This post is to show my deepest regret and disappo...

This post is to show my deepest regret and disappointment with American express having cancelled of my American Express card.

I am quite frustrated over the past 6 months due to the lack of support that American Express has been provided me as a loyal customer. and the nerve of this guys to cancel my card when it's their fault.

For the last 6 months due to lack of American express support I experience fraud activity for my first 2 cards. When i reported the fraud activity Amex failed to cancel my account and therefore i still experienced fraudulent activity on my card. They both the time they promised me to issue a new card, refund my points and transfer my account balance into the new account. However they failed to do so both the times and thereby I had no idea of the amount of my previous cards. The nerve of Amex; they canceled my lasted card and told me that there is an outstanding balance on my previous cards which they failed to transfer to my new account. Further they failed to refund me all the points. Its been 6 motnhs and all American express has given me is more headache and whats more frustrating is that they are made things worse for me. I am completely in dark. Everytime i call a different representative lets me know the issue will be solved and thats about it.

When a customer faces a crisis such as fraudulent activity in their account they look to American Express assurance to minimize their frustration and provide a solution, that would make the customer loyal to your company. In my case, all Amex have done is make my situation worsen to a point which I might have to turn into legal help to resolve the issue.