Amalgamated bank of chicago Reviews

I had to get a document notarized and the recorder of deeds sent me here as they have a notary public. The notary refused service because I wasn't a member of the bank. I offered to start an account and he refused to let me do so at the time. I offered to pay for the service and he said he wouldn't notarize this document for me. I was the only customer in the entire bank, so its not as if he was too busy to do so.

I walked down the street to the currency exchange, they did it for $1. I wouldn't bank with people that give that basement level of customer service. Your options are extensive in today's market, explore them and avoid Amalgamated.

They store other bank accounts information from other banks on file.

If I could give zero stars I would.

I called on four separate occassions regarding a simple confirmation letter noting that I was taken off as an authorized user on a credit card.

First call, they told me the individual was out of the office. They took my number to call me back. They never did.

I called back the following day, spoke to another individual. They confirmed an email address and told me an email would be sent in 10-15 minutes confirming that I was removed. This never happened.

I called back the next day, same thing happened. No email.

Fourth time, the primary card holder called and requested the written confirmation. She was told that I had impersonated her; therefore they lied to me and avoided sending out the email (...whaaaat?!?). Regardless, they said they would send an email confirmation to her in 10-15 minutes. NEVER HAPPENED.

It's been five days and I just want the damn confirmation letter. The issue is still unresolved.

Applied for a credit card online and said I would be notified of an approval within 5-7 business days, I thought it was a little strange considering every other credit card I've ever applied for has come back with an approval within minutes. 2 weeks later I get a letter in the mail requesting more information.

One of the things requested was a utility bill which I didn't have since utilities are included in the rent. I called in 3 times after my first two calls were dropped and waited on hold for about 10 minutes. When I finally did speak to someone she was rude and informed me that there wasn't anything anyone could do.

Horrible customer service.

Update:

Call in today, get a password reset, go to reset it, it asks me my security questions (which since they don't let you set up custom question, is hard to remember the obscure questions they ask like where was I for new years of 2000)....So, I guess I didn't answer the questions correctly. Tells me I'm locked out again.

Call back to company, same rep answers the phone, fails to ask me any verification questions. I guess he remembered my voice, which doesn't seem like top tier security. Send me new password again. I ask if he can reset the security questions and he does. I get off the line, login, it asks me to set up new security questions, I do (begrudgingly again answering obscure questions). Then asks me to enter in new password. I enter in new password, "Sorry the password you entered is incorrect". Well that can't be true since i'm literally making a new password. Other error message pops up to inform me I can only change my password twice in 24 hours............Cool, this is my second change so it would allow me, right? Negative. Only 1 password reset allowed per day.

Call back rep, get the same guy again who didn't ask me any verification questions again (I guess their customer service group is composed of one individual). Let him know that I can't login with the temp password he gave me because it's telling me I can only change passwords once per 24 hours. He responds with "Uhhh yeah, we updated security policies over the last two weeks and I was not aware of this so I guess you're going to have to wait 24 hours". I told him I 100% do not blame him since he did not design the system but that this is an egregiously stupid system that I have now devoted two days to trying to do a simple password reset.

We shall see what happens tomorrow.

Absolutely Horrible! Do not recommend. I got their Mastercard credit card and their system rejected payment attempts that I set up online like every other credit card that I have. This happened twice and then they charged me a returned payment fee for a payment that never went through in the first place. Then attempts were made to fix it with customer service who said that they couldn't help me and referred me to another phone number that was supposed to be "card services". That number took me back to the same customer service that didn't have authority to help me. Hours spent and still no resolution. Terrible company.

FRAUD!!! Definitely stole my social security number. Reporting them to the federal government for identity theft. NOT LEGIT.

I have been a customer of Amalgamated Bank since 1972. They have always been courteous and professional in all my dealings over the past 48 years.
It was my first checking account and I have never changed to another bank because of their excellent service.

I login with the wrong password and my account gets locked (with no indication it's locked other than "we are not able to validate at this time"). Out of curiosity I call service. About 5-10 mins and you will get someone after navigating their web of phone prompts.
Remember, just trying to get into my account to payoff my card at 5:45PM on a Tuesday EST.

1st try with a rep: Call the number on the bottom of the website, I can't help with login issues....hang up, go to website, no phone number at the bottom

2nd try with a rep: Let me transfer you to the line you need to be on....
*transferred back to the god forsaken menu I came from....do not pass go, do not collect 200 dollars

3rd try with a rep: Sorry I can't help with that, I think it's our department that is only open from 8:30 to 4:30 PM central time (seems absurd you don't have login support 24-7), would you like me to transfer you to a number that I think will help? She provides the number and it's the same number that's on the back of the card that I called on my second try

Guys, I work in service. I also do bank and credit card rewards so I go where the promos take me. I have had accounts with 30-40 institutions and have experienced a wide range of service. This was an endless cycle of stupidity from the design of your phone tree, to the lack of knowledge in directing me where to go or what to do in the event of a simple lockout. I am disappointed. I know you are not a bone crushing massive firm with tons of personnel and resources at your disposal but sheesh, a local credit union with one branch would provide better online resources and phone help then you all.

CEO, Robert M. Wrobel, has not explained why the bank had inaccurately listed as lost/stolen my credit card This error is Normal Business Practice for this SNAFU (Situation Normal All Fouled Up ) company !