American Express Reviews

I work here so it's biased, but...great company? Haha

Worst credit card company ever!!! Do yourself a favour do not use. Poor customer service just to start!!!!! Arrogant customer service, cancelled my card for not enough activity. Was never warned about this all though they said I was!! Easy to fix they say just reapply for the card again. No thanks not wasting my time again. I would rate negative if I could.

I have an Explorer card and the Travel credit of $400.00 is basically paid by my $400.00 annual fee and if you don't use it you loose it. Then when you do book for the Travel credit you must spend over $400.00 in order to use the credit, you can't spend less. I also find it very complicated to navigate through the website, account and Travel options. Other credit card sites are much more simpler .Also the Travel section of Amex has over inflated prices when you compare them with booking the travel yourself. As an Aussie I would say that Amex uses a Dodgy website to confuse customers. Also when I transferred my points over to an Airline company the preview gave me a different amount of points to the final transferred points after i was very careful on the calculation, very dodgy again. I think Amex should stick to honest business practices because us Aussies are not fools like some of your American customers. It's no wonder that most places surcharge you for Amex purchases or do not accept Amex at all.

Fyi...the cafe in the foyer has shut down . A pity!

Not sure where the customer service team is based but they are fantastic. I have had to call twice while being a member and both times they were extremely helpful and enhanced my knowledge for using AMEX!

Worst company ever, lost my Business Amex, applied for new almost 3 weeks ago and still waiting... closing my account with them...
Unprofessional at all levels....

This post is to show my deepest regret and disappointment with American express having cancelled of my American Express card.

I am quite frustrated over the past 6 months due to the lack of support that American Express has been provided me as a loyal customer. and the nerve of this guys to cancel my card when it's their fault.

For the last 6 months due to lack of American express support I experience fraud activity for my first 2 cards. When i reported the fraud activity Amex failed to cancel my account and therefore i still experienced fraudulent activity on my card. They both the time they promised me to issue a new card, refund my points and transfer my account balance into the new account. However they failed to do so both the times and thereby I had no idea of the amount of my previous cards. The nerve of Amex; they canceled my lasted card and told me that there is an outstanding balance on my previous cards which they failed to transfer to my new account. Further they failed to refund me all the points. Its been 6 motnhs and all American express has given me is more headache and whats more frustrating is that they are made things worse for me. I am completely in dark. Everytime i call a different representative lets me know the issue will be solved and thats about it.

When a customer faces a crisis such as fraudulent activity in their account they look to American Express assurance to minimize their frustration and provide a solution, that would make the customer loyal to your company. In my case, all Amex have done is make my situation worsen to a point which I might have to turn into legal help to resolve the issue.

Used to be good but they have been removing privileges of the members as the time goes by. First getting rid of most of the bank's AMEX card, then charging unbelievable expensive interest, recently change the points conversation rate to frequent flyer programmes, removing priority card food access, reducing the airport lounge access... i can go on and on. Just make you wonder if they ever care about their members at all. With benefits keeps reducing and annual fee keeps increasing, no is the answer.

Amex is the best creditcard reward system I have ever experienced.

American express is by far the most arrogant company i have dealt with.

Paying the amount you do for a platinum card it's just amazing that Amex cannot gets its phone line fixed for its members to get through instantly.

Fantastic Location, under full renovations, can't wait until it's all finished!

Nice cafe below and no minimum on the card unlike many other coffee shops

Socialism with Chinese characteristics plus American credit