Anderson Toyota, it immediately breaks down. My mechanic tells me that a bunch of weird repairs where made and that the vehicle was not safe to drive. I call Anderson Toyota a man says they are willing to help since I just received the vehicle. I show up and they refuse to help at all and completely changed their story. I get a second opinion since my mechanic could not do the repair and the second mechanic said the vehicle could of lost control at any second I did not even tell him about what my mechanic said. My mechanic called the dealership cause of how bad it was and apparently they still refused to do anything.

Brought in a used Toyota from another seller for inspection. Tony DiNunzio (and his crew) exceeded my expectations. I received a written explanation of major and minor repairs, was offered to have the needed repairs physically pointed out while the truck was in the air, and had a comfortable spot with refreshments to wait while the inspection was completed. I felt well taken care of and that I got exceptional value for my buck. My visit got cut short due to a medical emergency. Tony clearly saw my predicament and offered comfort and support all the while speeding up the paperwork to get me on the road as quickly as possible. He made me feel like I was a valued repeat customer or friend.

Thank you so much Andy for taking such good care of me. He really worked with me to get ne everything I asked for and reassured me that I would be well taken care of. I appreciate everything you did for me!

Great experience. Steve Anderson is a veteran, no-nonsense guy that knows how to make a purchase a straight-up process. Steve was patient with the extended period of time that we waited to make the purchase (well over a year) and helped us make the best decision in the end. Would recommend Steve and Anderson to anyone.

Had a loud noise in my Camry. Eddie in the Service Dept. was wonderful he said come on in right now and we'll help you. He had their techs look at the car and diagnosed the problem on the spot. Was so appreciative - service was exceptional!!!! Will definitely come back for service

My first experience in looking to buy a new car was at this dealership, what a joke. After reading reviews it appears other people have dealt with the same person I did. Al Smith was the salesman and he was very unprofessional. He offered me alcoholic drinks, dinner and a gym membership if I purchased a car from him. During my interactions with him at times I felt like I was being sexually harassed. Al constantly was reminding me on the statistic that only 30 percent of people return to buy a car after test driving. I recommend that you tell him the statistic of how many people a dissatisfied consumer tell about their experience. I'm a very dissatisfied customer and have told all my friends and coworkers of my experience. Due to my negative experience I chose another dealership and will never buy from Toyota.

The only decent person I dealt with at this dealership was the manager, Devin.

We purchased our Camry Hybrid from Anderson, and had a great experience working with Frank and getting some extra support from Randy. We were in a time crunch to pick out a new vehicle, and Frank made the test driving and buying process simple and fun, even coming in on his day off so we could do our final test drives. We really appreciated the way he laid out our different options, including used and new, and let us take our time making our decision. We love our new car!

The salesman, Jeff and finance manager, Mike were great and very helpful

Being a recent college graduate, I did not know what to expect when buying my first car. Jim Wang really made my car buying experience very special. He took the time to help me pick the possible car choices within my price range, measure the pros and cons of purchasing each car, and was very professional during the whole process. I eventually decided on the 2018 Toyota Camry Se and I am not disappointed with the decision I made. I would highly recommend Anderson Toyota to anyone looking to purchase a car. Thank you Jim
Branden

Went above and beyond selling us the 2018 Camry. When issues came about they were quick the fix and make it up to us. Will be back to buy another car.

AMAZING! Tony and Mo were so helpful and accommodating. Made the experience so relaxing. Not to mention I love my Corolla!

We purchased our 2014 Toyota Prius C from Chris (a low pressure, no pun intended, dealer) here in March and have used their service station for tires, and oil changes and some light bulb installations. Most recently we brought the car in because a sensor light was indicating an issue with tire pressure. They checked the sensors and filled the tires to the correct pressures. Instead of charging us for their specialty tool use they charged me nothing, and didn't chide me for naivete. Thanks Anderson.

I have been a loyal customer since 2005, leasing 5 different vehicles. I would assume that after that many years of service, I would be treated as such. I would recommend to anyone, new or returning to go to other Toyota dealerships to price match and to get their trade in value of their vehicle. I found another dealership that was nearly $5,000 cheaper for the same vehicle I wanted and $1250 more for my trade. Anderson doesn t like to tell you how they come up with their values. All they would say is just bring in your trade and $3365 . Make sure they tell you up front and to show you where they come up with their numbers.
My wife and I just leased new Toyota s from another dealership and saved almost $10,000 between the 2. We will never use Anderson again.

Brian and Tony are my guys they take care of everything I ever asked for

A new auto repair place opened in my neighborhood and I thought I should give them a try with my business. Big mistake. They left my vehicle worse than when I brought it there.

So I did what I should have done in the first place. I took it to ANDERSON TOYOTA. They were extremely professional and friendly. And they repaired my vehicle quickly and perfectly. They reversed the damage that the other place had done. They recommended some other maintenance work appropriate to the mileage on the vehicle and I gladly agreed. It drives better now than when I first bought it four years ago.

I'm very pleased with Anderson Toyota, and I will continue to bring them my business.

Had a really good experience today with Jim Wang and team. He is very knowledgeable and explained every detail about the RX350 F-Sport we purchased. Jim's professionalism was outstanding and he made us feel very comfortable and at home. Will definitely recommend Jim and Lexus of Rockford to all of our friends and family!

I saw a car (Toyota Camry) online that was at Anderson Toyota. I called ahead to make sure the car was still there and spoke with Danny Miethke. He confirmed the car was still there, but in the 40 minutes it took me to get there, he found me a different car (Nissan Altima) and a deal. I took both for a test drive and fell in love with the Nissan Altima and purchased it. Danny went above and beyond what he had to do to make sure I was getting a decent car for my price range. I had an awesome experience and would definitely consider going back there in the future. I would recommend them to anyone who asked me about a good place to buy a car.

Just recently purchased a vehicle from Anderson Toyota and Zach Taylor was very pleasant to work with. He was very knowledgable and helped me get a great deal on my car. Overall this was the best car buying experience I have had. Thank you Zach!

I pulled in 15 minutes early, was greeted with a smile and a nice snack and drink bar, and received an easy to understand explanation of my vehicle inspection. Pleasant and calm atmosphere!

Just purchased a Rav4 at Anderson Toyota and had a great experience. I was concerned, as a woman buying on my own that I would be taken advantage of, but that was definitely not the case. The process was simple and straightforward and I really appreciated that. I wasn't pressured into buying anything I didn't want. I will definitely continue to visit them for my service and suggest it to friends as well.

I generally get my oil changes done here. Waiting room is nice with coffee, cookies and fruits. Best set an appointment before you go. Ofc it's a dealership so pricer than your smaller shops.

Today I bought my third Lexus from this dealer. The experience was amazing; they work to get me the best deal, there was no pressure on the sale, and they were extremely friendly and ready to hear my needs. Chris Beto, Matt Jensen, Mike Sartino and Ben Bleed made me feel "at home".

I would highly recommend buying your next car here! Car buying for me is very stressful & Eloy was very easy going, not pushy at all like many salesman can be. Eloy definately made this an easy & enjoyable car buying experience! Thank You :)

I get all my service done on my highlander at Anderson. So when my car broke down on I-90 on my way to Chicago spewing smoke and oil I had it towed to Anderson. They found oil coolant pipe that came loose and fixed it NO CHARGE. THANKS ANDERSON. you re my kind of shop. By the way my model is 2011. Well past warranty.

They patched my tire for free while I was here from out of town. I had no appointment. Just drove in and they treated me very well. 6 stars.

Steve Anderson provided us with EXCELLENT service as well as professionalism. We also loved working with Andy Brouer. They knew exactly what we desired. Andy even went so far as to bring us the car! We love you

Thought it was funny how on my way to the men bathroom i see all these 5 star rating comments printed out and taped up on the walls displaying all their good reviews as the worker walking infront of me towards the bathroom goes in to pee and as im washing my hands he walks right out after doing his business! Knowing this i will never shake another workers hands at this place i didnt see any type of signs suggesting their employees wash their hands.. disgusting i wish i had seen that mans name tag

We have been Toyota and Lexus owners for years. After 10 years on my Tacoma I upgraded to new 2017. Started with an internet inquiry and had a very pleasant experience in making what I thought was a very fair deal directly with Rick Stout of the Toyota side. The delivery was handled flawlessly by Steve Anderson of the Lexus side at my request since we may be in the market for a younger RX330 as well and we have been supported well on that by Steve. Everything at Anderson Toyota Lexus has been very professional and pleasurable all the way from Sales to Service and the Finance side to with Ben Bleed. No pressure anywhere. Thank you folks.

Chris Beto and Ben Bleed....what a team. The last two cars I have purchased have been in Dallas, TX at the Sewell Cadillac dealership, who is a preeminently known for their excellence of service. After moving back home to Rockford, I naturally turned to an Anderson dealership, who has the widest Models and Makes, available locally. I received exemplary service immediately, at (Anderson) Lexus of Rockford, working with Chris Beto. Although I did not buy a Lexus, but a Nissan Murano, the service level was top notch. I would definitely recommend Chris Beto, Ben Bleed and Lexus of Rockford to anyone who appreciates Customer Care!

Always work hard for our business! Frank.is a great salesman!

I want to thank Toyota Anderson for the most friendly experience I've ever had when buying a car as well as having service done on my car. They went above and beyond for me and the customer service is absolutely top notch. I will only deal here in my future purchases for not only me but my family as well. Thank you especially Deb from parts and Ricky the GM for making this the easiest most comfortable experience. I appreciate all you guys have done. Keep up the Great Work!

I had a great, convenient experience. When there was something that popped up with the car, they expedited the service and made me satisfied!

Ryan,Frank and Tony all worked very hard to get me into a car. They didn't make me feel like I was a just a sale. They informed of every step they were taking. And even made sure to work around what I could afford payment wise and what I could put down as a down payment. Thank you guys.

I went to Anderson Toyota to get Service on my 2007 Prius. A basic Oil change. While waiting I was drinking a cup of coffee and walking around the showroom when Eloy came up and asked if I was looking for a car. I told him that I was having my Prius serviced and might be interested in purchasing something and trading in my 2011 Prius as the Mileage was at 229,000 and needed to get something with much less. We started talking about Prius... he owned one himself and we both agreed ... "once a Prius Owner... well you know... Always a Prius Owner"; He mentioned a Prius he had sitting on another lot just down the street, he drove me over, I took it out for a ride and then home to show the wife... She loved it and next thing you know its in our garage... Everyone involved, from Eloy to the Financial Manager made it so easy. Eloy made a couple of promises, which went beyond his role as a salesman. He followed through and delivered.. When I bought the car it only came with one key which I didn't like however, 3 weeks after I purchased it , Eloy called me and said, " Guess What"? The person that traded the car in just came in and dropped off the second key for your car.. I went and picked it up... THANK YOU!... Anderson has a great salesman .. #ELOY SOSA... thanks again for making the experience great... Look forward to doing business with him again in the future... I highly recommend Anderson Toyota..

I stopped to see the General Sales manger per the owners request. He was able to show me a way to get the wiper to a standing position without having to open the hood first. I now know how to do it but will have a devil of a time teaching the car wash peeps how to do it without breaking it. Oh well, it is what it is.

I will never buy another used car from you guys again. I bought my Mazda Tribute last year, and i am a woman, and I don t know everything to look for on a car so they took full advantage of that, and sold me the crappiest car there for $10,000, and kept pushing me to get this car. But now they have the same car on their website for $3,000, and it has more miles, and a year older than my car. I was convinced it was such an amazing deal, and there were 2 other families there looking at it so i better act fast. It s falling apart now, and I ve been trying my best to take such good care of it as I have 2 kids, and i work so i need a car for transportation. I don t even feel safe driving it anymore but i don t have a choice since i still owe so much on it. Smh. My fault for being stupid and buying it with all of these problems that started as soon as i drove it off of the lot even though they told me everything was perfect on this car, and i told them i didn t wanted to get screwed over they reassured me everything was fine with it, and your guys fault for selling a pos for that much to a woman knowing she has kids, and wants the safest car for them.& they told me i was getting $2,000 off of the car (LIE), and they knew i was transferring my plates but still charged me for a new TTL? I ve came back twice trying to trade it in, and they keep trying to get me to buy brand new after me telling them i can t afford much more than what i pay right now on my current car, but they said that s the only way i can trade it in since i still owe so much on it. So i won t be coming back. Michael is who sold me the car. He was nice, but i wish he didn t convince me to buy this crappy car when there were a few nicer cars i was interested in, and informed him i was more into one of the other cars then this one.

Great place in there for recall on airbag one hour flat Thank you.

I recently bought my Toyota Camry 2014 at Anderson Toyota ,and would like to say that Your costumer service is supreme.All of the staff were kind and helped me.But most of all ,Dave Appelgren .He was one of the best sales men there,and for sure.I will be returning again
Lien Dang.

Always a great time! I just drive in and get out of my car.... Take a few steps to comfortable chairs and a TV to watch... A few more steps to complimentary coffee... And I can't forget about the wifi. Before you know it your name is called... Time to pay and your out of here. Today I even found out there was a recalled part on my car, taken care of without another thought by me...

That's how all car places should be, way to set the bar high. And thanks for all that you do.

Mike was so helpful with my Entune system on my new Camery!!

We couldn't be happier with the great service we have had at Anderson Toyota in Rockford. After the great experience we had when purchasing a new truck a few months back, we knew the only place to look for a car for me was Anderson. From Kristie to Greg and Ryan, all of the staff at Anderson went above and beyond for our needs. The atmosphere is friendly, the accomadations superior, and the overall experience excellent. I can't say enough about the staff. they really treat you like family. The long drive is well worth the great service received. I highly recommend to anyone I know to try Anderson Toyota when searching for their next vehicle, whether new or used, car or truck. You can't beat Anderson.

I had an awesome experience with buying a used vehicle from this dealership. Eric W was very nice and helpful on what I wanted. Tony S was also helpful on getting all the paperwork finalized. I'm very happy with this dealership will purchase more vehicles from these guys in future.

Honest and caring staff. They asked me what I was looking for and how they could help achieve that goal for me

I came into Anderson Toyota looking to just test drive a few cars and was helped by Luke Nelson. He let me drive anything that I was interested in and even suggested a few more. He asked me questions to get more of an idea of what I was looking for. We ended up having great conversation and he even became more of a friend than just a salesman. He did a great job helping with anything he could and no one was pushy. It was a very comfortable buying experience and I am more than thrilled with my 2013 Hyundai Tuscan! The used cars here are taken very good care of and they are willing to work with you on price and trade in value. I highly recommend buying from Luke Nelson. He is very knowledgeable and if he doesn't know he will find out. He's also incredibly patient and sweet. Thank you Luke! I not only gained a new car for myself but I also gained a genuine friend!

Bought a used vehicle with Don Smith. He drove it to my location without extra charge and all the paperwork with the DMV was taken care of and brought to me with the vehicle when delivered. Although the vehicle ended up needing repairs the dealership has been honest & caring and has taken care of the issues. Very professional dealership. Very happy with their service. Go above and beyond for customer service. Ask for Don Smith for A+ service!

It was a great experience in every way! The right car at a great price. Friendly and fast. Everyone was incredibly helpful and nice. Will definitely be back.

The mechanics here are unethical people. They charged me $70 for a diagnostics check when all they had to do was tell me my tire pressure light was on... I confused it with a check engine. They even told me to remove my insurance chip to avoid having the check engine error repeat itself.

Our Toyota sales team was wonderful. Jim Kelly answered all of our questions. He was knowledgeable and professional. He was willing to take all the time we needed. Jim even took the time to make sure my phone was set up with the car. Ben Bleed was able to walk us through all the financing and find us a great deal. I felt we received a fair and honest deal on an excellent car. Thank you Jim and Anderson Toyota.

Sadly, our experience with Toyota hasn t been too good. We bought a 2020 RAV4 out of word of mouth about Toyota s reliability. In the 7 months we ve owned it it s refused to start 3 times now. Thankfully roadside assistance has come every time to jump it. We have taken it to Toyota for servicing and we ve been trying to find the problem, and every time we have been told nothings wrong with it. Thankfully all 3 times the car has refused to start, it was at home. Future problems are a worry if we re not at home or in a place that roadside assistance can t reach. It s a shame we ve had this experience, but the reliability of a brand new Toyota SUV has been frustrating to say the least.

Everyone was very courteous and helpful. Price was slightly higher than another dealership, but I have been pleased with the service department.

Recently went into Toyota on Perryville. I'm always skeptical of car dealerships and frankly dont trust them. But Ryan,Ben and Andy made me feel good about the whole experience. My son was able to get a car at a pretty good interest rate. i would definitely go back to Anderson Toyota in the future. Thanks again.

Love going to Anderson Toyota! I'm always treated so well and they are very accommodating. Eloy is wonderful and takes as much time as we need and never is high pressure and I appreciate that. I absolutely LOVE my Toyota!

Everyone at Anderson made sure the process ran as smoothly as possible. Jim Wang was very friendly and made sure I did not have any questions. He took time to show me the car's features. Matt Jensen worked to get me a deal on the car I wanted, and Mike Sartino worked really hard on finding me financing that was within my budget. Everyone was very friendly and helpful and I am so grateful they were able to get me into the exact car that I have been looking for.

I researched cars thoroughly and explored long and hard to purchase the right vehicle. My experience with Anderson Toyota was exceptional and exemplary! Salespersons were extremely helpful, both Kim, with whom I initially spoke on several occasions and who provided excellent information that guided my decision making, and Al, who navigated me through the purchasing process and instructed me concerning the fine points about operation of my new Camry's various systems and Toyota Car Care. Both were courteous, respectful, and not "pushy." I also really appreciated the dealership's follow up calls after my purchase, to determine if I had any questions and to provide contact information should any arise in the future. Anderson's vehicle selection is outstanding, and I was completely satisfied with the agreed-upon price .... an outstanding deal! I really appreciated Toyota's deep rebate and the special offers available through Anderson's website .... the vehicle I purchased was one of these. I somewhat dreaded the process of purchasing a new vehicle but was surprisingly pleased with my experience through Anderson's .... it indeed left an unexpectedly sweet taste in my mouth. I have had my "new baby" for a bit over a month now and am daily delighted my the features and quality of my Camry, without reservations. I WILL return to Anderson Toyota for my next vehicle.

Everyone was extremely helpful and patient with me while purchasing my vehicle! Everyone went out of their way to make sure I had the best experience and all my questions were answered. Al was fantastic and extremely knowledgeable about their vehicles! I would highly recommend their services to anyone!

Very friendly service and workers were upfront with the information I needed.

Pretty knowledgeable team. I stumped them with my issue and I feel the price they quoted me was totally outrageous but, overall, the experience was alright.